THERESA JONES

18015 Villa Creek DriveTampa, FL 33647

Phone: 813-965-3771Alt Phone: 813-770-0060

tj4girls@gmail.com

Objective

To secure a position with an established company, utilizing technology, financial and administrative skills along with my knowledge in integrated software.

Financial and Administrative Professional

Highly skilled professional with customer service, administrative, sales, and banking experience. Proficient in Microsoft Office and informational software tools. Fulfillment requests which includes maintaining excellent written and oral communication skills, problem resolution abilities, and the ability to manage multiple responsibilities. Experienced in processing legal and confidential documents for the county government and health facilities.

ProfessionalUber08/2016 – Present Tampa, Florida

Transporting clients between destinations. Excellent in driving skills, communication, time management, hospitality, and customer service. Responsible for making necessary accommodations for disabled and elderly citizens as well as adjusting to alternate map routes in the event of unpredictable emergencies.

Sales11/2015 - 01/2016 Target 1201 Bruce B Downs Blvd,

Wesley Chapel, FLServiced customers with their sale transactions online and in person, serviced customers on sales floor and with pre-ordered items, and responsible for closing procedures after shopping hours *Attended regular meetings for any updates on promotional store items and high demand items posted online.

Customer Service Representative05/2013 - 11/2014 PASCO COUNTY UTILITIES

ADMINISTRATION OFFICENew Port Richey, FL

* Reviewed and maintained all customer information. * Serviced utility orders, new and

old accounts. * Serviced billing and transaction history. * Collections including payment plans. * Ran automated communications, including attaching files to accounts and assigning tasks to other departments. Bill Processing * Collections * Reporting * Inventory Management * Cash Payments and Point-Of-Sales Transactions * Consolidated bills for large industrial and government accounts. Integrated Systems * Financial * Automated Meter Reading * Geographical Information Systems * Interactive Mobile Voice Response (IVR) * Work Order Management.

Sales Associate11/2012 - 01/2013 MACYS Wesley Chapel, FL* Stocked incoming merchandise and loss prevention management *Serviced customers with their high end purchases for handbags, and jewelry *Stored pre-ordered high end merchandise in vaults until purchase is finalized *Serviced customers with final payments of their merchandise * Attended regular meetings for any updated fashions or changes in promotional items.

CUSTOMER SERVICE07/2005 - 09/2005 ROOMS TO GOCUSTOMER SERVICE

Customer Service Representative08/1995 - 09/1998 Bank of America Tampa, FL[ 08/95 to 09/98 ] Bank of America Tampa, FL 33613 Customer Service Representative *Assisted employees and customer with financial records *Opened and closed checking, savings, and interest bearing accounts *Serviced customers with their specialty line of credit accounts, debit card transactions, and certificate of deposits.

Health Information Administrator07/1994 - 08/1995 UNIVERSITY COMMUNITY

HOSPITALTampa, FL

 * Assisted physicians, registered nurses, and patients in maintaining updated health information *Filed and scanned confidential health information into medical software system *Processed recorded birth and deceased records *Retrieved files for physicians to sign after surgeries, tests, evaluations, follow-up and diagnosis.

Education and Training

Completion Date

Issuing Institution Location Qualification Course of Study

University of South Florida

Tampa, FL

Associate's Degree

Business Administration