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THE SECRETS OF MANAGING & MOTIVATING YOUR TEAM
August 2013
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Manager Mantras!!
TEAM BUILDING MODEL - “PRIMO”
Purpose – Why?
Recruitment
Induction
Measures
Outcome Focus
FIND KEEP DEVELOP COACH SYSTEMISE
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Some of DAVE’s BIGGER CLIENTS
A DEMANDING MARKETPLACE
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ATTITUDE REALLY COUNTSIN TIMES OF CHANGE
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BE A BEACON!
PositivityOptimism
& Love
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Mood Contagion!
1
2
4
8
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80%
LEADERSHIP REALLY COUNTS
The TEAM is a direct
reflection of the
MINDSETof the Leader.
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GET YOUR LOVE GOGGLES
ON!
Look for what’s GOOD
Look at this picture......
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ATTENTION BIAS
You’ll find what you’re looking for
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“What you focus on EXPANDS”
“You get what you genuinely expect”
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FLICKING YOUR OWN SWITCH FROM GRUMPY TO GREAT!
RE-ENGAGING PEOPLETHE POWER OF POSITIVITY
Focus on the Positives – Ask Positive Qs
• “What’s working for you?”
• “What do you like about your job?”
• “What are you looking forward to?”
• “What are you Grateful for in your life?”
• TEAM APPRECIATION SESSION
LISTENING – CHOICES – POSITIVITY – GROWTH - QUESTIONS - ACTIONS
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INFLATEyour team with
HOT AIR & RECOGNITION!
“What gets rewarded gets
repeated!”
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ENGAGING YOUR TEAM
30% 60% 90%
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A LOVE BUCKET CULTUREPraise, Appreciation, Recognition, Touch & You!
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FOCUS & FUN
Make it A GAME
Colour / Pictures
Scores on the Wall
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SCORES ON THE BOARD!
REWARD ANY IMPROVEMENT
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RECOGNITION PINS - Lessons from DISNEY
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WHEN STAFF INCENTIVES FAIL!
ALWAYS DELIVER WHAT YOU PROMISE!
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Generation Why?
F – have some Fun!!
A – Appreciate Your People
M – Model Best Behaviour
I – Involve Others / ASK for ideas
L – Lead, Train & Develop them
Y – Yield to Requests (especially Rosters)
– Wendy’s Restaurants USA
Use “FAMILY”to manage Younger Staff
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DISCIPLINE! (or lack of it)
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ARE YOU BEING THE BOSS?
BOSS
LIKE
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GOOD BOSS, BAD BOSSBEST BOOK ON ‘SUPERVISION SKILLS’
HIGHLY ASSERTIVE
– A “BossHole”
– Wise Boss
– Smart Boss
– Nice Boss
NOT ASSERTIVE
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THE HOUSE RULES IN PICTURES
Set Your EXPECTATIONS
Up Front
Enforce the RULES Fairly
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ASK BEFORE TELLING
Don’t SOLVE ALL THEIR PROBLEMS – ASK Qs!
• “What do you think we should do?
• “What else can we do? – What else?”
• “Which is best?”
BRING ME SOLUTIONS
NOT PROBLEMS
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KEY TO FINDING HARD WORKERS
Find POOR PARENTS!
(No Boomer BANK)
•Recent Arrivals
•Regional Areas
•Kiwis – NZ!
Strong Work Ethic
Parental Discipline
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PEOPLE ARE DIFFERENT!
• Fast (Now!) – Slow (Considered)
• Results (Outcome) – Relationships (People)
• Facts (Logic) – Feelings (Emotions)
• Direct (Blunt) – Indirect (Small Talk)
• Follow Process (Agenda) – Variety Seeker
• Big Picture (Ideas) – Detail Person (Data)
• Qs - Who? Why? What? How? Whatif?
DISC & FOUR PART BEHAVIOURAL STYLES
SERATONIN
S Type
Amiable
Phlegmatic
Peaceful
DOPAMINE
I Type
Expressive
Sanguine
Popular
CORTISOL
C Type
Analytical
Melancholy
Perfect
ADRENALINE
D Type
Driver
Choleric
Powerful
TellAsk
Facts
Feelings
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DISC TEST
REALLYUseful forYourself,Staff and
Recruiting
BE PREPARED FOR TURBULENT TIMES!
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IMPLEMENTING CHANGE
Changing Habits
BIG DAVE 2007
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FURTHER READING - STAFF
Leadership
Communication
Connection
High Performance
Motivation
Incentivation
Engagement
Inspiration
Supervision Skills
BE A BEACON!
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BEST WISHES FROM DAVE!
For a FREE COPY of
this Powerpoint
and a great Manual (pdf)
www.davidstaughton.com
Email: [email protected]
Or Talk to Head Office!
STAFF, SALES & STRATEGY