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41;:t Inland Revenue Te Tan Taake Business Transformation The Transformation Story Senior Management Team 16th October 2012

The Transformation Story - Inland Revenue€¦ · Business Transformation The Transformation Story Senior Management Team 16th October 2012 . Objectives • Understand and agree the

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Page 1: The Transformation Story - Inland Revenue€¦ · Business Transformation The Transformation Story Senior Management Team 16th October 2012 . Objectives • Understand and agree the

41;:t Inland Revenue Te Tan Taake

Business Transformation

The Transformation Story

Senior Management Team 16th October 2012

Page 2: The Transformation Story - Inland Revenue€¦ · Business Transformation The Transformation Story Senior Management Team 16th October 2012 . Objectives • Understand and agree the

Objectives • Understand and agree the Transformation Story

- What we agree on - What needs more work - What we don't agree on.

•Confirm Options for the Programme Business Case

•Agree Tranche 1 for the Programme

2

41:t inland Revenue Te Tan i Taake

Page 3: The Transformation Story - Inland Revenue€¦ · Business Transformation The Transformation Story Senior Management Team 16th October 2012 . Objectives • Understand and agree the

Ceriernlitc,

TAX MOO •••I

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IR's operating model needs to transform to ensure IR can respond appropriately to the changing nature of our business and new

ways of working.

Our operating model needs to take into account expectations that IR will work differently with public sector agencies and private sector entities in the future.

The Case for Change

The nature of IR's business has changed significantly over the last 20 years and will continue to change into the future.

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ep Inland Revenue Te Tani Taake

Page 4: The Transformation Story - Inland Revenue€¦ · Business Transformation The Transformation Story Senior Management Team 16th October 2012 . Objectives • Understand and agree the

Withheld under section 9 2 (f) (iv)

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420 Inland Revenue Te Tari Taake

Page 5: The Transformation Story - Inland Revenue€¦ · Business Transformation The Transformation Story Senior Management Team 16th October 2012 . Objectives • Understand and agree the

Considerations for Transformation The government's priorities for 2011 include: a) building a stronger economy and b) building better results from public services.

IR contributes to these priorities by: • delivering an effective and efficient tax administration,

• providing better, smarter public services by changing the way we work to give customers greater certainty and faster, simpler interactions with us.

Focusing our efforts and resources on these priorities will ensure IR continues to progress towards the achievement of our outcomes i.e. revenue is available to fund government programmes through people meeting payment obligations of their own accord and people receive payments they are entitled to, enabling them to participate in society.

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CO Inland Revenue Te Tani Taake

Page 6: The Transformation Story - Inland Revenue€¦ · Business Transformation The Transformation Story Senior Management Team 16th October 2012 . Objectives • Understand and agree the

Transformation Drivers Our Transformation programme has four drivers that help shape the plan and prioritise the timing and grouping of initiatives, the four drivers of transformation are:

• Our current operating model will not deliver the transformed agency described in IR4TF

• We need to replace aging technology

• NZ citizens are demanding reduced government spending and better services, while the Government are asking IR to increase revenue collection

• IR needs to align with the Governments "Better Public Services" programme and contribute to results areas 9 & 10.

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41:0 Inland Revenue Te Tad Taake

Page 7: The Transformation Story - Inland Revenue€¦ · Business Transformation The Transformation Story Senior Management Team 16th October 2012 . Objectives • Understand and agree the

Stage 1 Current State Assessment

Stage 2 Design

Stage 3 Planning

Detailed Planning

Completed Completed Completed

Feb 2012— Jun 2012

Phase 3

Transformation Roadmap and Business Case I

Sept 2011

Phase 2

Foundation

Alignment

RFP & Preparation

Project Alignment

Assessment

Capgemini On-Boarding

Discovery and Joint Planning

Completed

Phase 1

High Level Blue Print

and Technology Integration

Finish Work

Completed

Jul 2012— Feb 2013

Phase 4

The Programme Journey

•-• ** * IR **

Strategy * **

Time

IR Business Transformation Roadmap

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CO Inland Revenue Te Tan i Taake

Page 8: The Transformation Story - Inland Revenue€¦ · Business Transformation The Transformation Story Senior Management Team 16th October 2012 . Objectives • Understand and agree the

Pages 8 16 withheld under section 9 (2) (f) (iv)

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co Inland Revenue Te Tari Taake

Page 9: The Transformation Story - Inland Revenue€¦ · Business Transformation The Transformation Story Senior Management Team 16th October 2012 . Objectives • Understand and agree the

Withheld under section 9(2)(f)(iv) of the Official Information Act

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ep Inland Revenue Te Tani Taake

Page 10: The Transformation Story - Inland Revenue€¦ · Business Transformation The Transformation Story Senior Management Team 16th October 2012 . Objectives • Understand and agree the

What has to be done differently?

Withheld under section 9(2)(f)(iv) of the Official Information Act

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0 Inland Revenue Te Tad Taake

Page 11: The Transformation Story - Inland Revenue€¦ · Business Transformation The Transformation Story Senior Management Team 16th October 2012 . Objectives • Understand and agree the

What do we need to deliver?

Withheld under section 9(2)(f)(iv) of the Official Information Act

Cp Inland Revenue Te Tani Taake

Page 12: The Transformation Story - Inland Revenue€¦ · Business Transformation The Transformation Story Senior Management Team 16th October 2012 . Objectives • Understand and agree the

How will we get there? -

Withheld under section 9(2)(f)(iv) of the Official Information Act

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411 Inland Revenue Te Tani Taake

Page 13: The Transformation Story - Inland Revenue€¦ · Business Transformation The Transformation Story Senior Management Team 16th October 2012 . Objectives • Understand and agree the

How will we get there?

Withheld under section 9(2)(f)(iv) of the Official Information Act

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0 inland Revenue Te Tani Taake

Page 14: The Transformation Story - Inland Revenue€¦ · Business Transformation The Transformation Story Senior Management Team 16th October 2012 . Objectives • Understand and agree the

How will we get there?

Withheld under section 9(2)(f)(iv) of the Official Information Act

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ep Inland Revenue Te Tani Taake

Page 15: The Transformation Story - Inland Revenue€¦ · Business Transformation The Transformation Story Senior Management Team 16th October 2012 . Objectives • Understand and agree the

The Costs and Benefits

Withheld under section 9(2)(f)(iv) of the Official Information Act

I

tip Inland Revenue Te Tad Taake

Page 16: The Transformation Story - Inland Revenue€¦ · Business Transformation The Transformation Story Senior Management Team 16th October 2012 . Objectives • Understand and agree the

The Risks

Withheld under section 9(2)(f)(iv) of the Official Information Act

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4120 Inland Revenue Te Tani Taake

Page 17: The Transformation Story - Inland Revenue€¦ · Business Transformation The Transformation Story Senior Management Team 16th October 2012 . Objectives • Understand and agree the

Next Steps • Agreeing a programme of work

• Funding our Transformation Programme (through the "Better Business Case: process)

• Planning for Implementation

• Communication and Engaging with internal and external Stakeholders

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440 inland Revenue Te Tani Taake

Page 18: The Transformation Story - Inland Revenue€¦ · Business Transformation The Transformation Story Senior Management Team 16th October 2012 . Objectives • Understand and agree the

Next Steps /N

Withheld under section 9(2)(f)(iv) of the Official Information Act

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