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everis Magic
people will forgetwhat you said,
people will forgetwhat you did,
but people willnever forget how
you made them feel.
M A Y A A N G E L O U
THE STARTING POINT
Disruption
People Strategic Plan definition to jump to the next level
APPROACH
Transformation
Design and implement changes
Understanding
Analyse and understand the context to provide the best
solution
Almost 100 professionals
People Team Head of Practices
One Voice
Also People data and UK market have been analysed in order to have a holistic vision
Diagnosis
DiagnosisC O - C R E AT E t o I N N O V AT E
FOCUSGROUPS
INDIVIDUALINTERVIEWS
SURVEY
Good(+20-+39)
Bad (-10 - 100)
Excellent (+40 - +100)
Standard (-9-+19)
eNPS(employee Net
Promoter Score)
FALLING IN LOVE FEELING WELCOMED ENJOYING THE WALK GROWING SEEING YOU SOON
April 2018
HELP ME TO ROCK IT
MAKE ME FEEL SPECIAL EMPLOYEE EXPERIENCE
1. PROTAGONIST
2. LEADERSHIP
STRATEGIC LINES
OUR PEOPLE APPROACH
A CHANGE OF MINDSET…
We have defined a special, positive experience around the magic of the everis people centric model, a true everis experience that our
employees want to shout about.
FALLINGIN LOVE
FEELING WELCOMED
ENJOYINGTHE WALK
GROWING
SEEINGYOU SOON!
OUR TAILORED EMPLOYEE JOURNEY MAP
FALLING IN LOVE
Falling in loveE M P L O Y E R B R A N D I N G S T R AT E G Y
1. MORE EMPLOYER BRAND POSITIONING 2. MORE SOCIAL 3. MORE PROACTIVE
We have analysed our employer brand positioning
+
We have launched a New LinkedIn page
+
Brand campaigns
We have posted new people content
+
Ambassadors workshop for executive team
+
everis Meet ups
We have analysed our target in order to adapt our message
+
We have analysed the market
+
We have defined more attractive job offers
Falling in loveF R O M A R E C R U I T I N G P R O C E S S T O A D I F F E R E N T I A L E X P E R I E N C E
1REDEFINING THE INTERVIEW TO IMPROVE A
CANDIDATE’S FIRST POINT OF CONTACT WITH THE COMPANY VALUES
2CREATING A UNIQUE OFFER LETTER TO
SHOWCASE OUR PEOPLE CENTRIC MODEL AND EXPERTISE
We have worked on more impactful interviews
Rock the interview programme• A welcome ticket to everis• A QR code to visit everis Magic site
We have defined our Storytelling
everis Magic formula=
((v + g + k) * T)
PA
We have designed a different offer letter moment by sending:
FEELING WELCOMED
Buddy figure
Feeling welcomedN E W O N - B O A R D I N G P R O C E S S
YOUR FIRST 100 DAYS
VIRTUAL REALITY EXPERIENCE
handbook everis basics
• Careers & people development
• everis values• CEO: UK Strategy• Inspiring talk• Networking lunch
Play The MapA toast at the Friday ‘s beers
Follow up interview
LEADERSVision
+Conversations
45 DAYS 60 DAYS1 DAY 30 DAYS 100 DAYS75 DAYS10 DAYS
Mentor Briefing
Professional dreams
conversation STAFF
Scape Box+
Self-awareness
The Map Let’s TalkLet’s
celebrateLet’s trainMasterClass
Welcome Finding your feet
ENJOYING THE WALK
Enjoying the walkC O M M U N I C AT I N G T H E M A G I C
1INTERNAL COMMUNICATION STRATEGIC
PLAN
2EVERIS IS DIVERSITY
• OFFICE MEETINGS• BREAKFAST WITH THE CEO• NEWSLETTER • UNIQUENESS
• CULTURE• GENDER• GENERATIONS
• Inspiring|TALKS
Enjoying the walk# E N J O Y # L I V E # C E L E B R AT E
#ENJOY #LIVE #CELEBRATE
• Celebrate everis anniversaries
• Celebrate promotions
• Celebrate diversity
• Celebrate special days: Halloween, Christmas, love…
• SMARTWORKING• Work from home
• Training & Tools
• New flexible working hours schedule
• Office Facilities
• #enjoy World
• #enjoy Future
• #enjoy Wellbeing
• #enjoy Leisure
GROWING
GrowingA C H A R A C T E R W I T H G R O W T H B U I L D S A R E S I L I E N T AT T I T U D E
Formal feedback
Feedback cycle campaign
Continuous feedback
21 days feedback challenge
Okahesi app for continuous feedback
SEEDS campaign
Recognition and positive feedback
1MENTORING
2FEEDBACK
4PAY REVIEW & PROMOTIONS
We have launched Mentoring programme and Mentors evaluation in order to support Mentors development
We ACCOMPANY line managers to ensure
growth mind-set, fairness and consistency within the process
We have designed a guideto support Executive Team in this key moment
We recognise promotions to Leader and Senior Manager by providing an emotional experience, positive feedback and recognition!
3OPEN STAFFING
We have launched everjob our internal job searching tool.
GrowingN O W & W O W T R A I N I N G
1WOW TRAINING
3BLENDED TRAINING PROGRAMMES
2NOW TRAINING
Face 2 face training Plan:
5 paths:
• Communication• Innovation• Wellbeing• Management 3.0• Future competences
to accelerate our development:
• Empowering myself: Staff• Inspiring Leaders: Middle Management• Leadership and Vision: Executive team
Online training:
Internal Platform: U-learn
External: LinkedIn Learning
SEEING YOU SOON!
Seeing you soon!M A G I C N E V E R E N D S
1
REASONS OF LEAVING
INTERVIEW
SURVEY
2
RETURN TICKET WITH BEST WISHES
3
ALUMNI EVENTS
This has beenour employees experienceso far
Good(+20-+39)
Bad (-10 - 100)
Excellent (+40 - +100)
Standard (-9-+19)
eNPS(employee Net
Promoter Score)
FALLING IN LOVE FEELING WELCOMED ENJOYING THE WALK GROWING SEEING YOU SOON
March 2019
We have decreased the non desire attrition rate in 6 points
SOCIAL ENGAGEMENT HAS INCREASED ON 16,3%
SATISFACTION INDEX FROM
76,2%
ON BOARDING SATISFACTION INDEX
97,2%
94% NEW JOINERS WOULD RECOMEND EVERIS AS A GREAT PLEACE TO WORK
Our everis Magic People Plan has been recognised in the UK market for its innovation in Human Resources and contribution to business performance.
WE BELIEVE IN MAGIC,
WE BELIEVE IN YOU
#everisMagic