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The TLDR on MOOCs
Todd Tauber Caroline Mol
VP Learning Research | Bersin by Deloitte Manager, Learning Solutions
Deloitte Consulting LLP Deloitte Consulting B.V.
@toddtauber
August 26, 2014
The short story on what MOOCs really mean for L&D
Copyright © 2014 Deloitte Development LLC. All rights reserved. 1 The TLDR on MOOCs
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Copyright © 2014 Deloitte Development LLC. All rights reserved. 2 The TLDR on MOOCs
TLDR
Literally: “Too long; didn't read”.
Said whenever a nerd makes a post
that is too long to bother reading.
Urban Dictionary
Source: Urban Dictionary, 7/2014
Copyright © 2014 Deloitte Development LLC. All rights reserved. 3 The TLDR on MOOCs
Agenda
1 WTH is a MOOC A new way to package learning for reach + collaboration.
2 The TLDR on MOOCs MOOCs have 3 main uses in enterprise learning.
3 What next Crawl first. Then walk. Run later.
4 Wrapping up MOOCs are still evolving. No one has it all figured out.
WTH is a MOOC MOOCS are a popular new kind of online learning;
They’re cohort-based and semi-synchronous;
They’re built to connect large, spread-out groups;
Your employees are probably using them right now
Copyright © 2014 Deloitte Development LLC. All rights reserved. 5 The TLDR on MOOCs
The traditional, academic definition of a MOOC
doesn’t quite work for workforce learning
Massive Open Online Courses
Most employers
don’t need to reach
100,000+ people
Many employers
don’t want all their
training to be open
Good workforce
learning also
happens offline
The workforce
increasingly learns
informally, too
Source: Bersin by Deloitte, 8/2014
Copyright © 2014 Deloitte Development LLC. All rights reserved. 6 The TLDR on MOOCs
The elements are not new; the package is
Cohort-based + semi-synchronous + blended (mostly online) learning
Technology Content Collaboration Commerce
+ Pedagogy
+ Authoring
+ Delivery
+ Video
+ Text
+ Assessments
+ Projects
+ Feedback
+ Discussions
+ Group activities
+ Marketplaces
+ Payments
+ User marketing
Source: Bersin by Deloitte, 8/2014
Copyright © 2014 Deloitte Development LLC. All rights reserved. 7 The TLDR on MOOCs
MOOCs are built for collaborative learning and scale connections
reach
Live training
Virtual training
MOOCs
e-learning
Social learning
Source: Bersin by Deloitte, 8/2014
Copyright © 2014 Deloitte Development LLC. All rights reserved. 8 The TLDR on MOOCs
MOOCs are still very new to enterprise learning
Source: Google search trends, 8/2014; The New York Times, The Year of the MOOC, 11/2012;
The New York Times, After Setbacks, Online Courses Are Rethought, 12/2013
Stanford Introduction
to Artificial Intelligence
MOOC (160,000
people, 190 countries)
The New York Times calls
2012 “Year of the MOOC”
San Jose State University
puts MOOC project on hold
MOOC providers announce
corporate learning initiatives
Jul-10 Jan-11 Jul-11 Jan-12 Jul-12 Jan-13 Jul-13 Jan-14 Jul-14
Search interest in “MOOCs” (relative to the highest point on the chart)
Copyright © 2014 Deloitte Development LLC. All rights reserved. 9 The TLDR on MOOCs
Businesses are starting to explore MOOCs
Almost 80% of enterprise learning leaders
told us they are actively interested in
exploring MOOC offerings and applications 79%
Source: Bersin by Deloitte, Corporate MOOCs survey, 1/2014
Copyright © 2014 Deloitte Development LLC. All rights reserved. 10 The TLDR on MOOCs
Despite curiosity, inertia still prevails
Source: Bersin by Deloitte, Corporate MOOCs survey, 1/2014; Harvard
Business Publishing, Leadership Development Predictions for 2014, 1/2014
44% of L&D organizations
tell us they’re experimenting
with MOOCs…
Experimenting UsingMOOCs
but fewer than 10% report using MOOCs in
their learning programs on a regular basis
44%
8%
Copyright © 2014 Deloitte Development LLC. All rights reserved. 11 The TLDR on MOOCs
Familiarity and experience are still scarce
That’s less than half the
65% familiar with using
web conferencing
technology for training
Only 27% of corporate
learning leaders are
familiar with MOOCs
0%
100%
Source: Harvard Business Publishing, Survey Reveals Striking Lack of
Confidence in Leadership Capability of Global Organizations, 9/2013
Copyright © 2014 Deloitte Development LLC. All rights reserved. 12 The TLDR on MOOCs
The MOOC ecosystem is still taking shape
Source: Bersin by Deloitte, 8/2014
DIY platforms (20+) Build-host-deliver
Service and tool providers Consultants, developers, support
Individuals
Teams
SMBs
Enterprises
Content providers
(100+) • Universities
• Corporations
• Professional services
• Non-profits/NGOs
• Authors/experts
Marketplaces (2+) • Build-host-deliver + commerce + marketing
MOOC “publishers”
(20+) • Produce, package and “publish” third-party content
• Custom services and engagement models
Content Production Consumption
Copyright © 2014 Deloitte Development LLC. All rights reserved. 13 The TLDR on MOOCs
L&D organizations are struggling to understand
how to harness – and control – MOOCs
Barriers to MOOC acceptance/adoption
Source: Bersin by Deloitte, The TLDR on MOOCs poll, 8/2014
Q: What are the main barriers to acceptance or adoption of MOOCs in your organization? (check all that apply)
80%
13%
30%
38%
39%
39%
49%
69%
Something else
Issues with the format (e.g. course length)
We don’t know how to get started
Questions about the relevance or quality of content
Lack of budget, resources or support
Concerns about IT issues (e.g. security, SSO)
Challenges integrating / tracking with L&D infrastructure
Low awareness or familiarity with offerings
?
Copyright © 2014 Deloitte Development LLC. All rights reserved. 14 The TLDR on MOOCs
Meanwhile, the workforce keeps flocking to MOOCs
1.6m
2.5m
3.0m
3.0m
9.0m
4.0m
5.0m
5.0m
10.0m
19.0m
5
4
3
2
#1
5
4
3
2
#1
Total number of licensed or registered users 5 largest providers in… Enterprise learning solutions MOOCs
Source: Company web sites, press releases and marketing literature, 8/2014
Established enterprise
learning solutions
Massive, open, online
course providers
The TLDR on MOOCs MOOCs are finding external as well as internal uses;
They are not the solution to every problem in L&D;
They have several big benefits …as well as limitations;
And their impact goes way beyond just free courses
Copyright © 2014 Deloitte Development LLC. All rights reserved. 16 The TLDR on MOOCs
Most learning leaders see only part of the potential
L&D plans to leverage MOOCs for…
7%
23%
25%
85%
Something else
Acquiring or onboarding new talent
Educating our customer and/or partner ecosystem
Building or refreshing our employees’ skills
Source: Bersin by Deloitte, The TLDR on MOOCs poll, 8/2014
Q: How do you think your organization will leverage MOOCs over the next 12 to 24 months? (check all that apply)
Copyright © 2014 Deloitte Development LLC. All rights reserved. 17 The TLDR on MOOCs
MOOCs have found 3 main uses in enterprise L&D
Acquiring
talent
• Educating future workforce
• Onboarding new hires
• Crowdsourcing expertise
Aquent Gymnasium
Building
capabilities
• Self-directed development
• Certifications
• Training employees
• Managing change
Datalogix DLX U
Enabling
business
• Brand marketing and PR
• Educating consumers / users
• Training customers or partners
• Generating revenue
openSAP University
Source: Bersin by Deloitte, 8/2014
Copyright © 2014 Deloitte Development LLC. All rights reserved. 18 The TLDR on MOOCs
35%
35%
38%
41%
65%
Build custom academies with university partner
Low-cost technical skills development
Customized curricula for professional employees
Certifying employee professional development
Low-cost professional skills development
There are 2 main attractions: “low-cost” and “skills”
What will the value of MOOCs be for your organization?
Source: Bersin by Deloitte, Corporate MOOCs survey, 1/2014
Low-cost professional
skills development
Customized curricula for
professional employees
Certifying employee
professional development
Low-cost technology skills
development
Build custom academies
with university partners
Copyright © 2014 Deloitte Development LLC. All rights reserved. 19 The TLDR on MOOCs
Open does not mean free
Source: Bersin by Deloitte interviews with MOOC providers and customers, 8/2014
Courses Certification as-a-Service Custom
$0 to $99 per course per person
(for most courses)
$30 to $3,000 per certification
(or certificate)
$100 to $500+ per person per year
(discounted for volume)
$20,000 to $50,000 to develop each course
(maybe less, maybe more)
Copyright © 2014 Deloitte Development LLC. All rights reserved. 20 The TLDR on MOOCs
The MOOC approach has several benefits
Reach
• Ethicon attracted 2x as many people to its bariatric
surgery MOOC as they reached through in-person
educational events in the previous three years.
Simplicity
• Learners can usually find, sign-up for and get into a
MOOC in minutes (or less). Organizations can be up
and running in as little as one day.
Speed
• Many providers focus on up-to-date workforce topics.
When Apple launched its new Swift programming
language, Udemy had courses out within days.
Interaction
• openSAP attributes up to 50% of the learning in their
courses to peer discussion. And in one NovoEd
course, 10% were still active in forums 6-months later..
Source: Bersin by Deloitte interviews with MOOC providers and customers, 8/2014;
ExtensionEngine blog, 5 Signs That a Corporate MOOC is Right For You, 7/2014;
Copyright © 2014 Deloitte Development LLC. All rights reserved. 21 The TLDR on MOOCs
MOOCs still face challenges to acceptance in L&D
…but they are adapting
Source: Bersin by Deloitte interviews with MOOC providers and customers, 8/2014
Readiness
• Many L&D professionals still resist online learning or
are still unfamiliar with MOOCs and their uses… but
information, education and experience are growing.
Relevance
• Many early courses were irrelevant to enterprise L&D
needs… but many MOOC providers are now better
targeting content at professionals and corporations.
Integration
• Integration with enterprise learning infrastructure and
processes was an after-thought… but many providers
are now adding tools, features and services.
Engagement
• Many courses are too long and academic to keep
working people interested… but courses are getting
shorter and production quality is improving.
Copyright © 2014 Deloitte Development LLC. All rights reserved. 22 The TLDR on MOOCs
90%+ drop-out rates might not matter after all
…but intent, job relevance and good design do
In 17 edX MOOCs run in 2012 and 2013…
Source: Harvard Gazette, Harvard and MIT Release Working Papers on Open Online Learning, 1/2014;
Bersin by Deloitte interviews with MOOC providers and customers, 8/2014
9%
65%
841k
Registered Started Viewed only
select content
Viewed 50%+
of the content
Earned a
certificate
56%
Many workers
only want to learn
specific things…
completion rates for shorter,
targeted MOOCs can reach
20% to 30% (or more)…
and feedback, support
and peer-to-peer interaction
also help drive completion
5%
Copyright © 2014 Deloitte Development LLC. All rights reserved. 23 The TLDR on MOOCs
MOOCs' impact extends beyond MOOCs
Democratizing content MOOCs are enabling individual experts
and authors, companies, non-profit
organizations and even employees to
create and deliver learning content.
Re-shaping design MOOCs are starting to influence
the look and feel of more
established learning technology,
content and experiences.
Expanding the pie MOOCs are making training available to people, teams and organizations that
haven’t traditionally had the capabilities or appetite to buy and manage
“industrial-strength” learning infrastructure.
Source: Bersin by Deloitte, 8/2014
What next Do your homework;
Crawl first;
Then walk;
Run later, if/when you’re ready
Copyright © 2014 Deloitte Development LLC. All rights reserved. 25 The TLDR on MOOCs
Learn about the pitfalls as well as the possibilities
Bersin by Deloitte • The impact of the MOOC market on corporate training
• Seven ways organizations are using MOOCs
Deloitte Consulting LLP • MOOCs teach corporations about new opportunities
• MOOCs: Not disruptive yet, but the future looks bright
Online resources
• Balloon (Apollo Lightspeed)
• Class Central
• CourseTalk
• Degreed
• Knollop
• MOOC List
• MOOCs News and Reviews
• MOOCs.com
• SkillAcademy
• SkilledUp
• SlideRule
Other research • Knowledge@Wharton
• University of Pennsylvania GSE
• Harvard University and MIT
• Teachers College, Columbia University
• Intrepid Learning Solutions
• Katy Jordan at Open University
• MOOCS@Work
• Toward Maturity
• CapitalWave
Source: Bersin by Deloitte, 8/2014
Copyright © 2014 Deloitte Development LLC. All rights reserved. 26 The TLDR on MOOCs
Get to know the MOOC providers and their offerings
A B C D E Others
Academic/enrichment
Business/professional skills
Leadership and management
Sales and marketing
Soft skills
Technology
Desktop IT
Compliance
Source: Degreed Inc., Custom analysis of course data from 12 MOOC providers for Bersin by Deloitte, 7/2014
* Excludes non English-language courses
Share of courses by topic
4,515 678 212 41 38 1,127 number of courses offered:
Copyright © 2014 Deloitte Development LLC. All rights reserved. 27 The TLDR on MOOCs
Explore your options
5 ways to implement MOOCs in your organization
Off-the-shelf Do-it-yourself Customize
and adapt
Custom
design/build
Sponsorships
& partnerships
Courses and
programs
Infrastructure Content
+
Infrastructure
Infrastructure
+
Services
Content
+
Infrastructure
+
Services
Source: Bersin by Deloitte interviews with MOOC providers and customers, 8/2014
Copyright © 2014 Deloitte Development LLC. All rights reserved. 28 The TLDR on MOOCs
Experiment like an entrepreneur
The lean and agile way…
Source: Bersin by Deloitte, 8/2014
…not the “traditional” way
Opinion
Idea
Analysis
Decision Plan
Design Build
Launch
Idea
Experiment
Learn
Experiment Learn
Experiment Learn
Build
resources
Copyright © 2014 Deloitte Development LLC. All rights reserved. 29 The TLDR on MOOCs
Save the complex, expensive stuff until
you (and your organization) are ready
resourc
es
time
Off-the-shelf
Do-it-yourself
Adapt/customize
Custom design/build
Source: Bersin by Deloitte, 8/2014
Sponsorships
& partnerships
Wrapping up What’s next
The TLDR on the TLDR
Any questions?
Copyright © 2014 Deloitte Development LLC. All rights reserved. 31 The TLDR on MOOCs
Enterprise learning teams are still taking a very
cautious approach to exploring the use of MOOCs
L&D plans for MOOCs in the next 2 years
0%
7%
8%
8%
13%
13%
51%
Work with MOOC providers or consultants to custom-build
No plans or intention to use
Direct employees to relevant MOOC offerings
Use MOOC platforms and tools to build our own
Incorporate MOOCs into our programs and catalogs
Adapt MOOC approaches/content using existing L&D tools
No specific plans, but we might consider MOOCs
Source: Bersin by Deloitte, The TLDR on MOOCs poll, 8/2014
Q: How do you think your organization will leverage MOOCs in the next 24 months? (check only one)
Copyright © 2014 Deloitte Development LLC. All rights reserved. 32 The TLDR on MOOCs
The TLDR on the TLDR
1 MOOCs are a new tool in the learning toolbox
…they impact L&D whether you use them or not
2 MOOCs have many uses in enterprise learning
…but they are not the solution for every problem
3 MOOCs are still evolving; there is no set “playbook”
…experiment to figure out if / how they work for you
Source: Bersin by Deloitte, 8/2014
Copyright © 2014 Deloitte Development LLC. All rights reserved. 33 The TLDR on MOOCs
One more thing…
Anyone who says they’ve figured this
stuff out is wrong. Anyone who condemns
it is wrong. And anyone who says it’s the
salvation of the world is wrong. Sree Sreenivasan
Chief Digital Officer, Metropolitan Museum of Art
(former Chief Digital Officer, Columbia University)
Source: Chief Digital Officer Club, Harvard Quality with BuzzFeed Agility
– Chief Digital Officers Explore Digital Disruption in Education, 2/2014
Copyright © 2014 Deloitte Development LLC. All rights reserved. 34 The TLDR on MOOCs
Any questions
Todd Tauber
VP Learning Research | Bersin by Deloitte
Deloitte Consulting LLP
@toddtauber
About Deloitte
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