The World’s Most Important Gathering of CIOs and Senior IT Executives

21 – 24 OctoberGoa, Indiagartner.com/in/symposium

Leading in a Digital World

at Symposium/ITxpo

2 Peter SondergaardSenior Vice President, Gartner Research

Leading in a digital world represents a complex and new set of skills that every CIO needs to arm themselves with.

New this year, the CIO Program agenda includes focused subthemes:

Digital growth

The expectations of business and public-sector leaders have changed dramatically as a result of the erosion of competitive barriers, the accelerating tempo of markets and the increased demands of citizens and policy makers on the front lines of government missions. It’s no longer enough for IT to improve operational effi ciency; instead, technology is now expected to fuel a new wave of business growth and mission effectiveness.

Innovation and leadership

In order to meet the expectations of the market and excel in their missions, organizations must innovate — but not with “fast follower” strategies that fail to differentiate, nor with entrepreneurism that relies on individual prowess and luck. Rather, CIOs must develop multilevel and multilateral teams to engage with the business, systemically driving innovation.

Operational and organizational excellence

Now more than ever before, CIOs need a strong foundation in back-offi ce IT. As business demands increase and accelerate, jumping from one fi re to the next wastes valuable time and makes it impossible to focus. What’s needed is the kind of operational and organizational excellence that supports long-term enterprise innovation and growth.

The CIO Program at Symposium/ITxpo

Based on direct input from more than 2,000 CIOs, The CIO Program at Gartner Symposium/ITxpo 2013 offers a comprehensive agenda with the most timely, relevant content available.

3The World’s Most Important Gathering of CIOs and Senior IT Executives

Jagdish Belwal, CIO, Tata Motors

Gartner Symposium is a place to understand the forces shaping the adoption of technologies in the 3 to 5 year time horizon. Gartner connects business strategies, technology management and technology itself together to open the eyes of IT professionals to the fast evolving context in which we operate. Suddenly, the current comfort zone built upon managing IT traditionally is not longer comfortable. So its disturbing as well, more like a wakeup call.

• Provide qualified attendees an exclusive CIO experience

• Stimulate entrepreneurial and creative thinking

• Create unlimited opportunities for CIOs to benefit from the collective wisdom of their peers

• Investigate methodologies, frameworks and approaches for professional and personal growth

• Prepare CIOs for the technology developments causing a profound shift in the enterprise

• Arm CIOs with leadership strategies and techniques to develop and sustain talent in an ever-changing employment landscape

Qualification Criteria• CIOs or equivalent-level IT executives who have ultimate responsibility for enterprise-wide (or business-division)

IT decisions and budgets

• CIO members of Gartner Executive Programs

• CIOs, CTOs (or equivalent) and business-unit/regional CIOs from organizations with revenue of $1 Billion+ (INR 55 Billion+) (CIO surrogates and business-division/regional CIO equivalents may be additionally qualified on their individual IT-budget responsibility/control)

• CIOs, CTOs (or equivalent) from organizations with revenue of $200M to $999M (INR 11 billion to INR 54.99 billion) (applicants may be additionally qualified on their individual IT-budget responsibility/control)

• CIOs, CTOs (or equivalent) from not-for-profit and public-sector organizations or agencies with 1000 employees, or more (applicants may be additionally qualified on their individual IT-budget responsibility/control)

• CIO members of Gartner Executive Programs

• CIOs from technology vendors and consultants who are involved exclusively in their organization’s internal IT/IS operation

Attendees must meet the qualification criteria.

Apply to The CIO Program when you register for Symposium/ITxpo.

The CIO Program Objectives

4

Arun Shourie, Indian Journalist, Author and Politician

The CIO Program Experience

Cutting edge solutions. ITxpo.Join more than 40 of the world’s leading solution providers on the ITxpo Showfloor to discuss your strategic goals and requirements, test–drive new devices and applications and explore the next wave of technology firsthand.

The intensive three–day CIO Program at Gartner Symposium/ITxpo 2013 offers targeted content and session formats of special relevance to the CIO community. This year’s CIO agenda is structured according to three key themes — digital growth, innovation and leadership, and operational and organizational excellence — coverage on CIO priority topics with actionable, how–to focus to help you increase business value, revenue and results through strong digital leadership. Your CIO Program experience includes:

• A CIO–only gathering at Symposium/ITxpo, ensuring a level of information exchange that is unparalleled

• New CIO–exclusive guest keynote speakers

• New CIO research delivered by the collective expertise of our CIO analysts and Executive Partners

• Private CIO Lounge, with special amenities.

Plus, gain immediate ROI from the broader Symposium/ITxpo agenda

over the course of four days: 5 IT role–based tracks with over 100 sessions,

30 Gartner analysts, an Industry Program with targeted content,

Over 30 analyst, facilitated CIO networking and more!

This year’s Gartner Symposium at Goa was perhaps the best and the largest event organized by Gartner in the country till date. The line up of speakers from Gartner and industry was very impressive and agenda very comprehensive. A large number of vendors had also put up their stalls and demo booths and discussions at some of these were very informative and provided in-depth information to participants. The event also gave an excellent opportunity to network with Who’s who of Indian IT industry as it attracted nearly all the big names of Indian IT industry. My compliments to you and other members of Gartner team that put the event together and I look forward to even a bigger event next year.

Vijay Sethi, Vice President & CIO, Hero MotoCorp Ltd.

Just Announced: CIO-Exclusive Guest Keynote Speaker

Harish Bijoor, Brand Domain Specialist

5The World’s Most Important Gathering of CIOs and Senior IT Executives

LEADING IN A DIGITAL WORLD

Tuesday 22 October 2013

11:15 – 12:15 Every Industry Will Be Digitally Re-mastered

What is happening to books and films will happen to cars, cigarettes and mining. Change drifts in slowly on the breeze them slams you in the face. Prepare to fight because you won’t make it to retirement first. We will explain WHY this will happen to you and the 3 things you must be prepared to do to thrive on the change ahead.

11:15 – 12:45 CIO Workshop: How to Create an IT Strategy

Learn how to create a one-page strategy in this hands-on workshop.

· What is a strategy?· How can a CIO effectively communicate a strategy?· What are the uses of a one-page strategy?

11:15 – 12:15 CIO Roundtable: Does Your Business Need a Chief Digital Officer?

What is a CDO exactly? Does a business need both a CDO and CIO? If so, how do they cooperate?

13:15 – 13:45 To the Point: Conflict Management for CIOs

CIOs often find themselves in the center of conflict with other executives and departments. The solutions are often counter-intuitive, but effective. This session will focus on the most challenging conflicts and effective techniques.

16:45 – 17:45 Optimizing the Level of IT Spending

Most business executives do not understand how the level of IT spending affects business performance. This creates a problem because the negative effects of underfunding IT are not obvious and often precede the obvious effects. This presentation explains a new way to present IT spending that business executives understand and control, thereby making better IT funding decisions.

16:45 – 17:45 Understand, Engage, Deliver: The CIO’s Role in Earning Customers for Life

CEO’s are seeking to improve the customer experience and drive customer satisfaction making CRM a top 10 priority for CIO’s. CIO’s are challenged to leverage past CRM investments and learn how to use a growing supply of data to understand customers better, how to better engage customers at the right time and with the right messages, and how to deliver great customer experiences.

16:45 – 17:45 CIO Roundtable: How Should You Measure Innovation?

This session addresses the perennial conundrum of how to best measure innovation. It addresses three principal areas of measurement: culture, process and outcome. It provides a simple, effective way to measure innovation, including lead and lag indicators to measure success. It includes many examples and tactics on what works and what doesn’t.

17:45 – 18:15 Meet the Author of “The wolf in CIO’s Clothing: A Machiavellian Strategy for Successful IT Leadership”

Tina Nunno, VP Distinguished Analyst, Gartner

The CIO Track and Exclusive CIO Program AgendaAll CIO workshops and roundtables are exclusive to CIO Program attendees

* Sessions subject to change.

Tina Nunno VP Distinguished Analyst

6 To register visit gartner.com/in/symposium or call +91 80 2222 2079

LEADING IN A DIGITAL WORLD

Wednesday 23 October 2013

10:15 – 10:45 To the Point: Creating and Managing an Effective Office of the CIO

The office of the CIO (OCIO) provides an effective way for CIOs to address key issues on their agendas, but care must be taken to maintain the right focus and composition of the team. This presentation will provide guidance on the scope and size of an effective OCIO, and will provide advice on how to manage an effective OCIO.

11:45- 12:45 The CIO Agenda for 2014

11:45 – 12:45 Innovative Customer Engagement in a Digital World

Over 2,200 organizations have a VP of customer experience or equivalent role. They are often backed by a CEO or other board director and they are making new demands on IT. This session will give a practical guide to solving this challenge. Learn which types of projects support improvements to the customer experience, which departments own them and the new emerging business models.

11:45 – 12:45 CIO Roundtable: Organization Design Scenarios, Challenges and Best Practices

The purpose of this session is to provide CIOs and IT leaders with a forum to discuss their organizational design challenges or design ideas with their peers and Gartner analysts. The expected takeaways for participants are refined thought processes, best practices, lessons learned and actionable advice to real life design scenarios.

11:45 – 12:45 CIO Roundtable: What the Board of Directors Should Ask IT

With 16% of Board Directors having experience with IT, what should they be thinking about and asking of IT? This presentation is a powerful and striking perspective that will help CIOs help their Board Directors become better at getting what they need from IT.

13:45 – 14:45 Exclusive CIO Guest Keynote: Harish Bijoor, Brand Domain Expert

13:45 – 14:45 CIO Roundtable: Five Trends That Will Reshape Your World

We examine five “jetstream” trends that will have a broad impact on that way that organizations grow and flourish, and the way that individuals conduct themselves as employees, consumers and social beings. Topics include Your Algorithmic Life, the Rise of the Maker Society, Neuroleadership and other disruptive shifts.

14:30 – 16:00 CIO Workshop: Building Your Personal Brand — Unleashing Your Value

Harnessing the disruptive nexus of forces for business advantage dictates success or failure in the digital age. The CIO is critical to that success and needs a strong personal brand much like a marketing dept does with a product. Yet IT in general, and CIOs in particular, suffer a low brand value, especially when compared to their perhaps more glamorous counterparts in marketing or sales.

15:45 – 16:45 The Psychology of Serial Innovation

Most leaders recognize that innovation is important to the future of their enterprise, but many find that innovation fails to provide value, or that it wilts after a short time. These executives often miss a critical element that underpins long-term success: harnessing the psychology of innovation. This presentation examines how leaders can use psychology to harness innovation from their teams?

17:00 – 18:00 Road Maps for the Four Futures of the CIO

In the past, the CIO’s role was primarily to run the IT organization. In the future, the challenge will be to ensure that the enterprise as a whole achieves strategic value from the use of technology and information. Using Gartner research on the four futures of the CIO, we show you how to build your personal roadmap to meet that challenge.

17:00 – 18:00 Roundtable: Improve Your Execution of IT and Enterprise Strategy

Experts estimate 90% of strategic initiatives fail due to unanticipated conflicts and interdependencies. This session will net out ‘must have’ tools and techniques for avoiding interdepartmental collisions and improving strategic execution.

* Sessions subject to change.

7The World’s Most Important Gathering of CIOs and Senior IT Executives

SUBHEAD

Thursday 24 October 2013

10:00 – 10:30 Meet the Author of “the fine art of Success : How Learning Great Art Can Create Great Business”

by Jamie Anderson, Luminary Guest Keynote Speaker

10:05 – 11:35 CIO Workshop: How to Sell Innovation to Senior Executives

10:30 – 11:30 CIO Roundtable: Break the Dangerous Cycle of IT Underinvestment and Start Investing in the Right Things

Most organizations still spend almost two-thirds of their IT investments on non-differentiating capabilities, calling into question the benefits of IT-enabled investments. To improve IT’s impact on business performance, IT executives must break the dangerous cycle of IT underinvestment, and take a new approach to investing in the right things.

10:30 – 11:30 From IT Strategy to Digital Business Strategy

What do great digital business strategies look like? How should you create them? Findings from the Sep 2013 EXP Report.

10:30 – 11:30 Attracting and Integrating the Next Generation of Talent

To meet the future business demands on the IT organization it is imperative that CIOs and IT leaders develop a strategy to attract and build a fluid pipeline of next-generation young IT professionals. This presentation will focus on how to attract the Gen Ys and Zs?? and how to effectively integrate them into the organization and leverage the fresh perspectives and social energy they bring.

12:15 – 13:45 CIO Workshop: Build the Road Maps for Your Future Role as a CIO

In the past, the CIO’s role was primarily to run the IT organization. In the future, the challenge will be to ensure that the enterprise as a whole achieves strategic value from the use of technology and information. Using Gartner research on the four futures of the CIO, you’ll discover how to build your personal roadmap to meet that challenge.

12:30 – 13:30 The Machiavellian CIO — Extreme Politics

This session is based on the premise that CIOs are often in extreme political situations. These situations may place them at risk both professionally and personally. In extreme situations, extreme tactics such as manipulation and power plays often apply. This session will apply the wisdom of the controversial Niccole Machiavelli to the world of the CIO.

14:30 – 15:30 Gamification: Unlocking the Superpowers of Ordinary Heroes

TGamification can engage and motivate people to achieve their goals by using tools and design techniques similar to those found in games. Organizations that succeed with gamification are rewarded with enagaged employees, enthusiastic customers, an admiring public, increased growth and profits. This presentation cuts through the hype, to explain the opportunities and limitations of gamification.

14:30 – 15:30 Pathway to Business Value: From IT Service Portfolio Creation to IT Financial Transparency

The disciplines of IT service portfolio management and IT financial management are more entwined than ever. With IT finances and IT service quality under tight scrutiny, it’s imperative that CIOs define a business-facing IT service portfolio, capture the contribution of IT services with business-centric value statements, and transparently connect IT financial investments to business outcomes.

14:30 – 16:00 CIO Workshop: The 10 IT Performance Management Tools Your CFO Wishes You Would Us

IT Metrics, dashboards and scorecards abound, but what do CFOs really want to see when assessing IT performance? This presentation will describe the 10 performance management techniques that resonate with financial chiefs.

* Sessions subject to change.

Maximize the event experience by attending with your team.

See why hundreds of companies make attending as a team a part of their Gartner Symposium/ITxpo strategy. From the cost-savings benefits to managing the breadth of content, Symposium/ITxpo is an ideal event for leveraging a cross-functional team, rewarding professionals within your organization and fast-tracking new ideas and strategies.

Team pricing discounts:5 delegates for the price of 4

10 delegates for the price of 8

15 delegates for the price of 12

Register as a team through your account executive or call +91 80 2222 2079 for more details

Team ROI:Divide and conquer the agenda more efficiently with your colleagues – bring back more insights!

Analyst time:In addition to individual Gartner analyst meetings, consult as a team with an analyst on-site

New CIO exclusive: Exclusive Guest keynote speakers for CIO Program members

For the most up-to-date agenda, visit gartner.com/in/symposium/cio

Bring Your Team to Symposium/ITxpo

3 ways to register:Web: gartner.com/in/symposium | Email: india.registration@gartner.com | Phone: +91 80 2222 2079

Gartner Symposium 2012 in Goa was a well-organized, well planned event covering the present key areas in the work life of CIOs & IT Senior Management. Combining of Social Media, Mobility, Big Data & Cloud computing is a very logical step yet very complex one. Focus on the Nexus of these forces was well appreciated by the participants in the symposium. Spread of sessions, one on one meetings, round tables, etc. were well thought of. I would like to thank Gartner for this symposium. Over all a great experience.

Shreesh Palekar, Director IT, Raymond Ltd

Global Partners

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