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1 THE SECRETS OF MANAGING & MOTIVATING YOUR TEAM August 2013

THE SECRETS OF MANAGING & MOTIVATING YOUR TEAMafra.com.au/wp-content/uploads/2012/12/2013-AFRA... · 6 Mood Contagion! 1 2 4 8 80% 16 LEADERSHIP REALLY COUNTS The TEAM is a direct

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Page 1: THE SECRETS OF MANAGING & MOTIVATING YOUR TEAMafra.com.au/wp-content/uploads/2012/12/2013-AFRA... · 6 Mood Contagion! 1 2 4 8 80% 16 LEADERSHIP REALLY COUNTS The TEAM is a direct

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THE SECRETS OF MANAGING & MOTIVATING YOUR TEAM

August 2013

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Manager Mantras!!

TEAM BUILDING MODEL - “PRIMO”

Purpose – Why?

Recruitment

Induction

Measures

Outcome Focus

FIND KEEP DEVELOP COACH SYSTEMISE

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ATTITUDE REALLY COUNTSIN TIMES OF CHANGE

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BE A BEACON!

PositivityOptimism

& Love

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Mood Contagion!

1

2

4

8

16

80%

LEADERSHIP REALLY COUNTS

The TEAM is a direct

reflection of the

MINDSETof the Leader.

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GET YOUR LOVE GOGGLES

ON!

Look for what’s GOOD

Look at this picture......

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ATTENTION BIAS

You’ll find what you’re looking for

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“What you focus on EXPANDS”

“You get what you genuinely expect”

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FLICKING YOUR OWN SWITCH FROM GRUMPY TO GREAT!

RE-ENGAGING PEOPLETHE POWER OF POSITIVITY

Focus on the Positives – Ask Positive Qs

• “What’s working for you?”

• “What do you like about your job?”

• “What are you looking forward to?”

• “What are you Grateful for in your life?”

• TEAM APPRECIATION SESSION

LISTENING – CHOICES – POSITIVITY – GROWTH - QUESTIONS - ACTIONS

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INFLATEyour team with

HOT AIR & RECOGNITION!

“What gets rewarded gets

repeated!”

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ENGAGING YOUR TEAM

30% 60% 90%

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A LOVE BUCKET CULTUREPraise, Appreciation, Recognition, Touch & You!

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FOCUS & FUN

Make it A GAME

Colour / Pictures

Scores on the Wall

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SCORES ON THE BOARD!

REWARD ANY IMPROVEMENT

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RECOGNITION PINS - Lessons from DISNEY

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WHEN STAFF INCENTIVES FAIL!

ALWAYS DELIVER WHAT YOU PROMISE!

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Generation Why?

F – have some Fun!!

A – Appreciate Your People

M – Model Best Behaviour

I – Involve Others / ASK for ideas

L – Lead, Train & Develop them

Y – Yield to Requests (especially Rosters)

– Wendy’s Restaurants USA

Use “FAMILY”to manage Younger Staff

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DISCIPLINE! (or lack of it)

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ARE YOU BEING THE BOSS?

BOSS

LIKE

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GOOD BOSS, BAD BOSSBEST BOOK ON ‘SUPERVISION SKILLS’

HIGHLY ASSERTIVE

– A “BossHole”

– Wise Boss

– Smart Boss

– Nice Boss

NOT ASSERTIVE

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THE HOUSE RULES IN PICTURES

Set Your EXPECTATIONS

Up Front

Enforce the RULES Fairly

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ASK BEFORE TELLING

Don’t SOLVE ALL THEIR PROBLEMS – ASK Qs!

• “What do you think we should do?

• “What else can we do? – What else?”

• “Which is best?”

BRING ME SOLUTIONS

NOT PROBLEMS

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KEY TO FINDING HARD WORKERS

Find POOR PARENTS!

(No Boomer BANK)

•Recent Arrivals

•Regional Areas

•Kiwis – NZ!

Strong Work Ethic

Parental Discipline

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PEOPLE ARE DIFFERENT!

• Fast (Now!) – Slow (Considered)

• Results (Outcome) – Relationships (People)

• Facts (Logic) – Feelings (Emotions)

• Direct (Blunt) – Indirect (Small Talk)

• Follow Process (Agenda) – Variety Seeker

• Big Picture (Ideas) – Detail Person (Data)

• Qs - Who? Why? What? How? Whatif?

DISC & FOUR PART BEHAVIOURAL STYLES

SERATONIN

S Type

Amiable

Phlegmatic

Peaceful

DOPAMINE

I Type

Expressive

Sanguine

Popular

CORTISOL

C Type

Analytical

Melancholy

Perfect

ADRENALINE

D Type

Driver

Choleric

Powerful

TellAsk

Facts

Feelings

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DISC TEST

REALLYUseful forYourself,Staff and

Recruiting

BE PREPARED FOR TURBULENT TIMES!

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IMPLEMENTING CHANGE

Changing Habits

BIG DAVE 2007

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FURTHER READING - STAFF

Leadership

Communication

Connection

High Performance

Motivation

Incentivation

Engagement

Inspiration

Supervision Skills

BE A BEACON!

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BEST WISHES FROM DAVE!

For a FREE COPY of

this Powerpoint

and a great Manual (pdf)

www.davidstaughton.com

Email: [email protected]

Or Talk to Head Office!

STAFF, SALES & STRATEGY