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PA.10.2015

Helping customers in need

Learn about our low-income customer assistance programs.

At Pennsylvania American

Water, we believe fresh, clean

water is a resource that should

be made available to everyone.

That is why we offer a program

to provide assistance to

low-income families.

For more information The H20 Help to Others ProgramTM is administered by Dollar Energy Fund (grants and discount) and Conservation Consultants, Inc. (water-saving devices and education), which are independent, non-pro� t organizations established to help those in need. For more information, or to see if you qualify for these programs, call Dollar Energy Fund toll-free at 1-888-282-6816.

“Pennsylvania American Water” and the star logo are the registered trademarks of American Water Works Company, Inc. All rights reserved.

There’s a lot more to your water bill than

just water.When you turn on the tap, it’s easy to see what your water bill buys. What’s not as easy to see is what it takes to bring that water to your home. The facilities that draw water from rivers, lakes and wells. The miles of pipeline that are constantly replaced and upgraded. The plants where your water is treated and tested. The scientists, engineers and maintenance crews working day and night to make sure that it’s always there when you need it. And every time you make a water payment, you help make it all possible.

Water: Quality, care and value delivered in every drop.

www.pennsylvaniaamwater.com

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At about a penny per gallon, your water bill is one of the lowest household bills you pay. However, we also know that our bill is not the only bill customers pay each month and understand that some may need � nancial assistance to keep the water � owing.

Water Service AssistanceFor nearly two decades, Pennsylvania American Water has been assisting low-income customers who qualify through its H2O Help to Others Program™. The program offers three main services:

• Grants of up to $500 per year• An 80 percent discount on the monthly water

service fee • Water-saving devices and education

Wastewater Service AssistanceIn January 2011, the program was expanded to include wastewater customers. The program offers two main services:

• Grants of up to $500 per year• A 15 percent discount on the total

wastewater charges

About the programsGrant ProgramsDuring the 2013-14 program year, Pennsylvania American Water provided more than $361,193 in water and wastewater assistance grants to 1,224 households. Grants are funded through a corporate donation ($260,000 per year) and customer and employee donations. To qualify for a grant, customers must have annual household incomes at or below 200 percent of the Federal Poverty guidelines (see chart) and applicants must have made a sincere effort to pay their bill.

Discount ProgramsTo qualify for the water and/or wastewater discount program, customers must have annual incomes at or below 150 percent of the Federal Poverty guidelines (see chart).

Water-Saving Devices and EducationCustomers who qualify for the H2O Help to Others Program™ may also qualify to receive a water-saving kit that includes a low-� ow shower head, faucet aerators, and a toilet tummy. Also included is an educational booklet that explains how to install the devices and provides helpful tips on how to save water inside and outside the home, so customers can take an active part in reducing their water bill through wise water use.

MONTHLY INCOME GUIDELINES

Number of Persons

in Household

GRANT PROGRAM

Total Combined Monthly Income

DISCOUNT PROGRAM

Total Combined Monthly Income

1 $1,962 $1,471

2 $2,655 $1,991

3 $3,348 $2,511

4 $4,042 $3,031

5 $4,735 $3,551

6 $5,428 $4,071

7 $6,122 $4,591

8 $6,815 $5,111

For each additional

person$693 $520

C

UT

HER

E

Make your pledge todayIf you wish to contribute to the program, you can do so by adding a donation to your monthly Pennsylvania American Water bill. You can be assured that 100 percent of your donation and our matching funds go directly to qualifying customers. Our company assumes all administrative costs for this program, so that every penny you donate goes directly to this worthwhile cause.

Please complete, detach and return this form with your next Pennsylvania American Water bill payment. You can also send a donation directly to the Dollar Energy Fund at P.O. Box 42329, Pittsburgh, PA 15203. Please write “H20 Program Donation - PA” on the memo portion of your check.

I would like to:

Make a one-time donation of $_________

Donate a regular amount each month. Please add this amount to my water bill:

$25 $10 $5 $1 Other $________

Name (please print) ________________________

Account Number ___________________________

Address __________________________________

City ______________________________________

State _______________ Zip __________________

You may also make a contribution online at www.dollarenergy.org.

For more information, call 1-888-282-6816. This program is administered by Dollar Energy Fund.