The SurveyManager

Finally, you can manage all your researchprojects in one place!

Introducing:The SurveyManagerA Feedback Management Application

Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com

SurveyManager

Opinionmeter’s SurveyManger lets you

Measure real-time ‘voice of the customer’ satisfaction feedback at the point-

of- experience.

Automate the delivery of customized ‘voice of the customer’ reports

Segment ‘voice of the customer’ data for analysis


SurveyManager

Opinionmeter Serves a Broad Spectrum of Industries


Workforce

Education Transportation

Retail

Healthcare Government Financial Hospitality

SurveyManager

Author Once, Distribute Anywhere!

Opinionmeter’s Customer Satisfaction Market Research ToolsCapture Real-Time Customer Feedback through a wide-range of modalities


• Survey Kiosks• Tablet Surveys• PDA Surveys

• Web Surveys• Mobile Phone Surveys• Paper Surveys

PRO

DU

CTS

SurveyManager

Make In-Store Customer Surveys Easier with free-standing Survey Kiosks


BEN

EFIT

S • Real-time interactive feedback directly from a customer’s point of experience

• Multimedia flexibility and digital signage

• Customized survey reports in a variety of formats

• Low-score satisfaction alerts receive instant attention

SurveyManager

Mobile Tablet Surveys for Companies on the Move


TouchPoint Mobile Tablet Surveys Offer:• Ultimate mobility, battery-powered• Simple-to-use touch screen• Open-ended comments, on-screen keyboard• Multimedia—color video and graphics• Wireless and wired connectivity options• Multiple languages• Branching logic, skip patterns

The Opinionmeter handheld TouchPoint Tablet supports a full range of mobile technologies, providing a survey system with ultimate device flexibility. The handheld Tablet can be used as a standalone system or to supplement the TouchPoint Kiosk model.

SurveyManager

Rapid Customer Satisfaction Surveys With PDA Handheld Devices


Advantages:• Supports PDA, UMPC and tablet devices• Easily modified – download new or• Revised questions downloaded anytime• Multiple choice, select all that apply,• Open-ended question types• Multilingual survey capability

The Opinionmeter handheld TouchPoint supports a full range of mobile technologies, providing a survey system with ultimate device flexibility. The handheld TouchPoint can be used as a stand-alone system or to supplement the TouchPoint kiosk model. It can be passed to inpatients, airline passengers, diners, exhibitors, etc. to obtain their views without the need for them to walk to a kiosk.

SurveyManager

Get Quick Customer Feedback with Online Web Surveys


Easy-to-use SurveyManager Design Wizard lets you:

• Create complex and branched Web or device-enabled surveys

• Create your own survey or use the resource libraries of questions & response types

• Segment surveys for different demographics quickly and easily

SurveyManager

Distribute Surveys Directly to Customers Anywhere,Anytime with Mobile Phone Surveys


With Mobile Phone Surveys, you can:

• Build mobile feedback communities using customers’ own phones• Invite loyal users to participate in feedback studies• Capture feedback with or without a signal• Personalize the survey experience

SurveyManager

Integrated Survey Scanning Transforms Paper Surveysinto Web-based Reports


With Opinionmeter’s Paper Surveys:

• Create surveys in SurveyManager and print survey forms on plain paper

• Scan completed survey forms using integrated Remark Software

• Analyze results & customize reports in SurveyManager

SurveyManager

SurveyManager Provides Everything You Need To Manage OnsiteAnd Online Customer Satisfaction Feedback Programs


SurveyManager’s intuitive interface handles all management tasks

Monitor & manage all aspects of your customer satisfaction survey campaigns

Simple and easy to use

Automatically compiles the real-time data and transforms it to actionable reports

Web-based: No software needed to install SurveyManager

SurveyManager

SurveyManager Report Features


Standard Summary ReportsWhere standard satisfaction responses are requested, across a number of questions, charts similar to this can be produced.

Customer satisfaction scoresTop box or top two box scores can be calculated based on question comparison or over time.

Automated Reporting templatesFor more information about Automated Reporting templates, please click the link below.

SurveyManager



Customize graphs & charts within reportsThe Cross tabulation option also provides a series of filters. Data can be filtered by date, time or any particular answer. These filters can be used in combination.

Assessing Change Over Time – trend analysisHistorical data can be used to monitor the effectiveness of change programmes. The survey data will not only identify problem areas but also investigate whether operational changes have the desired impact.Unlimited cross tabulation filteringCross tabulations can assist in assessing different buying patterns of customers.

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Comparing Locations – relative location performanceCompare location performance to determine how each location is performing relative to the others.

Assessing Variations During a DayA simple bar chart may show that the average levels of service are satisfactory.

Filtering: Segmenting customersFiltering data allows the responses of different sectors of customer to be assessed. Ultimately this is powerful information, which highlights specific needs and concerns of sectors and sub sectors of customers.

SurveyManager


Trend Analysis

Variations During a Day Relative Local Performance

Filtering: Segmenting Customers

Unlimited Cross Tabulation Filtering

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Interesting Facts about Opinionmeter


• Founded in 1970 by Bob Strickland• Awarded patent for first automated survey kiosk• First software was called Opinion Analyzer• Migrated to PC, Web, standard hardware platforms when introduced• Opinion Analyzer renamed SurveyManager in late 1990s• Focus moved to software development for maximum device independence in 2005• Opinionmeter continues evolving using state-of-the-art technology

Documents

The SurveyManager