THE TIPPING POINT: INCREASING LIBRARY SERVICE USAGE AMONG STUDENTS WITH SPRINGSHARE WIDGETS

MARLIESE THOMAS,

USER ENGAGEMENT LIBRARIAN

SAMFORD UNIVERSITY

@MSTHOMAS

WHAT’S THE POINT?

Seek to increase instruction impact

• Quantity of requests from upperclassmen and subject-specific classes

• Quality and impact of instruction sessions with Core Curriculum students

Strive to provide a higher level of service

• Some faculty using Moodle heavily• Non-traditional students not on campus or

schedules make library visits inconvenient

POINT OF NEED

Distance students

Athletes who are required to attend study

halls elsewhere on campus

Students burning out on tech overload

POINT OF CONTACTPOINT OF CONTACT

Put chat widgets EVERYWHERE! Ask Us!

LibGuides

Moodle

…and it continues.

Embed in our link resolver landing page – Springshare reformatted script for us

Also embedded in our EBSCO Discovery Service Results List

POINT OF VIEW - INSTRUCTORS

POINT OF VIEW – MOODLE CLASSROOM

POINT OF PRIDE

Faculty love the idea… once they understand

what it is

Section Designer is the way to go

Extra benefit of staying part of the class

communication system (true embedding)

We can track usage through LibChat’s Stats

referrer links

LibChatFrom 1 June – 7 November, 2012

104 from LibAnswers (Ask Us!) 38 from LibGuides 13 from Link Resolver page or EDS 2 from Moodle

WE’VE ONLY HAD SIX MONTHS…

You never know what might happen next!

Thanks!

Marliese Thomas

msthomas@samford.edu