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6 - 12 August 2013 Issue 526 www.thesouthafrican.com p7 | SA guitarist fronts band for smash-hit West End musical ‘Rock of Ages’ INSIDE: p12 | SA internet stone last among mid-size EMEA countries for speed p8 | Rinsing out in Alentejo, Portugal: slow travel through Vasco da Gama country DRUMSTRUCK: The percussive sensation Drum Struck arrives at this month’s Edinburgh festival fresh from Africa (via Japan and NYC). The show has been compared to an off-Broadway Lion King for its infectious energy and rhythm. More details on www.thesouthafrican.com 39721 0808 168 0455 www.1stcontact.com/mast1 CHEAPEST VACCINATIONS & NO CONSULTATION FEE TAX, FINANCIAL AND MIGRATION EXPERTS: Money Transfers, Tax Refunds, Limited Companies & Accounting, UK Bank Accounts, Visas, CV & Job Assistance, Travel Clinic, Shipping and Umbrella Services ‘ZUMA HAS FAILED ZIMBABWE AND SADC’ by STAFF REPORTER PRESIDENT Jacob Zuma has come under fire for congratulating Robert Mugabe on his victory in last week’s Zimbabwean elections, despite international concern that there were ‘serious irregularities’ in the poll. The Zimbabwe Electoral Commission on Saturday announced that Mugabe’s ZANU- PF won the presidential election with a ‘landslide’ 61 percent of the vote, compared with 34 percent for Tsvangirai’s Movement for Democratic Change (MDC). Zuma extended his ‘profound congratulations’ to Mugabe on his re-election as President of the Republic of Zimbabwe following the ‘successful harmonised elections’ on 31 July. Zuma urged all political parties in Zimbabwe to accept the outcome of the elections as election observers reported it ‘an expression of the will of the people.’ Zuma noted that South Africa and Zimbabwe enjoy ‘strong, solid and cordial historical relations’ and expressed South Africa’s ‘readiness to continue to partner with Zimbabwe in pursuit of a mutually beneficial cooperation.’ However Democratic Alliance MP Ian Davidson, Shadow Minister of International Relations and Cooperation, condemned Zuma’s support for Mugabe. “By congratulating Robert Mugabe on his stolen election, President Zuma has failed Zimbabwe, failed Zimbabweans and failed the Southern African Development Community (SADC) by not providing the leadership that the region desperately required,” Davidson said. “Zuma’s congratulations are not only extremely premature... but shamefully legitimises undemocratic practices during elections, and sends a message that significant irregularities will be tolerated by his administration” he added. Both observer missions and civil society noted irregularities with the voters’ roll and voting process. Parties were denied timely access to the roll and the roll itself was clearly flawed. The DA’s observer also saw people being allowed to vote with registration slips which opens the process to abuse and fraud,” he added. “Zuma has failed Zimbabwe and allowed Mugabe to get away with a farce of an election, instead of taking a tough stance at SADC to ensure that reforms such as free media and a change in the security apparatus were in place and that Zimbabweans were ensured a free and fair democratic election, especially in his position as facilitator of the monitoring group of the Global Political Agreement.” Davidson called on Zuma to exercise leadership in SADC by seeking an urgent meeting of all heads of state to discuss the serious concerns that had been noted. Tsvangirai says his party will exhaust all legal remedies to challenge the results of the elections while Britain, the United States and Australia have called on SADC and the African Union (AU) which last week gave their seal of approval to the election, to revisit their conclusions. According to The Telegraph, independent monitors claimed that as many as 750,000 voters were prevented from casting their ballots on Wednesday because of irregularities in voters’ lists. They also allege thousands of unregistered voters were allowed to vote. A total of 3 480 047 voters cast their ballots. Foreign Secretary William Hague said Britain had “grave concerns” about the conduct of the election. Although the United States, along with other western countries, was barred from monitoring these elections, John Kerry, US Secretary of State, said he was concerned by delayed provision of the voters’ roll and allegations of organised tampering. | Democratic Alliance condemns President Jacob Zuma for congratulating Robert Mugabe on winning last week’s Zimbabwean presidential election, while international pressure mounts to re-examine results of the ‘farcical’ poll

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Page 1: The South African, Issue 526, 6-12 August 2013

6 - 12 August 2013 Issue 526

www.thesouthafrican.com

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p7 | SA guitarist fronts band for smash-hit West End musical ‘Rock of Ages’

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p12 | SA internet stone last among mid-size EMEA countries for speed

p8 | Rinsing out in Alentejo, Portugal: slow travel through Vasco da Gama country

DRUMSTRUCK: The percussive sensation Drum Struck arrives at this month’sEdinburgh festival fresh from Africa (via Japan and NYC). The show has beencompared to an off-Broadway Lion King for its infectious energy and rhythm. More details on www.thesouthafrican.com

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‘ZUMA HAS FAILED ZIMBABWE AND SADC’by STAFF REPORTERPRESIDENT Jacob Zuma has come under fire for congratulating Robert Mugabe on his victory in last week’s Zimbabwean elections, despite international concern that there were ‘serious irregularities’ in the poll. The Zimbabwe Electoral Commission on Saturday announced that Mugabe’s ZANU-PF won the presidential election with a ‘landslide’ 61 percent of the vote, compared with 34 percent for Tsvangirai’s Movement for Democratic Change (MDC). Zuma extended his ‘profound congratulations’ to Mugabe on his re-election as President of the Republic of Zimbabwe following the ‘successful harmonised elections’ on 31 July.

Zuma urged all political parties in Zimbabwe to accept the outcome of the elections as election observers reported it ‘an expression of the will of the people.’ Zuma noted that South Africa and Zimbabwe enjoy ‘strong, solid and cordial historical relations’ and expressed South Africa’s ‘readiness to continue to partner with Zimbabwe in pursuit of a mutually beneficial cooperation.’

However Democratic Alliance MP Ian Davidson, Shadow Minister of International Relations and Cooperation, condemned Zuma’s support for Mugabe.

“By congratulating Robert Mugabe on his stolen election, President Zuma has failed Zimbabwe, failed Zimbabweans and failed the Southern African Development Community

(SADC) by not providing the leadership that the region desperately required,” Davidson said. “Zuma’s congratulations are not only extremely premature...but shamefully legitimises undemocratic practices during elections, and sends a message that significant irregularities will be tolerated by his administration” he added. Both observer missions and civil society noted irregularities with the voters’ roll and voting process. Parties were denied timely access to the roll and the roll itself was clearly flawed. The DA’s observer also saw people being allowed to vote with registration slips which opens the process to abuse and fraud,” he added.

“Zuma has failed Zimbabwe and allowed Mugabe to get away with a farce of an election, instead of taking a tough stance at SADC to ensure that reforms such as free media and a change in the security apparatus were in place and that Zimbabweans were ensured a free and fair democratic election, especially in his position as facilitator of the monitoring group of the Global Political Agreement.”

Davidson called on Zuma to exercise leadership in SADC by seeking an urgent meeting of all heads of state to discuss the serious concerns that had been noted.

Tsvangirai says his party will exhaust all legal remedies to challenge the results of the elections while Britain, the United States and Australia have called on SADC and the African Union

(AU) which last week gave their seal of approval to the election, to revisit their conclusions. According to The Telegraph, independent monitors claimed that as many as 750,000 voters were prevented from casting their ballots on Wednesday because of irregularities in voters’ lists. They also allege thousands of unregistered voters were allowed to vote. A total of 3 480 047 voters

cast their ballots. Foreign Secretary William Hague said Britain had “grave concerns” about the conduct of the election. Although the United States, along with other western countries, was barred from monitoring these elections, John Kerry, US Secretary of State, said he was concerned by delayed provision of the voters’ roll and allegations of organised tampering.

| Democratic Alliance condemns President Jacob Zuma for congratulating Robert Mugabe on winning last week’s Zimbabwean presidential election, while international pressure mounts to re-examine results of the ‘farcical’ poll

Page 2: The South African, Issue 526, 6-12 August 2013

2 | 6 - 12 August 2013 | thesouthafrican.com

News Follow us on Twitter:@TheSAnews

Blue Sky publishes the following titles:

The paper used to print this publication has been sourced from sustainable forests (farmed trees). Please reduce waste by recycling your copy or passing it on to others.The printed opinions of advertisers and writers are theirs and not necessarily shared by Blue Sky Publications Ltd. Unless otherwise stated, copyright of all original materials is held by Blue Sky Publishing Ltd.

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Editor: Heather WalkerProduction: Brett Petzer & Jackie LampardRegistered office: Unit C7, Commodore House, Battersea Reach, London SW18 1TW.Tel: 0845 456 4910Email: [email protected]: www.thesouthafrican.comDirectors: P Atherton, A Laird, J Durrant, N Durrant and R PhillipsPrinted by: Mortons of Horncastle Ltd

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Each week we profile one of the many writers who contribute to The South African.

Paul Lambis

Paul is a South African-born Cypriot who emigrated to Cyprus in 2002. He is a graphic designer and an editor and has worked as a radio broadcaster and copywriter. Married with one child, Paul enjoys travelling to London on a regular basis. Paul is the author of “Where is Home?” – a journey of hilarious contrasts. For more information on Paul Lambis, and to order his book online, visit www.paul-lambis.com

Follow him: @PaulLambis

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Chinese firm buys South African wine estate| The transaction, which was completed for an undisclosed amount in July, marks the first occurrence of a Chinese multinational investing in South Africa’s vineyardsby STAFF REPORTERYANGZHOU-BASED Perfect China has made the Asian country’s first investment in South Africa’s wine industry, acquiring the Val de Vie estate in the Western Cape in a deal

expected to boost exports of South African wine to the Far East.

Perfect China, through its 51% shareholding in Perfect Wines of South Africa, purchased the 25-hectare wine farm between Paarl and Franschhoek that includes 21 hectares of vineyards, a manor house and wine cellar.

Perfect Wines of South Africa was established as a joint venture between Hein Koegelenberg from Leopard’s Leap and La Motte and Perfect China in 2011.

“The L’Huguenot brand was born out of this joint venture and has already been responsible for the export of 2.8-million bottles of wine to China in 2011 and 2012 – amounting to about 25% of the total annual South African wine exports to China,” Perfect China, Perfect Wines of South Africa and Val de Vie said in a joint statement on Thursday.

Perfect China distributes L’Huguenot throughout the Far East with a sales team of over a million agents and 5 000 depots to markets including Malaysia, Thailand, Singapore and Vietnam.

“The Chinese wine market is very important to our industry, and this first Chinese investment in the South African Winelands is a clear indication of their interest in our wines and can lead the way to a bright future for the export of SA wine to the East,” said Perfect Wines of South Africa chairperson Hein Koegelenberg.

Perfect Wines will host 700 members of the Chinese sales team on an incentive trip to Cape Town in September, in the first of a series of planned annual incentive trips, to introduce them to South Africa and equip them to better sell the wine in the Far East.

Val de Vie’s cellar facilities will be expanded as part of the agreement to increase production and maturation capacity. “Producing these volumes of quality wine requires many services, which will effect job creation in the winelands,” the companies said.

“With this venture we want to focus on tourism from China to South Africa.

“Bringing the Chinese customers to South Africa and letting them experience our wine beauty will turn them into permanent wine ambassadors,” Koegelenberg said.

For the latest news, and to have your say on issues affecting South Africans abroad, visit thesouthafrican.com/news

Page 3: The South African, Issue 526, 6-12 August 2013

3thesouthafrican.com | 6 - 12 August 2013 |

NewsLike us on Facebook:facebook.com/thesouthafrican

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For the latest news, and to have your say on issues affecting you, visit thesouthafrican.com/news

8 August 2013Breakfast Indaba Putney: The SA Chamber of Commerce delivers the most proactive business networking opportunity within the South African community over a monthly Breakfast Indaba. The guest speaker will be Mark Griffiths, Founding Partner of the SecondNature Partnership LLP. £10. southafricanchamber.co.uk

Until 30 Sept 2013Africa Entsha UK Tour: South African a capella quartet Africa Entsha are touring the UK over the next three months, including a return to the Edinburgh Fringe. At

the heart of their shows are Zulu songs full of rhythm, style and spirit.Africa-entsha.weebly.com

13 September 2013The Nedbank South African Charity Golf Day: Spend the day with friends while supporting the outstanding work being done by all our benefitting charities in South Africa. Packages available from £225 (individual) for 18 holes, shirt, braai, gala dinner, Saracens ticket sponsored by Saracens Rugby for 18th October 2013 Heineken Cup match. Foxhills, Surrey sagolfday.com

For more events and details: www.thesouthafrican.com/events

South Africa marks Women’s Month| This year’s theme is ‘A Centenary of Working Together towards Sustainable Women Empowerment and Gender Equality’

by STAFF REPORTERSOUTH Africa commemorates Women’s Month in August as a tribute to the more than 20 000 women who marched to the Union Buildings on 9 August 1956 in protest against the extension of Pass Laws to women.

The Government of South Africa declared August women’s month and 9 August is celebrated annually as Women’s Day.

The theme for Women’s Day 2013 will be “A Centenary of Working Together towards Sustainable Women Empowerment and Gender Equality”.

The focus for this year will also be on the impact of the 1913 Natives Land Act, as well as programmes and projects to accelerate women’s access to land.

Since the dawn of democracy in 1994, government has made significant progress in empowering women in the spheres of politics, the public sector and education.

The country has moved from the past where women suffered oppression based on their gender, colour and class to one where gender equality is now a constitutional imperative.

Since 1994, government has put in place a range of legislation to create an enabling environment for women, and to improve their participation in income-generating activities in the economy.

More importantly, the Government has prioritised improving the provision of basic services in rural areas particularly to women.

To achieve this goal, the Department of Rural Development and Land Reform in 2009 introduced the Comprehensive

Rural Development Programme (CRDP), to ensure that a better life for all becomes a reality.

The CRDP aims to improve the living standards and welfare of people in rural areas through the provision of basic services; small, medium and macro-enterprises development and rural industrialisation.

Government is nevertheless mindful that more still needs to be done particularly to fight all forms of violence against women and children.

The Ten Richest Women in South Africaby STAFF REPORTERWE’VE brought you a list of the top 10 richest South Africans (most of whom are men). This Women’s Day, we bring you our list of the Rainbow Nation’s ten richest women.

1. Wendy Appelbaum – R1,99 billion/ $259 million Main income source: Gordon Family TrustWendy Appelbaum, daughter of Liberty Life founder Donald Gordon, was a director of Liberty Investors, the holding company of Liberty Group.

2. Wendy Ackerman – R1,46 billion/ $190 million Main income source: Ackerman Family Trust Wendy Ackerman was made a director in 1981. Her focus has been the development of Pick n Pay’s employee benefits. She and her husband Raymond control the Ackerman Family Trust, which owns half of Pick n Pay.

3. Pam-Golding-South-AfricaPam Golding - R640 million / $83 million Main income source: Pam Golding Properties Pam Golding is the Founder and Chairperson of the Pam Golding Property Group. What initially began as a hobby over 40 years ago developed into a fully-fledged and

highly successful career. 4. Sharon Wapnick – R334

million/ $43 million Main income source: Premium Properties/Octodec Sharon Wapnick has extensive experience in the property industry with particular emphasis on legal matters. She has been the Non Executive Chairman of Premium Properties Ltd since October 2010.

5. Elisabeth Bradley – R246 million/ $31.9 million Main income source: Diversified PortfoliosIn her 70s and having retired from the boards she sat on, Elisabeth Bradley still retains influence as the fourth wealthiest woman in the country.

6. Irene Charnley - R150 million/ $19.4 million Main income source; Johnnic Communications Charnley started out as a trade unionist for the

National Union of Mineworkers. After 13 years of service for NUM, she became the executive director of the MTN Group. She would later move onto Johnnic Communications.

7. Dr Judy Dlamini – R124 million/ $16.1 million Main income source: Aspen Pharmaceuticals Dr Judy Dlamini is a qualified doctor where she started her working life as a general practitioner and later specialised in occupational health.

8. Nonhlanhla Mjoli-Mncube – R94 million/ $12.1 million Main income source: Capitec/WBHONonhlanhla Mjoli-Mncube is currently an economic advisor for President Jacob Zuma.

9. Dr. Mamphela Ramphele - R93 million/ $12 million Main income source: various companies

Besides focusing on politics lately, Mamphela Ramphele is the Chairperson of Circle Capital Ventures Limited. She was the former Chairperson of Goldfields Limited.

10. Christine Ramon – R49,67 million/ $6.4 million Main income source: Sasol Christine Ramon is an Executive Director and the Chief Financial Officer of Sasol Limited.

Wendy Appelbaum

Page 4: The South African, Issue 526, 6-12 August 2013

4 | 6 - 12 August 2013 | thesouthafrican.com

Community Follow us on Twitter:@TheSAnews

Win a £25 Spur meal voucherVisit www.ukspur.co.uk to locate your nearest Spur

If you have been spotted in the circle on this page please email your address to [email protected] and your voucher will be posted to you.

by STAFF REPORTERTHE affinity South Africans living in London have with Saracens Rugby Club was given a huge boost on Wednesday 31 July, when Saracens hosted an open evening for the South African community at its new state of the art Allianz Park stadium.

South Africans met the players and management of the rugby club while enjoying boerewors rolls and South African wine.

Saracens moved to Allianz Park a year ago and the club plans to create an atmosphere South African fans can feel at home in. On the agenda for the 2013/2014 season are braai days, South African music, touch rugby tournaments and more.

Saracens rugby club open evening at Allianz Park

Page 5: The South African, Issue 526, 6-12 August 2013

5thesouthafrican.com | 6 - 12 August 2013 |

CommunityLike us on Facebook:facebook.com/thesouthafrican

Where to find usSnoggy’s – The Butchers

367 Upper Richmond Road, Putney, SW15 5QJCall us on: 0208 876 2050

ALSO AT Wimbledon Station, SW19 7NL

Our staff pride themselves on the level of personal service they offer. We have the

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It’s a sizzling hot summer at last and we have the specials to match, get your much loved and missed SA products in store or Online with free delivery on orders over £50

*Terms and Conditions: To Qualify for free delivery: Orders must be £50 or more. Offers valid while stocks last.

Grant Hawthorne’s recipe for marinated tuna on samphire

Marinated tuna on samphire

THIS recipe encapsulates the Japanese term of Umame. The sweetness of the plum wine, the piquant flavours of the pickled ginger and the richness of the tuna loin, combine to create a tuna dish that can be simply eaten raw or flash grilled for added flavours.

Ingredients:• 4kg Loin of Australian Rudder

Fish (my recommendation), cut into 10 X 5cm “loins”

• (Alternatives for this Tuna – use SASHIMI grade tuna – Big Eye or Yellow fin)

• Marinade• 40g Dijon Mustard• 40g Crushed Garlic• 20g Cracked White Pepper• 150g Pickled Ginger (roughly

chopped)• 40g Chopped Chives• 500ml Soy sauce• 200ml Olive oil• 300ml Lemon juice• 200ml Mirin (Sweet Japanese

Sake)• 200ml Plum wine

Method:• Mix the marinade with a whisk,

till the emulsion forms. Pour liberally over the tuna, ensuring the pieces are well coated.

Refrigerate for a minimum of 3hours (prior to use) and a maximum of 72 hours.

• Drain the tuna from the marinade. Heat a pan till smoking hot (high heat). Lightly grease the pan with a little olive oil and flash fry. This does create a lot of smoke and flame… but it’s necessary for the flavours to be encouraged.

• Remove from pan, rest for 1 minute and carve into escalopes.

• Serve immediately astride a salad, or if you require something more substantial, a stir-fry of vegetables, with Udon noodles or (when in season) some sautéed Sea Asparagus (Samphire), which have been tossed with toasted flaked almonds.

• It works extremely well when accompanied by a Thai lemongrass and galangal froth.

• Garnish with fresh lime wedges.

Notes:• The tuna should be deep in

colour, preferably Sashimi grade and not targeting the endangered list. The Western Australia Rudder Fish would be my personal recommendation, for taste, visual impact, texture and flavour.

• The serving style is simple, informal with a slight emphasis on stacking for height and visual appeal.

• Over many years that I have served this dish, I have rarely given out the recipe, as it’s a signature dish that I’ve taken with me through all my kitchens both here and abroad. Recently I have given it out to a few people and had it published locally.

• The recommended liquid accompaniment would be a simple Chenin Blanc or a light Pinot Noir.

Nelson Mandela’s Living Legacy

1962 – Building ANC support in free Africa| As the ANC entered the more assertive struggle of the 1960s, Nelson Mandela started to raise funds and build support among the leaders of newly-independent African countries.

AGAINST the new background of rising militancy and the embrace of armed struggle, the ANC agreed to send Mandela as a delegate to the February 1962 Pan-African Freedom Movement for East, Central and Southern Africa (PAFMECSA) meeting in Addis Ababa, Ethiopia.

Traveling there in secret, Mandela met with Emperor Haile Selassie I, and gave his speech after Selassie’s at the conference.

After the conference, he travelled to Cairo, Egypt, admiring the political reforms of President Gamal Abdel Nasser, and then went to Tunis, Tunisia, where President Habib Bourguiba gave him £5000 for weaponry.

He proceeded to Morocco, Mali, Guinea, Sierra Leone,

Liberia and Senegal, receiving funds from Liberian President William Tubman and Guinean President Ahmed Sékou Touré.

Leaving Africa for London, England, he met anti-apartheid activists, reporters and prominent leftist politicians.

Returning to Ethiopia, he began a six-month course in guerrilla warfare, but completed only two months before being recalled to South Africa.

On 5 August 1962, police captured Mandela along with Cecil Williams near Howick. Jailed in Johannesburg’s Marshall Square prison, he was charged with inciting workers’ strikes and leaving the country without permission.

Representing himself with

Slovo as legal advisor, Mandela intended to use the trial to showcase “the ANC’s moral opposition to racism” while supporters demonstrated outside the court.

Moved to Pretoria, where Winnie could visit him, in his cell he began correspondence studies for a Bachelor of Laws (LLB) degree from the University of London. His hearing began on 15 October, but he disrupted proceedings by wearing a traditional kaross, refusing to call any witnesses, and turning his plea of mitigation into a political speech. Found guilty, he was sentenced to five years’ imprisonment; as he left the courtroom, supporters sang Nkosi Sikelel iAfrika.

Page 6: The South African, Issue 526, 6-12 August 2013

6 | 6 - 12 August 2013 | thesouthafrican.com

Community Follow us on Twitter:@TheSAnews

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The OPTIMIST

Scatterlings| Day one and the first, tiniest problem presents itelf. So excited to update Monsieur Tom Tom that I totally wiped out all the maps.

I HAVE yet to see the book, to which I can claim a story. Compiled by a South African, Eve Hemmings, who now resides in New Zealand, I was asked to contribute a story of my own personal journey away from ‘home.’ I am published – but reserve any critique about the book until it actually reaches me. The scatterlings this week involve my own family. Madison is in Cape Town, Grayson at Maholoholo nurturing a baby, orphaned giraffe.

The patriarch leaves for the Free State next week and youngest daughter is off to Paris for a month to polish up the French. Joan is going to be ‘all by myself’ without Derby and sort of looking forward to some me time. Before all are abandoning the Southfields tube for distant skies, I have coaxed my youngest daughter into a trip to the Lake District.

The prospect of other young women having to embark on a four day car ride with their mothers conjures images Munch’s ‘The Scream’ – but my lassie sort of loves her mummy. This would be a cultural fest, a meeting of books, poetry and afternoon teas. None of this rough it stuff - I will be a biker chick some other time. When I ever get invited. Day one and the first, tiniest problem presents itself. So excited to update Monsieur Tom Tom that I totally wiped out all the maps. Without maps – blank. Gone, c’est vrai, just gone. My computer is bored at my attempts to re-instate and snubs me. Never mind, we will (am I actually saying this) revert to the use of that table sized map book gathering dust in the back of the car. Turning those pages can be likened to Dumbledore looking at the book of ancient spells. The road atlas is bigger than my car. As it turns out, this was a blessing in disguise.

Free of the voice telling me the

shortest way, along the busiest highway, we found roads with points of interest long forgotten . Literally the road less travelled in our case. Discovering the Peak District on smaller, windy roads to find a pub at the top of the craggy pass (here the biker would have trumped me) could have delayed the end destination but has added to the worth. Had a little heartbreak today. A decade ago we discovered the Pemberley trail. Pining for Colin Firth aka Darcy. No man was worthy. We went in search of him and found his clothes at Lyme House, the film location cited as Pemberley. You know where he emerges from the lake, wet, shirt clinging … Callan has been prepped. This is a hallowed place. Some idiot however thought it prudent to place a fibreglass, giant frigging sculpture of ‘Darcy’, still in the water. Looks like Disneyland, ogre, awful, tacky Darcy. People are taking photos with giant, scary Colin look alike. What possessed them to do this? Curse placed. Road trip continues. Map in hand and actually loving it.

Die NHS ‘Veldwerk’Brandpunt

CONRAD BRAND

| Met die lieflike weer daar buite is die laaste plek waar jy wil wees, in die Hospitaal!

Ek sal my nooit as ‘n weerprofeet uitgee nie, maar het ek nie net meer as drie maande gelede gesê, hier kom hitte wat dié mense nie ken nie? Wel sowaar! En hier bak ons nou lekker onder die son in Engeland, die Leeus het die Aussies gewen en vir die eerste keer in 77 jaar is daar ‘n Britse Wimbledon manskampioen en moet tog nie vir Prins George vergeet nie.

Diep verwonderd vra jul seker, waarop is die man? Wel, dis pille! NHS pille wat ek moes begin neem die Vrydag net voor die Leeus hul stertkwas in die tweede toets gesien het. Al die gebeure hierbo moes ek, been in die lug, vanuit die skerm wat hul huis noem beleef. Die son het net die kwik begin roer toe ek huis gebonde die son moes mis, en nou, vandag dat ek my laaste pilletjie gedrink het, wil dit mos reën.

Ek sal nie in diepte ingaan oor die ongelukkie wat my getref het nie, so kom ons noem dit ‘Veldwerk” vir dié wat dalk gewonder het hoe dit is om in die kokende hitte in die genade van ‘n NHS hospitaal gelaat te word. ‘n Ervaring wat ek graag met julle deel. Ek moet! Vir dié wat ook met ‘n kortbroek grassny.

Ek begin dus by my dokter; Ek hap nog so na teruggaan werk toe,

toe hy met so ‘n skuins glimlag my in die rede val, “Jy kan maar ‘n oornag-sakkie gaan pak” – Als in Engels, sê hy my. Verstom het ek na hom gekyk.

Is hy dan reg? Dit nadat ek klaar vir ‘n week by die huis moes sit en elke vyf minute wakker skrik met die Kindle wat daar op die vloer lê. Kom ek sê jou, die antibiotika was sterk! Ek is ‘n groot man en om my so moedeloos deurmekaar te kry, vat baie gif. Iets wat selfs Klippies sukkel om te doen.

Ek het sy spreekkamer verlaat, bekommerd. Soos net ons mans kan raak as ons weet ons gaan nou ‘n plek binne waar ons dalk nie gaan uitkom nie. So het my vroutjie uit London gehaas om my voor middagete by dié spesialis te kry.

Dit was belangrik, want sy skof verander middagete, en as die dokter vir jou sê jy moet iemand spesifieks gaan sien voor iemand anders aan diens kom, dan maak jy maar so. Rooiwarm stop ons later voor ‘A&E’, net om agter in ‘n lang ry te gaan staan om aan te meld vir aandag.

Dit was net onder twee uur later toe ‘n plompe verpleegstertjie my na ‘n kamer roep. Sy het my so uitgekyk en toe op ‘n groen bloeddrukapparaat besluit om my geduld verder te toets. Dié bléddie

ding blaas en blaas en blaas terwyl sy rustig eenkant sit en my leêr bestudeer.

My arm is later blou en die are staan soos een wat ‘n wit-trein in het (Brood deurdrenk met wit spiritus – iets wat die arme Bergies gebruik om te vergeet van die werklikheid). Ek sê toe, in Engels, “Werk dié ding? Kyk hoe staan my are!” En met dié begin hy toe darem meet. Sy het daar van haar stoeltjie af geglimlag en gesê, “Ha! Yes that one does not take prisoners” en twee uur later toe ek my plek tussen ‘n paar maer ou omies opneem en die nagnursie vir my sê, “Oh I love your accent, it rolls off the tongue”, toe weet ek, my lot is hier geboek.

So het ek gelê, in die hitte vir ‘n week. Elke aand was ek in ‘n ander saal en elke oggend is ‘n nuwe dokter aan my voorgestel. Op my tweede laaste dag is ek darem die lafenis van ons plastiek-fantjie van die huis gegun en toe die Dokter die Vrydag vir my sê, “I better release you before you catch something here”, toe sê ek net, “Dankie Meneer”en agt uur later was ek met ‘n sak vol pille by die huis.

Senuagtig kyk ek nou maar hoe die gras buite groei en die goggas mensvleis soek. Dié outjie sit maar binne. Smaak my dis veiliger so!

Page 7: The South African, Issue 526, 6-12 August 2013

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South African guitarist lives the dream in London musical ‘Rock of Ages’| Rock of Ages, currently playing at The Garrick Theatre in the West End, is the smash hit musical set in 1987 Los Angeles. The bewigged and rocked-up accompanying band is fronted by South African guitarist Nick Kendall, originally from Johannesburg.

by ELIZABETH GLANVILLE ROCK OF AGES, currently playing at The Garrick Theatre in the West End, is the smash hit musical set in 1987 Los Angeles, against a backdrop of the glam rock music culture of the time. It is pounding, it is glamorous, it is sexy, and the bewigged and rocked-up accompanying band is fronted by South African guitarist Nick Kendall, originally from Johannesburg.

When small town girl Sherrie chases her dreams to LA’s Sunset Strip she meets with aspiring rock artist, Drew. Cue developing rom com storyline, an essential component of any West End musical, as we follow the ups and downs of their developing relationship to the sounds of Bon Jovi, Whitesnake, Extreme and Journey, amongst others.

A concoction of romance, drama and comedy, Rock of Ages brings together all the vital ingredients necessary to create nothing less than a stonking, proper, good-old West End musical. Currently booking up until November the award-winning show continues to be a sell-out, so get your tickets, get you glam on and get yourself down to the Garrick Theatre. You’d be just plain daft to miss out.

Meet Nick KendallAt only 24, Nick Kendall has an impressive list of credits to his name. Currently the lead guitarist for Rock of Ages, Kendall has also played in a number of other West End shows, and has worked with The Who’s Pete Townshend and played with Queen’s Brian May and Roger Taylor since coming to London, via the United States.

Kendall left school in South Africa at just 13 to complete a two-year Diploma in Contemporary Music at Allenby College. In 2007 he won a scholarship to study at the Berklee Colege of music in Boston, before leaving to join the 2008 Asia tour of We Will Rock You, having previously toured with the show in South Africa.

We met Nick, who is currently developing a name as one of London’s leading guitarists, to find out a little more about the man behind the guitar.

Tell us about your role in Rock of Ages.I play lead guitar, and in my role I also get to start and end the show which is great! In Rock of Ages the band are on the stage all the time, rather than sat off stage where unseen, so we’re really part of the show.

And how did you end up here?When I arrived in London five years ago I started off doing some work on other shows, and then got into Rock of Ages through that really. I was lucky to know people and to end up with the job!

Do you consider yourself South African?I miss South Africa, but I’ve been away for such a long time now – I left there seven years ago. I don’t consider myself British, but I consider myself a Londoner. It’s quite a different thing.

What’s it like to be up there, doing the same show night after night?It really is different each time. There are different casts, and there’s always a different audience,

which keeps the performance fresh. I always get a buzz from doing it.

Which are your favourite songs from the show?I like ‘Paradise’, the opening number, because it’s just epic! I also enjoy playing ‘Can’t Fight This Feeling’, and ‘Wanted Dead or Alive’ – I’ve always liked Bon Jovi, and I get to play the main guitar part on a 12-string guitar in that one.

Are you working on any solo projects at the moment?I am working on some stuff. I had some solo projects going on back in South Africa, and it was starting to take off, but then I moved here. It’s just hard to find the time!

What are your future aspirations?I’d like to get more into my solo projects, but I enjoy being with this show too. I’m taking some time out to be a dep [sub] on Priscilla and One Man, Two Guvnors as well.

Any words of advice for those coming up the ranks?Just be the best you can be, and someone will spot you somewhere. Have an open mind musically, and be aware of the business side of music. But don’t make that your main focus. You need to be dedicated, and you need to be hard working, hungry and driven. I’ve always just gone out there and done the best I can.

Rock of Ages is currently playing at The Garrick Theatre in Leicester Square. Get Tickets on www.rockofagesmusical.co.uk

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Page 8: The South African, Issue 526, 6-12 August 2013

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Rinsing out in Alentejo, Portugal

by GORDON GLYN-JONESGentle CycleWELCOME to a bittersweet travel writing moment when a future fave is given away. Lisbon, Porto and The Algarve are typical Portuguese destinations, which is why Alentejo is so attractive by contrast. Turns out the unpopular kid at school has something to be proud of after all.

On the first day we drove through the dry, straw-coloured countryside everything just felt right with the world. We only realised why later on an eco-walk near the town of Sines, where Vasco Da Gama was born. The fact is, you can find yourself in unspoiled nature without having to battle major hordes to do so. It’s sparsely populated, understated and easy to navigate. We recommend you use a hire car for this trip. The public transport is shaky at best.

This South-West Atlantic coastline is edged by literally hundreds of miles of pristine white beaches; while the interior is endlessly knotted with sweeping olive groves and cork plantations. Small towns are laid out sparsely as if to give everyone enough legroom in the heat of summer. Mostly homes are painted white with yellow or blue detailing round the door and window frames.

Top Tip: Check out an organisation called Casas Brancas (casasbrancas.pt) who have committed to maintaining this vision of sustainability and natural purity. They have connected various mellow activities such as walking and mountain-biking with decent accommodation to match.

Sports WashParadoxically, what most people need to clean out their mental pipes is a good flush of mega-stress. When you’re five miles above the earth, hurtling towards some seriously hard granite, you’re not thinking about what Martin in IT said last week.

With this in mind, we visited Skydive Europe at Figueira de Cavaleiros, mid-Alentejo. The

school has a good reputation, a brand new plane and instructors who make gnarly gestures like adrenalin junkies worldwide. So what of the jump itself? Well, you are strapped onto another dude’s stomach, which is mildly intimate but not what concerns you as the engine roars, the runway drops away, and avgas fills your nostrils. Ten minutes of aforesaid instructor high-fives and whoosh! … you’re out the plane.

Recipe for cerebral rinse: Take one shocked wail of a child, a very cold flapping face and three whole minutes of reflective but exhilarating terror (‘I actually might die here’). Chuck all ingredients into the brain and blend on eleven. Before you know it, there’s a sound like your dad whipping the cover off a bakkie and total silence, blissful suspension and the stunning horizon stretching out in every direction. Do it before you die. It’s that simple.

For those who prefer their adrenalin via watery tubes, you might need to know that the world’s biggest wave was recently surfed off the coast of Alentejo. Although you may not be quite at this level yet, it goes some way to establish the surf-cred of the area. Once again though, the real charm of surf destinations like Sao Torpes is that it’s relatively undeveloped. In this area, you can go on self-guided surfaris and camp by the beach. Or if you’re new to surfing, join one of a smattering of friendly little surf schools whose

wetsuits will ease you into Atlantic temperatures. Add just the right sprinkling of relatively new beach bars and once again its understated coastal perfection.

Top Tip: We ate at a restaurant called Arte & Sal in Paiai de Morgavel, S.Torpes. Best fresh mango, sardines and ice cream ever. We’d travel to the region just to go there again. www.facebook.com/RestauranteArteeSal

Cultural ConditioningThere are poignant connections between the agriculture of the area and the culture of the Alentejan people. For example, cork is the main ancestral crop and about one third of all wine corks in the world come from Portugal. We challenge you to find something the Alentejans haven’t tried to make from cork; try wedding dresses to handbags and even UGG boots. Each cork tree needs 25 years before it can be harvested and after that only every nine years. So whilst our guide tells us Alentejans are the butt of all the ‘lazy jokes’ in Portugal, we think perhaps they are simply very patient.

Another natural export central to the soul of the people are the gorgeous Lusitano horses. They were originally bred for Portuguese bull-fighting, which is performed mainly on horseback. They are thus powerful beasts, with brave hearts and lightning-quick reflexes. As Portuguese bullfighting becomes more a

5 Connections to check outWinefarm www.malhadinhanova.pt

City Guide [email protected]

Surf School in São Torpeswww.costazulsurf.com

Eco [email protected]

Mountainbiking www.portugalbestcycling.com

| For those tough-to-shift stresses of living in London, we recommend a triple-cleansing combo of chilling in nature, getting big-time active and embracing culture. We found all three in the lesser-known region of Alentejo, Portugal.

Page 9: The South African, Issue 526, 6-12 August 2013

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Tailor-made ToursSunvil Discovery offers tailormade itineraries across the Alentejo. Our itinerary costs from £854 pp (two sharing) including:•Return flights (Heathrow)

with TAP Portugal (www.flytap.com)

•Seven nights’ B&B accommodation staying four nights at Naturarte Campo in São Luís, and three nights at Hotel M’Ar de Ar Aqueduto in Evora

•Car hire. Activities extra – book through Sunvil. 020 8758 4722www.sunvil.co.ukFor further information about the Alentejo, see www.visitalentejo.pt.

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display of horsemanship than a blood sport, Lusitanos are more often found in show jumping or dressage. We met a family who runs an eco-hotel with a Lusitano breeding programme. We were treated to a display of the hotel owner’s wife Pamela performing a dance with her chestnut-coloured long-haired steed to classical guitar played by husband Rui. Olive oil is another major export from the region. Next time you’re in Sainsburys check the labels – 60% will be from Portugal.

While this article has praised

wild Alentejo, Beja and Evora are both small cities worth visiting for at least a night each to experience local hospitality. The economy is under severe strain at the moment, so tourists are very welcome and the prices quite sensible. If you’re a history buff, engage a local guide for a truly fascinating ride. The country on the elbow of Europe has at turns been invaded by Moors, Romans and Spaniards, each culture leaving its mark on the language, architecture and religion. Some of the most famous maritime adventures were begun here in Alentejo and locals even claim that Christopher Columbus was actually Portuguese.

Top Tip: Portugal has a system of pousadas, which are basically historical buildings turned into modern accommodation. Use them. www.pousadas.pt

Final RinseOur advice is to take a week at pretty much any time in the year, hire a car and build yourself a trip with a combo of chilled out, active and cultured (sun shines 300 days in the year). We know you’ll love it. In fact we’ll go as far as to say that if you don’t, you probably haven’t followed the care instructions properly.

Page 10: The South African, Issue 526, 6-12 August 2013

10 | 6 - 12 August 2013 | thesouthafrican.com

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Rand remains volatile amid emerging-market stabilityby DAMIAN SUTHERLANDTHE South African Rand has shown its tendency to be one of the most volatile currencies starting the week just below R9.80 to the Dollar and getting as low as R14.92 to the British Pound.

This was however short lived as the rates shot up to over R10.03 to the USD and a staggering R15.20 to the GBP.

Reports that show unemployment rose in the second quarter to 25.6% from 25.2% and that the budget deficit has increased have contributed to the fall of the Rand.

But these movements were not all spurred on through the Rand weakening, but rather by the dollar gaining strength from positive expectations towards the US jobs data that was later released on Friday afternoon.

The results however were not as favorable as expected and there was a sharp drop in major currency values leaving

the Rand once again below the psychologically important R10 level. South Africa will be waiting for local mining data as well as manufacturing production data to be released on Thursday. The currency still remains under pressure as there are growing signs that developed economies are stabilizing.

GBP / ZAR: 15.1685EUR / ZAR: 13.2189USD / ZAR: 10.0126NZD / ZAR: 7.87444

Exchange rates as of 11am, 2/8/13

Elderly dependants

by STAFF REPORTERBIC often receive queries from South African clients, who are settled in the UK and would like to bring an elderly mother or father to live with them in the UK.

The rules with regards to elderly dependants were changed in July 2012, and the ‘new’ rules are very strict. (Please note the below does not apply to EEA Family dependent permits.)

The requirements that need to be met in order to bring a successful application are as follows;

• The elderly dependant must need long-term personal care to perform every day tasks, such as washing and cooking.

• The care the elderly dependant needs must not be available in the country where he/she is living, either because it is not available

and there is no person in the country where he/she is living who can reasonably provide it or it is not affordable.

• You must be able to show that you are able to provide adequate maintenance, accommodation and care for the elderly dependant without having to rely on public funds.

If you are interested in finding out more, please contact our offices at [email protected] BreytenbachDirector of BIC, Breytenbachs Immigration Consultants Limited.www.bic-immigration.com or [email protected]

| Unfortunately, the post-2012 rules for bringing your elderly relatives to the United Kingdom are far stricter than before

Page 11: The South African, Issue 526, 6-12 August 2013

11thesouthafrican.com | 6 - 12 August 2013 |

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Capturing the bottom of the pyramid: big brands target South Africa’s marginal consumers

by BRETT PETZERACCORDING to a CNN report, South Africa’s emerging middle class have quickly matured as a retail market. Saturated with brand information through the mass media, these consumers are increasingly immune to the hard sell, traditionally defined. To reach them, corporates have adopted an entirely new, uniquely African, platform.

Bring on the zonal champions. Zonal champions – a term coined by South African marketers The Creative Channel – are individuals who market a brand on a person-to-person basis. They are essentially non-celebrity brand ambassadors who bring the brand into day-to-day interactions otherwise devoid of a commercial presence. The genius, and the risk, of this concept is the same: by bringing a brand promotion into private life, the brand is at once entering a space free from competitors but also ripe for backlash. Not everyone wants a family member pushing one brand of washing powder over another at a meaningful family event.

However, South Africa has long been a niche leader in innovative marketing and advertising, and the zonal champion concept is a refined form of word-of-mouth – the holy grail of marketers – that relies on the tact and savvy of the zonal champion him- or herself to finesse the entire process.

Zonal champions make a certain kind of sense when you consider

the size of the market of poor and middle-income South Africans: they are easy to train, they tend to come from the nation’s large pool of long-term unemployed and low-skilled, and they have unmatched penetration into rural and township communities. However, in a context in which global manufacturers and multinational corporations increasingly use

| According to a CNN report, South Africa’s emerging middle class have quickly matured as a retail market. To reach them, corporates have adopted an entirely new, uniquely African, platform

South Africa as a springboard, the prospect for word-of-mouth micromarketing by members of a local community takes on a very different prospect.

What in South Africa is an extension of formal marketing to reach the margins of the consumer market is in the rest of Africa – in the high-growth-low-base countries that manufacturers hope to reach next – the entire market, or close to it. Products, branding and sales techniques tested in South Africa have a much higher chance of succeeding in the initial push into the rest of Africa than corporate strategies dreamed up in Europe or North America.

Zonal champions not only promote products but are a valuable source of real, embedded

feedback. For example, serving sizes that are too large, and therefore too expensive, for what should be an impulse-buy product can be brought down, as soft drink manufacturers have found in Africa. This has spurred them to bottle and can drinks in smaller quantities, based simply on the sales figures for different serving sizes.

The information zonal champions can offer to corporate headquarters is more fine-grained than mere sales figures. These brand ambassadors, who are embedded in their communities, know what sells, what doesn’t, and why – and their feedback will, in time, help those companies serious about success in Africa to refine their product offerings entirely.

US to launch Agoa review as 2015 expiry looms

by BRETT PETZERAMONG the many questionable achievements of George W Bush’s presidency, his achievements in Africa are a bright spot. Agoa – the African Growth and Opportunity Act – was brought to completion by the same president who gave the continent PEPFAR, the President’s Emergency Fund for Aids Relief. Similar plans had been mooted before, but Agoa was the first to become reality. Africa’s trading relationship with America – and the world – has blossomed in the ensuing fifteen years of free trade with the world’s largest economy.

As an economically transformed continent edges closer to Agoa’s 2015 expiry date, it is reassuring that President Obama has reassured investors early of the US’s intention to extend and deepen the Act. The forthcoming Agoa Forum on 12 and 13 August in Addis Abeba will be closely watched by the continent’s business community, as well as by American corporations, for clues as to the future directions Agoa may take.

Addis Abeba will host one of this millennium’s most important economic conferences affecting Africa’s business future

Addis Abeba will host one of

this millennium’s most important economic conferences affecting Africa’s business future

Since 2001, bilateral trade between the US and Sub-Saharan Africa had tripled, reaching USD 100 billion before 2008′s economic downturn. By 2013, volumes had partly recovered, led by Nigeria (around 40 per cent of Agoa exports) and Angola and South Africa (a further 20 per cent each). Total trade now stands at roughly USD 72 billion, and benefits 39 of the 49 countries in Sub-Saharan Africa.

Most importantly, the trade surplus under Agoa favours Africa. The act has done much to deliver a transformation in wealth on the continent that bolsters and complements that wave of democratisation that swept Africa

south of the Sahara in the late 1990s and early 2000s.

With only weeks to go until the terms of the new Agoa are hammered out in Ethiopia, President Obama has committed himself to a ‘seamless renewal’ of the treaty. But Florizelle Liser, a US Assistant Trade Representative for Africa, said “We want to make sure that we know all that Agoa has done, we want to know what the current challenges are to its further utilisation, and this public review process will help us to do that…Africa was in a different place in 2000 when Agoa first started, and we have to look at where Africa is today. Do we want to just do what we did 13 years ago, or do we want to do something that’s going to enhance two-way US-Africa trade and investment?

| The Act tripled US-Africa trade in a decade, but its very success means that renewal must be accompanied by a fundamental renegotiation

Page 12: The South African, Issue 526, 6-12 August 2013

12 | 6 - 12 August 2013 | thesouthafrican.com

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established in the UK with several large to medium sized operators. However, until now, there has not been an

opportunity to join a franchised operation.

In these tough economic times, the industry has proven to be totally recession proof. With so many businesses struggling during the Global Financial Crisis, Local Appliance Rentals Ltd actually experienced substantial growth with sales unaffected by the difficult economic times. In fact, Mr French said it was sometimes embarrassing talking about how well their business was doing whereas many other businesses had only tales of doom and gloom.

Mr French says that the rapid growth that Local Appliance Rentals Ltd has achieved in less than three years is only possible because of the massive performance that is being achieved from their franchisees.

Mr French comments, “Many of our franchisees have voted with their cheque books, with twelve of our franchisees having purchased multiple territories and another 15 having upgraded their territories to the next level as they have decided to expand their businesses.”

Mr French said that just recently they have even had a staff member who has left their role at head office to become a franchisee. As he says, “You can’t get a better endorsement of the business than that.”

The majority of franchisees work from home and love the flexibility

that this gives them and the fact that it is a business

Popular franchise hits UK| Following great success in Australia and New Zealand, Local Appliance Rentals Ltd is now inviting new franchisees to join them in growing the business in Britain.

LOCAL Appliance Rentals Ltd is an established franchise with over 80 franchisees in Australia and New Zealand. They have achieved this outstanding result in less than three years of operations. They are now proud to announce that they have recently appointed a master franchisee for the London region alone.

However, as founder and CEO Kenneth French points out “Prior to starting our franchise operation, we had been running Local Appliance Rentals for many years and had a very profitable business model that we wanted to share with others.”

Local Appliance Rentals Ltd rents a large range of household appliances to consumers including fridges, washing machines, flat screen TVs, laptops, smart phones and furniture. The rental term is usually over two years and the customer is able to own the product at the end of the rental term through a zero pound ‘gift-it’ offer.

The rental industry is well

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that only operates Monday to Friday 9am-5pm with no nights, weekends or public holidays. This is in stark contrast to so many other business models where owners are working long hours, 7 days a week.

“With a Local Appliance Rentals Ltd franchise, the hours that you work are flexible and there are many franchises operated by women who can run the business from home but can also pick up the kids from school,” says Mr French.

One of the features of this franchise is the online software system called SAFRA. This custom software is used to run the entire business from producing contracts, to ordering goods, keeping track of payments and customers and making your tax simple and easy to calculate at the end of the year.

Launching in June at the British Franchise Exhibition in Manchester, potential franchisees had an opportunity to meet the team including the International Sales Director Mr Sacha Caller. Mr Caller is himself a multi-unit franchisee with several franchises in and around Melbourne that are already running successfully under his management.

“We are looking for keen motivated franchisees in all areas of the UK but we also have several opportunities for master franchisees for the more experienced operator,” Mr Caller said.

Mr Caller says that they are making a special UK launch offer of 2 territories for the price of 1 for the first five franchisees.Entry level investment from GBP£49,577+vatTo find out more, contact:[email protected]: 07773339444www.localappliancerentals.co.uk

SA internet stone last in Europe, Africa and Middle East for speed| Job creation hindered by internet speed in the country that drives 60 per cent of Africa’s online traffic

by BRETT PETZERJOB creation cannot accelerate while South Africa lingers in the internet backwoods.

This was the message of Kevin Lings, chief economist at South Africa’s Stanlib, speaking to Businesstech.co.za. Lings’ view is echoed by many in the ICT industry as well as business groups.

The latest round of sober examination of South Africa’s woeful record of internet expansion comes in the wake of an Akamai report, The State of the Internet Q1 2013. In the report, which is viewed as authoritative within the industry due to the Akamai group’s powerful Intelligent Platform, handling two trillion content requests a day.

The revelation that South Africa had the slowest internet speeds of any major economy in all of Africa, Europe and Middle East (EMEA) is therefore something to take seriously. Not only are

Akamai’s figures beyond dispute, but the investing world reads this report. Outsourcers read this report. And, as the BPO industry continues to move into more complex and data-hungry forms of customer care (such as video chat), BPO investment in South Africa will become a bellwether

for the way in which the country’s persistent lag in making broadband access broad acts as handbrake on the entire economy. The opposition party has certainly noticed. Butch Steyn, DA spokesperson on communications, said that the government’s failure to implement a National Broadband Policy was

costing jobs and growth. The national Department of

Communications (DoC) has just suffered a serious reverse in its flagship policy when the Treasury ordered it to return R500 million in funding for broadband until the DoC could produce a plausible and rigorous plan for the roll out of fast internet to all South Africans by 2020. That target, now a mere six-and-a-half years away, recedes from possibility as one scans the Akamai report.

South Africa, already stone last in the EMEA, is in no hurry to catch up: while the global average connection speed increased by 4.0 per cent to 2.1 mbps, the Beloved Country trailed managed only a 3.5 per cent increase in the last quarter.

Meanwhile the EMEA region’s best performer, global number 4 Switzerland, managed nearly twice that increase.

This leaves South Africa and Turkey (at 3.1mbps) the only EMEA countries featured in the report in which the average internet user experiences speeds below the official ‘broadband’

threshold. Steyn commented on the continuing lack of a cohesive broadband framework by underlining that the internet, “like energy and transport…is an enabler which can speed up delivery”.

A spokesperson for the DoC, Siyabulela Qoza, said that the National Broadband Policy’s funding was “ring-fenced”, and that rollout was being prepared for as a matter of urgency. The DoC, long perceived to be reeling from a lack of direction, very recently saw Dina Pule removed as Minister of Communications.

Her replacement, Yunus Carriem, a sociologist and activist with no real technology credentials, was not an obvious first choice for the role.

Industrial Development Corporation analyst Spiwe Chireka was quoted by ITweb.co.za as saying that “It is time government starts taking the ICT sector seriously. It is one of SA’s chief economic sectors and if it doesn’t start running smoothly, it’s going to catch up to us.”

Infographic by surveycompare.co.za

Page 13: The South African, Issue 526, 6-12 August 2013

13thesouthafrican.com | 6 - 12 August 2013 |

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Why South Africans excel in the Business Process Outsourcing and Offshoring industry | BPO&O industry body CEO Gareth Pritchard talks about South Africa’s offshoring future and how South Africans can market their basic empathy as a key selling point in the fast-evolving field of customer serviceby BRETT PETZERGTA: Why do you think so much foreign BPO investment has come into South Africa and more specifically Cape Town recently? What is its value proposition?Generally all the main regions in South Africa have a fairly similar value proposition built around quality service at an affordable rate.

In terms of the Western Cape we have been fortunate to have received a lot of support across all levels of government from the department of the Western Cape Minister of Finance Economic Development and Tourism, Alan Winde, right up to the Premier, Helen Zille.

They have seen the opportunities that this industry creates and have gone out of their way to facilitate further investment. We are also in the fortunate position that all the major outsourcers are working together to bring foreign investment to South Africa and not against each other. All this has combined to drive significant investment from global outsourcers over the past three years including; Capita, WNS and Serco and also Merchants, a local outsourcer, together with international brands Amazon, British Gas, EE (T-Mobile & Orange) and Shop Direct. Success breeds success and when one company comes it often generates interest in the region / country.

BPeSA Gauteng and KZN are currently creating a similar culture to this and we are looking forward to some big investments on the back of this over the next 12 months.

And what progress have you made in marketing the country as an outsourcing brand on its own?The awards we’ve won – European Outsourcing Association and National Outsourcing Association (UK) Offshoring Destination of the Year – have really boosted our brand and put us on the radar for a number of organisations that previously may not have considered South Africa.

Half our work, at this point, still consists in drumming up demand.

But our focus will soon have to shift towards the supply side, through programmes such as Monyetla [work readiness scheme] from the dti. On the supply side, it is Gauteng that is leading with the highest number of Monyetla learnerships, then the Western Cape.

As a region the Western Cape is currently embarking on a skills programme that will aim to train 10,000 new customer service associates over the next three years, while also addressing the need for more team leaders.

[The Monyetla scheme has a unique feature in its] 1-in-6 requirement, whereby one team leader must be trained for every six workers. This is a good way to ensure that there are more managers being trained. For example, I didn’t get my first managerial job until I was 30, at Lufthansa. I had that level of experience before I first managed others. At the moment, in the call centre space, 22-year olds are expected to manage up to 12 of their peers, who often have a similar skill set and level of experience.

In such a high-pressure environment, a lot more training will be needed and we are focusing heavily on this area.

On the other hand, a good side effect of the intensity of the typical contact centre environment is that much of what you learn there is highly transferable into any other working environment. Generic leadership and communication skills are quite advanced. If you look at a customer service associate working for a company such as Old Mutual [which has a captive contact centre], you often find that the contact centre workers develop skills and an understanding of the products that then equips them to move within a large company into completely different roles. The skills are both transferable and actually, in practical terms, frequently transferred.

A lot of my research backs that up – that one of South Africa’s ‘edge’ in promoting itself above other, lower-cost outsourcing

destinations is the fact that a very high rate of problems coming into a South African contact centre are solved first-time. That motivation clearly produces tangible results.South Africans have a natural ability as far as listening and generally “being nice” goes. Whether you term it Ubuntu, or natural empathy, it communicates itself over the phone and makes a massive difference to a client across the phone line who when they tend to phone in are already often frustrated.

South Africans simply sound like they give a damn?

Yes…we’ve tried to quantify this and describe it concretely in various White Papers. That empathy is the rough diamond, and has very real business value. We just need to polish that, especially on the phone. In the future, it might be necessary to make a multi-channel, omni-channel contact centre. It will, for example, be a matter of time before video chat takes over.

Then, South Africans’ ability to empathise with the client will become even more valuable. That’s the basic ingredient of customer service – that’s the part you can’t teach. As a foreigner myself, I still see this in South Africans all the time – down to the smallest interaction, they just don’t realise how nice they’re being. It’s in the DNA of a country with many different cultures rubbing along together.

Cape Town calling: the neutrality of the Saffa accent, and the warmth of South African customer service, have given SA’s burgeoning outsourcing industry the edge

Gareth Pritchard

Page 14: The South African, Issue 526, 6-12 August 2013

14 | 6 - 12 August 2013 | thesouthafrican.com

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Page 15: The South African, Issue 526, 6-12 August 2013

15thesouthafrican.com | 6 - 12 August 2013 |

SportLike us on Facebook:facebook.com/thesouthafrican

by STAFF REPORTERJUST because we are in the final weeks of the O2Touch Summer season, it doesn’t mean that the action for this year is done yet, with the temperature being the only thing cooling down over the next few months. Fully loaded and ready to go, the remaining months of 2013 are set to see new Active Touch venues, a Clapham Shootout, and a late summer Regents Park league.

An awesome game incorporating elements of touch, netball, ultimate Frisbee and basketball, Active Touch is the game taking the UK by storm. Kicking off its origins in the lovely Scottish highlands, this newlydeveloped game is highly addictive, and after one game we KNOW you will be hooked. Played with 4 players on the field at any one time (per team), you must have a minimum of two females. This season, the first week’s game will be a ‘get to know it’ session for beginners and intermediates alike. Here, you will learn more about the game and how it is played. League games

Get In 2 Touch with Active Touch - Summer’s not over yet!will start from the second week.

Continuing again this season will be our Putney/Wandsworth venue along with our NEW venue at Canary Wharf! The games at Putney/Wandsworth will be played on Tuesday and Thursday night with the season starting on the 3rd and 5th of September. Our newest venue, Canary Wharf will start September 9th.

Both venueswill run for an 8 week season. Will the Bareback Riders maintain their Thursday night winners status, or will a newcomer show them how it is done?

Starting on the 27th and 29th of August, along with the continuance of some fantastic summer weather, Regents Park will again be adorned by an array of touch skills. Kicking off an extended late summer season, you will be able to get your touch fix in this 6 week season in one of the UK’s most picturesque venues.

And lastly, after the great success of our April shootout, we will once again be running a Clapham Shootout through the month of

September. Running for 4 weeks, this venue will see teams play 2 x 20 minute games per night. Who will be crowned champions this Autumn? With 16 venues around England from Clapham Common and Regents Park to St Albans and Manchester, with over 600 teams playing in the London leagues alone and over 1,000 teams playing country wide, this growing sport is taking the nation by storm.

For more information or if you would like to register for an O2 Touch league or competition, go to www.in2touch.com/uk or e-mail [email protected]

Blue Bulls Targeting Glory in the World Club 7s

by STAFF REPORTERTHE Bulls have been drawn in Pool B alongside the Aviva Premiership runners-up Northampton Saints, San Francisco and Buenos Aires in a group filled with international flavour.

Janse van Rensburg, who is High Performance Manager for the Bulls franchise in Super Rugby, has named a squad that combines youth and sevens experience in equal portions.

The likes of Andre Warner and Jason Kriel have already represented South Africa in the shorter form of the game and combined with that the squad is packed with youngsters who have already sampled the big-game atmosphere be that Currie Cup or South African Varsity rugby.

And Janse van Rensburg insists that his players have a responsibility to represent their country and their team when proceedings get underway at Rugby HQ on August 17.

“We decided to go with a young squad, but one that has experience in big competitive games and also of the sevens format,” he added.

“Any Bulls player knows that they have a responsibility when they pull on the shirt and we will be coming to England to win the tournament.

“I don’t mean that in an arrogant way, just that we have not come to just enjoy the spectacle, we play to win and this is a great chance to

represent the brand and the Bulls.“The guys are so excited already

about coming to Twickenham, I mean what an incredible honour and an opportunity that is for those guys who have been selected.

“When I told them they were over the moon and we have already set up a WhatsApp group and everyone is talking about it.

“It is a real privilege and we cannot wait to see what the tournament holds for us, now that Sevens is an Olympic sport it is going from strength to strength and there is a huge awareness about the sport now.”

And while Janse van Rensbury admits that his side are a little light on details about their Pool B opposition, the South African insists they will not be treating any of their rivals lightly, including the winners of next week’s J.P. Morgan Asset Management Premiership Rugby 7s series.

“Northampton we know a lot about, we watch a lot of Aviva Premiership rugby and they are a very strong side,” he added.

“But San Francisco are something of an unknown for us while Argentina are a country on the up, they have been superb in the Rugby World Championship since joining.

“A lot of their guys play in France nowadays and they have real pedigree, there will be no easy games but we are looking forward to the challenge.”

| Manager Xander Janse van Rensburg insists his side will settle for nothing less than the title at Twickenham

Page 16: The South African, Issue 526, 6-12 August 2013

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SPORT6 - 12 August 2013 NEWS FOR GLOBAL SOUTH AFRICANS www.thesouthafrican.com

02 TOUCH SEASON - SUMMER’S NOT OVER YET! - P15 BULLS TARGET WORLD CUP 7S GLORY - P15

PROTEAS CLINCH HISTORIC T20 SERIES WIN IN SRI LANKA| The Proteas now hold a winning 2-0 series lead and are aiming to finish off the challenging tour on a positive note at Hambantota on Tuesday in a tour that may see the team rise in rankings to World No.3

by STAFF REPORTERTHE Proteas beat their hosts by 22 runs at Hambantota on Sunday in the second of three T20 Internationals to win South Africa’s first ever bilateral limited overs series trophy on Sri Lankan soil.

The Proteas now hold a winning 2-0 series lead and will be aiming for a rare clean sweep against the No. 1 team on the ICC T20 International rankings at Hambantota on Tuesday.

This was a far more convincing victory than that achieved in the first match on Friday when the bowlers had to defend a modest total. Proteas T20 captain Faf du Plessis again won the toss with an unchanged side and JP Duminy (30 off 23 balls, three fours) and Man-of-the-Match David Miller (36 off 21 balls, 1 four and 2 sixes) led the way as the Proteas posted a competitive total of 145/6 in 20 overs. This was the second highest total ever at this particular venue.

The bowlers then played their part in equal measure. Lonwabo Tsotsobe took two important wickets up front while Wayne Parnell and Morne Morkel excelled at the death, conceding only 22 runs in the final 3 overs.

Once again Kumar Sangakkara (39 off 35 balls, 4 fours) carried the Sri Lankan batting line-up almost man alone until Thisara Perrera

(22 not out off 20 balls, 2 fours) provided a late spurt. But Morkel dismissed Sangakkara two runs after Perrera had come to the crease and that proved to be the death blow for the home side. The two new Proteas caps in this series, David Wiese and Imran Tahir, took a wicket apiece and, with the five frontline bowlers all doing a good job, Du Plessis did not even need to call on Duminy as a sixth bowler.

The Proteas are currently ranked No. 5 on the ICC T20 rankings and they should climb to at least No. 3 as they are level on points with fourth-placed West Indies and one point behind third-placed India. Sri Lanka and Pakistan occupy the top two spots. Skipper Du Plessis praised the character and determination shown by his side to win their first limited-overs series in Sri Lanka. “We were down and out after we were outplayed in the ODIs,” a delighted Du Plessis said. “The biggest improvement for me since the ODI’s has been the clear plans and execution from the bowlers,” Du Plessis added. “Our death bowling in the last two games has been brilliant and we have been effective upfront as well; I’m pleased with the contributions from the bowlers at the moment.”

Du Plessis says the dead-rubber on Tuesday will be an opportunity to try new combinations, particularly

looking ahead to the ICC World Twenty20 in Bangladesh, which will be in similar conditions.

“There is an option to try out some new combinations in the next match, especially considering that we are eight games away from the Word Cup,” Du Plessis explained.

“We know what the current combinations are capable of, so the series win has given us some space to try out one or two tweaks.

“We know what we are getting from certain individuals and the experience of playing in these tough conditions will be invaluable going

forward for every player in our squad” he said.

The Proteas held a training session in Hambantota on Monday afternoon, an encouraging indication of the players’ desire to improve on their performances despite the series win.

Imran Tahir celebrates with fellow Proteas after dismissing Kusal Perera of Sri Lanka