THINK ESTONIA 29.11.2014 FIRENZE

Organization

THINK Estonia NGO is organization for disabled people, which attends to:

• Trainings for disabled people

• Marketing of disabled people handicraft

• Job and career guidance for disabled people

Project activities

Homepage translating into Estonian.

Feedback of the project meeting.

Questionnaires for disabled people and instructors.

Overview of the call-centres in Estonia

Starting the training of a call-centre operator – applying for a training licence, collaboration with Unemployment Insurance Fund

Call Center operators training programme

3 days = 18 hours.

The participant should have at least Basic education.

The participant should have unhampered speech and should have good enough hearing.

Computer skills will be an advantage.

Call Center operators training programme

Training programme is addressed to unemployed disabled people.

The target group are adults with at least Basic education, who are ready to do remote work on the telephone.

By the end of the training they should have enough knowledges and skills to work on a specific speciality.

First pilot trainings are already in 2015.

THANK YOU FOR LISTENING!