“The Smile of the Child”“The Smile of the Child”

Voluntary Organization for Children

OPERATING 116000 EUROPEAN HOTLINE

FOR MISSING CHILDREN-BEST PRACTICES

“THE SMILE OF THE CHILD”

After The Vision of a 10 year-old Boy

Andreas Yannopoulos

“…The are all children and they deserve a

smile. This Association will be called “The Smile of the Child”.

Let’s All come together to help,

together we can accomplish it…”

(Abstract from Andrea’s diary, November 9th,

1995)

11 Community Homes offering permanent shelter to 287 children A work force of 310 employees 1.800 active volunteers out of a 5.000 volunteers database

2011 SNAPSHOT IN FIGURES

Supported 1.745 families and a total of 4.465 children 264.375 phone calls received in SOS National Helpline in 2011 5.965 phone calls received in 116 000 European Hotline for Missing Children in 2011

PROFILE AT A GLANCE “THE SMILE OF THE CHILD” TODAY

PROFILE AT A GLANCE

NATIONAL CENTRE FOR MISSING AND EXPLOITED CHILDRENEUROPEAN HOTLINE FOR MISSING CHILDREN

NATIONAL CENTRE FOR MISSING AND EXPLOITED CHILDRENEUROPEAN HOTLINE FOR MISSING CHILDREN

97% success in locating the missing child

Covering all minimum requirements:

- dealing with all categories of missing children- available 24/7 and nationwide- services both in Greek and English- professional staff- members/ not volunteers- code of conduct/operational guidelines- Free services- Follow-up on closed cases- Written protocol with Ministry of Citizen’s Protection (police, fire service and coast guard)- Data collection system

AMBER ALERT HELLAS

AMBER Alert Hellas was launched in Greece in May 2007 and today, there are over 57 partners who assist in the efficient broadcasting of information nationally, including:

• MINISTRIES AND PUBLIC SERVICES• TELEVISION STATIONS• RADIO STATIONS• INTERNET SITES• INTERNET PROVIDERS & TELEPHONE

OPERATORS• MOBILE TELEPHONE COMPANIES• PRIVATE COMPANIES • VOLUNTARY ORGANISATIONS

The basic concept of AMBER Alert Hellas focuses on providing immediate, reliable and detailed information to the public regarding the disappearance of a child.

European Child Alert Automated System

Interconnection of child alert systems in Europe through a common automated platform

Immediate and effective dissemination of information of a missing child in Tv Stations, Radio, Highways, public transport etc

Effective cross-border cooperation

Northern Greece Centre of Immediate Social

Intervention based in Thessalonica

Central & Southern Greece Centre of Immediate Social Intervention based

in Athens (Marousi, Kareas)

Western Greece & Pelloponissos

Centre of Immediate Social

Intervention based in Patras

Disaster Recovery Area in Athens International Airport El. Venizelos

NATIONAL CENTRE OF IMMEDIATE SOCIAL INTERVENTION

Athens, Marousi & Kareas

NATIONAL CENTRE OF IMMEDIATE SOCIAL INTERVENTION

Thessalonica Patras

Disaster Recovery Area @ Athens International Airport

NATIONAL CENTRE OF IMMEDIATE SOCIAL INTERVENTION

NATIONAL CENTRE OF IMMEDIATE SOCIAL INTERVENTION

Disaster Recovery Area @ Athens International Airport

Our independent Disaster Recover Area will remain operational in case of emergency

NATIONAL CENTRE OF IMMEDIATE SOCIAL INTERVENTIONOur Vehicles

INTERCONNECTION OF 116000 WITH 112EUROPEAN EMERGENCY NUMBER

“The Smile of the Child” has achieved the interconnection of 112 “The European Emergency Number” with 116000.

When a child goes missing, any information received by 112, will be immediately transferred to 116000.

“COORDINATING OPERATIONAL TEAM FOR MISSING CHILDREN”

The team involves:PoliceFire ServiceCoast GuardVolunteer teams:Hellenic Rescue TeamSamaritans of the Red Crossetc

“COORDINATING OPERATIONAL TEAM FOR MISSING CHILDREN”

SEEC – Southeastern European Centre for Missing & Exploited Children

SEEC works under the hub of The Smile of the Child since October 2010

SEEC Key Objectives Improving the cross-border cooperation in the field of combating the problem of missing and exploited children Supporting the implementation of 116 000 - European Hotline Number for Missing Children in SEE countries Encouraging the establishment of National Centers for missing and exploited children in SEE countries Playing a leading advocacy role in the protection of children’s rights in the region

SEEC - what has been done so far?

- selecting prospective collaborators from the region of Southeastern Europe - both public and private- on sights visits in the region -

Belgrade, Serbia Sofia, Bulgaria Zagreb, Croatia Skopje, FYROM Podgorica, Montenegro

-convention agreement between “The Smile of the Child” and the French Ministry of Foreign and European Affairs was signed, related to their collaboration on development of SEEC-Serbia is the first non- EU country, where 116000 will be operational by ASTRA (Anti-trafficking Action), with the support of SEEC.

OPERATING 116000 IN A TIME OF CRISIS

Even in such difficult times, we have to stand on the side of children

Supporting the children is everyone’s responsibility

And as Andreas said 17 years ago:“Let’s all come together to help, together we can accomplish it”

RAISING AWARENESS OF 116000

Public Awareness Week for Missing Children

21 – 28/05/2012

•Publicizing Safety tips, Registration instructions for AMBER ALERT HELLAS through cell phone, true stories of missing children

•www.hamogelo.gr

•social media

•communication sponsor : ΑΝΤΕΝΝΑ Group (Tv, radio, internet)

•Print ad

Launch of European tv spot for 116000 through national television broadcast

Distribution of 116000 bracelets and safety tips at International Athens Airport

RAISING AWARENESS OF 116000

Event at Zappeion Megaron, covered by all nationwide television networks

-Official data on missing children by “The Smile of the Child” in Greece, Europe and USA

-Official data on missing children by the Police

-Presentation of the “Coordinating Operational Team for Missing Children”

-Announcement of all Greek telecom companies as supporters of 116000

RAISING AWARENESS OF 116000

Promotion of a check list to the Police for the management of missing children cases

RAISING AWARENESS OF 116000

“The Smile of the Child” has been in the first place of the public’s trust for the last 5 years.

(Awareness & Social Behavior Index ASBI 2011)