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Think IT Association

Mission: “To foster professional growth and development through the power of networking and collaboration.”

• Think IT is a service of

• Think IT Association was founded in 2009. Each group meets regularly in an informal, roundtable format with a different member from the group facilitating each session.

• The Project Management Office group is designed exclusively for IT project managers, program

managers, portfolio managers and business analysts.

• Additional Think IT Program:• Link to Leadership Registration for our Fall session has officially opened!

• 6-month leadership development course that is designed and led by IT executives from across the metro

• Benefits Genesys Works-Twin Cities alumni through the Think IT Young Professionals Scholarship fund

• While there is no cost to be a member of Think IT, it is not FREE and we do ask that members invest their time and experience and be open to facilitating

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B2E Update

For more information, contact: Silvia Hinton at shinton@yorksolutions.net

A big thank you to the following companies who have hired our B2E students!

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“How to Be an OKR Super Star”

Learn more about Objectives and Key Results real world best practices

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Michaele GardnerEnterprise Product Coach

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Why do we want to be OKR Super Stars?

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Why OKRs / How We Get Better

• Outcome focused not output focused

• Innovation enabling Leader’s = vision. Team = solution

• Focus specific time bound objectives

• Cross-team Alignment “summit the same mountain”

• Flexible Quarterly OKRs enable teams to pivot as priorities and market

conditions change

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Why OKRs / How We Get Better

• Objective: A broad, qualitative, and aspirational goal. An objective is something that inspires a team to get out of bed in the morning.

• Key Results: Quantifiable statements that demonstrate what success looks like for a given objective.

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Key Results: How We Get Better

• Future Forward

• Quantitative

• Balanced

• Value Driven Measurements

• Time Bound

• Weed Out Activities

• TIP: Start with Key Results

• TIP: Be OK with being OK

• TIP: Start where you are

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Mountain Analogy

• Where do you want to go? • How are you going to get

there?• Plan• Measure

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Mountain: KR Goal

• Where do you want to go? • How are you going to get

there?• Set• Plan

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Mountain: KR Goal

• Where do you want to go? • How are you going to get

there?• Set• Plan

• Check In

Check

point

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Mountain: KR Set | Plan | Adjust

• Where do you want to go? • How are you going to get

there?• Set• Plan

• Check In• Adjust

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Group Activity

• Look at a sample/fake OKR provided

• OKRs are from John Doerr and work with Felipe Castro

• Say either “Meh” or “OK”

• Say it out loud – engages your brain

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• Objective: Produce a stylish but affordable subcompact automobile with a low operating cost.

• KR 1: Keep cost below $10,000.

• KR 2: Keep weight below 1949 pounds.

Sample

• Objective: Produce a stylish but affordable subcompact automobile with a low operating cost.

• KR 1: Keep cost below $10,000.

• KR 2: Conform to safety regulations.

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OKR

• Objective: Implement “Online Reviews” to be a world class retailer.

• KR 1: Let customers rate 50% of items on our digital site.

• KR 2: Do not degrade site performance.

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OKR

• Objective: Retain Customers.

• KR 1: Improve Net Promoter Score.

• KR 2: Increase Repurchase Rate.

• KR 3: Have more key touch points.

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OKR

• Objective: Retain Customers.

• KR 1: Improve Net Promoter Score from 50 to 65.

• KR 2: Increase Repurchase Rate from 5 to 10.

• KR 3: Increase Key Touch Points from 3 to 5.

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OKR

• Objective: Create a happier workforce.

• KR 1: Improve employee engagement from 75 to 85 in Q1

• KR 2: Decrease average overtime from 5 hours a month to 0 in Q1.

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OKR

• Objective: Make customers happy with new capability.

• KR 1: Go from 0 to 5 sites in Q1 beta.

• KR 2: Automate post beta rollout from 2 stores per night to 20 stores per night.

• KR 3: Increase NPS from 50 to 65.

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OKR

• Objective: Make customers happy with new capability.

• KR 1: Decrease customer wait time from 5 minutes to one minute at each beta site.

• KR 2: Automate post beta rollout from 2 stores per night to 20 stores per night.

• KR 3: Increase NPS from 50 to 65.

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OKR

• Objective: Make our auto parts store a place where people want to go.

• KR 1: Improve average weekly visits per active user from 1 to 4.

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OKR

• Objective: Make our auto parts store a place where people want to go.

• KR 1: Improve average weekly visits per active user from 1 to 2 in Q1.

• KR 1: Decrease remodel time from 8 weeks to 4 weeks in Q1.

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OKR

• Objective: Improve online profitability.

• KR 1: Maintain Customer Acquisition cost under $25.

• KR 2: Decrease page load time from 4 seconds to under 3 seconds.

• KR 3: Increase NPS from 60 to 70.

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OKR

• Objective: Overtake ‘Uber’.

• KR 1: Increase driver base in each region by 20%.

• KR 2: Increase driver average session to 26 hours / weekly in all active regions.

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OKR

• Objective: Be the first rideshare customers call.

• KR 1: Increase driver base in each region by 20%.

• KR 2: Increase driver average session to 26 hours / weekly in all active regions.

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Summary | Concepts | Questions

• Future Forward

• Qualitative (O) Quantitative (KR)

• Balanced

• Value Driven Measurements

• Time Bound

• Weed Out Activities

• TIP: Start with Key Results

• TIP: Be OK with being OK

• TIP: Highly Contextual

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Next Steps

• Books

• Radical Focus: Achieving Your Most Important Goals with Objectives and Key Results – Christina Wodtke

• Objectives & Key Results: Driving Focus, Alignment and Engagement with OKRs – Paul R Niven and Ben Lamorte.

• Websites

• Felipe Castro: https://felipecastro.com/en/

• John Doerr: https://www.whatmatters.com/

• Christina Wodtke: http://cwodtke.com/about/

Thank you to Michaele for facilitating!