The Way People Work is Changing

The Teleworking Opportunity

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Agenda

– The Way People Work is Changing– The Teleworker Landscape– Key Challenges and Solutions– Calisto Pro– Q&A

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1985 1990 1995 2000 2005 20100%

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100%

THE WAY PEOPLE WORK IS CHANGINGWork Done in the Office Is Increasingly Collaborative

Two Major Trends in the Workplace

Source: Gartner Dataquest

Percentage of Individual’s

Work Product That Will

Depend on Group Input

EMPLOYEES ARE MORE MOBILE You No Longer Need to Be in One Place to Be Productive

• Lap-tops and other mobile devices

• Web-based applications• Wireless Network• Internet Based Telephony

and Video• Collaboration Software• VPN and Network Security

Group Work

Working Alone

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The Extended Enterprise

Office work: - Best voice fidelity - Large wireless range

Hoteling: - Privacy - Portability - No desk phone

Telework: - At home mobility - Multi-tasking work-life - Multiple devices at home

On the go: - Portability of tools - External noise - PC + mobile device

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What is a Teleworker?

– Also known as: “telecommuter”, “mobile worker”, “virtual worker”, “remote worker”

– The daily commute to a central place of work is replaced by technology links

– Can range from a few hours a week to full time

– May work from a home office, a co-working facility, or in many locations for jobs such as sales and service

An employee who works remotely, usually from their home, facilitated by collaborative information

and communication technologies

Source: AeA, “Telework in the information Age”, April 2008

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Teleworking: Key Drivers

Enable mobility, the ability to work anywhere, to compete in the global economy and maintain business continuity

Reduce operating costs especially

real estate

– Office space for the average worker costs $10,000 per year

Ease traffic congestion and

commutes; reduce energy use, emissions

– In a 2006 study, an estimated 3.9M teleworkers reduced gas consumption approx. 840M gallons

– Also reduced CO2 emissions nearly 14M tons.

Sources: AeA, “Telework in the information Age”, April 2008; Telework Coalition, 2006

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Teleworking: Key Drivers

Technology facilitates new

ways of working

Enhance employee recruitment and retention issues

– Of 1,400 CFO’s surveyed, 50% said that after salary telework is the second best way to attract talent

– AT&T found a 76% rate of commitment to the company among teleworkers

Sources: AeA, “Telework in the information Age”, April 2008

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Global Leaders in TeleworkingJust another way of working

Financial Services

Professional Services

Technology

Government

Communications

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“Best Companies” Support Teleworking!

Telecommuting & Top U.S. Companies:– 84 of the 100 “Best Companies” allow employees to telecommute or work at home – These 10 have the highest percentage of telecommuters

Company Best companies rank % of "regular" telecommuters Cisco Systems* 06 70% eBay 69 48% Booz Allen Hamilton 81 34% S.C. Johnson & Son 27 32% American Fidelity Assurance 24 30% Shared Technologies 25 26% Principal Financial Group 21 23% Goldman Sachs 09 22% Yahoo 87 20% Qualcomm 08 18%

* Estimate: Cisco doesn't formally track this data.

Source: “100 Best Companies to Work For”, Fortune Magazine, Feb 2008

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Not All Teleworkers Are Alike

Teleworker profiles vary according to the following criteria:

Company Size (SMB, Fortune 500+, Public Sector etc.) Professions (Sales/ Customer Service/ “Knowledge Workers”) Primary Work Interactions (Clients, “Virtual Teams”, local/ out-of-state/ international)Degree of Mobility (% week spent at home vs. office; % travel)Devices used (landline, mobile, VoIP, SIP Phones, etc.)

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Teleworker Pain Points

Not comfortable with new technologies, want familiar tools/user interface

Want to sound professional even when working from home

Overwhelmed by multiple communication devices

• Multiple roles: business owner, parent, volunteer

• Multiple tasks: conference calls, email, answering the door, walking the dog

• Multiple devices: landline phone, mobile phone, headsets, chargers

Need to be productive and able to multi-task (both cognitive and physical)

Need to be available and not miss calls

Softphone

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Teleworking: Key Challenges

Sources: AEA, 2008; customer visits; CDW, 2008

Information security

Productivity & performance – working remotely or remotely working?

SolutionChallenge for Corporations

– Identify IT support & resources (VPN connections, Secure communications such as DECT) to manage teleworker programs.

– Provide similar experience (and quality) as office-based workers.

– Companies have reported productivity gains due to teleworking. IBM: 10-20% increase. BT: 31% increase. AmEx: 26% more calls & produced 43% more business.

– Productivity factors include fewer distractions, time gained from reduced commutes, and healthier work-life balance.

– Allow teleworkers to utilize communication technologies that allow employees to keep in touch with managers & peers when working remotely (E-mail, IM, voice/web/video conferencing).

– Ensure that the most important collaborators only work remotely part of the time.

– Establish programs, policies and resources to allow the teleworker to thrive while working remotely.

Collaboration & communication: losing the “water cooler” effect

Establishing technology standards (incl. QoS, equip.

reliability & compatibility)

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Plantronics Solutions Matrix

Degree of Mobility

Type of Devices

Stationary Semi-mobile Very mobile

Landline/ Mobile

Landline/ Mobile/ VoIP

Landline

Mobile / VoIP

CS55H (Cordless phone)

CS70 (Corded phone) CT12

Voyager 510S (Corded phone)

Calisto Pro

MX500iVoyager 510 or

520 USB

M175C, M214C, M220C

VoIP Only.Audio Series

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No wires. No hands. All business.No ordinary home office phone, Calisto Pro Series gives you the power to stay connected hands-free, anywhere you work. The integrated Bluetooth

headset answers landline, UC/VoIP and even mobile calls.

Calisto Pro

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Product tour

Large, high-resolution LCD with Caller ID

Bluetooth headset (with up to 8hr. talk time) can also be used with BT mobile phone

Superior sound with noise-canceling microphone

Interference-free DECT 6.0 for call clarity & Security

Compact handset (up to 8hr. talk time) withspeakerphone & flip-up waist clip (backside).

USB port for UC/VoIP & Outlook Sync

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Life with Calisto Pro

Using one headset for landline & mobile calls

Hitting headset button twice to redial

remotely

Checking Caller ID Conducting Web

conference

Using headset on the go with his mobile phone

Toggling between landline & UC Calls

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Q & A