The world’s most proven self-service bag drop solution

ICM Airport Technics – Auto Bag Drop

The world’s most proven self-service bag drop solutionThe perfect integration of design, technology and process

2 ICM Airport Technics – Auto Bag Drop

Airports and airlines are looking at self-service bag drops to alleviate passenger congestion, lower operational costs and improve the customer experience.

However, a significant number of challenges exist to fully realise the benefits of these solutions. The solution must be proven, non-intimidating, and intuitive for the infrequent flyer as well as completely safe and secure and able to operate without agent assistance.

ICM’s Auto Bag Drop (ABD) solution is designed to meet these challenges with a superior design that enhances the passenger experience, advanced technology that is uncompromising on safety and security, and an efficient process that is fast for a fully unassisted user experience.

3ICM Airport Technics – Auto Bag Drop

Easier side loadingWith a transverse loading system*, passengers can load their bag from the side with a side-guard cut-out to ease the lifting process. As the belt is flat, luggage will not roll off.

The open-sided design facilitates a more ergonomic process by reducing body strain as well as providing an intuitive non-intimidating look for passengers to drop their bags.

Passengers are also able to easily reach their bag if the bag tag needs adjusting or if they need to retrieve their luggage.

Side loading enables ease of use by passengers with disabilities.**

Superior design

Easy agent visibilityThe open design allows a Customer Service Agent (CSA) to have easy visibility across multiple units. Likewise, CSA’s have better visibility of passengers interacting with the console.

Status indicators also appear on the Wayfinding screens indicating when CSA assistance is needed or the units require servicing.

The units are designed to minimise the floor space footprint and can be installed in flexible layouts to accommodate various installation configurations, including island, walk through, and back wall installations.

The end result is that one CSA can easily monitor a bank of ABDs, thereby dramatically reducing the long-term operational resource costs.

More passenger spaceThe design allows space traditionally taken up by check-in desks to be available for passengers, providing a more comfortable environment.

The design also shields the passenger from cross traffic and eliminates congestion in front of the ABDs.

The space between the units can also be used to accommodate tubs, if required, which are easily accessible to passengers. It provides room to manoeuvre trolleys and wheelchairs.

The end result is improved passenger experience along with an increase in passenger uptake.

Designed to lastWith outstanding durability and aesthetics, all ABD components are industrial strength and designed to last*. Ease of cleaning, maintenance, and repair are facilitated by the side roll-out conveyors. This reduces down-time while increasing product life-span, resulting in low cost of ownership.

The ABD outer shell made of Corian® solid surface delivers high performance and a long product life cycle.**

The high-grade stainless steel kick plates protect the unit from baggage trolleys and maintain the aesthetics of the ABD through its life cycle.

Multiple open surface areas and screen displays provide opportunities for airport and airline branding. * Patent pending

** Disability Discrimination Act and Passenger with Reduced Mobility compliant

* ASIAD (Aviation Security In Airport Development) Compliant** Optional outer shell materials are available to suit airport or

airline décor

Easy sideloading

More passenger

spaceFree from

cross traffic

Bag Drop status bar

Easy visibility

Corian® shell

Doubleglazedsafetyglass

Stainless steelkick plates



Advanced technology

Fast processing on first beltAs the bag is fully processed on the first belt, transaction time is not compromised by having to move the bag onto another conveyor or close a door over the bag for it to be weighed, scanned, and activated.

This results in faster transaction times. The passenger is also able to respond quickly if prompted to adjust the bag tag.

This eliminates the need to reverse bags because they were not processed successfully on a second-stage processing belt.

Once the bag starts moving, the passenger can proceed to security screening with assurance that his or her bag has been processed successfully.

With the customer feeling in control, the whole bag drop experience is improved.

Safe and secure intrusion detectionUsing patent pending technology, anti-intrusion systems prevent injury to passengers and maintain the integrity of the weighing process.

The ABD creates a virtual box around the bag. If the passenger enters this virtual box while the bag is being dispatched, the process, including the moving conveyor, will stop immediately and a message is displayed on the monitor.

This safety measure ensures children and adults are safe from moving parts.

It also prevents bag weight tampering therefore ensuring the accuracy of baggage weights.

This supports operational health and safety while ensuring excess baggage fees are accurately applied.

Automatic conveyability checkAdvanced 3D scanners alert customers of irregular items - soft bags, bags with trailing straps, strollers, and reduces the number of irregular items that enter the Baggage Handling System (BHS).

This prevents BHS outages and reduces additional manual bag handling.

Bags are prevented from being placed in an upright orientation to reduce the requirement for mechanical knock-overs.

With access to full bag imaging*, no-show bags can be found and off-loaded faster to reduce flight delays. Damaged luggage claims can be more easily verified.

High-security light curtainsSecurity is maintained by a series of light curtains used to detect intrusion by persons or objects entering the conveyor system.

Alarms are triggered if a passenger tries to retrieve an “accepted bag” that is waiting to be injected onto the collector line or if a person attempts to walk through or to throw an object through the tunnel.

With the option of a roller door at the back of the tunnel, after-hours security is maintained.

This prevents any intrusion into the baggage handling system, ensuring uncompromised security and safety.

* An image database is created on a server with full colour bag images and video if required.

3D scanning

Dynamic virtual box

1st light curtain

2nd light curtain


Efficient process

Flexible 1-step or 2-step processComplete flexibility is provided to support either a 1-step process, where bag tags are printed at the ABD, or a 2-step process, where bag tags are printed at a kiosk beforehand.

The 2-step check-in process optimizes the use of floor space in the airport departures terminal, resulting in significant savings in both expenditure and footprint.

With more than a 300% increase in capacity possible, greater space is available to attract new airlines or engage in other revenue sources.

The 2-step process results in improved flexibility and efficiency in handling fluctuating passenger flows, more predictable service levels, and better positioning to take advantage of future trends.

Real-time process monitoringThe real-time dashboard provides information on the process and operational performance, enabling proactive management.

The powerful reporting and analytics engine uses metrics logged in the Bag Drop Server database to generate various graphical or tabular reports.

These reports are invaluable for monitoring the operation of the ABDs, for management reporting and for system improvements.

Performance reports can be automatically sent out to various stakeholders or accessed over secure web portals.

A comprehensive set of built-in reports is provided, or additional reports can be created using the report writer for powerful data visualisation capabilities.

Fast and intuitive processPassengers are guided through a simple, intuitive graphical user interface that is easily configurable for specific airline and airport requirements.

After the passenger is identified, each bag is automatically checked for weight, dimensions, volume, shape and conveyability with barcode or RFID bag tag reading. The process is user-friendly with on-screen animations and optimised due to the high level of automation.

The bag is processed in a matter of seconds, compared to an average of 3.5 minutes at a traditional counter. Less time in queues allows passengers more leisure time, increasing airport revenue potential.

Easily deployedMaking fast travel a reality, the solution spans from the Baggage Handling System to the Departure Control System interface, incorporating an industry standard approach at every level.

With a fully IATA Common Use Self-Service (CUSS) compliant platform and application, the accessibility and usage are maximized for all airlines.

The modularity of the solution allows for a fully tailored approach to integrate into existing airport and airline systems.

The design also allows integration to multiple Departure Control Systems (DCS) with minimal or no host changes. This approach also allows specific local based workflows to supplement the DCS-based rules.

Baggage Handling System (BHS)

Auto Bag Drop (ABD)

Common Use Self Service (CUSS) Platform

Airline Bag Drop Application

Departure Control System (DCS)

Common Use Web Services

1-step

2-step

Kiosk

Bag drop


Comprehensive Support

ICM Support ServicesICM has an extensive service portfolio for the support of self-service bag drop units and baggage handling systems. Specifically the support services cover:

•FullServiceContractsofferingavailability-based responsibility encompassing on-site support, remote support, comprehensive incident reporting, software upgrades, spare parts provision, documentation and training.

•TailoredSupportSolutionstomeetindividual clients’ needs.

•Theprovision,implementationandsupport of Auto Bag Drop and Baggage Handling System solutions.

ICM can also provide a complete managed solution including application development, installation, remote management, maintenance, and application hosting.

ARMS (Active Remote Monitoring Support)This service provides remote monitoring and comprehensive service level reporting for Auto Bag Drop (ABD) and Baggage Handling System (BHS) installations.

It uses advanced SCADA (Supervisory Control and Data Acquisition) hardware and software to provide real-time visualisation of system availability and performance.

This allows proactive management of support issues and maximises availability of operational units. The system can be fully integrated into existing client support and baggage handling systems.

The service is available for both domestic and international installations worldwide.

LEGS (Local Engineering Ground Support)Our experienced Support Engineers can provide onsite support for Auto Bag Drop and Baggage Handling Systems. This specialised service can cater for fault resolution and part replacement to full Operational & Maintenance support.

ICM takes full responsibility to ensure that the correctly skilled person is on the site when required.

Preventative and Corrective Maintenance tasks are performed as specified and required.

Spare parts stock management, refresher training and Occupational Health and Safety compliance are all taken care of by the professional ICM team.

Professional servicesICM’s professional services assist airports and airlines in planning and deploying self-service baggage processing solutions.

We have unparalleled experience in facilitating a smooth and successful process transition for airports, airlines and ground handlers moving to self-service bag drop.

Our dedicated and experienced Project Management team will manage each new installation, regardless of size.

ICM’s Subject Matter Experts consultancy will work with your operations and customer experience people to ensure all options are considered when designing and implementing our self-service bag drop solution.


ICM has been a leader in the provisioning of automated baggage handling systems for airports since 1977.

Our range of ‘Auto Bag Solutions’ address the mission critical processes at airports for handling and managing passenger hold baggage. From bag tagging and drop off to screening and loading, our products and services revolve around automation of baggage processes.

Our solutions cover “above the wing” passenger bag drop processes to “below the wing” baggage ramp operations. Our approach is to provide uncompromised safety and security along with reliability and efficiency.

As an experienced systems integrator we work in close partnership with our clients to ensure their needs are fully met. We achieve this through providing best in class process-engineered solutions based on the most appropriate range of equipment.

ICM uses its unrivalled baggage processing and operational knowledge, together with its specialist engineering skills in automated baggage handling and control systems development, to deliver the optimum solution in terms of cost, efficiency and reliability.

Our engineering and IT teams have experience in baggage system design, control systems development, self-service bag drops, and general airport-based baggage systems. These unique skills and our extensive experience ensure that ICM is recognised as an industry sector leader in the provision of automated baggage solutions.

For more information on ICM go to icm.aero

About ICM

The perfect integration of design, technology and process.

Auto Bag Drop

Auto Bag Solutions

Auto Bag Load

Auto Bag Control

Auto Bag Sort

Auto Bag Store

Auto Bag Screen

Auto Bag Tag

Back of house Below the

wing

Above the wingPassenger

facing


Features Series 1 Series 3 Series 5 Series 7 Comments

Unit Description

Bag Drop type Standalone self-service bag drop with console and hand held scanner

Self-service bag drop with console and Sensor Bridge

Fully automated bag drop with side loading baggage processing

Fully automated bag drop with side loading baggage processing

Use of existing desks Retrofit Retrofit Replacement Replacement

Available as single/double unit Single unit Single unit Single or Double Single or Double Series 5/7 double units replace two traditional check-in desks

Minimum Pitch (minimum distance between two ABDs)

Based on existing desks

Based on existing desks

Flexible (Recom-mended 3.7m)

Flexible (Recom-mended 3.7m)

Minimum pitch is 3.4m

Console Features

Receipt printer Yes Yes Yes Yes Facilitates excess baggage charging by printing payment advice. Bag is accepted by ABD and payment settled at other payment point.

Heavy tag printer Optional Optional Optional Yes Allows bags over 23 kg (OH&S limit) to be dropped off. Enforces the application of the heavy tag.

Paper Bag Tag printer Optional Optional Optional Yes Supports 1- and 2 stage processes

Low paper sensors on printers Yes Yes Yes Yes Alerts staff of low paper via coloured status bar on “Wayfinding” screen above ABD

Integrated cutter on printers Yes Yes Yes Yes

Passport scanner Optional Optional Optional Yes Support for biometric process

Boarding Pass Readers/ Dual face up and dual face down

Yes/Optional Yes/Optional Yes/Optional Yes Improves usability of all paper & cell phone boarding pass formats across airlines

Wide Boarding Pass Reader pocket size Yes Yes Yes Yes Facilitates scanning of iPad size tablets

NFC Reader Yes Yes Yes Yes Future proofing

Staff Override card Yes Yes Yes Yes Facilitates exception & fault handling

RFID Boarding Pass Readers Yes Yes Yes Yes Future proofing. Allows flexibility for airlines wanting to use this feature for improved passenger experience.

Hand held scanner Yes Optional Optional Optional

17" inch Touch Screen Yes Yes Yes Yes Ease of use enhanced, even for poor-sighted passengers

Feature list



Bag Processing & Safety/Security Features

Where is bag processed? N/A On first belt On first belt On first belt Results in intuitive passenger experience. When bag starts moving, passenger can move away.

Full intrusion detection (top and side Virtual Box)

No No Yes Yes Passenger safe from moving belts. Passenger can interrupt the process by reaching in to the Virtual Box area. The process will resume as soon as the Virtual Box is not breached. This is intuitive and leads to a good passenger experience.

Dual light curtains No Optional Yes Yes Dual light curtains in the tunnel provide for 100% detection of unwanted items entering the BHS

Number of Paper bag tag barcode readers

0 Optional 3 4 Read rate is highest for Series 7 ABD

Variable Speed Drives (VSD) for conveyors

No Optional Yes Yes VSDs smoothly control the movement of the bag

Bag length detection Yes Yes Yes Yes

Detection if bag is upright No No Optional Yes Less likely to cause damage to passenger’s bag. Facilitates smooth transition into downstream baggage system.

Detection of multiple/stacked bags No No Optional Yes Fewer missorted/unsorted bags. More excess revenue for airlines implementing pieces policy.

Detection of bag leaning against side or front wall

No No Optional Yes Weighing process integrity is assured

Detection of non-conveyable bags No No Optional Yes Prevents stoppages to downstream baggage system & damage to passengers’ bags

Detection of tubs (if used) No No Optional Yes Prevents stoppages to downstream baggage system & damage to passengers’ bags. Enforces use of tubs for non-conveyable bags. Adjusts net weight automatically.

RFID Bag Tag reader No Optional Optional Optional Support for Permanent Bag Tags

Over belt CCTV No Optional Optional Yes Facilitates analysis of passenger behaviour – especially during trials. Footage could be used for training & process/system improvements.

Roller Shutter Door at back of tunnel No No Optional Yes Higher security during non-operating hours

Feature list



Form Features

Open, non-intimidating form N/A N/A Yes Yes Being able to view the bag while it being processed is intuitive and gives the passengers the feeling that they retain control

Disability Discrimination Act (DDA) compliant

Partial Partial Yes Yes All user access points need to be accessible by someone in a wheelchair. Side loading important for DDA compliance.

Flat or Inclined scale conveyor N/A N/A Flat Flat A flat first conveyor makes side loading possible, with many benefits

Side loading of bags with low loading sill No No Yes Yes Provides a better customer experience. Important feature for DDA compliance.

Shell material N/A N/A Corian/Sheet metal option

Corian Aesthetic, tough, long lasting material. Allows easy repair through filling and buffing. Sheet metal shell is optional for Series 5.

Height with Low or High Bulkhead N/A N/A 1.5m or 1.9m 1.5m or 1.9m 1.5m recommended for island installations

Base surround protection (kick plates) No No Stainless steel Stainless steel Aesthetic, long lasting and robust

Provides for Passenger Comfort Zone No No Yes Yes Space for passenger and trolleys

Passenger away from cross traffic No No Yes Yes Frees up space for passengers to drop bags in a quiet area

Hybrid

Full CUTE side desk No No No Optional Able to switch between unassisted and assisted bag drop

Other Features

A Controller (MCP) for each bag drop Yes Yes Yes Yes ABDs in a pair are completely independent, leading to higher reliability and uptime

Easy slide out conveyor maintenance N/A N/A Yes Yes Reduced down-time (MTTR) in event of failure to conveyor parts

Biometric ready Yes Yes Yes Yes Facial recognition camera, Iris scan, or Fingerprint reader add-on options available

IATA CUSS compliant platform Yes Yes Yes Yes

Generic CUSS airline application Yes Yes Yes Yes Available from ICM, Amadeus, Vedaleon or other IATA CUSS compliant airline application software

Fast processing time Yes - by hand held scanner

Yes Yes Yes Less than 30 seconds.15 seconds achievable

Supports excess baggage processing Optional Optional Yes Yes Improves ABD/manned desk use ratio

Overhead Wayfinding Screen interface for status bar display above ABD

Optional Optional Optional Yes A single roaming agent can supervise an entire bank of ABDs

Feature list

ICM Airport Technics – Auto Bag Drop © 2014 ICM Airport Technics 0414 ABD032

ICM Airport Technics UK LtdD’Albiac House Room 2006Cromer Road Heathrow Airport Middlesex, TW6 1SDUnited KingdomP : +44 7760 358 947

ICM Airport Technics Holding GmbHFritz-Kotz-Strasse 14 51674 WiehlGermanyP : +49 6204 708 7611

As part of the Unitechnik Group, a worldwide logistic system integrator, we have offices in Germany, Australia, China, USA, UK and United Arab Emirates.

For more information go to unitechnik.com

ICM Airport Technics Australia Pty Ltd4A/42 Church Avenue Mascot,NSW 2020 AustraliaP : +61 2 9700 9527E : [email protected] : autobagdrop.com

Documents

The world’s most proven self-service bag drop solution