HUMAN RESOURCE POLICIES AND HUMAN RESOURCE POLICIES AND PROCEDURESPROCEDURES

THE TATA Group always believe that employees are its greatest assets and the very reason for the survival of their business.

THE TAJ always acknowledge and reward hard working employees for excellent work.

THE TAJ ensures that the Human Resource Department Co-ordinate with various other departments in order to identify the key

position , selection, recruitment, training and retention of candidates .

TATA code of conductHealth, safety and environment

A Tata company shall strive to provide a safe and healthy working environment 

Tata company shall be committed to prevent the wasteful use of natural resources and minimise any hazardous impact of the development, production, use and disposal of any of its products and services on the ecological environment.

Equal-opportunities employer

A Tata company shall provide equal opportunities to all its employees and all qualified applicants for employment.

Employees of a Tata company shall be treated with dignity and in accordance with the Tata policy of maintaining a work environment free of sexual harassment, whether physical, verbal or psychological.

The Taj follows employee oriented programmes which focus on empowering people to deliver on

their legacy of impeccable service.

1.Special Thanks and Recognition System (STARS)2.Taj People Philosophy (TPP)3.Employee Satisfaction Tracking System

(ESTS)4.Development oriented Leadership5.EARTH

THE STAR SYSTEM

‘Happy employees lead to happy customers.’Operative throughout the year and open to all levels and

hierarchy.It aimed to identify, recognize and reward those employees

who excelled in their work.STARS had five different levels.Though employees did not receive any cash awards, they

gained recognition by the levels they attained through the points they accumulated for their acts of kindness or hospitality.

STARS-Five Different levels

LEVEL -1-was known as “silver grade”-120 points in three month.

LEVEL-2-Gold grde-130 points in three month of attaining the silver grades.

LEVEL-3-Platinum Grade-250 points within six months of attaining the gold grade.

LEVEL-4-chief operating officers club-510 or more points ,but below 760 points.

LEVEL-5-MD’s club-Highest Level in STARS-accumulated 760 or more points.

Points granted to employees on the basis of parameters –like integrity, honesty,

kindness, respect for customers, environmental

awareness,teamwork,coordination, cooperation, excellence in work, new

initiatives,turstworthiness.

THE TAJ PEOPLE PHILOSOPHYDeveloped In 2000.To show its commitment and belief in employees.TPP considered every aspect of employees' organizational

career planning, right from their induction into the company till their superannuation.

Helped the company boost the morale of its employees and improve service standards

In 2002 the group bagged the ’Hermes Award’ for 'Best Innovation in Human Resources' in the global hospitality industry.

Employee Satisfaction Tracking SystemThe company gathers the data for these

measurements through a set of questions and statements on every Employee Opinion Survey.

Gives an employee the opportunity to provide managers with candid feedback about their work environment.

As soon as survey responses are processed, managers schedule meetings with employees to discuss the survey results and develop action plans to address the issues in the survey

Development Oriented Leadership

Development-Oriented Leader

One who values experimentation, seeking new ideas, and generating and implementing change.

G.L Murthy – Car Parking Suggestion

P. Makhania – Speciallydesigned Room

EARTH (Environment Awareness & Renewal at Taj Hotels)

The conscious effort to commit energy conservation and environmental management.

EARTH has received certification from Green Globe, the only worldwide environmental certification program for travel and tourism.