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The Smart Campus of the Future William Confalonieri Chief Digital Officer Deakin University

The Smart Campus of the Future - AGENDA18 | What’s Next ... · PDF fileThe Smart Campus of the Future ... Deakin University. Deakin University CRICOS Provider Code: 00113B Deakin

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Page 1: The Smart Campus of the Future - AGENDA18 | What’s Next ... · PDF fileThe Smart Campus of the Future ... Deakin University. Deakin University CRICOS Provider Code: 00113B Deakin

The Smart Campus of the Future

William Confalonieri

Chief Digital Officer

Deakin University

Page 2: The Smart Campus of the Future - AGENDA18 | What’s Next ... · PDF fileThe Smart Campus of the Future ... Deakin University. Deakin University CRICOS Provider Code: 00113B Deakin

Deakin’s Geelong Waterfront Campus Deakin University CRICOS Provider Code: 00113B

Over 54,000 students – 25% study solely in the cloud

400 courses – the arts, science, architecture, business, law, medicine, engineering and education

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Almost 10,000 international students from 121 countries

China (32%)

India (25%)

Sri Lanka (6%)

Vietnam (4%)

Malaysia (3%)

Philippines (3%)

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Australian leader in Student Satisfaction with IT Resources – AU Department of Education

ANZ leader in Student Satisfaction with IT Service – VoiceProject Survey

Most IT dollar efficient & effective university in ANZ – 2016 CAUDIT Financial Benchmark

Named and Showcased as Digital Leader by Gartner, BBC, Reimagine Education, CEO Magazine, etc

Global Digital Leader

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DEAKIN UNIVERSITY’S STRATEGIC INTENT

DRIVING THE

DIGITAL FRONTIER

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WHY?

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iMotivation: Massive Disruption Ahead

Customer expectations at the centre of tectonic shift

Drivers:

- Technological

- Cultural

- Generational

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“It is not the strongest speciesthat survive, nor the mostintelligent, but the ones

most responsive to change.”

Charles Darwin

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“If the rate of change inside an institution is less than the rate of change outside, the end is in sight.” -Jack Welch

Chairman and CEO of General Electric. During his tenure at GE, the company's value rose 4000%

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“A good hockey player plays where the puck is. A great hockey player plays where the puck is going to be.”

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MegaTrends

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ZERO FRICTION EXPECTATIONS

Outpacing Organisational Responses

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Engaging a ‘cohort of one’In the new digital era, data is no longer just for business decision-making

Today the key value of data is in poweringpersonalisation andprediction to engage

You.

Engaging a cohort of one’

Extreme Personalisation’

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15|

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

ExponentialityLinear strategy doesn’t work any longer.

The need for

Fluid Strategy

Not much is Happening Yet

We suspect we

have a problem

We try to respond but it is

late

In serious trouble

Out

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“In times of exponential change, it is fairly naïve to believe that it is feasible to find the solutions for the needs of the next generations by leveraging the mental models that work for the current generations”

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The challenge is to transform the absence of sound

and digital cacophonies into a digital symphony.

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WHAT?

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Three education delivery channels of the 2020’s

FULL CLOUD

SMART MOBILE

AUGMENTED CAMPUS

19

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@lynnwarneke #itstertiaryed 20

Full Cloud

- Immersive Reality Content and

Experiments

- AI Personalised Assistance

- Holoportation /VR Meetings

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@lynnwarneke #itstertiaryed 21

Smart Mobile

- Proactive

- AI Personalised Assistance

- Optimised

- Meetings

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@lynnwarneke #itstertiaryed 22

Augmented Campus

- Combination of Mobile with

SmartCampus features

- AI Personalised Assistance

- Augmented Reality

- Meetings

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Connected

Deakin

First wave of transformational platforms, 2013-2015

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And beyond, 2016-2018

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Experience Transformation

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Enabling the Cloud Campus

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We train and support our partners to think beyond video recordings of lectures and to introduce

storytelling and narrative to make learning enjoyable and effective.

HIGH QUALITY CONTENT BUILDING ON THE BEST OF THE WEB

Engaging video

Practical experiments

Interactive content

The best of the web Robust learning design

Designed for ‘cloud-first’

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Immersive Reality @ Deakin

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Augmented Reality – learning : cARdiac ECG

Teaching and learning exemplar AR experience

• In active classroom use with 1st and 2nd year medical students

• Massive uplift (70%)in students’ confidencein their understanding and competency attainment

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Genie helps the student be more

successful in four major ways

Genie proactively delivers a suite

of intelligent, personalised

services at the moment you need

them, where you need them

GENIE

DEAKIN

Deakin Genie : virtual student assistant

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GENIE STYLE GUIDE

Genie : carefully and comprehensively designed

Page 33: The Smart Campus of the Future - AGENDA18 | What’s Next ... · PDF fileThe Smart Campus of the Future ... Deakin University. Deakin University CRICOS Provider Code: 00113B Deakin

MAKING THE CAMPUS ‘SMART’

What does ‘smart’ mean?

Something in here about the Committee and

collaboration

Security Temperature control Lighting Way-finding Mobile notifications Transport

Page 34: The Smart Campus of the Future - AGENDA18 | What’s Next ... · PDF fileThe Smart Campus of the Future ... Deakin University. Deakin University CRICOS Provider Code: 00113B Deakin

SMART CAMPUS

Solutions designed from the campus user’s point of view

Digitally enabled, responsive and personalised experiences, in and around our campus environments

Optimised for mobile devices

Inclusive 4 primary campus ‘journeys’:• All key services / experiences

• All campus users’ core needs

The why – a campus that knows and helps you!

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SMART CAMPUS

The what – six ‘foundation enablers’

Foundations because, although largely

invisible, they are fundamental infrastructure

elements of a Smart Campus.

Enablers because they are being designed to

both support and facilitate all areas of Deakin

to achieve their own objectives.

PROXIMITY & LOCATION-BASED SERVICES

DIGITAL PASSPORT

BIG DATA & ANALYTICS

CONTENT SERVICES

SENSORS & ACTUATORS

DIGITAL SIGNS & SMART SCREENS

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SCOUT: The Smart Campus Unified Interface

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SCOUT: The Smart Campus Unified Interface

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HOW?

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• The response to DIGITAL DISRUPTION is not INFORMATION TECHNOLOGY. The response is DIGITAL TRANSFORMATION.

• DIGITAL TRANSFORMATION is not TECHNOLOGY MODERNISATION.

• DIGITAL TRANSFORMATION is the process of acquiring DIGITAL MATURITY.

Confusion

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• DIGITAL MATURITY requires to develop

DIGITAL PERFORMANCE, and to mutate to

DIGITAL DNA from the Industrial DNA

• A new PARADIGM for the DESIGN and CHANGE of educational ORGANIZATIONS

The challengewithin

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Execution

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Final Thoughts

• These are times of accelerating change and exponentially rising expectations.

• Linear strategy doesn’t work any longer. Strategy is fluid.

• Opportunities and risks appearing at the periphery.

• Need for action under uncertainty.

• Culture of experimentation and fast response.

• The digital challenge is philosophical first and organisational second, not technological.

• The hardest part for organizations: unlearn & relearn.

Page 50: The Smart Campus of the Future - AGENDA18 | What’s Next ... · PDF fileThe Smart Campus of the Future ... Deakin University. Deakin University CRICOS Provider Code: 00113B Deakin

Thank you !

William ConfalonieriVice-president, Chief Digital Officer and CIO

wconfalonieri

@Wconfalonieri @Deakin