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TDOC +2,200 +450 +9 millionpublicly-traded on NYSE employees worldwide medical sub-specialties v irtual care v isits since 2015

Training DeckINTERNAL ONLY

Unaware of services available

Unnecessary spending on misdirected care

Not having enough time with a doctor

Members ability to navigate

Limited access to specialty care

Management of high-cost claims

Managing behavioral health needs

Ensuring the correct diagnosis and best

treatment

“My family member is in intensive care…”

“My family member is st ruggling with severe mental illness.”

“My oncologist recommended radiat ion & chemotherapy. Is this t reatment best for me?”

“Can you help me find a cardiologist for my daughter?”

“My total cholesterol is 240 (HDL 60 and LDL 150). Should I take a stat in?”

“I am thinking about knee surgery.Can I understand what’s involved?”

“We are talking to the ICU doctor right now

about how best to treat traumatic brain injury.”

“Dr. Smith is a pediatric cardiologist 5 miles from your house, highly rated

in our quality algorithms.”

“Our expert agrees with your diagnosis, but recommends changing your course of

chemotherapy. He has provided the following journal art icles to support.”

“Our expert recommends considering changing your current SSRI to

citalopram, gett ing counseling for you and your family members. Let’s help

you find the right therapists.”

“According your lab values, a stat in is a suggested

medication and here is the literature for why.”

“Let’s educate you about options and what would be involved in recovery if you decided to have surgery.”

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Physicians available every step of the way to lead members to resolution

Member init iates by web, app, phone, or gets referred by clinical partner

The physician can also navigate the member to outside care, as well as coordinate with treating physicians, giving the member peace of mind and confidence in their care

A physician discusses the member’s concerns and identifies the necessary services

Holistic dialogue and assessment of

member needs

Resolve directly or refer to v irtual care programs and/or in-

person care for additional support

Clinical intake and robust data

gathering captures better information

Heart disease37% 82% $9–40k

Cancer12% 66% $7–56k

medical adherence

95%

member satisfaction

90%

“I had no fear at all because of the advice I received and the expert surgeon who reviewed my case. After surgery, I’m now 95% repaired. It was life changing.”

- Kenneth

“The service was first class from many aspects –the support, the dedication –they took things seriously and they were giving me advice all the way.”

- Maha

“We didn’t know where to go. Having this service helped me figure out my son’s disease.”

- Charles