The Technology Tidal WaveIs Your Facility Prepared?

Learning Objectives

• Learn about four separate disruptions that all have the same impact of drastically increasing the role of technology in our facilities.

• Understand how one of those disruptions, the personal technology ecosystems, will influence buying decisions for other products and services.

• Learn about the convergence phenomenon and how convergence gives us a clue about how to manage these disruptions.

• Explore strategies for preparing for technology innovations in the future.

Disruptive Trends

ACA ImpactsShifting care model paradigm

IoT & the Personal Technology Ecosystem

Convergence

Disruption Defined

Permanently impacts an existing market in a significant way

or

creates a new market that previously was not served.

It’s the revolutionary not the evolutionary

Fee for Service reimbursement Outcomes-based

reimbursement

Impact of the ACA

Impact of the ACA

The “Whole” Patient

Population Health

ACO’s

Wellness

Value-based Care

Coming into our

neighborhoodsACO

•Wearables

•Virtual trainers

Wellness

•Remote consultation

•Home-based care

•Consumer electronics

Value

Intersection of the ACA and Senior Living

Care Model & DemographicParadigm Shifts

• Amenity-based / Lifestyle facilities

• Maturation of the technology-savvy consumer

• Specialty communities

• Purpose-built technology for specific clinical specialties

• Residential character of facilities

• Neighborhood-based approaches

• Technology-rich environments

• The Internet of Things (IoT)

• Personal Technology Ecosystem

The Internet of Things (IoT)“Things” are:• Diagnostic systems with a monitoring device• A human with an embedded biochip transmitter• Smart labels (bar code, QR, RFID, WIFI) for supplies and drugs• Smart sensors or meters for utilities• A smart entertainment device• Traditionally non-connected devices in our homes

“The Internet of…”• Giving “things” the ability to communicate data over a network and make decisions

based on that data, without human-to-human or human-to-computer interaction.

The Internet of Things (IoT)

• 34 billion devices connected to the Internet by 2020• 10 billion connected in 2015

• IoT will account for 24 billion of those connections• Traditional computing devices will comprise only 10 billion

• 500 – 700 million smart home devices by 2020• IoT spending will approach $6 trillion in the next five years

The Internet of Things (IoT)

Key Markets for IoT:• Healthcare• Our Homes

Intersection of IoT and Senior Living

• Controlling lighting, security systems, and appliances with a mobile device

• Providing continuous monitoring and sensors to alert loved ones or health providers

• Issuing medication reminders

• Offering reminders to turn off the stove, or even automatic shut-off functionality

• Wearable health sensors for remote healthcare services

• General home control and entertainment

Intersection of IoT and EFA

For more examples search:

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The Personal Technology Ecosystem

A collection of devices, software and services that develops into a personal reliance…….

and as a result, changes traditional purchasing behavior……

such that future decisions are influenced by whether the product or service being considered furthers or hinders the ecosystem.

Calendar & Contacts

Health portal

Your hotel choice

Where you call home

The Personal Technology Ecosystem

Photography

Convergence

The Technology

Utility

Information Technology

Security

Audio / Video

Building Automation

Systems

Healthcare Technology

A System of Systems

Convergence

Impact of making decisions in silos• Duplication in a rising cost environment• Benefits of “a system of systems” not achieved• Overlook disruption & innovation• No one drives the overall vision• Is not sustainable• Can’t leverage economies of scale

Creative Tension is never achieved

The Way Forward

• This is not a technical challenge.

• This is a people and process challenge.

We must reimagine our process

The Way Forward

• Align your process with the convergence phenomenon

• Integrate technology planning with design process

• Develop technology budget methodology within the project

The Technology

Utility

Information Technology

Security

Audio / VideoBuilding

Automation Systems

Healthcare Technology

The Way Forward

• Develop a road map

• First $1: Spaces and pathways

• Second $1: Wired and wireless infrastructure

• Have a strategy for supporting your customers own devices (BYOD)

• Flexibility, Flexibility, Flexibility• Use vendors that support convergence to leverage your

infrastructure investment

• Avoid locking into any single vendor’s interpretation of IoT• Plan for multi-platform ecosystems

Key Take-Aways

ACA ImpactsShifting care model paradigm

IoT & the Personal Technology Ecosystem

Convergence

The Technology

Utility

Information Technology

Security

Audio / Video

Building Automation

Systems

Healthcare Technology

Understand the impact of these disruptions on technology in your facility

Execute “a system of systems” intentionally

Questions?

Contact:

Jeff CarpenterPrincipal | National Director of TechnologyKJWWEmail: carpenterja@kjww.comTwitter: @KJWWTech

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