THE STAIRCASE KINGS...2017/02/06 · knight, Ian Holt, Gavin Elon, Chris Brookes , Andy Bareham, who supported arrangements for the event. Communication is King Andy Bird Project

6S. THE CLANCY GROUP STAFF MAGAZINE

ISSUE 20 : NOVEMBER 2016

Celebrating Customer Service WeekFrom 3rd – 7th October 2016 colleagues across the business celebrated National

Customer Service week in their offices or on site with a range of activities.

National Customer Service Week is a week long opportunity to raise awareness of

customer service and the vital role it plays in successful business practice and

the growth of the UK economy.

We’ve provided a snapshot of the week in the middle of the magazine; from

activities, to money raised through fun events. Thank you to everyone who took

part and helped to raise awareness of the importance of customer service.

Please add the 2017 dates of 2nd – 6th October to your diary.

Milly Fullalove with Lin from Choices,

donating their harvest festival items

THE STAIRCASE KINGS

Ben Rainford laying tarmac with the team in

St Albans

Check out our rail teaminterview on pages 6 & 7

2

Monday 17 October marked a very special occasion at the Harefield office. Our

fantastic new staff restaurant opened its doors for business. Family

members, friends and colleagues joined together in the conservatory to watch

as restaurant naming competition winner, Steve Potter, Supervisor, Total

Mobile cut the ribbon.

Steve said: “It was an honour and a privilege for my suggestion to be picked

by Kevin, Dermot and the Clancy family. And a fitting tribute to the Man who,

if it wasn’t for him, none of us would be here today!”

Log in to the hub to see some of the pictures and watch our opening

ceremony video.

MJ’s is open for business

Members of the Clancy family in front of an old family photo

Left to right: Steve Potter and

Michael Clancy

Inside MJ’s – our new salad bar and hot food counter

Members of the Clancy family, friends and colleagues at the

opening ceremony

3

The Clancy Group Staff Magazine l 6S 20

In September we supported Southern Waters seventh annual

HS&W conference, which took place at East Sussex National Golf

Resort, Uckfield.

Seamus Keogh opened the event with a presentation on best

practice and the HSE journey of a family business from the early

days of MJ Clancy & Sons, through to present day and of course

onwards to 2020.

Inside the conference the theme for our stand was ‘Communication

is King’, highlighting how communication can impact both positively

and negatively on Health, Safety and Wellbeing.

Outside, Steve Davies was demonstrating Clancy Plants latest

development, the new plant safety zone system. The system links

a helmet mounted transmitter to a receiver built in to an

excavator. This alerts the operator to someone entering the

exclusion zone allowing the plant to be stopped preventing

potential injury.

Special thanks to George Foulger, Simon Bell, Sam Greensitt, Juan

Riberio, Michael Zawadzki , Sam Hendrie, Steve Davies, James

knight, Ian Holt, Gavin Elon, Chris Brookes , Andy Bareham, who

supported arrangements for the event.

Communication is King

Andy Bird Project Manager holding a piece

of 85 year old pipe.

Out with the old(water pipes)We recently started work on

Southern Water's £8million

project to replace water mains

in parts of Chatham, Gillingham

and Rochester.

The work will include replacing

28km of 85-year-old water mains

and we will also replace service

pipes. The project started in

August and will take 18 months to

complete. The mains and services

are being replaced due to water

quality issues and this is the

second phase of Southern Water’s

improvement plan for the area.

Senior Contract Manager Denver

Knight stated “The deadlines for

this scheme are tight and in

order for us to ensure a smooth

delivery we need to be very

efficient, at the forefront of our

planning approach is the

customer”. Andy Bird, Project

Manager added “Although we

cannot avoid disruption we will be

doing our upmost to ensure

customers have a positive

experience while we are in the

area during delivery”.

Charity golf dayBrendan Mitson, Aaron Ransom and Jason Platt played in a charity

golf day recently to raise funds for Dragonfly Bereavement Fund,

a local charity in East Sussex, where we have our biggest contract

with Southeast Water. Clancy Docwra sponsored the number 9

hole at the event, which raised over £5000 for the charity.

Left to righ:: Jason Platt (District Manager), Aaron Ransom (Team Leader), Brendan Mitson

(Area Manager)

4

� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �

� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �

Our Great Place to Work focus groups started in

November. These meetings are a chance for us, the

HR team, to dive deeper into the feedback you

provided in response to our employee survey in April.

So far we’ve had 15 focus groups, with over 180

colleagues. Thank you to everyone who has

participated in one of our focus groups, your

feedback is extremely important to us.

In the New Year we’ll provide an update on how we’re

using your feedback to make The Clancy Group an

even better place to work.

Multi Utility to the rescue

A Great Place to Work

I recently interviewed Danny Holt and Joe Fisher, to find out

about their heroic efforts when they rescued a young boy

from a burning property.

The pair are working on the latest Multi Utility job in Shinfield,

Reading and started their day just like any other, until Danny

noticed a young boy, frantically cycling past them.

Danny said “I didn’t think much of it at first, but then weheard a lot of commotion and swearing coming from thehouse opposite and noticed smoke coming from thebathroom window. I called 999, while Joe and I ran over tothe property. Upstairs we found the same young ladgrabbing water from the bathroom and running to thebedroom to put out the fire.

As I led the boy down the stairs, he panicked as he’d left hisLizzard in the house, I quickly ran back to get the lizard! ThenI took the boy downstairs and tried to keep him calm untilthe paramedics arrived”.

The young boy was taken to hospital, and released later

that evening. Danny and Joe picked up some Krispy Kreme

donuts and paid him a visit the following morning. The boy

was shaken but made a full recovery.

Leadership team meetingOur final Leadership event of 2016 took place at the

beginning of December. The team spent a great day together

reviewing our performance against our KPI’s, discussing

challenges for the coming year and participating in a few

team building exercises. Look out for the video highlights on

The Hub soon.

Danny Holt and Joe Fisher. Our Multi Utility heroes!

5


A thrilling Halloween/firework displaySaturday 29 October was our Clancy

Group Halloween/fireworks display held

in the grounds of Clare House. The event

was attended by over 430 colleagues,

family members and friends. It was a

great evening, the weather was kind and

the Bonfire was lit by Sandy Hooson-

Jones the Harefield Rainbows

leader/Brownies Brown Owl. We had a

fantastic fireworks display, spooky face

painting by Hannah Lewin from Clancy

Plant and a children’s Halloween fancy

dress competition judged by the Clancy

family Kevin, Dermot, Mary and Doreen.

Some of our fancy dress winners were

Emily Randall, Harvey Frost, Ava Blake,

Macy Snook and Grace Cox, however all

the children who dressed up in fancy

dress were winners with proud parents

and families admiring their costumes

and make up. We had some fantastic

adult outfits too (see picture on the

right) with some of our staff showing a

completely different side to their

normal calm and rational behaviours!

The event raised around £2,000 from

ticket sales and the raffle proceeds

and the money will be donated to

MacMillan Cancer Support and the

Harefield Rainbows, Brownies, Cubs &

Scouts. We would like to thank all our

volunteer helpers who made the event

such a success and especially Tracy

Blake for all her hard work with

organising and dealing with the

administration of the event including

ticket sales. We would also like to thank

our Suppliers who kindly donated the

fantastic raffle prizes including Reflex,

MGF, Andrew Sykes, HE Services, PSS,

Groundforce, Obart pumps, D J Haulage,

Lombard Asset Finance and OCS.

Thank you all for a great night.

Charlie Dacre and her mum had

their faces painted by Hannah Lewin

Client: Scottish Power

Value: £315,000.00 Region: Scotland

Sector: Energy Location: Langholm, Dumfries & Galloway

Start date: September 2016

Overview: Cable installation between Craig II Windfarm Substation and Langholm Primary

Substation. 11kv HV cable and ducts approx. 3.4km to be installed in carriageway, footpath and verge.

New Contract Win…. A new contract has been won and signed by Clancy Docwra.

Think Safe updateOver 1000 employees have now

attended the Think Safe Training.

The programme is going from

strength to strength as it moves into

Priority 3, which starts early January

2017! Please make a note of these

early January dates.

Joining instructions will be sent out

prior to the course for all candidates

that fall into priority 3.

For more updates on the programme,

please visit the Clancy Hub.

Training Location Training Date Training Date Session(s)

Horsham 04/01/2017 04/01/2017 AM/PM

Bordon 05/01/2017 05/01/2017 AM/PM

Brixton 05/01/2017 05/01/2017 AM/PM

Hazards Green 10/01/2017 10/01/2017 AM

Hayes 11/01/2017 11/01/2017 AM/PM

Kidlington 12/01/2017 12/01/2017 AM/PM

Otterbourne 17/01/2017 17/01/2017 AM/PM

Tonbridge 18/01/2017 18/01/2017 AM/PM

Harefield 19/01/2017 19/01/2017 AM/PM

Harefield 23/01/2017 23/01/2017 AM/PM

Harefield 24/01/2017 24/01/2017 AM/PM

Kidlington 25/01/2017 25/01/2017 AM/PM

Livingston 25/01/2017 25/01/2017 AM/PM

Livingston 26/01/2017 26/01/2017 AM/PM

Chatham 30/01/2017 30/01/2017 AM/PM

Hockers Lane 31/01/2017 31/01/2017 AM/PM

6

An interview with our Rail TeamWHAT THEY’RE WORKING ON:

They are currently working on the LUL TPS3b Premises Maintenance

Contract. At the moment they are working at Harrow-on-the Hill

Station installing GRP stair treads to 6 staircases – 162 steps in total.

This has been raised as a job by LUL due to recent incidents of slips

and trips on the stairs.

The work involves removing the existing metal nosings and floor tiles,

making the surface good and then installing the GRP treads.

Tell me what your role involves?

ROGER: I am responsible forprotection on the track and safesystem of work. One of my dutiesinvolves taking protection of thetrack – I have to ensure that thereare no more trains running and theelectrical current is shut off (sothat it’s not running through therails) to ensure it’s safe for theguys to work on.

TOM: Skilled Operative - I carry outa number of different tasks suchas painting, groundworks, fixing ofGRP treads.

MARCIN: Skilled Operative - I carryout similar tasks to Tom.

REG: Site Person In Charge –Maintaining a safe workingenvironment and safe system ofwork. As the Site Person in Charge,I am responsible for setting up asafe working system – whichmeans ensuring tools, plant andmaterials are fit for the job;making sure everyone is aware oftheir duties for the shift;managing health & safety;managing progress etc etc.

ROGER: George Best – Greatest footballer ever!

TOM: Elvis Presley – ‘the man’s a legend’.

MARCIN: Gazza!- because I also love plane parties.

REG: Kermit the Frog - I once had a crush on Miss Piggy!

What’s the most challenging part ofyour role?

ROGER: Safety critical roles.

TOM: Every day is different whichpresents new challenges, but I enjoythe challenge..

MARCIN: Setting myself a highstandard of work and meeting thatduring a small time frame duringEngineering Hours.

REG: Working and completing work in asmall window during engineering hourscan sometimes have its challenges.

What do you most enjoy about yourrole?

ROGER: Different challenges everyweek.

TOM: The different scope of work.

MARCIN: Producing a high standard ofwork. Starting a job and finishing a jobgives me great satisfaction.

REG: I enjoy being on site on thetools. The most enjoyable thing is thediversity of our work, the type ofwork and trades I carry out are never the same. This makes my jobmore interesting.

“

“

Different challenges every week

Team Facts‘The Staircase Kings’ – we have pre

similar repairs to Leytonstone, Ray

Parsons Green, Preston Road, East

Acton, Debden, Shepherds Bush Ma

Gloucester Road Stations and also

Stonebridge Park Depots.

Here’s a few of the other jobs in pro

this Framework Contract:

1) Creation of a new messroom, show

Station for the LUL P-Way gangs.

2) Anti-slip repairs to 1000 linear me

3) Roof condition surveys to over 35

Stations and Lineside Building.

What we’ll be working on over the ne

1) Refurbishment of the dilapidated

2) Replacement of metal stair nosing

3) Replacement of rooflights at Stam

JUST FOR FUN...If you could be a famous person for one day, who

would you be and why?

7


eviously carried out

yners Lane,

tcote, North

arket and

o Neasden &

ogress as part of

wer and toilet facility at Edgware Road

.

etres of walkways at Neasden Depot

0 roofs across 74 London Underground

ext few months:

overbridge at Hammersmith Station

gs to 8 staircases at Seven Sisters Station

mford Brook Station

From left to right

Marcin Rataj,

Roger McGonagle,

Kevin ‘Reg’ Witt and

Tom Murphy.

Marcin has worked for

Clancy for 10 years,

Roger for 16 years,

Kevin 9 years and

Tom for 13 years.

WHO THEYARE

Garry Jones, Regional Transport Manager has been

developing and implementing a new van weight

calculator that has recently been circulated within the

Traffic Management division across Scottish and

Eastern areas. Ensuring the vans have the correct

weight on-board will assist the group with Work safe =

Home safe as an overweight vehicle is not only

dangerous but illegal. The brakes and tyres don’t

perform adequately on an overweight vehicle affecting

the grip and overall balance especially as we head

towards winter and the roads become wetter. In

addition, the weight calculator will reduce the scope for

on the spot fines for drivers, improve overall fuel

consumption and reduce unnecessary wear and tear.

Garry is now working on a similar calculator for the rest

of the gangs which is proving a little more challenging due

to the volume of equipment they carry on board their

vans. Its pleasing to see that all of the drivers and

managers involved in this piece of work so far have been

extremely willing, positive and happy to improve the safety

of the vehicles they are responsible for.

There are many benefits but the main message is

Work safe= Home safe 100% of the time with no

exceptions.

Weighing up vehicle safety

Garry Jones weighing Dave Gold’s vehicle

Ian Housley on the new Multi Utility project

in Shinfiled with Mick and StewartKevin in Leeds with Gareth Bell and Tony Jones

Left to right: Mick Marshall, Gareth Bartlett, Ronan Clancy, Aiden

Foley and Gary McCarran

Nathan Watson, Team leader Tonbridge

south east water contract & Seamus Keogh

Say Cheese!As we mentioned in the last issue,

we’ve tasked our senior exec team with a

selfie challenge and we need your help!

We want to see as many of your faces as possible in

these pictures. So whenever you see one of the exec

team members on site, remind them to get snapping.

Here are the first selfies - keep them coming!

Great feedback during customer service week on our Anglian Water contractThe project at Doddington Road, Wellingborough

involved a customer supply pipe repair which was

undertaken by Tony Ireland and Darren Jones.

A letter drop had occurred prior to commencement

of works and the team from Clancy Docwra, led by

Tony Ireland, arrived on site and contacted the local

residents in the vicinity of the works informing of

them their progress.

8

� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �

Tony Ireland and Darren Jones Darren Jones speaking to Larry Houston

9


Creamawards We’re delighted

to announce that

our Think Safe

posters won

Gold and Bronze

at the recent

cream awards.

Vital schemeahead ofscheduleIn Aldershot and Farnham a

vital scheme to protect the

future water supply for

residents has been

completed a month ahead

of schedule.

In July 2015, South East

Water began work on an

essential scheme to lay a

new 7.5 kilometre pipeline

from its depot in Boxalls

Lane, Aldershot to its

reservoir on the Hogs Back.

After months of work, the

new pipe was put into service

a month ahead of the

expected November delivery

date, which is a huge success

for the team

The scheme formed part of

the company’s £424 million

investment programme

taking place between 2015

and 2020.

Your wellbeing is important

to us. To ensure we all go

home safe every single day,

we’re launching a

confidential hotline

dedicated to supporting

and assisting you. The

Construction Worker

Helpline offers free

support and guidance

in times of need.

If you would like free,

confidential advice contact the

construction workers helpline today

Supporting youand yourwellbeing

A quick update on recent role changesRonan Clancy has been appointed Associate Director,

Business Development. Mike Sillence has now taken on

business assurance and will continue to manage bid

management and estimating, leaving Ian Housley to

focus on Health, Safety, Environment and Wellbeing.

In our last edition we updated you on Seamus Keogh’s and Matt Cannon’s new roles. We’re delighted to

announce some further updates to colleagues within our Harefield office.

An announcement from our JointChairmen, Kevin and Dermot Clancy!As the results of our employee engagement survey show, familyis a strong word within The Clancy Group. Started in 1958 by our

father and founder, Michael Clancy, our family business has grown

and changed over the years. One of our priorities is to ensure

that the business continues to develop as a successful family

business for many years to come. We’re delighted to have four

members of the third generation actively involved in the business

and now feels like the right time to make some organisational

changes to continue building on our success.

We’re pleased to announce that Seamus Keogh will take on the

role of CEO of Clancy Docwra Ltd, our main operating business

and our nephew Matt Cannon will step into the role of COO.

Please join us in wishing both Seamus and Matt the best of luck

in their new positions.

Seamus Keogh, CEO

Clancy Docwra Ltd

Matt Cannon, COO

Clancy Docwra Ltd

Ronan Clancy Mike Sillence Ian Housley

10

On Friday 16th September we held our long service dinner at

the Crown Plaza Hotel, Beaconsfield.

The night was all about recognising those who have worked

for the company for many years and celebrating those

colleagues who had completed 25 years of service with the

company. Over 110 people attended the dinner including

some past employees, Directors and Associate Directors

and Clancy family members.

The Clancy family are delighted that within the business we

currently have over 525 people who have completed 10

years or more with the company and demonstrates the

family nature of the business.

Kevin and Dermot Clancy presented those colleagues who

have passed the mark of 25 years service (since the last

awards dinner) with a personalised watch to mark the

special occasion. The music and the celebrations continued

long into the night and it was great to see people from all

corners of the country sharing their stories of their time

with Clancy’s.

Colleagues who were recognised on the night for 25 years’

service were: - Seamus Keogh, Sam Al-Moula, Michael

(Butch) Bentley, Tracey Blake, Andrew Fleming, Gary

Goodrich, Paul Little, John Woodcock, William Walshe and

Elaine McCoy.

Unfortunately, due to personal circumstances, there were

some colleagues who were unable to attend the dinner but

will be receiving their watches shortly……… John Fleming,

Johnathon Sadd and Jeffrey Smith.

In addition to those who have completed 25 years of service

with the company we had others who were recognised on

the night for their long service

including Anthony Bronwin, Richard

Venison, Trevor Young and William

Proffitt.

On behalf of the Clancy family

Congratulations, well done and thank

you to all our long servers, you have

helped build the company to become

the successful business that we are

today.

James and Fred were unable to attend

the dinner celebrations but wanted to

pass on their messages of thanks.

James Cole, Commercial &

Performance Manager said “The last25 years have been a blur, where havethey gone? I’d like to thank past andpresent colleagues and the ClancyFamily for the opportunity’s andsupport in helping me in where I amtoday.”

Fred Cooper said “Thanks to everyoneat Clancy, particularly Kevin Clancy forputting up with me!”

The Clancy Group long service dinnerLeft to right:

Steve and

Linda Mosey,

Trevor and

Liane Young.

Left to right:

Paul Dyer,

Michael

Bentley and

John Kelly.

Left to right:

Elaine McCoy,

Mike Revell,

Rachel Timms

and Zoe

Gaywood

Kevin Clancy (centre) presenting James Cole (left) and Fred Cooper (right)

with their 25 year service watches

A long service championWe have some fantastic colleagues working withinour Clancy family and as we approach the festiveseason, a particular person springs to mind. SeniorProject Manager, Tony O’Toole based in BartsSquare, Farringdon, has worked for Clancy Docwrafor over 43 years. Tony came over from Ballinrobe,Co.Mayo in November 1970, a week after his 18thBirthday. He worked in a factory and for a roadsurfacing company before joining Clancy Docwra.Since then he has worked in each and every divisionof the company and has become somewhat of amentor to many people on site. Over the years hehas seen many changes from the introduction oftechnology to general plant and equipment nowused on site. Next year Tony will be retiring fromClancy and is planning to continue with his passionfor Archery, ten pin bowling and travelling aroundthe world. But for now, Tony is concentrating on avery important task.

Lighting up ChristmasEach year, just before the beginning of DecemberTony spends about 8 weekends draping lights onevery roof, wall and tree that he can find in oraround his home. (If you stand still for longenough, you too could end up covered in LEDs andbe part of the display!) This year Tony is set toput up around 27 thousand lights. While Tony isbusy outside, his wife Linda decorates the insideof their home with a different colour theme each

year. Last year was white,this year is purple and pinkand Linda’s learning how tomake huge paper flowers inthose colours.

On 3 December they invite allof their family, friends andneighbours over to enjoy aglass of mulled wine and mince pies to celebratethe official switching on of the lights. Their home isthen opened up to visitors, who come from all overthe world to see the impressive festive light display,which gets switched on each evening throughoutDecember, until 6 January 2017.

This amazing effort is all to raise vital funds for acharity close to Tony’s heart, the Cystic Fibrosis Trust.Tony’s niece, Siobhan, has been suffering from thedisease since birth, now 30years old, she is proof thatthe money raised saves lives through research andlifesaving treatments. Over the last 14 years Tony hasraised an impressive £40,000 for the trust. Tony’scolleague, Trisha Molloy said: “Tony is a true gent, hegives up his own time to help others on a daily basisand he is going to be a massive loss to the companywhen he retires next year. As a team here in Barts wehave grown increasingly close to Tony over the past12 months, hence why we are trying our best to pushthrough the goal set by him on the Just giving page”

Tony O’Toole

If you would like to donate, please log on to Tony’s just giving page

https://www. justgiving.com/fundraising/otoole-christmas-lights-2016 or you can donate in cash

when Tony is around the Harefield or Hayes office or via text to OTOO48

11


The gang The Clancy family held its first family assembly over the second weekend

in October. 36 members of the 2nd, 3rd and 4th generations met to

discuss the business and engage all non-working family members in it.

12

A SNAP SHOT OF NATIONAL

CUSTOMER SERVICE WEEK

3 – 7 OCTOBER 2016

THANK YOU!

Livingston: £442.01Swillington, Leeds: £118.30Harefield: £50.00Clancy Plant: £162.23

TOTAL MONEY RAISED FOR CHARITIES FROM VARIOUS FUNDRAISING EVENTS WE HELD

ACROSS THE BUSINESS

Save the dCustomer Servtakes place fro

ActivBacon roll brea

discuss customer servic

Site visits - meet

Self-awareness anthink about how approacha

Job shadLearn how other areas o

Thank yorecognition for

Giving charity

OffLiv

S

OF NATIONAL A SNAP SHOT

OF NATIONAL A SNAP SHOT

S

Liv

Off

S

Liv

Off

CUSTOMER SERVICE

3 – 7 OCTOBER 2016

WEEKCUSTOMER SERVICE

OF NATIONAL

3 – 7 OCTOBER 2016

WEEKCUSTOMER SERVICE

OF NATIONAL

CUSTOMER SERVICE

S

S

3 – 7 OCTOBER 2016

3 – 7 OCTOBER 2016

takes place froCustomer ServSave the d

takes place froCustomer ServSave the d

TOTAL MONEY RAISED FOR CHARITIES FROM


THANK YOU!


THANK YOU!


Bacon roll brea

Activ

Bacon roll brea

Activ

VARIOUS FUNDRAISING EVENTS WE HELD TOTAL MONEY RAISED FOR CHARITIES FROM

Livingston:

ACROSS THE BUSINESS VARIOUS FUNDRAISING EVENTS WE HELD


Livingston:

ACROSS THE BUSINESS VARIOUS FUNDRAISING EVENTS WE HELD


£442.01

think about how approacha

VARIOUS FUNDRAISING EVENTS WE HELD TOTAL MONEY RAISED FOR CHARITIES FROM

£442.01

think about how approachaSelf-awareness an

Site visits - meet

discuss customer servicBacon roll brea

think about how approachaSelf-awareness an

Site visits - meet

discuss customer servicBacon roll brea

discuss customer servic

Clancy Plant: Harefield: Swillington, Leeds:

Clancy Plant: Harefield: Swillington, Leeds:

£162.23£50.00£118.30Swillington, Leeds:

£162.23£50.00£118.30

recognition forThank yo

Learn how other areas oJob shad

recognition forThank yo

Learn how other areas oJob shad

Learn how other areas o

Clancy Plant:

Clancy Plant:

£162.23

£162.23

charityGiving

charityGiving

13

LEEDS – TEAM DRESS DOWN FRIDAY (L-R) VIOLA TOKARSKA, ANGELA HEANEY, NATALIE BURGE, SHANNICE PRICE, JENNY LOK, DAWN FOSTER, SADY MELNYCZUK, JUNE LISTER, CHARLOTTE NUGENT , LIANA GREGSON, NICOLA WHARTON, SUZIE KASZEFLKO

219COMPLIMENTSTO DATE

date: ice Week 2017 m 2 – 6 October 2017

MILLY FULLALOVE PRESENTING JOHN PHILIPS WITH A RECOGNITION AWARD

FOR AN EXCELLENT APPROACH TO SAFETY

AROUND AND ABOUT

vitieskfast meeting -

ce and why it's important

t with customers

d approachability - able you look to customers

dowing - of the business operate.

ou cards - r a job well done

back - y events

Example of great customer service witnessed during the week.

At Church Road, Catsfield, Sussex a metering gang (P.Hobs and C.Camble) had to close the footpath to install a meter. An elderly lady with a wheeled Zimmer frame came along the footpath and stopped. I witnessed both members of the team stop what they

were doing and proceed to escort the lady across the road - she replied with a smile and a thank you.

S&M gang (J.Whitling and B.Annis) digging in the road adjacent to multiple customer drives. Upon arriving, the gang were helping

drivers manoeuvre out of their drives by providing verbal instructions. Both customers replied with a thanks for the help.

I visited a gang on the SEW R&M contract in Bracknell who were installing new meters and stopcocks. I discussed CS week with them and knocked on a customer’s door - I didn’t get his name but he was very happy with the gang, who had informed him of the work being completed and commented he was impressed

with their professionalism. ‘A complement indeed’.

fices that took partvingston

Sunderland

Swillington, Leeds

Huntingdon, Cambridge

Harefield

Dartford

Snodland, Kent

Maidstone, Kent

From April-November we’ve received 949

compliment feedback cards from Anglian Water

contract customers

Sunderland

vingston

fices that took part

Sunderland

vingston

fices that took part

CCO

cards from Anglian Water compliment feedback

we’ve received 949 From April-November

OMPLIMEMENTSMENTE

PLIMETO DATE

21999219PLIM

Sunderland

H

Maidstone, Kent

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Example of great customer service

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m 2 – 6 October 2017ice Week 2017 date:

m 2 – 6 October 2017ice Week 2017 date:

contract customers

were doing and proceed to escort the lady across the road - stopped. I witnessed both members of the team stop what they lady with a wheeled Zimmer frame came along the footpath and

C.Camble) had to close the footpath to install a meter. An elderly At Church Road, Catsfield, Sussex a metering gang (P.Hobs and

contract customers

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during the week.witnessed Example of great customer service

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Improving construction in 24hrs This year’s Construction News Summit saw the first ever 24-hour Tech Sprint hackathonfrom 11 – 12 October. This involved four teams, each required to come up with a technologybased solution that could help improve the efficiency of construction.

HackathonA Hackathon is a design

sprint-like event in which

computer programmers

and others involved in

software development,

collaborate intensively on

software projects.

Team members� Manual Dove, Rydon

� Francesca Falzon, Rise

� Fabrizio Magistrelli,

The Clancy Group

� Edward Olivier, Bam Nuttall

� Michael Percival, Van Elle

� Dan Rossiter, BRE

� Louise Shaw, Arcadis

� Lee Walters, Galliford Try

Fabrizio Magistrelli, ERP Analyst based in Harefield attended the event

at Bankside Hilton London. He joined Team Diversity to tackle the

challenge of trying to find realistic idea that would be truly innovative in

our industry.

Fabrizio said “We began our brainstorming at 4pm, discussing thecommon issues that each of us face in the workplace. Thereoccurring themes were lack of knowledge, inefficient processes andtoo much paperwork!”

A brisk walk around the streets of London at 2am gave the team an

inspiration boost (and helped to wake them up). After some further

brainstorming the team came up with ‘Smart Site’. A site that would

change the way the industry works by creating a software platform,

which would hold all the data about a work site that anyone could ever

need, in one easy-to-find place. The team re-fuelled with much needed

bacon rolls and a few large cups of coffee before putting together

their presentation.

Dan from CRB opened their pitch Dragon den style, saying; “We’relooking for £20m for five per cent of our business.” The judges liked the

idea, and said they felt there was a ‘clear need’ for more solutions like

this. Victory went to Team 4, for their idea to sell concrete using the

‘Uber’ model.

Fabrizio said “It was one of the best experiences I’ve had. Thank youClancy group for allowing me to participate in this fantastic event,hopefully we can attend similar events in the future.”

“ “We’relooking for£20m for

five per centof our

business.

14

15


IT update

We’re always trying new things to improve ourperformance; here are a few innovation projectswe have in the pipeline:

� OneDesk Planning: Clancy Docwra is spearheading the

implementation of this new approach to planning in the

Infrastructure Alliance.

� CCIS Maps system: our Clancy Mobile devices allow us to

monitor jobs real-time.

� Vac Excavations for Water Leaks: minimal excavation

method currently being tested with our alliance partners

at Anglian Water.

� Tableau + IFS Integration for data visualisation and

analytics: we’re trying different ways to make sense and

visualise data.

� Project 1984: we are trying to decode patterns in the

movements of water operatives to extract information

about their performance and safety.

� Roadmender Version 2.0: an improved Roadmender that

incorporates the mixing drum into a low flatbed truck.

� Hydrogen Fuel Additives: it has been tested for the past

couple of months aiming at reducing carbon emissions

and fuel costs.

� Reinstatement Colour Blocks: aimed at reducing

reinstatement defects and coring, currently being used

in South East Water.

Improving performancethrough innovation

At the beginning of November, the Innovation Incubator

Group (Tim Edwards, Steve Davies, and Alvaro Montenegro)

organised a taster innovation workshop with Mark Shayler

from This is Ape. Mark has worked with the likes of Coca

Cola, Nike, and Samsung on innovation and sustainability.

A number of colleagues from across the group tackled

common problems with innovative thinking. Starting with

our core values and having in mind competitors and

technological trends, the different groups brainstormed

and then pitched the best ideas to take us beyond 2020.

The day finished with three excellent ‘pitches’ each with a

very different theme. Now the Incubator Group is tasked

to take these ideas to the next stage and foster creative

thinking in the wider business.

Innovation Workshop

IT Team UpdateThe IT Department are pleased toannounce changes to themanagement structure, includingtwo new joiners.

� Norman Bailey-Powers joins us from

Eurostar on 5th December as our new

Head of Technology. Norman will be

responsible for the Architecture, IT

Security, Infrastructure and Service

Delivery functions. Norman was

responsible for leading a number of

successful, high-profile programmes

whilst at Eurostar including; the

hosting of Eurostar.com on Amazon

Web Services, the development of the

systems behind Eurostar’s new mobile

app, and the adoption of Cloud

technologies.

� Felicity Caldwell has been promoted to

Head of Corporate and Operational

Systems. Felicity will be responsible for

the ERP, Mobile, Analytics, and business

relationship management functions. In

this role Felicity will have ownership for

the ‘end-to-end’ strategy for our

applications and data.

� Louisa Brewster will be joining us from

Unicredit in the City of London as our

new IT Service Delivery Manager. She

brings with her a vast experience of

implementing Service Management

tools and processes. Louisa will report

into Norman.

� Paul Glenister has been promoted to

the position of Mobile Systems

Manager and is responsible for Clancy

Mobile and the support of all other

mobile systems used within the

company. Paul will report into Felicity.

The coming year will be an exciting and

busy period for the team as we

undertake upgrades to the network, the

migration of our datacentre, and the

Systems Review Project.

The Doctor will see you nowIt may look like something from a Dr Who episode,but a different kind of Doctor paid a visit toHarefield in August and provided users with someinteresting health measurements.

The Wellpoint Health

Kiosk allows users to

take their own health

measurements, from

weight and body fat

to heart rate and

blood pressure,

without having to

book a Doctor’s

appointment. The

kiosk gives advice and

guidance, but gives

the user the

responsibility for

taking action if/where

it’s needed. Left to right: Nick Obergan, Glen Armson

and Marc HarrisLeft to right: Jim Davey, Matt Cannon and Mike Sillence

16

Keeping up to date with the latest

technological ideas and developments within

our industry is vital to our success. Recently,

our innovation team, along with Seamus Keogh

(Clancy Docwra CEO) and Graham Jones

(Clancy Plant General Manager) paid a visit to

BT Adastral Park innovation campus.

During the visit the team discussed new and

emerging technologies that will influence the

Clancy Group’s system integration and

innovation strategies over the forthcoming

years. Steve Kempt, head of customer loyalty

with BT Innovate and Design, hosted the day and

identified specific areas of key research that

could aid our complex operational activities.

Close working relationships with

establishments such as BT Global Research

are fundamental to identifying, understanding

and implementing cutting edge technologies

within our operations. Moreover they offer a

valuable insight as to how our operations and

activities will be performed in the years to

come ensuring that every working moment is

tailored to safety, quality and sustainability.

Among all the presentations delivered by BT’s panelof experts, the following were of special interest:

� RFID asset tracking systems that have thepotential to identify and pinpoint every singleasset at any given location,

� Stride applications, an innovative mobileapplication that guides the user through essentialvehicle pre-use checks,

� Eco Drive - monitors driver behaviour in real timewhich is used to reduce fuel consumption andcarbon emissions and

� Field Force Operations - a powerful software suitethat ensures the correct resources are deployedto a given situation such as a site breakdown orsimply performing planned maintenance.

Staying one step ahead

Seamus testing the Oculus Rift, a virtual reality system

17


Solving an operational dilemmaFor the past twelve months Clancy Plant, along with

Clancy Docwra have been trialling the Roadmender

250. A roadmender is similar to a cement mixer but

with a heated element. This purpose built mobile

asphalt batching plant is designed to heat and mix up

to 200 Kg’s of Hot-Mix Asphalt every 10 to 15minutes. The finished mix is no different to premium

grade asphalt collected from a traditional plant, but

using the Roadmender 250 delivers significant

operating efficiencies, performance benefits and

cost savings for The Clancy Group and its customers.

Clancy Plant have now developed a vehicle mounted

Roadmender so that the same vehicle can carry the

raw material, the Roadmender and tow a trailer

with the roller. This will provide greater efficiencies

by making it a one vehicle operation. The first

vehicle mounted Roadmender has been delivered to

work on the Anglian Water contract.

The rapid adoption of this innovative idea

demonstrates the commitment by Clancy Plant to

listen to its customers’ needs and act on them to

deliver the most cost effective operating solution.

A Roadmender 250 can... � Make durable, long-lasting asphalt hot-mix

- In just the quantity needed

- At the correct temperature for ideal

compaction

- Directly at the job site, with no waste

- Without the need to visit an asphalt plant

Alan Barr, Anglian Water’s ReinstatementManager, South commented:

“I personally feel the Roadmender has added

another dimension to our ability to meet our

customer’s needs , it has changed the game when

it comes to out of hours and constrained works,

the material it produces is 1st class every single

time which is something that can’t always be

guaranteed from the plants”.

Clancy Plant’s vehicle mounted Roadmender

18

The replacement work was requested after the old

main burst on two separate occasions, most

recently in 2014; both times causing major flooding

and damage to properties on the estate. Tenants

whose properties suffered extensive damage only

moved back in this April.

A team of 12 Clancy Docwra colleagues started work

on site in June 2015. Site engineer George

Thuyanesan was responsible for conducting site

surveys and marking up locations on the drawings to

show the area where the team would be excavating.

It was decided that the new project would lay the

pipes away from the housing estate, to reduce the

risk of any further flooding.

Community involvement

Roger and the team have kept local businesses and

the community up to date on all of the work they’ve

been carrying out. In particular the local BMW

factory who are based in the vicinity of the site and

also Oxfordshire Highways, due to the significant

extent of traffic management required to keep the

locally impacted public ‘on the move’. Disruption has

been kept to a minimum and it should be mentioned

that they’ve received no complaints regarding the

work, which is a fantastic achievement.

Challenges

The contract was originally due to end 3 months ago,

however the team hit a setback when they came

across solid rock, occurring at various depths, from

2.5 metres down to as far as 8 metres down. Up until

this point they had been tunnelling up to 10 metres a

week, work slowed dramatically while trying to cut

through the rock and the team could only proceed at

0.5 metres per week, which was incredibly

frustrating, as they made good progress until that

point. The team had to persevere with the slow

progress for 10 weeks, until they eventually hit sand

which allowed them to resume normal progress.

A joint venture with OptimiseFor the last 16 months Clancy Docwra have been working as a joint venture partner of Optimise on a ThamesWater project to replace 2Km of 24inch cast iron water mains in Cowley, Oxfordshire. This has been one ofour largest joint venture projects to date, and with the project now in its final stages, I paid a visit to RogerThatcher, Optimise Project Manager, to find out how it’s all gone.

WINNING TUNNEL BORER NAMESTony Tunnel Chomper Muncher Smash

Oxams Beast Super Scary Spike

As some of the children who attend the local

school were affected by the previous flooding,

the project team ran a competition for the

children to name the tunnel boring machine

(TBM) that would be used in the construction.

They also designed a character that would be

displayed on the machine. Roger and the team

chose four lucky winners and they were invited

to site to see the machine and sit safely inside it.

Two operatives setting up the Tunnel boring machine

Local school children with their winning designs

19

We recently had an incident

involving a cyclist and one of

our vans on a busy road.

Thankfully on this occasion no

one was hurt.

So let’s use this opportunity

to ThinkSafe when out and

about on the roads, as we

want to make sure we all go

home safe and healthy every

single day.

Don’t let yourself bedistracted while drivingPlease visit The Hub to read our Distracted Driving Policy. If you

cannot access The Hub, please request a copy from your line

manager or by e-mailing [email protected].

All colleagues who operate a company or private vehicle for work

purposes must make themselves aware of their responsibilities

whilst driving.

There have been a number of recent news reports about drivers

who have been prosecuted for using hand held mobile phones or in-

vehicle devices whilst driving. A lorry driver has been imprisoned for

6 years and banned from driving for 10 years; he crashed into

oncoming traffic and killed an off-duty police officer moments after

opening a text message on his mobile phone. Another lorry driver,

who killed a mother and three children while distracted by scrolling

through music selections on his phone, has been jailed for 10 years;

the lorry driver was travelling at 50mph when he ploughed into a

stationary queue of two lorries and four smaller vehicles.

To ensure we all go home safe and healthy every single day, please

remember to Drive Safe when you’re behind the wheel.

A LITTLE REMINDER TOTHINK SAFE


As the project is now in the final weeks,

the Clancy Docwra team has been

reduced to seven members and they are

concentrating on connections and

disconnections, the final parts of the

commissioning process, where the

scheme will finally become fully

operational, making the potential for any

future flooding incidents, far less of a risk.

FACTS AND FIGURESMethod of construction: Open cut and tunnelling

Tunnelling supply chain partner: Active Tunnelling

Ground conditions: Clay, sand and hard rock

Total metres tunnelled: 450 metres

Deepest section of pipe laid at: 11 metres

Total project cost: Approx. £7.5m (Target cost model)

The team:

From left to right: Roger Thatcher, John Kennedy, Jamie Pryor, Herbie Pryor, Richard

Gash, Brian Cross, Dean Marle, Simon Cross, George Thuyanesan and Rod Bates

Jointing of the inserted new PE pipe to

the ductile iron riser

Looking back up a 97 metre long tunnel

on site

20

Left to right: Kieron Hoare, Lewis Jones, Ben Gale,

James Norris, Daniel Murphy, John Forrest, Scott

Johnston, Luke Meyer, Jack Gale.

“ “Rosa and Kyle have done an amazing job organising

everything and everyone has made me feel so welcomed

to the company

It has been a really great introduction to the company and

I've come away feeling like I've made a great choice for my

career in joining Clancy so this induction has made an

amazing first impression with me of the company.

Sasha New

Left to right: Kingsley (Osei) Agyemang, Rajbir Sandhu,

Gurjinder Deol and Sacha New

Front: Kingsley (Osei) Agyemang, Sacha New,

Back L-R: Rajbir Sandhu and Gurjinder Deo

Here are our latest graduates, who spent

the second week of October at our

Harefield offices. “ “

I have really enjoyed joining Clancy Docwra and

feeling part of the Clancy family. The week itself was

well planned - I'd like to specially thank Rosa Boston

and Kyle Ingram for making our introduction into the

company very welcoming and enjoyable. We gained a

good understanding the business and how it

operates, it was nice for them to include a group

activity such as Topgolf. I really think that helped

ease our week and to also spend time with the

other graduates - who are all great! I look forward

to learning more about the business, jumping into

different roles and meeting Clancy colleagues from

every aspect of the business.Gaz Deol

Apprentices and GraduatesOur 2016 apprentice and graduate schemes are now well underway.

The nine new apprentices have spent one week at

college for their first block and have completed their

first unit, on Health and Safety legislation and

practices.

They came to Harefield for their company induction

the following week and completed a comprehensive

schedule of awareness sessions on topics including

Customer Service, Think Safe and H&S, as well

mandatory training in Water Hygiene, Service

Avoidance and Manual Handling.

They are now on site at locations across all three regions, from Scotland, Anglia,

Thames, South East and Sutton and East Surrey Water Contracts.

Following an extensive recruitment campaign earlier in the

summer, our final four graduates joined the business on the new

Graduate Programme. They will be following a plan of rotation

across the business over the next two years, starting with first

placements at UKPN, South East and Anglian Water.

During the course of their two weeks induction, they have had sessions giving them valuable insight into many

areas of the business including H&S and well-being, environmental, bids & tenders, Clancy Hub and

management systems, training & development and customer service.

21


Take a break! Spot the ten differences...

... and thesolutionto lasttime...

Can you spot the ten differences

between these two images?

This challenge has been officially

catagorised as easier than last time!

The fiendishly difficult to find

differences are circled below!

“ “It was a very exciting week - every day was different

and the week was planned out to provide us with a full

understanding of the company and how it works. It

wasn’t all just sitting down listening to people talk but

interactive too. Rajbir Sandhu

“ “It was really exciting being in Head office and

experiencing the different departments. The sessions

were interactive and helps you to understand what the

company is about and how much it values being part of a

family rather than just being a worker for a company

Kingsley Agyemang

They have also had visits out to gain first-

hand experience of work in the Clancy Group;

tours, talks and demonstrations with Clancy

Plant, electrical awareness training at UKPN’s

cable jointing school, planned services and

R&M work at Horsham Area office, on South

East water and a day shadowing Health and

Safety and Environmental Advisors in South

and West Regions.

The programme has been well supported by all

colleagues involved and the feedback from our

new graduates is very positive, as they go into

their new roles.

Seamus attending a Think Safe event pictured with Danny Blankly, Jason

Suddaby, Guy Morton, Wayne Gould, Kevin Thompson, Ian Martin and Phil Parker

Colin KnightColin is the new Fleet Safety & Compliance

Manager at Clancy Plant and will be

heading up the Road Risk Management

team across the group. This renewed

focus on Occupational Road Risk Management (ORRM).

Colin joins us from RoSPA, where he held the post ofFleet Safety Audit Manager.

Justin ManlyCongratulations to Justin Manly

who has started in a new role as

our Think Safe Business Partner.

Justin will focus on supporting and further developing

our Think Safe programme and our network of Think

Safe coaches to help deliver our 6S KPI, Safe. In

addition to this Justin will be presenting his

motivational talk on a life-changing workplace accident

that he was involved in just over a year ago and how

he's using this experience to positively impact the lives

of others and to help you Think Safe every day.

Congratulations to Simon Bell

and Sam Greensitt, who were

presented with a special

recognition award for their work

on the video TBT’s. This was

presented to them at the

Southern Water Health, Safety

and Wellbeing Conference by

their Director of Engineering and

Construction, Matthew Wright.

Southern Water’s CEO, Matthew Wright

presenting Simon Bell and Sam Greensit

with a recognition award

22

Neil BrownNeil joins us as the Group

Safety Manager with

primary responsibility for

ensuring that, through

delivery of our HS&E

tactical plan, we achieve

our S for Safe outcome of

single figure LTIs by 2020.

Neil’s background in H&S

management includes a

wide range of

construction and utility

projects.

Clancy Docwra people news

Don’t forget to visit the

Clancy hub to catch up on all the

latest news from around the business.

If you have a story please contact us at

[email protected]

Read all...

...about it

Congratulations to...Stuart Lyons and his fiance Sarah

Corder on the birth of Archie

Frederick Lyons, born on 17 May

2016, weighing 6lb 12oz.

Congratulations also go to newlyweds Richard and Cheryl Taylor, who tied

the knot on 9 July. Wishing you both a lifetime of happiness together.

Francesca BuckFrancesca Buck

joined the Multi

Utility team (South)

in September to

grow and develop

our client base and

seek new

opportunities for

CDMU. Francesca

comes from a

Utilities background

where she spent 14

years at SSE.

Welcoming our new starters…

23


A big thank you...

Excellent reinstatementfor City of Bradford

Please pass on our thanks to Connor Anderson and Shaun

Butler for their work to repair a leak in a property on

Rochester Road. They left the work area immaculately clean

and tidy and the flower bed was replanted! Two wonderful

men, who kept us informed and carried out their work with

care.

Hertfordshire Boat Rescue would like to pass on their thanks

to Clancy Plant for their assistance in making their water

incident day a success! These training days are really

important to the team to keep them trained to a high

standard, so they are ready for any water related emergency.

May I commend your

Contractor for the excellent

Reinstatement work on the

above two work orders at

the above location. The

Reinstatements are the

‘Best’ I have come across in

my job as Street Lighting

inspector for the City of

Bradford. Keep up the good

work.

George Mulcahy Eng.Tech AMILP

Senior Clerk of Works, Street

Lighting Unit

Thank you to Alan White and

Michael Finn for their

outstanding customer focus,

liaising with all required

parties and maintaining a

Safe Site at all times

Thames Water Safety

Advisor, Kevin Edwards,

would like to congratulate

Michael Cowie, on his recent

CAT audit. The results show

Michael as a low risk user,

after he scored GREEN in

the analysis report.

Left to right: Leanne Biddulph, Louise Pennington, Danielle Armitage, Dominika Nawrocka,

Vicki Ashmore, Emma Parnaby, Martin Watson. front row: Keith Fishburn and Richard Nevet

Colleagues at our Multi Utility office in Swillington, Leeds

recently held a coffee morning for Macmillan and raised £170!

24


These boards are your chance to tell us what’s working, what’s not

working and how you think it can be improved.

Post it notes

and pens will be provided so

that you can add your message anonymously.

We’ll then provide an update each quarter via 6S magazine.

Your

thoughts

here!

Your ideashere!

IT SYSTEMS FEEDBACK BOARDSLook out for our new Systems feedbackboards coming to a site near you soon!

Finally, we’d like to wish you all a veryMerry Christmas and a Happy New Year

Documents

THE STAIRCASE KINGS...2017/02/06 · knight, Ian Holt, Gavin Elon, Chris Brookes , Andy Bareham, who supported arrangements for the event. Communication is King Andy Bird Project