Talent Development. | It’s Happening Here.

The Spring 2011 Management Empowerment Series Exclusive: 40 workshops to help individuals and companies excel

Companies driven by process invest in softwareCompanies driven by mechanics invest in capitalCompanies driven by vision invest in their people

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The University of Louisville’s Delphi Center: Empowering the Effectiveness of Managerial and Professional Talent

You are about to experience a new level in professional development. It is based on the understanding that company vision begins at the top, but the power of a company’s productivity, innovation and empowerment culture rests with first-line, department and division management. Companies which understand that leader-ship is necessary at all levels enjoy greater productivity, accountability and employee engagement, as well as greater retention, teamwork and progressive initiative.

That is why the University of Louisville created a management development series that is a unique combination of management competencies taught with a leadership perspective. We provide essential management tools and the hands-on experience that drives results. Participants will understand the power of embracing goals, rather than just setting them. They will appreciate a leader’s role in empower-ing others, rather than just guiding them. They will grasp the knowledge that com-petencies such as effective communication do not just convey ideas, but stimulate others to build on the vision of the company. This creates a culture that fosters trust, critical thinking, and dramatic contributions from all employees.

New approach designed for impactSupported by the University’s Delphi Center for Teaching and Learning, this

professional development series brings a fresh sense of involvement to a learning environment. Participants leave ready to make an impact. The unity of strong core concepts, a leadership perspective and learning innovation results in a manage-ment series that will raise individuals and organizations to new levels of impact and empowerment.

Growing leaders at all levels This series is designed for individuals and organizations looking to step up in

leadership impact:

For managers, professionals and directors, workshops are designed to provide key skills and leadership applications that will increase individual effectiveness and leader-ship capabilities. Those who participate in a strategic combination of classes will

also receive a University of Louisville Certificate in Management or Professional Development. Details are included on page 24.

For those in purchasing and project management, we also offer specific certificate programs in addition to our individual management courses (see pages 26-27).

For HR and training directors, this program can be ef-fective in four ways: 1) individuals can be enrolled in specific workshops, 2) individuals can also be enrolled in a series of key programs leading to UofL certificates,

3) on-site versions of these or customized courses can be developed for your organi-zation, and 4) there are special programs specifically designed for HR leaders. (see page 25 for HR information).

How do we know it works?Our programs are also the foundation for the talent development program at the University

of Louisville, where over 200 managers and leaders participate in these workshops on an

on-going basis.

The University of Louisville’s Delphi Center

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Professional development strategically focused, organizationally effective

This Management Empowerment series is designed by University of Louisville instructors to enhance the professional and organizational impact of managers and supervisors. It provides workshops that build the five competencies critical for lead-ing productivity and engagement. These individual competencies (in the shapes) enable managers to effectively address the five factors that help organizations thrive (in the grey circle).

Driving your organization:

Effective organizations grow as the result of proactive planning and responsive ef-ficiency. Their managers and leaders combine best-practice capabilities with out-of-the-box thinking. They leverage people, processes and growth issues and opportunities. Our workshops are designed to help individuals have a dra-matic and immediate impact on their organizations and their own careers by ensuring their skills and perspectives are applicable to what matters to their businesses.

Our model of effectiveness reflects the five factors that are essential to organizational success: 1. Effective Communication and Employee Interaction which are honed through the ap-

plication of motivation skills and the ability to communicate appropriately.

2. The development of an Innovative Culture which enables others to excel. This reflects a bridge between motivation and leadership and management skills.

3. Productivity and Change for improvement, both of which require the combination of empowering leadership and organizational tools.

4. Problem Resolution within the context of internal and external opportunities. This demands the unity of critical thinking skills with an understanding of what drives productivity to address seen and unforeseen challenges.

5. Idea Stimulation to proactively create competitive advantages for an organization. This powerful attribute demands the ability to critically assess threats and op-portunities while clearly presenting new ideas and aligning others to the vision as possible only through impactful communications.

The Delphi Center’s programs develop leader-based management skills and insights necessary to fully leverage the talent of those who impact their businesses. Infusing these skills in all levels of an organization creates a culture of focused empowerment and the greatest potential for productivity, employee engagement and growth. Each of our workshops will help individuals gain those key skills in ways that they can become immediately beneficial to their business’ success.

Idea Stimulation

Problem Resolution

Productivity& Change

Innovative Culture

E�ectiveInteraction

Motivation

Leadership & Management

Organization & Productivity

Critical Thinking

ImpactCommunications

Personal Impact

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Jan. Feb. Mar. Apr. May June July

Management and Leadership Principles

Effective Management for Supervisors: Getting the Maximum Results from Others

24 20

How to Make Legal and Objective Hiring Decisions –and Find Your Most Effective Employees

10

Managing Strategically in Challenging Times: Tools to Boost Workgroup Effectiveness

14

Setting & Managing Goals that Work! (1/2 day) 19

Finance for Non-Financial Managers 24

Coaching and Motivational Impact

The Effective Manager’s Secret Weapon: Keys to Positive and Constructive Feedback

30

Developing High-Performing Work Teams: An Accelerated Full-Day Workshop

18

Motivational Techniques for MORE Powerful Performance

8

Critical Thinking Empowerment

Brain Boosters for Success I: How to Expand Your Ability to Think, Learn, Concentrate and Remember

16

Overcoming Indecision: Becoming a More Decisive and Impactful Leader (1/2 day)

16

Thinking Outside the Box: How to Generate Creative Solutions to Your Toughest Challenges

23

Brain Boosters for Success II: More Techniques to Make the Most of Your Brain Power

13

Becoming an Extraordinary and Effective Problem Solver: Proven Methods for Finding the Best Solutions

27

Organization and Productivity Enhancement

Inner Wellness: the New Way to More Fulfilling Work 26

How to Stay Focused in Stressful Times 23

Finding Focus in Chaos: How to Manage Multiple Projects. Priorities and Deadlines

22

A Beginners Guide to Project Management: Ensuring On-Time, On-Budget Completion

29

How to Maximize Your Efficiency, Effectiveness, and Productivity (and Achieve what Really Matters)

20

Balancing your Professional and Personal Life (1/2 day)

21

Thriving on Change: Personal and Professional Strategies for Success

16

Breakthrough Formal Communication

Better Business Writing that Gets Attention, Support and Results

8

Speaking Up: How to Maximize Your Impression Every Time You Speak

19

Listen Up! Essentials of Effective Listening 27

Making Presentations: A Non-Threatening Approach Toward the Ultimate Impression

11

Get It Write: Grammar and Editing for Business Communications

21

Calendar of Programs

5

Jan. Feb. Mar. Apr. May June July

Dynamic Interactive Communication

More Effective Verbal Communication: Blending Assertiveness, Honesty and Power

22

Working with Difficult People: How to Get Nearly Everyone on Your Side

9

Strategies and Tactics for Effective Negotiations 31

The Polished Professional: Getting Ahead Using the Unwritten Rules of Success

13

Emotional Intelligence: The Foundation for Lifelong Professional and Organizational Success

17

Dealing Positively with Natural Conflict: Celebrating and Exploiting Differences at Work

25

The Building Blocks of Exceptional Customer Service: Making Every Contact an Opportunity for Success

7

Purchasing Certificate Program

Essentials of Purchasing (2 day) 14-15

Improving Your Negotiation Skills (2 day) 16-17

Legal Aspects of Purchasing (2 day) 10-11

Improving Purchasing Performance: Developing New Skills for a Changing Profession (2 day)

12-13

Visit louisville.edu/professionaldevelopment/certificate-programs to access a digital purchasing brochure

Project Management Certificate Program

Project Management Fundamentals (3-hour session/week for 4 weeks)

17, 24,

3,10

PMP Exam Facilitated Study (3-hour session/week for 12 weeks)

15, 22

1,8, 10

Project Management Practical Application (3-hour session /week for 12 weeks)

17, 24, 31

7, 14, 21, 28

12 2, 9

Professional’s Certificate in Program Management (3-hour session/week for 8 weeks)

12, 19, 26

10, 17, 24, 31

HR Management Program

Inner Wellness: the New Way to More Fulfilling Work 26

How to Make Legal and Objective Hiring Decisions-and Find the Most Effective Employees

10

We’ll bring any workshop to your organization—and tailor the content to meet your unique

needs. For a complimentary, no obligation consultation, call Jeanie Habich at 502.852.6597.

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MANAGEMENT & LEADERSHIP PRINCIPLES

Effective Management for Supervisors: Getting the

Maximum Results from Others . . . . . . . . . . 7

How to Make Legal and Objective Hiring

Decisions–and Find Your Most Effective

Employees . . . . . . . . . . . . . . . . . . . . . . 7

Managing Strategically in Challenging Times:

Tools to Boost Workgroup Effectiveness . . . . . 8

Setting and Managing Goals

that Work! . . . . . . . . . . . . . . . . . . . . . . 8

Finance for Non-Financial Managers . . . . . . . 9

COACHING & MOTIVATIONAL IMPACT

The Effective Manager’s Secret Weapon: Keys to

Positive and Constructive Feedback . . . . . . . 9

Developing High Performing Work Teams: An

Accelerated Full-Day Workshop . . . . . . . . . 10

Motivational Techniques for MORE Powerful

Performance. . . . . . . . . . . . . . . . . . . . 10

CRITICAL THINKING EMPOWERMENT

Brain Boosters for Success I: How to Expand

Your Ability to Think, Learn, Concentrate and

Remember. . . . . . . . . . . . . . . . . . . . . 11

Overcoming Indecision: Becoming a More

Decisive and Impactful Leader . . . . . . . . . 11

Thinking Outside the Box: How to Generate

Creative Solutions to Your Toughest Challenges 12

Brain Boosters for Success II: More Techniques for

Making the Most of Your Brain Power . . . . . 12

Becoming an Extraordinary and Effective Problem

Solver: Proven Methods for Finding the Best

Solutions . . . . . . . . . . . . . . . . . . . . . 13

ORGANIZATION & PRODUCTIVITY ENHANCEMENT

Inner Wellness: the New Way to More Fulfilling

Work . . . . . . . . . . . . . . . . . . . . . . . . 13

How to Stay Focused in Stressful Times . . . . 14

Finding Focus in Chaos: How to Manage Multiple

Projects, Priorities and Deadlines . . . . . . . . 14

A Beginner’s Guide to Project Management:

Ensuring On-Time, On-Budget Completion . . 15

How to Maximize Your Efficiency, Effectiveness

and Productivity (and Achieve what Really

Matters) . . . . . . . . . . . . . . . . . . . . . . 15

Balancing your Professional and Personal Life . 16

Thriving on Change: Personal and Professional

Strategies for Success . . . . . . . . . . . . . . . 16

Table of Contents

BREAKTHROUGH FORMAL COMMUNICATION

Business Writing that Gets Attention, Support and

Results . . . . . . . . . . . . . . . . . . . . . . . 17

Speaking Up: How to Maximize Your Impression

Every Time You Speak . . . . . . . . . . . . . . 18

Listen Like a Leader: Essentials of Dynamic

Listening. . . . . . . . . . . . . . . . . . . . . . 18

Making Presentations: A Non-Threatening

Approach Toward the Ultimate Impression . . 19

Get It Write: Grammar and Editing for Business

Communications . . . . . . . . . . . . . . . . . 19

DYNAMIC INTERACTIVE COMMUNICATION

More Effective Verbal Communication: Blending

Assertiveness, Honesty and Power . . . . . . . 20

Working with Difficult People: How to Get Nearly

Everyone on Your Side . . . . . . . . . . . . . . 21

Strategies and Tactics for Effective Negotiations . 21

The Polished Professional: Getting Ahead Using

the Unwritten Rules of Success . . . . . . . . . 22

Emotional Intelligence: The Foundation for Lifelong

Professional and Organizational Success. . . . . 22

Dealing Positively with Natural Conflict: Celebrating

and Exploiting Differences at Work . . . . . . . . 23

The Building Blocks of Exceptional Customer

Service: Making Every Contact an Opportunity for

Success. . . . . . . . . . . . . . . . . . . . . . . 23

MANAGEMENT CERTIFICATE RECOGNITION 24

HR LEADERSHIP SERIES . . . . . . . . . . 25

CORPORATE DISCOUNT PLANS . . . . . . 25

PMI-RECOGNIZED COURSES AND CERTIFICATE PROGRAM . . . . . . . . . . 26

INSTRUCTOR BIOS . . . . . . . . . . . . . 28

LEADERSHIP IN A NUTSHELL . . . . . . . 29

GENERAL INFORMATION . . . . . . . . . . 30

REGISTRATION FORM. . . . . . . . . . . . 31

To register, call 502.852.6456, visit

louisville.edu/professionaldevelopment/2011,

click on the red REGISTER buttons, or

complete and return the registration form

on page 31.

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Management & Leadership Principles

Effective Management for Supervisors: Getting the Maximum Results from Others

How to Make Legal and Objective Hiring Decisions–and Find Your Most Effective Employees

Effective supervisors know how to stimulate others to enhance

their productivity. They know management is more than

assigning and monitoring tasks. It is a combination of skills,

relationships and focus. During this popular seminar, you’ll learn

how to develop the traits of effective supervisors, how to lead

your employees to new levels of change, and how to use proven

delegation and empowerment strategies.

You’ll Leave with the Abilities to:

•Recognize leadership opportunities to enhance staff performance

•Create a staff that believes in and wants to enhance your

organization’s vision

•Build a culture based on mutual trust and respect

• Turn conflict into consensus

•Get employees to willingly do things they wouldn’t do on their own

•Create a culture of teamwork

Today’s talent management requires a mix of skill assessment, fit

and an intentional process. Now you can gain and instill skills

in your organization for hiring the best candidate—in a legal,

non-discriminatory and objective fashion—using a matrix-based

interview that gives you the best perspective on employees that will

be right and effective for your organization.

You’ll Learn to:

• Effectively predict future employee behavior and fit

•Objectively compare candidates to one another based on job-

related criteria

•Distinguish between legal and illegal questions—and ensure the

right questions are asked

•Assess and interpret responses to interview questions

•Use the STAR model to prepare for interviews

•Know when to appropriately act on your gut instincts

•Use an output/competency job analysis technique for more

effective committee evaluations

Instructor:

Mark Scureman

Schedule:

8:30 a.m.-4:30 p.m.

Thursday, 2/24/11

Course #117HBD

Wednesday, 7/20/11

Course #127ABB

Fee: $349

Instructor:

James Hale

Schedule:

8:30 a.m.-4:30 p.m.

Thursday, 3/10/11

Course #117JBD

Fee: $349

Fees for all workshops are all-inclusive: manuals, parking, certificate of achievement, and

(for all day classes) lunch and refreshment breaks.

Register Now!

Register Now!

Register Now!

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Managing Strategically in Challenging Times: Tools to Boost Workgroup Effectiveness

Internal and external challenges have never been more difficult

than in today’s environment. Do you have what it takes to align and

motivate a diverse workgroup to maximize the opportunities in

these challenging times? During this thought-provoking, popular

seminar, you’ll learn how to get the best from younger workers as

well as “baby boomers” and your more senior employees. You’ll

discover how influence and ethical decision-making converge to

create an empowering and creative work environment that meets

the demands of our challenging times.

You’ll Leave with Tools and Strategies to:

•Blend the needs of your workgroup with those of the organization

•Manage and motivate an entire workgroup—no matter how

diverse members are

•Make ethical decisions which immediately enhance and stimulate

workgroup effectiveness

• Expand your ability to unify and enhance diverse workgroups

• Leverage people resources for higher productivity in creative,

new ways

Setting and Managing Goals that Work!

New, half-day format!

Goal setting is one of the most valuable tools for achieving success

in the workplace. Without goals, people are unfocused and

productivity suffers. However, too often the goals that are set are

ineffective, contradictory, unmotivating and simply ignored.

“Setting and Managing Goals that Work!” provides tools and a

focus on goal setting that result in an engaged workforce, effective

teamwork, higher morale, improvements in productivity and

performance, higher accountability, and a pay-for-measurable-

performance culture that employees will embrace.

You’ll Learn to:

• Prioritize goals to accomplish the right tasks at the right time to

achieve the right vision

•Communicate realistic goals that engage others

•Avoid critical goal-setting mistakes

• Eliminate unproductive and performance-hindering activities

• Lead a team to aggressively accomplish its goals

• Set effective and S-M-A-R-T goals that lead to future success as well

Instructor:

Patricia Thurman

Schedule:

8:30 a.m.-4:30 p.m.

Thursday, 4/14/11

Course #117KBC

Fee: $349

Instructor:

Linda Combs

Schedule:

8:30 a.m.-12 noon

Thursday, 5/19/11

Course #117LBE

Fee: $199

Management & Leadership Principles

Managing Strategically in Challenging Times: “Good mix of media, tools, communication and

relative concepts” —Beth Bell, Kentucky Pollution Prevention Center

Register Now!

Register Now!

9

Finance for Non-Financial Managers

The Effective Manager’s Secret Weapon: Keys to Positive and Constructive Feedback(Formerly “The Good, the Bad and

the Ugly: How to Give Positive and

Constructive Feedback”)

The best run companies have clear vision and strategies based on

data-driven analysis. Every manager and department becomes more

effective when they understand the essential and incredible power

of making decisions based on financial and accounting information.

But you don’t have to be a numbers guru to simply know what to

look for and what to use.

This easy-to-understand seminar will help anyone optimize

decision-making through the effective use of financial statements

and reports, department summaries and other financial data.

You’ll Leave with the Ability to:

•Better communicate with your firm’s financial personnel

• Evaluate the profitability of new products, services, equipment

replacements, leases and more

•Better present your ideas and recommendations based on

financial projections

•Understand ratios, balance sheets, income and cash flow statements

•Apply the impact of business decisions on your firm’s profitability

• Evaluate and compare your firm’s financial position to your

competitors’ and to the industry as a whole

Feedback is the single factor that motivates or demoralizes a

workforce. How you or your staff provides feedback will result in

an engaged staff excited about their impact on an organization or

a disengaged staff reluctant to contribute or innovate. That’s why

it is often called “an effective manager’s secret weapon.” Giving

feedback—both positive and constructive—on an employee’s

performance is a necessary skill for every supervisor. During

this seminar, you will learn insightful and appropriate keys to

correcting poor performance and giving praise and recognition in

ways that move any employee to more aggressively contribute to

an organization.

This Workshop Will Empower Participants to:

• Focus on the long-range potential of each employee

• Identify and leverage the impact of emotions on morale

and productivity

•Address and correct recurring performance problems, turning

problems into possibilities

•Determine when to include employee assistance and develop a

referral plan

•Understand the barriers to giving effective recognition

• Tailor a plan of recognition for employees that creates a

foundation for higher level productivity

Instructor:

Steve Kerrick

Schedule:

8:30 a.m.-4:30 p.m.

Tuesday, 5/24/11

Course #117LBH

Fee: $349

Instructor:

Patricia Thurman

Schedule:

8:30 a.m. to 4:30 p.m.

Wednesday, 3/30/11

Course #117JBJ

Fee: $349

Management & Leadership Principles

Coaching & Motivational Impact

Register Now!

Register Now!

10

Developing High-Performing Work Teams: An Accelerated Full-day Workshop

If your organization depends on team effectiveness, you won’t want

to miss this high-impact workshop. This full-day session takes team-

building to a new level of productivity, participation, motivation

and innovation. Although essential for supervisors of formal and

informal teams, this program is helpful for anyone who works on or

influences team performance, since any team member or person in

influence should know how to make each team effort more effective

and how to turn a so-so team culture into a high-performing one.

Participants Will Learn:

• The roles and responsibilities of effective team leaders

•How to keep your team focused on its mission and goals to

maximize output

•How to ensure accountability and results from every team

• Evaluations to make sure your team is properly assembled and led

• The importance of establishing team values and trust

• Techniques for fostering team communication

• The need for constructive conflict, how to manage it and its

powerful impact on better results

Motivational Techniques for MORE Powerful Performance

Discover new and effective ways to improve the productivity,

satisfaction, and quality of your employees, co-workers, and

yourself. You’ll leave with the tools, insights and blueprint for a

customized plan to create an environment that excites, empowers

and motivates those around you to not only enhance their

performance but to “self motivate” and achieve their highest

potential. The end result is not only higher performance, but higher

self-perceptions of what each employee can achieve.

You’ll Discover:

•What true motivation is, where it comes from, and how to

increase its impact on your organization

•What creates and what prevents a motivational environment

•How a leader uses motivation instead of coercion to achieve

true success

• The steps to become a “motivator/example” for true impact

•How to create an “intentional motivational plan” that instills a

motivation culture in your department or organization

Instructor:

Steve Goodwin

Schedule:

8:30 a.m.-4:30 p.m.

Wednesday, 5/18/11

Course #117LBD

Fee: $349

Instructor:

James Hale

Schedule:

8:30 a.m.-4:30 p.m.

Wednesday, 6/8/11

Course #117MBD

Fee: $349

Coaching & Motivational Impact

“The classes have offered different ways to handle different personalities, how to lead change

positively and how to motivate my employees.” —Mike Mullins, Zappos

Register Now!

Register Now!

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Brain Boosters for Success I: How to Expand Your Ability to Think, Learn, Concentrate and Remember

Overcoming Indecision: Becoming a More Decisive and Impactful Leader

New, half-day format!

Today’s most successful leaders process and identify information

that is critical to enhancing their organization and their

people. But we are faced with overwhelming levels of changing

responsibilities…new technology…new information…information

overload. It’s not what we have to process, it’s knowing how to

selectively and more effectively process what we need to use.

It comes down to understanding how to use our brains more

efficiently. Take time for one of the most enjoyable and valuable

workshops you can attend and learn skills critical to surviving and

thriving in the workplace of today and in the future. This workshop

will give you tools and insights to help you develop personalized

strategies for meeting these challenges.

You Will Learn to:

•Use proven learning strategies to overcome and process

information overload

•Apply memory techniques to store, manipulate and retrieve the

most important information effectively

•Develop a “brain fitness” plan that keeps your mind young

and efficient

•Help others (staff and even family) process information better

• Boost your concentration on what really matters—anytime, anywhere!

•Appreciate and enjoy information in a new, more relevant manner

•Appreciate and exploit your role as a continuous learner

The smooth and profitable functioning of any organization depends

on the skillful decision making of all its members. People who

know and practice the techniques of good decision making are

valuable assets to their companies or departments. But it is so

easy to become victims of “analysis paralysis” because so much

information—or lack of desired information—often confuses

the decision process. Learn how to confidently come to powerful

decisions through several key strategies to overcome indecision, the

number one most common obstacle in problem solving.

During this Seminar, You Will:

• Focus on the key issues of how to make more effective decisions

and solve problems

•Discover strategies to identify what drives indecision and delays

• Learn techniques that encourage proper decisions

• Learn how leaders weigh the options of premature decisions,

delayed decisions and incomplete decisions

Instructor:

Linda Combs

Schedule:

8:30 a.m.-12 noon

Wednesday, 03/16/11

Course #117JBE

Fee: $199

Instructor:

Virginia Weber Denny

Schedule:

8:30 a.m.-4:30 p.m.

Wednesday, 2/16/11

Course #117HBA

Fee: $349

Critical Thinking Empowerment

To register, call 502.852.6456, visit louisville.edu/professionaldevelopment/2011 or complete

and return the registration form on page 31.

Register Now!

Register Now!

12

Thinking Outside the Box: How to Generate Creative Solutions to Your Toughest Challenges

In today’s business climate, organizations need managers who can

venture beyond normal thinking boundaries to find innovative

solutions and generate new ideas. And while anyone can come

up with ideas, the most valuable people provide ideas that solve

immediate problems, establish long-term potential and create

indispensable value for their company. The skills learned at

this seminar will prove invaluable for solving your toughest

management challenges, leading your team out of its thinking ruts,

and boosting the idea power of your department or organization in

ways that will enhance your organization’s impact and success.

You’ll Learn to:

• Solve problems that transcend “the same old way”

•Make smarter decisions in evaluating ideas

• Think more accurately and quickly for what matters to your company

•Avoid costly mistakes that come from “what-if” thinking

•Generate and stimulate one effective idea after another

•Use innovative thinking to turn problems into opportunities

Instructor:

Mark Scureman

Schedule:

8:30 a.m.-4:30 p.m.

Wednesday, 3/23/11

Course #117JBG

Fee: $349

Brain Boosters for Success II: More Techniques for Making the Most of Your Brain Power

Ready to move your brain and its ability to process and use

information to the next level? Ready to see new data in any form as

a way to be more successful every day? Is your brain ready to move

from the Information Age to the Conceptual Age? Then come with

us for another fun, fascinating and fulfilling day of brain training!

During this new “brain stretch” workshop, you’ll discover even

more effective ways of thinking and tools, techniques and exercises

that will make you more successful in the quickly changing world

of work.

Brain Boosters for Success I is not a prerequisite for attending, but

those attending both will take their thinking and learning process

to a higher level.

You Will Leave with:

• Techniques for remembering more and thinking faster

• Tools for differentiating data from information

• Insights for moving “information to wisdom”

•New methods for building critical right-brain “ideation and

implementation” skills

• “Brain stretch” exercises to start every day with new energy for success

•A personalized life-plan brain regimen for staying sharp and smart

Instructor:

Virginia Weber Denny

Schedule:

8:30 a.m.-4:30 p.m.

Wednesday, 7/13/11

Course #127ABA

Fee: $349

Critical Thinking Empowerment

Thinking Outside the Box: “Mr. Scureman was passionate about getting us to stretch our

minds and be open about generating and acting on ideas. I am excited to start implement-

ing what I learned in my everyday life!” —Candace Johnson, Upward Bound Program

Register Now!

Register Now!

13

Becoming an Extraordinary and Effective Problem Solver: Proven Methods for Finding the Best Solutions

Identified by many as a career-survival skill and by others as all

too-rare in management, effective problem solving is becoming

increasingly important at all levels of the organization.

So, what’s the difference between a problem solver and an

extraordinary problem solver? The latter goes above and beyond,

solving problems by turning problems into opportunities.

Discover how to make you and your department or organization a

competitive advantage—by attending this seminar.

You’ll Learn to:

• Identify and dissect problems to find the core elements to address

•Change what others may see as overwhelming problems into

solvable issues

•Use critical thinking skills and breakthrough thinking to create

solutions others will accept

• Lead effective problem solving in a team environment

• Establish yourself and your staff as “go-to” problem solvers for

the organization

• Turn ordinary problem solving skills into extraordinary results

Instructor:

Virginia Weber Denny

Schedule:

8:30 a.m.-4:30 p.m.

Tuesday, 7/27/11

Course #127ABC

Fee: $349

INNER Wellness: the New Way to More Fulfilling WorkNEW!

Looking for ways to increase your own satisfaction, focus and

productivity? Or want to create a culture with greater employee

engagement and drive?

Get on the road to inner wellness and a happier, more productive

life by attending this new, one-day workshop! You’ll gain innovative

tools and strategies for transforming everyday challenges into

productive energy; boosting your health and resilience; reducing

stress; improving well-being and vitality and achieving inner

wellness and focus.

Whether you’re looking for ways to improve your own impact or

enjoyment of life, or want to learn how to enhance the well-being

of your department or organization, this workshop will provide

practical tips and guidelines to make each day a more exciting and

engaging adventure.

You’ll Leave this Life-changing Workshop with:

•An understanding and appreciation for who you are and how

your own intuition can guide your well-being

•A new perspective and a personal assessment of your wellness in

12 key areas of life

•Ways to change your organization to create a culture of wellness,

high morale and productivity

•A personalized wellness action plan and a no-fail system for

tracking progress

• Access to a resource center packed with wellness tips and techniques

• Strategies for overcoming barriers to ongoing change

Instructor:

Kimberly May

Schedule:

8:30 a.m.-4:30 p.m.

Wednesday, 1/26/11

Course # 117GBA

Critical Thinking Empowerment

Organization & Productivity Enhancement

Register Now!

Register Now!

14

How to Stay Focused in Stressful Times

Stress is normal. It is not only a natural defense mechanism, it can

also be (surprisingly) a stimulus for new ideas and motivation.

Reactive vision, ongoing change and inadequate resources

internally, as well as economic challenges and competitive pressure

externally, all add up to on-going stress that can affect even the

best managers and leaders. This timely, interactive workshop offers

proven strategies for breakthrough stress relief that also provide

the focus for success in stressful times. Learn to channel stress into

opportunities and relief for both you and your organization.

You’ll Learn How to:

• Identify stress triggers and proactively prevent them

•Develop vision and mission statements to retain control in

any situation

• Establish skills and methods to build trust and maintain

productivity in others during stressful times

•Understand how communication impacts stress and how you can

deflect stress in your life and in the lives of others

•Reduce the stress of internal conflict and turn it to your advantage

•Develop organizational skills for “creating time” and thus reduce

the top stress factor

•Apply key principles to focus your efforts on the most important

items and become a hero in stressful times

Instructor:

Maryanne Honeycutt

Schedule:

8:30 a.m.-4:30 p.m.

Wednesday, 2/23/11

Course #117HBC

Fee: $349

Finding Focus in Chaos: How to Manage Priorities, Multiple Projects, and Deadlines

Growing and changing organizations create chaos in numerous

areas—often in seemingly overwhelming conditions. If you

manage multiple projects with conflicting priorities and impossible

deadlines, this workshop will help you refocus your energy and

regain control over your leadership, staff and workday. You’ll leave

with personalized tools that are guaranteed to help you get results.

During this workshop, we will deal with real-life situations, so

feel free to bring information about a current project or situation

for which you’ll find practical approaches through a collaborative

learning environment.

During this Session, You’ll Learn to:

•Assess sources of chaos to prevent their reoccurrence

•Create a personalized “get organized” system that reflects your

personality and position

•Organize and manage projects in spite of conflicting demands

and priorities

• Leverage communication tools to reduce interruptions and

boost efficiency

•Overcome common barriers to management effectiveness such as

procrastination and poor concentration

•Manage conflicting priorities and the people who present them

Instructor:

Virginia Weber Denny

Schedule:

8:30 a.m.-4:30 p.m.

Tuesday, 3/22/11

Course #117JBF

Fee: $349

Organization & Productivity Enhancement

Save up to 50% with our corporate discount plans. Call Jeanie Habich at 502.852.6597 for

details and start saving today!

Register Now!

Register Now!

15

A Beginner’s Guide to Project Management:* Ensuring On-Time, On-Budget Completion

Project managers have one of the toughest jobs in the workplace.

They need to be experts in planning, scheduling, coordinating,

budgeting, organizing, controlling costs, and doing more with

less. They also need to recruit and motivate the right people and

mold them into a smooth running project team. In addition to

the right tools and techniques, successful project management

calls for discipline and solid skills ranging from vision casting to

measurements of success. Whether you’re a new or experienced

project manager, you can’t miss this skill-building workshop. Your

instructor, an experienced project management leader, will show

you how to achieve the greatest success in leading cooperative

projects on time, within budget and beyond expectations.

You’ll Learn How to:

•Accurately estimate and manage project parameters, such as cost,

time, resources and measurements

•Maximize automated tools such as Microsoft Project

•Keep each project focused on priorities and critical areas

• Leverage PERT, CPM, GANTT and other powerful scheduling

tools most appropriately and effectively

•Maintain schedules and deliverables despite inevitable snags

and surprises

• Establish priorities in the midst of chaos and competing priorities

•Assemble the most effective team members and dynamics

Instructor:

Mark Scureman

Schedule:

8:30 a.m. to 4:30 p.m.

Tuesday, 3/29/11

Course #117JBH

Fee: $349

*Note: this introductory program is

a self-contained overview of project

management and is NOT part of the

Project Management Certificate Program

(detailed on page 24)

How to Maximize Your Efficiency, Effectiveness and Productivity(and Achieve what Really Matters)

It’s hard to lead effectively when you are inundated with

interruptions, distractions and competing priorities that constantly

pull you into periods of frustration and loss of focus. Effective

leaders at all levels learn how to manage their own efforts with

focused efficiency. Effective people pursue the correct goals at

all times, ideally by following a prioritized plan that meets their

specific needs and conditions. Productive people maximize their

work output, enhancing their results and personal satisfaction.

You’ll leave this seminar with industry “best practice” methods

to become efficient, effective and productive, thus eliminating

frustrations with limited time, costs and resources.

You’ll Gain Skills for:

• Setting and achieving goals that truly matter

• Planning and prioritizing the activities that gain results

•Creating more effective work hours within every day

•Making meetings productive, short and meaningful

• Eliminating procrastination across the department or organization

•Knowing when and how to delegate more effectively

• Ensuring deadlines while managing multiple projects and

competing priorities

Instructor:

Sharon Kerrick

Schedule:

8:30 a.m.-4:30 p.m.

Wednesday, 4/20/11

Course #117KBE

Fee: $349

Organization & Productivity Enhancement

Register Now!

Register Now!

16

Balancing Your Professional and Personal Life

New, half-day format!

It’s the most requested seminar among associations, management

sessions and personal enrichment courses! And for good reason:

leaders at every level want to give their all to achieve what is really

important, and that usually results in a conflict between personal

and professional demands. In truth, it is impossible to “do it all,”

but the right balance actually results in better performance in all the

areas that matter: family, business, health and personal attention.

But that balance requires knowing how to be more productive and

how to address overwhelming priorities.

Attending this half-day seminar will help you establish your

priorities, find time for activities that are most important to you,

and strike a healthier balance in your professional and personal life,

resulting in superior enjoyment and performance in all areas.

You’ll Learn Strategies for:

• Improving your personal productivity to better fulfill the many

demands you face while actually freeing up time

•Creating a personal action plan to ensure more balance while still

accomplishing your goals

•Reducing your stress and increasing focus

•Accepting your priorities over those imposed on you

•Making more time for important leisure activities

• Eliminating negative feelings and regaining the right alignment

when life gets out of balance

Instructor:

Linda Combs

Schedule:

8:30 a.m. to 12 noon

Thursday, 4/21/11

Course #117KBF

Fee: $199

Thriving on Change: Personal and Professional Strategies for Success

In successful organizations, change is a necessity. For some, change

is seen as a disruption; for others, it is an opportunity to excel. How

you respond to change establishes your value and impact.

This workshop will ensure you take control and leverage the process

and opportunities of change.

Attending Will Help You:

• Identify strategies to provide your greatest value during change

•Understand and leverage common psychological reactions to change

•Build your personal resiliency to change

•Work more productively with staff, peers, and supervisors during

times of change

• Identify key stages of change and the implications of each

Instructor:

Diane Banic

Schedule:

8:30 a.m. to 4:30 p.m.

Thursday, 6/16/11

Course #117MBE

Fee: $349

Organization & Productivity Enhancement

To register, call 502.852.6456, visit louisville.edu/professionaldevelopment/2011 or complete

and return the registration form on page 31.

Register Now!

Register Now!

17

Formal & Interactive Communication

Successful people not only develop ideas, they have the ability to communicate those ideas, and

align and influence others to join in their fulfillment. Special skills are required to become the type

of leader who can convey concepts and influence others to share their vision. These are the critical

communication skills that separate those who dream of what could be and those who achieve it.

Breakthrough Formal Communication Workshops

We are pleased to present a number of workshops that address the “formal” communication skills

that maximize a manager’s ability to use written, verbal, presentation, and listening skills that

instill excitement and support for ideas and direction. These workshops enhance the impact of a

leader’s vision, the understanding and support of those ideas and the ability of others to build on the

foundation of what a leader is creating for a department or organization.

Business Writing that Gets Attention, Support and Results

Effective writing is not just presenting ideas, it is gaining advocates

for those ideas. But it is not naturally developed, it must be learned.

This popular workshop reveals key techniques used by professional

business writers that will make it easy to create attitude-changing

and impact-generating documents.

You’ll Leave with Professional Techniques for:

•Making your writing more reader-friendly and idea-effective

•Understanding and analyzing your reader, making each

document more appropriate and influential

•Making your documents clearer and to the point

•Organizing your document for the most effective scan, read

and understanding

•Reducing your writing and editing time

Instructor:

Linda Combs

Schedule:

8:30 a.m.-4:30 p.m.

Tuesday, 3/8/11

Course #117JBB

Fee: $349

“I’ve attended 10 Delphi Center seminars over the past two years. I use much of what I’ve

learned everyday to increase my productivity.” –Darryl Douglas, CafePress

Breakthrough Formal Communication

Register Now!

18

Speaking Up: How to Maximize Your Impression Every Time You Speak

Are your ideas and your contributions underappreciated or

occasionally misunderstood? The impact you can make in your

organization and in your leadership can be enhanced through

speaking techniques specifically geared to today’s business

environment. And the greatest secrets rest in knowing what to

say, how to best say it, as well as what NOT to say. It all adds up to

career-changing skills not available anywhere else.

During this seminar, you’ll develop skills for making your best

impression during meetings and presentations, handling difficult

conversations, offering ideas or advice, networking, and much more!

You Also Will Learn to:

• Present your ideas and impressions with persuasive power

•Clearly communicate your needs and concerns as opportunities

for success

•Make small talk that results in a big impression

•Control your emotions in difficult situations

• Listen in ways that gain support for your ideas

• Identify and leverage conversational signals effectively

•Overcome reluctance and fear

Instructor:

Linda Combs

Schedule:

8:30 a.m.-4:30 p.m.

Tuesday, 4/19/11

Course #117KBD

Fee: $349

Listen Like a Leader: Essentials of Dynamic Listening

Dynamic listening is one of the key traits of highly effective people

and especially highly effective leaders. However, most of us listen

with only 30% effectiveness. Fortunately, dynamic listening is

a skill that can be developed with training and practice. Start

becoming a more effective and influential listener through the

insights provided in this essential seminar.

You’ll Develop Skills for:

•Using dynamic listening to build support for your ideas and vision

•Understanding how listening stimulates the ideas and

engagement of staff, peers and supervisors

•Overcoming barriers to effective listening

•Understanding how people process information and how

dynamic listening improves the productivity of both participants

•Reducing conflict while stimulating constructive engagement

through effective listening

• Improving both business and personal relationships through

enhanced listening

Instructor:

Mark Scureman

Schedule:

8:30 a.m.-4:30 p.m.

Wednesday, 4/27/11

Course #117KBG

Fee: $349

Breakthrough Formal Communication

Save up to 50% with our corporate discount plans. Call Jeanie Habich at 502.852.6597 for

details and start saving today!

Register Now!

Register Now!

19

Making Presentations: A Non-Threatening Approach Toward the Ultimate Impression

Effective presentation skills have become required for management.

But presentations also remain among the top things all of us dread

to do. That’s common, but so are some easy tips that transform

mundane presentations into engaging events that can also calm the

nerves and anxiety of presenters.

In this presenter-friendly format, participants will learn how to

present in an easy, comforting yet most effective manner. And

they do so without the pressure to present in class! From the

novice to the experienced, this is a workshop that will enhance

the presentation skills of anyone who wants their ideas presented

effectively and without worry.

You’ll Learn to:

• Plan a presentation that presents your ideas easily and effectively

•Rehearse your presentation and reduce worry

•Have fun with your presentations so others are more engaged

•Use body movement and language appropriately, even hiding

normal nerves

• Look and feel more comfortable and confident

•Develop more polished platform skills, from opening remarks to

addressing questions

•Deal with the normal “Murphy’s Law” of presentations

Instructor:

Linda Combs

Schedule:

8:30 a.m.-4:30 p.m.

Wednesday, 05/11/11

Course #117LBB

Fee: $349

Get It Write: Grammar and Editing for Business Communications

Grammar rules for business constantly change and some are no

longer applicable. Keeping your skills current is a must for anyone

responsible for business communications.

Effective formal business writing involves more than following

rules. Similarly, typographical and grammatical errors are more

than silly mistakes—they are a reflection of the image and quality of

your company.

The techniques you’ll learn at this seminar will help you avoid

writers’ and editors’ most common pitfalls – improper punctuation,

misspellings, grammatical miscues, misused words, and poor

sentence structure. You’ll learn how to spot and correct these

mistakes and improve the impact and professional image of your

business correspondence.

If you wish, bring samples of your company’s writing for

confidential review. Included with your take-home materials is a

proofreader’s checklist to help you “get it write” for your company

every time.

You’ll Also Learn:

•Recent changes in the rules of business usage and style

• Tips for focusing attention to catch the most subtle mistakes

• Techniques for pinpointing hard-to-see errors before any

communication goes out

• Expert secrets for proofreading similar documents

Instructor:

Linda Combs

Schedule:

8:30 a.m.-4:30 p.m.

Tuesday, 6/21/11

Course #117MBF

Fee: $349

Breakthrough Formal Communication

We’ll bring any workshop to your organization–and tailor the content to meet your unique

needs. For a complimentary, no obligation consultation, call Jeanie Habich at 502.852.6597.

Register Now!

Register Now!

20

Dynamic Interactive Communication

Presented ideas need the support of others if they are to be effectively developed and incorporated into

the vision of a department or organization. One of the key reasons managers fail is their inability to

align others around a focused objective and to motivate others to accept and enhance these objectives as

their own. The following workshops are uniquely designed to enhance the interactive communication

skills of managers and engage others around their ideas and visions. From the subtle to the direct, these

skills are critical for effective leadership at any level and in almost any situation.

More Effective Verbal Communication: Blending Assertiveness, Honesty and Power

Do you get caught in the middle of being too assertive in some

situations and too reflective in others? It’s a fine line to walk, but

to be heard effectively, it takes special skill and understanding.

Once addressed, however, these factors result in greater excitement

from your audiences, increased confidence in your own ability to

persuade and engage, and clearer direction and alignment from

everyone. It’s a vital skill often underappreciated and underutilized,

but the best leaders understand and apply it.

This workshop examines the three communication styles people use

when dealing with others: passive, assertive, and aggressive. It will

help you find a balance between “being a push-over” and “coming

on too strong.”

Attending Will Help You:

• Improve your and others’ effectiveness and productivity

•Create win-win relationships with you and those with whom

you communicate

•Build confidence and a positive self-image with you and your staff

• Speak up with greater ease

•Create a culture of respect and openly shared ideas

•Avoid conflict and power struggles

Instructor:

Linda Combs

Schedule:

8:30 a.m.-4:30 p.m.

Tuesday, 2/22/11

Course #117HBB

Fee: $349

Dynamic Interactive Communication

Register Now!

21

Working with Difficult People: How to Get Nearly Everyone on Your Side

Tired of working with people who “never come around” or those

who seem to have their own agendas or disagreements no matter

what you are trying to accomplish? There are ways to work with

these people and, often, they can become your strongest advocates if

you deal with them effectively.

One of our most popular and useful seminars, this session will

teach you how to work with the “know-it-alls,” the “aggressives,”

the “victims,” and six other types of difficult people. You’ll be

introduced to tools that identify the reasons behind conflict,

including the “Enneagram” which reveals and explains why some

people are more difficult to deal with than others. It’s a session that

will guide the effectiveness of your work relationships throughout

your career.

You’ll Leave with Strategies and Tools to:

• Identify ways to work more effectively with those who confront

and disagree with you

•Understand how to manage others’ stressors and “hot buttons”

•Determine if and how you might be a difficult person

• Flex to different conflict styles

•Reduce personal stress when dealing with unsettling people

or situations

• Build stronger and supportive relationships with obstructive

coworkers

•Build an effective team with potentially difficult people

Instructor:

Virginia Weber Denny

Schedule:

8:30 a.m.-4:30 p.m.

Wednesday, 3/9/11

Course #117JBC

Fee: $349

Strategies and Tactics for Effective Negotiations

Think your job doesn’t call for negotiation skills? Think again. It

does and effective leaders know the importance of being effective

negotiators.

Nearly every aspect of your workday involves negotiations—

external sales, interpersonal relationships, commercial transactions,

interactions with customers, staff and coworkers, bargaining

with suppliers, salaries and raises, even job descriptions and

performance measurements, just to name a few. Armed with the

right knowledge, strategies and skills, well-trained and well-

prepared negotiators deliver results that go straight to the company’s

and personal bottom lines.

Acquire and develop the interpersonal skills of effective negotiators

and effective managers. Register today!

You’ll Learn:

•How to determine and achieve the “win” you seek in each

negotiation opportunity

•How to prepare for your most effective negotiations

• The mutual gains approach to negotiation for a “win-win” outcome

• The importance of and methods for creating and distributing

value in any meeting

•What it takes to be effective in cross-cultural negotiations

• Practical, effective tactics for your personal negotiation toolbox

Instructor:

John Spence

Schedule:

8:30 a.m.-4:30 p.m.

Thursday, 3/31/11

Course #117JBK

Fee: $349

Dynamic Interactive Communication

Register Now!

Register Now!

22

The Polished Professional: Getting Ahead Using the Unwritten Rules of Success

Success and recognition in today’s business climate demand more

than skills and credentials. They also require an understanding of

the subtle nuances of working with others and within a culture of

expected behaviors and appearances. To join the most successful

people, you need to know how to nurture relationships, how to

promote yourself most effectively (without bragging), and how to

create advocates for your ideas.

You’ve seen that the most qualified employees are not always the

most skilled. However, they are usually the most credible and

the most “polished.” This workshop will add the skills of how to

package yourself to get the attention you deserve.

You’ll Learn to:

•Communicate with greater credibility and personal power

• Influence others and have your ideas recognized and supported

•Get your work noticed

•Network and build important relationships with others

Instructor:

Maryanne Honeycutt

Schedule:

8:30 a.m.-4:30 p.m.

Wednesday, 4/13/11

Course #117KBB

Fee: $349

Emotional Intelligence: the Foundation for Lifelong Professional and Organizational Success

It happens all the time: visionaries get fired, potential star

employees fail to meet expectations, groups of the most promising

staff can’t seem to get the job done. It’s not for a lack of skill or

desire; it is often simply an understanding of how to recognize

and apply our own and others’ feelings in the workplace. This has

become the foundation for the impact of Emotional Intelligence*,

insights that even the most seasoned executives often lack.

However, when properly understood and applied, it creates a

new, more consistent level of star performance throughout an

organization and throughout an individual’s career.

Emotional Intelligence can be learned and developed. Start reaping

the many benefits of EI by registering for this seminar!

You Will Discover:

• EI’s relationship to IQ—why relationships are as important as

skill-sets

• The value of EI at different job levels

•How to use EI to dramatically increase productivity and

performance

•What makes emotionally intelligent organizations more

successful and their people more engaged

•How to use 3 popular EI assessments to enhance your

organization’s culture and productivity

•How to implement EI to enhance customer and coworker

relationships

•How EI develops personal leadership ability and perceptions

Instructor:

Diane Banic

Schedule:

8:30 a.m.-4:30 p.m.

Tuesday, 5/17/11

Course #117LBC

Fee: $349

Research indicates that, for jobs of every type, Emotional Intelligence

is twice as important as IQ and technical skills combined. Moreover, EI

accounts for 85% of what separates star performers from average ones.

*Daniel Goleman, author of the best-

seller, Working with Emotional Intelligence,

describes EI as “recognizing and managing

our own feelings and those of others—the

fundamentals upon which are built such

important organizational competencies as

outstanding leadership, customer service

and teamwork.”

Dynamic Interactive Communication

Register Now!

Register Now!

23

Dealing Positively with Natural Conflict: Celebrating and Exploiting the Differences at Work

The Building Blocks of Exceptional Customer Service: Making Every Contact an Opportunity for Success

Did you know that conflict can actually enhance your effectiveness

at work when positively resolved? Did you know that leveraging

diversity in approaches can be a key competitive advantage? And,

conversely, trying to create a consistently collaborate culture

usually leads to dangerous mediocrity? This seminar was specially

designed to help you understand individual approaches to conflict

stimulation and resolution and learn new strategies for resolving

and leveraging inevitable workplace conflict.

Attending this Seminar Will Help You:

•Appreciate and leverage conflict that naturally arises from

important, different perspectives

•Create a climate that stimulates heated discussion and ideas yet

achieves effective resolution and direction

• Improve interpersonal management with diverse staff

• Improve your interpersonal motivation and productivity

•Reduce your stress level and enhance your focus on what matters

• Prevent needless future conflicts, yet encourage important ones

•Maximize positive outcomes

Instructor:

Virginia Weber Denny

Schedule:

8:30 a.m.-4:30 p.m.

Wednesday, 5/25/11

Course #117LBG

Fee: $349

This introductory workshop presents and hones the many skills that

contribute to exceptional customer service. It is intended for those

who manage how a company serves external customers as well as

those who serve internal ones. It is a practical session that addresses

real company issues and solutions.

It features a self-assessment, case study, role-plays, small-group

exercises, dyad discussion questions, and an opportunity to raise

specific customer-service challenges that confront you. Bring your

greatest concerns, frustrations and goals to share with other service

professionals and we’ll address specific solutions in detail. In-house

or as a workshop, this is for anyone serious about exceptional

customer relationships.

You’ll Leave this Interactive Workshop with Essential Skills for:

•Making heroes out of customer service representatives

•Maintaining positive attitudes in all customer contacts

• Identifying and addressing each customer’s needs

• Turning multiple contact points into multiple opportunities

• Transforming customer complaints into customer advocates for

your business

•Understanding the value of “little things” such as voice tone,

body language and key words

•Reducing on-the-job stress and employee turnover

•AND MUCH MORE!

Instructor:

Linda Combs

Schedule:

8:30 a.m.-4:30 p.m.

Tuesday, 6/7/11

Course #117MBC

Fee: $349

Dynamic Interactive Communication

“I’d recommend the Delphi Center to any organization committed to organization growth

through employee development.” Trish Candler, SPHR, E.ON U.S.

Register Now!

Register Now!

24

Earn a Certificate for Your Professional Development AccomplishmentsBy completing your choice of workshops in select program areas, you can become eligible to receive a

framed certificate from the University of Louisville. This certificate reflects your accomplishments and

dedication to advancing your effectiveness and growing your organization.

Certificate in Management Development [complete 7 workshops]

For current and aspiring

managers, supervisors and

directors, this program offers

nearly 50 workshop selections.

Complete 6 workshops in these

content areas: Management &

Leadership (1), Motivation &

Coaching (1), Critical Thinking

(1), Organization & Productivity

(1) and Communications (2).

Also, complete one elective

from any content area. Exams

are given for each course taken

and, upon passing, you will

receive a framed Certificate in

Management Development from

the University of Louisville.

Certificate in Professional Development [complete 5 workshops]

For non-managers, this

certificate program offers 40

workshop selections. Complete

at least 4 in the content areas

of Critical Thinking (1),

Organization & Productivity

(1) and Communications (2)

with one additional elective

in any of these content areas.

Upon completion and passing

of exams, candidates will be

recognized with a framed

Certificate in Professional

Development from the

University of Louisville.

Certificate in Purchasing and Supply Chain Management [complete 6 workshops]

For professionals in the critical

areas of purchasing, production

and inventory control,

distribution and supplier

management, UofL offers a

certificate program requiring

completion of three core

requisites, three electives and

successful examination (70%

or higher). Core courses include

Essentials of Purchasing,

Improving your Negotiation

Skills, and Legal Aspects of

Purchasing. Candidates will

also need to complete their

choice of three electives

from six other purchasing

courses. Additional details

can be found at louisville.edu/

professionaldevelopment/

certificate-programs.

If you have questions about our certificate programs, call 502.852.6456 or visit

louisville.edu/professionaldevelopment/certificate-programs.

Management DevelopmentCerti�cate

Professional DevelopmentCerti�cate

Purchasing & Supply ChainManagement Certi�cate

Management DevelopmentCerti�cate

Professional DevelopmentCerti�cate

Purchasing & Supply ChainManagement Certi�cate

Management DevelopmentCerti�cate

Professional DevelopmentCerti�cate

Purchasing & Supply ChainManagement Certi�cate

Professional Development/Certificate Programs

25

Professional Development/Certificate Programs

extensive educational and broad industry experience leading quality initiatives and change acceleration

projects.

Human Resources Management Series The Delphi Center recognizes the unique role and responsibilities facing today’s leaders in human

resource management. As such, we offer two benefits:

The first is a selection of key programs helpful and/or specifically designed to enhance the talent

management role demanded of HR professionals.

The second is our role as a partner to provide the training, personal growth and organizational

productivity support for your organization. We offer price discounts based on the number of employees

enrolled or the number of workshops taken in our management development programs. We also can

present any of our workshops in-house and customize the content to specifically address the unique

culture or needs of your organization.

HR Leadership Series Courses

InnerWellness: The New Way to More Fulfilling WorkLearn how you can enhance your own productivity and impact through a healthier lifestyle. In

addition, learn how a corporate wellness initiative can impact your entire organization and how you can

champion the initiative (and take credit for the results!).

See page 13 to learn more about this life-changing program.

How to Make Legal and Objective Hiring DecisionsThe responsibility is yours not only to attract and screen the best talent for your organization, but also

to ensure that all parties understand how to evaluate candidates fairly and effectively. Even if you have

procedures in place, this workshop provides the breadth and depth for more effective and engaging

hiring.

See page 7 to learn more.

Save 25-50% with corporate discount plans!

Join the growing number of organizations who are training their employees for less through the

Delphi Center’s corporate discount plans. Choose from these two money-saving options:

Plan 25%

Commit to only 10 registrations in a one-year period and save 25% on an unlimited number of

registrations during the period.

Plan 50%

Commit to only 20 registrations in a one-year period and save 50% on an unlimited number of

registrations during the period.

Better yet, no up-front payment is required! Simply pay at the time of each registration!

Start your savings today by calling Jeanie Habich at 502.852.6957. Enrollment is fast and easy!

26

Project Management Seminars and Certificate Program

UofL offers PMI-approved Project Management Training

The University of Louisville is a Project Management Institute Registered Education Provider. Now you

can work toward a prestigious PMP certification with UofL’s PMI-approved training at the conveniently

located Shelby Campus @ ShelbyHurst. Or, if you prefer, earn a Certificate in Project Management or

Professional’s Certificate in Program Management from the University of Louisville.

The curriculum in UofL’s Certificate in Project Management is based on the processes and knowledge

areas in the PMI’s A Guide to the Project Management Body of Knowledge (PMBOK® Guide). You will

learn fundamentals of project planning, scope management and control, time and cost management,

leadership, team building, conflict management, and many other skills essential for project success.

Project managers, functional managers in a project environment, and project team members are

encouraged to attend.

Project Management Certificate Requirements: To earn a certificate from UofL, you must complete “Fundamentals of Project Management” and

“Project Management Practical Application.” Following a skills assessment, you’ll receive an attractive,

framed certificate. Of course, any of our project management courses may be taken independently or as

credit toward a certificate.

Earn a Certificate in Project Management, work toward your PMP® certification, and earn CEUs and

PDUs in the process. Begin by registering today!

Fundamentals of Project Management (12 PDUs)This 12-hour course focuses on

project management concepts;

tools and techniques used

in a project management

environment; and basic skills

required to effectively manage

a project and project team.

This course is a prerequisite for

attending “Project Management

Practical Application.”

Schedule:

6-9 p.m., Thursdays, 2/17/11 –

3/10/11

Course #117JBA

Fee: $565

Project Management Practical Application (36 PDUs)This 36-hour course focuses

on practical application of

the project management

processes that fall within

the PMBOK. It also explores

scope change control, earned

value analysis, network flow

diagramming, critical path

analysis and management,

team development, and risk

response planning.

Prerequisite:

Successful completion of

“Fundamentals of Project

Management” or equivalent

training. This requirement is

waived for those with PMP

certification or evidence

of a college level project

management course.

Schedule:

6-9 p.m., Thursdays, 3/17/11 –

6/9/11 [skip 5/5/11]

Course #117MBA

Fee: $1695

PMP® Exam Facilitated Study

This 36-hour course focuses

on the PMI PMBOK® (Body

of Knowledge) and specific

exam preparation tactics.

PDUs are not offered; however,

completion of the study course

counts toward the PMP exam

eligibility criteria.

Prerequisites:

Minimum eligibility

requirements to sit for the PMP®

exam. For the latest criteria,

please refer to the Project

Management Professional

Credential Handbook located

on the Project Management

Institute’s web site:

www.pmi.org.

Schedule:

6-9 p.m., Tuesdays, 2/15/11 –

5/10/11 [skip 5/3/11]

Course #117LBA

Fee: $1995

A 100% online version

of “Project Management

Application” is available

to organizations with 6 or

more employees needing

the course. Call Julijana

Curcic at 502.852.5636 for

further information.

Professional Development/Certificate Programs

Register Now!

Register Now!

Register Now!

27

Available for exclusive presentation upon request…

Project Management: An Executive SummaryDiscover how structured project management can increase the

probability of project success and save your organization time

and money.

Estimated Length of Program: 1.5 hours.

Fee: $0

Understanding Project Management ProcessesThis course is recommended for employees who have

responsibility for project completion—from project sponsors to

project managers to project team members.

Estimated Length of Program: 5 hours.

Fee is based on level of customization desired, length of

program, and number of participants.

To schedule either program or discuss your organization’s

needs, please call Jeanie Habich at 502.852.6597 or send an

email to jeanie.habich@louisville.edu.

Professional’s Certificate in Program Management NEW!

The Program Management Professional (PgMP) is PMI’s latest

credential. It is designed for professionals who:

•Define and initiate projects

•Assign and direct project managers

•Make recommendations to modify programs to better achieve strategic objectives

•Keep strategic goals at the forefront of all project activities

• Prioritize and integrate competing initiatives

PMI’s Standard for Program Management is the foundation of this certificate program.

Following completion, you will have mastered the three basic tenets of program management: benefit

management, stakeholder management, and program governance. You’ll leave with 24 PDUs and a

framed Professional’s Certificate in Program Management from the University of Louisville.

Prerequisites: 1) An active PMP certification; or 2) Certificate in Project Management from the

University of Louisville; or 3) Successful completion of the PgMP credential application review process

Schedule:

6-9 p.m., Tuesdays, 4/12/11 – 6/7/11 [skips 5/3/11]

Course #117MBB

Fee: $1495 (includes textbooks)

Information on eligibility requirements and credential policies for the PMI’s Program Management

Professional (PgMP) can be found online at www.pmi.org/PDF/pdc_pmphandbook.pdf

UofL’s certificate programs

are taught by practitioners

with a combined 50 years

of project management

experience!

Chuck Milhollan, PMP,

PgMP, director of program

management for Churchill

Downs who has over 25 years

of experience in personnel and

project management.

Gary Hughes, PMP, learning

consultant, adult learning

theorist, and application

consultant dedicated to the

development of cutting-edge

learning applications and

implementation of complex

application solutions.

Joe Luttrell, PMP, business

professional experienced as an

IT system and database engineer

as well as a project/program

manager.

Steve Bennett, MBA, PMP,

accomplished technology

program manager with

Professional Development/Certificate Programs

Register Now!

To learn more about how to save up to 50% per registration or to schedule a complimen-

tary consultation on how we can partner with your organization see page 25 or, contact

Julijana Curcic at 502.852.5636.

28

All Delphi Center faculty bring

hands-on business experience as

well as engaging teaching skills.

This ensures each workshop offers

best practice principles, practical

application, and an environment

conducive to learning.

James Hale, certified public

manager and former trainer for

the Kentucky Transportation

Cabinet and Kentucky

Governmental Services Center.

Mark Scureman, retired

U.S. Army colonel who has

presented hundreds of leadership,

management and communication

seminars throughout the United

States and Canada.

Patricia Thurman, certified

public manager and former

director of the Division of

Employee Development for the

Kentucky Transportation Cabinet.

Linda Combs, trainer with

over 20 years of experience who

specializes in helping people

improve management and

communication skills.

Steve Goodwin, consultant,

trainer and facilitator with

35 years’ experience in

experiential education.

Virginia Weber Denny,

director of Professional

Development for the Delphi

Center who also provides

consulting and facilitation

services to Delphi clients.

Kimberly May, certified

Wellness Inventory ® coach

and founder/owner of Inspire

Wellness, LLC, which helps

organizations and individuals

balance and manage stress,

health and productivity.

Maryanne Honeycutt,

professional speaker and

trainer who specializes in

performance management.

Sharon Kerrick, current

professor at the UofL College

of Business, with over 20

years business experience in

entrepreneurship, management

and technology.

Diane Banic, a licensed

psychologist with 25 years of

professional training including

work at Executive Development

Resources, Jewish Hospital,

Churchill Downs, Inc, and

American Commercial Lines.

Steve Kerrick, CPA, partner at

Mountjoy Chilton Medley with

over 30 years of accounting,

financial, tax and estate

planning expertise.

The Delphi Center Instructors

29

Forget Superman and Wonder Woman!Make Empowerment Your Competitive Advantage

What do Superman and Wonder Woman have in common? Well, aside from a shared choice

in clothing colors, they both have superhuman powers to get things done. Wonder Woman’s

bracelets fend off bullets. Superman can fly and scan for emergencies and quickly take care

of problems. They seem able to handle almost any challenge.

But skills alone don’t make leadersYou see, super heroes mostly react to problems and usually work alone. They only handle

one problem at a time. And they are lousy at succession planning. Organizations that

succeed recognize that real power comes from infusing strong leadership throughout the

organization. This creates true EMPOWERMENT.

The evidence of empowermentEmpowerment results when an organization creates leaders at all levels. Many leaders

are able to address many problems and raise the productivity of numerous departments

and functions. It means pushing decision making down to the lowest possible level in the

organization. Decision making and decisive action are released right where the action is.

Customers love it because the people who serve them are more solution focused and action

ready. Leaders love it because their employees are more productive, which frees them to be

more proactive and visionary. The empowered employees love it because they can be more

responsive, innovative and engaged. Their ideas are not only effectively presented, they

are embraced and developed. They also have the opportunity to leverage their individual

strengths in the manner where they and their organization are most fulfilled.

The requirements of empowermentThis is why visionary companies continuously invest in their people. And why visionaries

invest in themselves. Leaders at all levels seek to improve their knowledge and skills. They

get energized from new ideas. They want new ways to stimulate others. And, as stated in

Good to Great, they recognize their own weaknesses and humbly but aggressively push

themselves to become better leaders.

Effective leaders at all levels continuously enhance their skills in communication,

motivation, productivity, and critical thinking as well as management. This allows them to

address problems through others as well as through their own insights.

This is the focus behind leader-based management. It requires a special drive and vision

from individuals and companies. It changes stagnant “organizations” into dynamic

“organisms” that continuously improve. It transforms managers and supervisors into leaders.

May you enjoy the continuous growth and the ongoing journey as you reach these new

levels.

Virginia Denny

Director of Professional Development

University of Louisville Delphi Center

Leadership in a Nutshell

30

Location. Workshops are held

on UofL’s Shelby Campus @

ShelbyHurst. Free parking is

provided. You can enter the

campus from Shelbyville Rd.

or from N. Hurstbourne Pkwy.

Campus maps are included with

confirmation documents which

are e-mailed 7-10 days prior to

each workshop.

Fee. Unless specified otherwise,

the fee for one-day programs is

$349, which includes materials,

parking, lunch and refreshment

breaks. Prepayment is preferred.

We accept VISA, MasterCard

and checks.

Cancellation Policy. A full

refund will be made if you

cancel at least 7 days prior to the

start date. When cancellation

is made at a later date, we will

accept a substitute or transfer

you to another workshop at that

time. If you don’t cancel and

you don’t attend, you are still

responsible for payment.

Inclement Weather. If the

University of Louisville closes

for the day due to inclement

weather, Delphi Center

workshop will be canceled and

rescheduled. If the university

opens on a delayed schedule,

Delphi Center workshops

will meet at their regularly

scheduled times.

Continuing Education Units

(CEUs). CEUs are available to

participants who successfully

complete a workshop. CPE

credits are available to CPAs.

One hour of instruction equals

1.2 CPEs.

Lodging. Several nearby hotels

are available to those needing

overnight accommodations. Call

502.852.6456 for a listing.

Tax Credits/Deductions.

Depending on income, those

who self-pay for continuing

education workshops may be

eligible for lifetime learning

credits. Consult your tax advisor

for specifics.

Guarantee. If you are not

completely satisfied with the

return on your time and money

investments, we will refund

your tuition fee in full.

Questions? Call 502.852.6456

or 1.800.334.8635

(extension 852-6456).

General Information

31

4 Easy Ways to Register!

REGISTER ONLINE by

visiting http://louisville.edu/

professionaldevelopment/2011

MAIL the registration form

and payment to Delphi Center,

Shelby Campus @ ShelbyHurst,

University of Louisville,

Louisville, KY 40292

FAX the registration form to

502.852.8573

CALL (502) 852.6456 or

1.800.334.8635, extension 852-

6456 between 8:30 a.m. and

4:30 p.m., Monday-Friday.

YES! Please register me for:

Seminar/Workshop _______________________________________

Course # ____________________ Date _______________________

Seminar/Workshop _______________________________________

Course # ____________________ Date _______________________

Seminar/Workshop _______________________________________

Course # ____________________ Date _______________________

Please enroll me in your:

❑ Management Development Certificate Program

❑ Professional Development Certificate Program

❑ Project Management Certificate Program

❑ Purchasing/Supply Chain Management Certificate Program

IMPORTANT: Please enter the ALPHABETIC code that appears above

your name on the mailing label

❑ Mr. ❑ Ms. Name _______________________________________

Organization ____________________________________________

Title ____________________________________________________

Address _________________________________________________

City __________________________ State _____Zip ___________

Business Phone _______________ FAX ______________________

Cell Phone ______________________________________________

E-mail Address ___________________________________________

E-mail addresses are used to send course acknowledgments/

confirmations and announcements of future courses. We do not

share or sell our customers’ e-mail addresses.

Payment:

(Please see our cancellation policy on the previous page.)

❑ Check enclosed, payable to University of Louisville

❑ Charge to: ❑ VISA ❑ MasterCard

Card # _________________________Exp. Date _______________

Name on Card ___________________________________________

Signature ________________________________________________

Questions: Call 502.852.6456 or 1.800.334.8635 (extension 852-6456).

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