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The US Senate Productivity and Quality Award (SPQA) for Virginia and
Organizational Performance Excellence
September 8th, 2004Vienna, VA
Mr. D. Mark Smith
SPQAUnited States SenateProductivity and Quality Award
for Virginia
SPQA Criteria for Performance Excellence
• Program has been in existence for 21 years• Based on the Baldrige Criteria for Performance
Excellence– Developed by the Department of Commerce in the late
80’s to help U.S. businesses stay competitive in the world market
– Developed from the best practices of high performing organizations
• Centers around a set of Core Values
SPQAUnited States SenateProductivity and Quality Award
for Virginia
Core Values & Concepts• Visionary Leadership
• Customer Driven
• Organizational and Personal Learning
• Valuing Employees and Partners
• Agility
• Focus on the Future
• Managing for Innovation
• Management by Fact
• Public Responsibility and Citizenship
• Focus on Results and Creating Value
• Systems perspective
Category Relationship Model
Organizational ProfileEnvironment, Relationships and Challenges
Category 1Leadership
(200 pts)
Category 4Measurement, Analysis and Knowledge Management
(100 pts)
Category 3Customers
(100 pts)
Category 2Strategy(100 pts)
Category 6Processes
(100 pts)
Category 5People(100 pts)
Category 7Results(300 pts)
SPQAUnited States SenateProductivity and Quality Award
for Virginia
Organizational Profile
The organizational profile is a snapshot of the organization; what it does, it’s key influences on how it operates, the environment in which it operates and the key challenges it faces.
It is the foundation to which the criteria is applied.
SPQAUnited States SenateProductivity and Quality Award
for Virginia
1.0 Leadership
• 1.1 Organizational Leadership
• 1.2 Social Responsibility
SPQAUnited States SenateProductivity and Quality Award
for Virginia
2.0 Strategic Planning
• 2.1 Strategy Development
• 2.2 Strategy Deployment
SPQAUnited States SenateProductivity and Quality Award
for Virginia
3.0 Customer Focus
• 3.1 Customer & Market Knowledge
• 3.2 Customer Satisfaction & Relationships
SPQAUnited States SenateProductivity and Quality Award
for Virginia
4.0 Measurement, Analysis and Knowledge Management
• 4.1 Measurement of Organizational Performance
• 4.2 Information and Knowledge Management
SPQAUnited States SenateProductivity and Quality Award
for Virginia
5.0 Human Resource Focus
• 5.1 Work Systems
• 5.2 Employee Learning and Motivation
• 5.3 Employee Well-Being & Satisfaction
SPQAUnited States SenateProductivity and Quality Award
for Virginia
6.0 Process Management
• 6.1 Value Creation Processes
• 6.2 Support Processes
SPQAUnited States SenateProductivity and Quality Award
for Virginia
7.0 Organizational Results
• 7.1 Customer-focused Results• 7.2 Product and Service Results• 7.3 Financial and Market Results• 7.4 Human Resource Results• 7.5 Organizational Effectiveness Results• 7.6 Governance and Social Responsibility
Results
Category Relationship Model
Organizational ProfileEnvironment, Relationships and Challenges
Category 1Leadership
(200 pts)
Category 4Measurement, Analysis and Knowledge Management
(100 pts)
Category 3Customers
(100 pts)
Category 2Strategy(100 pts)
Category 6Processes
(100 pts)
Category 5People(100 pts)
Category 7Results(300 pts)
SPQAUnited States SenateProductivity and Quality Award
for Virginia
Mission of the SPQA Program
To cultivate continuous performance improvement of Virginia’s organizations through a process of knowledge sharing, feedback & evaluation, and recognition,
resulting in economic growth for the Commonwealth.
SPQAUnited States SenateProductivity and Quality Award
for Virginia
SPQA Award Program• Applicants are evaluated against the criteria• 4 levels of recognition
– Award for Continuing Excellence (ACE)– Medallion of Performance Excellence– Progress in Performance Excellence– Commitment to Performance Excellence
• Recognition based on maturity of organization
SPQAUnited States SenateProductivity and Quality Award
for Virginia
How do I apply?• Go to spqa-va.org for the most up to date info• Learn the SPQA Criteria• Attend 1 day “How to write an application” workshop• Perform an organizational self-assessment• Write your application• Submit for Evaluation• Prepare action plan from Feedback report
SPQAUnited States SenateProductivity and Quality Award
for Virginia
SPQA 2004
• 16 Applicants– 4 top award winners (ACE & Medallion)– 9 total award winners
• 75 Examiners• 20% from Section 0511!!!!
SPQAUnited States SenateProductivity and Quality Award
for Virginia
SPQA 2005
• 20 Organizations intending to apply• Looking for 140 Examiners• We need your help!!!
SPQAUnited States SenateProductivity and Quality Award
for Virginia
What does it take to be an SPQA Examiner?• A desire to help organizations achieve the next level of
performance• Attend 2 2-day workshops
– Criteria Training– Examiner Training
• Commit to approx 80 hours of work over a 4 month period
Criteria Training
Examiner Training
Independent Review
ConsensusReview
Site VisitTraining
Site Visit
FinalReportSPQA Examiner Process
Overview
2004
Nov/Dec
February
Feb/Mar
April
Apr/May
May
SPQAUnited States SenateProductivity and Quality Award
for Virginia
More Information and Points of Contact
• Executive Director– Mr. Bob Bowles,
• Board Chair– Dr. Eileen Van Aken,
• Examiner and Training Information,– Mr. D. Mark Smith
• www.spqa-va.org
