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INTRODUCTION (UPDATED 1/6/2017) .................................................................................................................................... 4
BASIC REQUIREMENTS .............................................................................................................................................................. 4 HOW TO USE THE WEB AND MANUAL ......................................................................................................................................... 5 SUMMARY OF BUSINESS PROCESSES ............................................................................................................................................ 6 SET EXPECTATIONS FOR TRADING PARTNER RELATIONSHIP ............................................................................................................. 6 DOLLAR GENERAL MISSION STATEMENT ...................................................................................................................................... 7
MANUFACTURING/PRODUCT DEVELOPMENT (UPDATED 1/6/2017) .................................................................................... 8
PRODUCT SAMPLES .................................................................................................................................................................. 8 PRODUCT IMAGES .................................................................................................................................................................... 8 PRODUCT SAFETY AND REGULATORY COMPLIANCE ........................................................................................................................ 9
PRIVATE BRANDS (UPDATED 5/09/2017) ............................................................................................................................. 10
PRODUCT DEVELOPMENT ........................................................................................................................................................ 10 QUALITY ASSURANCE .............................................................................................................................................................. 11 EXHIBIT 1 ............................................................................................................................................................................. 18 EXHIBIT 2 ............................................................................................................................................................................. 20
ELECTRONIC DATA INTERCHANGE (EDI) (UPDATED 3/02/2017) .......................................................................................... 22
EDI GUIDELINES .................................................................................................................................................................... 22
PURCHASE ORDER (UPDATED 3/20/2017) ............................................................................................................................ 25
CORRECT DISTRIBUTION CENTER .............................................................................................................................................. 25 CORRECT MERCHANDISE ......................................................................................................................................................... 25 CORRECT PRICE ..................................................................................................................................................................... 25 CORRECT ASSORTMENTS ......................................................................................................................................................... 25 CHANGES TO ORDERS ............................................................................................................................................................. 25 RECEIVING PROBLEMS ............................................................................................................................................................ 26 GOLD SYSTEM PURCHASE ORDER INFORMATION ....................................................................................................................... 27 EXAMPLES OF PURCHASE ORDERS ............................................................................................................................................. 28
PRODUCT PRICING/TICKETING/ELECTRONIC ARTICLE SURVEILLANCE (UPDATED 3/8/2018) .............................................. 30
PRODUCT PRICING/TICKETING GUIDELINES ................................................................................................................................ 30 ELECTRONIC ARTICLE SURVEILLANCE ......................................................................................................................................... 31
PACKAGING AND MARKING (UPDATED 6/23/2017) ............................................................................................................. 33
OBJECTIVES ........................................................................................................................................................................... 33 PACKAGING SPECIFICATIONS .................................................................................................................................................... 33 PACKAGING MARKINGS ........................................................................................................................................................... 37 HANGERS ............................................................................................................................................................................. 40 DATE CODING ....................................................................................................................................................................... 42
TRANSPORTATION (UPDATED 6/14/2017) ........................................................................................................................... 44
TRANSPORTATION COMPLIANCE ............................................................................................................................................... 44 DOLLAR GENERAL BACKHAUL PROCESS ...................................................................................................................................... 45 EXAMPLES OF TRANSPORTATION VIOLATIONS ............................................................................................................................ 50 BOL PREPARATION ................................................................................................................................................................ 50
DIRECT STORE DELIVERIES (DSD) (UPDATED 10/21/2015) ................................................................................................... 53
DSD GUIDELINES ................................................................................................................................................................... 53
ACCOUNTING (UPDATED 3/20/2018) ................................................................................................................................... 54
PAYMENTS TO DOLLAR GENERAL .............................................................................................................................................. 54
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INVOICING ............................................................................................................................................................................ 54 POST AUDIT .......................................................................................................................................................................... 56
RETURNS/RECALLS AND UNSALEABLES (UPDATED 2/21/2018) ........................................................................................... 58
RECALLS ............................................................................................................................................................................... 58 MERCHANDISE RETURN PROCEDURES ....................................................................................................................................... 58
VENDOR COMPLIANCE (UPDATED 11/20/2017)................................................................................................................... 60
SPECIFIC REQUIREMENTS ......................................................................................................................................................... 60 ASSOCIATED PENALTIES FOR NON-COMPLIANCE ......................................................................................................................... 60 SCHEDULE OF CHARGE BACKS ................................................................................................................................................... 60 TRANSPORTATION VIOLATION DESCRIPTIONS.............................................................................................
