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ObjectivesObjectives
Understanding the role of an InterviewUnderstanding the role of an Interview Recruiting the applicant to the OrganizationRecruiting the applicant to the Organization Measuring applicant KSAsMeasuring applicant KSAs Selection evaluation systemSelection evaluation system Types of InterviewsTypes of Interviews Training of InterviewersTraining of Interviewers Developing the right interview questionsDeveloping the right interview questions Recommendations for the Interview Recommendations for the Interview
The Role of the InterviewThe Role of the Interview
Provides a method for measuring a Provides a method for measuring a candidate’s KSAscandidate’s KSAs
Provides a method for determining cultural Provides a method for determining cultural fitfit
Provides a method for selecting or Provides a method for selecting or recruiting the best candidaterecruiting the best candidate
Provides a method for disqualifying the Provides a method for disqualifying the wrong candidatewrong candidate
Recruiting The ApplicantRecruiting The Applicant
Providing Job Information Providing Job Information – Discussing the jobDiscussing the job– Selling the jobSelling the job– Sharing the job description Sharing the job description – Sharing the context of the position Sharing the context of the position
Impact on ApplicantsImpact on Applicants– Public relations devicePublic relations device– Experience in the processExperience in the process– Recruiter impactRecruiter impact
Measuring Applicant KSAsMeasuring Applicant KSAs
More Data?More Data?– Substituting the interviewSubstituting the interview– Assessment testAssessment test– Additional referencesAdditional references
Appropriate KSAsAppropriate KSAs– Sociability Sociability – DependabilityDependability– Job knowledgeJob knowledge
Interview Selection EvaluationInterview Selection Evaluation
Questions usedQuestions used
Applicant Characteristics Applicant Characteristics & Appearance& Appearance
Non-verbal BehaviorNon-verbal Behavior
Weighting InformationWeighting Information
Interview ModelInterview Model
Pre-interview
Interview
Post-interview
Evaluate
Set plan and structure
Gather information
Share and collect data
Assess and select
Training of InterviewersTraining of Interviewers Talking excessivelyTalking excessively Using inconsistent questionsUsing inconsistent questions Asking unrelated job questionsAsking unrelated job questions Unable to put the interviewee at easeUnable to put the interviewee at ease Making an evaluation in the first few Making an evaluation in the first few
minutesminutes Stereotyping applicantsStereotyping applicants Being over confident of their Being over confident of their
interviewing skillsinterviewing skills
Components of the InterviewComponents of the InterviewStructured InterviewStructured Interview Consistent methods used to collect Consistent methods used to collect
information from applicantsinformation from applicants Based on key areas that are job relatedBased on key areas that are job related
Unstructured InterviewUnstructured Interview Inconsistent methods used to collect Inconsistent methods used to collect
information from applicantsinformation from applicants Decisions are based on guessesDecisions are based on guesses
The Interview ProcessThe Interview Process Creating an open communicationCreating an open communication Maintaining control of the interviewMaintaining control of the interview Taking appropriate notesTaking appropriate notes Learning listening skillsLearning listening skills Developing good probingDeveloping good probing Utilizing a good balance of open-Utilizing a good balance of open-
end and close-ended questionsend and close-ended questions
The Interview ProcessThe Interview Process Decision-making methodsDecision-making methods
- Halo error, central tendency and - Halo error, central tendency and contrast effects contrast effects
Systematic ScoringSystematic Scoring-Use formal evaluation forms-Use formal evaluation forms
Results of TrainingResults of Training- Measure how much error has been - Measure how much error has been
removed removed
Developing Interview QuestionsDeveloping Interview QuestionsSituational QuestionsSituational Questions Identify critical activitiesIdentify critical activities Sort into behavioral dimensionsSort into behavioral dimensions Review and write questionsReview and write questionsBehavioral Questions Behavioral Questions Identify critical behavioral Identify critical behavioral
competenciescompetencies Sort in order of importanceSort in order of importance Review, write initial questions and Review, write initial questions and
write probing questionswrite probing questions
Developing Interview QuestionsDeveloping Interview QuestionsJob ContentJob Content Identify critical job tasksIdentify critical job tasks Identify KSAs needed to perform Identify KSAs needed to perform
taskstasks Link KSAs to job tasksLink KSAs to job tasks Determine selection measure for Determine selection measure for
measuring job tasksmeasuring job tasks
Type of InterviewsType of Interviews Individual Individual PanelPanel Reverse Panel Reverse Panel Serial Serial
Recommendations For The Recommendations For The Interview Interview
Restrict the scopeRestrict the scope Limit the use of Pre-interview Limit the use of Pre-interview
datadata Adopt a structured formatAdopt a structured format Use job-related questionsUse job-related questions Use multiple questions for KSAsUse multiple questions for KSAs Apply a formal scoring systemApply a formal scoring system Train the interviewerTrain the interviewer
Cultural Fit Cultural Fit
Process for assessing fit:Process for assessing fit: Define overall company cultural Define overall company cultural Define team cultural Define team cultural Identify core gaps to enhance teamIdentify core gaps to enhance team Develop cultural criteria Develop cultural criteria Identify and select predictors Identify and select predictors Assess fit Assess fit
ExerciseExercise
Read company profileRead company profile Read job descriptionRead job description Identify a team member to scribe Identify a team member to scribe Develop 4 – 6 questions that reflect core Develop 4 – 6 questions that reflect core
competencies and cultural fitcompetencies and cultural fit Discuss and hand-in Discuss and hand-in