The Royal College of RadiologistsCandidate packInformation Systems Manager

Candidate pack 2

Information Systems Manager

Salary: circa. £60,000 per annum plus benefits

Location: Central London

Hours: Full time, 35 hours per week

Contractual status: Permanent

Closing date for applications: We will be reviewing applications on a ongoing basis and interviewing suitable applicants as they apply.

Interview date: interviews for shortlisted candidates will be scheduled individually, as applications are received and reviewed.

About The Royal College of Radiologists

The RCR leads, educates and supports doctors who are training and working in the medical specialities of clinical radiology and clinical oncology. The RCR is the UK professional, membership body responsible for clinical radiology and clinical oncology with a total membership of over 11,300 worldwide. Further information about the RCR’s activities can be found at www.rcr.ac.uk. The RCR is a registered charity, registration no 211540.

What our employees say about working at the RCRTo help us understand what we are doing well as an employer and what we could do better, we run a regular employee feedback survey. The latest survey showed a satisfaction that exceeded external benchmarks on 25 out of 26 questions, and staff satisfaction was highest in relation to people management and job satisfaction.

� 96% of employees would recommend the RCR as a good place to work.

� 89% of employees enjoy their job.

� More than 90% feel well supported and trusted by their line manager.

� 94% are clear about their role and how it contributes to the RCR.

� Over 87% of employees feel they are encouraged to develop in the role.

� 84% of employees feel diversity is valued.

Candidate pack

Welcome

Thank you for your interest in working with the RCR. I hope that you will find the information in this Candidate Pack useful, in addition to the content on our comprehensive website: www.rcr.ac.uk

The last few years at the RCR have seen much growth and development. We have improved the range and quality of the services and support offered to our membership. We have grown the external profile of the RCR’s work and increased awareness of the value of our medical specialities to patients and the public. We are ambitious to continue this success and build into the future.

Our Strategic Priorities from 2019 are:

WorkforceSupport excellent, safe patient care by working collaboratively on team-wide standards across imaging and oncology. Define our doctors’ professional needs for the future and shape sustainable workforce models for our patients and our specialties to realise them.

Be the expertsHighlight to the public and stakeholders the contribution our specialties make to safe, evidence-based and cost-effective patient care. Contribute meaningfully to the debate on the future of healthcare both in the UK and overseas.

Professional learningDevelop our educational offer to support our doctors to meet the challenges of practice, working with others where appropriate, sharing ideas where possible. Adopt new educational models rapidly to ensure continuing equity of access to high-quality products.

Membership valueSupport all members and Fellows to deliver the best care for patients, for their entire career regardless of where or how they practice.

Our CollegeShape a College that is demonstrably agile and responsive, accountable and open, supporting our specialties and the patients we treat.

The RCR has a major change programme over the next year and beyond. Our Transform programme will change the way we work with and for our membership, will focus on high standards of service, will offer even more flexible ways of working, will implement an environmental/green agenda and will exploit the opportunities offered by new technology systems. These will be underpinned by a continuing commitment to develop and support all our employees.

We are a London Living Wage Employer (www.livingwage.org.uk) not only for our employees, but also in respect of our contractors.

The RCR welcomes talented people who share our ambition, commitment and energy , and who will enjoy working with and for talented professionals.

I look forward to hearing from you.

Yours sincerely

Candidate pack 4

Working for the RCR

The RCR is a membership body and a registered charity. The trustee board (Council) is mainly made up of practising clinical oncologists and clinical radiologists and is accountable to the membership at large. Each specialty has its own Faculty which agrees policy and the range of support, advice and guidance offered to doctors in the specialty. The executives of the RCR are the eight Officers (doctors) who work closely with the senior management team (the Chief Executive and Executive Directors for Education, Professional Practice and Finance and Resources) supported by about 75 other employees.

The Business and Resources Directorate and the IS TeamThe RCR is committed to developing its information and communication services capabilities and functionality to ensure that staff and our volunteer Fellows and members are supported and their changing needs are met.

The Information Services (IS) Manager leads on informing, developing and implementing the RCR’s digital and information systems strategy, which includes communications, to support a significant business change programme. The role starts at a critical point in the implementation of a new CRM, developed and tested over the previous 18 months, to ensure that it is implemented and supported effectively. Early priorities are to ensure a clean implementation of Office 365, to establish good relationships across the business to identify and progress priorities and help the business to rebound after COVID 19 issues. We also expect to develop and agree the strategic IS plan in Autumn of 2020 to align with the wider RCR strategy.

The IS Manager leads a team of two and reports through to the Executive Director Business and Resources.

Where the job fits

Candidate pack

Job description

Job title: Information Systems ManagerResponsible to: Executive Director, Business &

ResourcesResponsible for: Infrastructure Lead and IS Support

AdministratorContract terms and hours: Permanent, full timeLocation: 63 Lincoln’s Inn Fields, London

WC2A 3JW

The role

Overall purposeInformation Systems Manager is responsible for defining and delivering the information and communication services (IS) strategy to ensure that staff, and stakeholders are supported by effective and good value information and communications systems, processes and policies. The role provides professional advice and IS leadership to internal clients and the senior leadership team, leadership and management of the IS team and for shaping effective and good value IS and business solutions and policies.

Main areas of responsibilitya. Develop, advise and implement a medium term IS plan

b. Lead and manage the IS team

c. Business and Technical Partnership

d. Risk Management

e. General

Responsibilitiesa. Develop, advise and implement a medium term IS plan

1. Engage with the senior leadership to develop and share insights, intelligence and advice and collect feedback ensure understanding of the future needs (looking up to 5 years ahead) of the College for data, applications, communications and other information services.

2. Formulate a strategic proposal that delivers on the agreed future IS needs of the College and stakeholders demonstrating effectiveness, good value and sustainability. Secure agreement to that plan and the resources required to deliver it.

3. Develop and deliver an implementation plan for that strategy within agreed resource budgets.

4. Identify, develop and implement measures to monitor outputs that demonstrate the effectiveness of the services delivered.

Candidate pack 6

5. Lead internal user networks and use external stakeholder networks to ensure that the College can take advantage of opportunities and understand risks around business services, member experience or improving the effectiveness of IS tools.

6. Shape and support the development and maintenance of information governance controls, plans and activities to ensure the College protects personal data, maintains high standards of data integrity and quality and optimises its use of data as an asset.

b. Lead and manage the IS team

7. Define and recommend the optimum way of balancing inhouse and outsourced services to meet the businesses needs and wants. Agree and implement a delivery plan within agreed resource levels and service parameters to achieve this.

8. Recruit, manage and lead an IS team to deliver services, advice and the agreed IS plan within defined services levels, to appropriate standards, agreed resources and policy framework.

9. Ensure the IS team delivers and demonstrates comprehensive user and application support to agreed scope and standards. Negotiate and manage third party providers to supplement or extend provision of services as necessary.

10. Promote effective relationships and communication between the IS team and the RCR user community to ensure that the information services continue to meet changing business need.

11. Identify, agree and manage an effective and efficient small change project process, resourcing it appropriately.

c. Business and Technical Partnership

12. Advise stakeholders on how technology and applications can support delivery of RCR and functional objectives and work with them to develop a business case and plan to achieve that goal. Advise stakeholders on appropriate changes to policies, processes contracts and agreements to optimise the outcomes for the RCR; support stakeholders in effecting those changes.

13. Collaborate with RCR project management resources including any Project Management Office that exists, management and staff to support, develop and enhance RCR IS infrastructure, applications, policies and services.

14. Build and manage relationships between internal partners, external suppliers and stakeholders to achieve project and RCR objectives.

15. Establish good vendor, contract management and procurement practice to meet business requirements and demonstrate good value and cost-effective service provision.

16. Use the internal and external networks to advise, plan and implement IS development roadmaps and upgrades to optimise the use of IS to achieve College priorities.

d. Risk management

17. Create and maintain an IS Business Continuity Plan (BCP), ensuring that the RCR can respond to challenges ranging from minor disruptions to major events and that the organisation continues to operate within agreed parameters. Ensure an effective disaster recovery (DR) plan is in place, maintained and tested. Advise senior management on matters that will improve the response or resilience of the business to such BCP and DR risks.

18. Ensure that the RCR risk register reflects IS risks and relevant mitigation steps consistent with RCR’s risk management policies and appetites. Ensure that relevant IS mitigating steps and actions are

Candidate pack

communicated and undertaken. Advise the senior management team on changes to policies to enhance business outcomes and reduce risk.

19. Develop, maintain and enforce a suite of IS policies to ensure high standards of service, data and information security and compliance are maintained including cyber security; compliance of external/cloud services with good practice and payment card industry (PCI) compliance. Monitor compliance with IS policies highlighting misuse, abuse or vulnerabilities.

20. Ensure that IS team operates a timetable to review and amend established protocols, standard procedures and business processes and that these are all defined, adhered to and monitored.

e. General

21. Agree and manage the IS revenue and capital expenditure budgets to meet agreed business needs. Ensure all IS expenditure is consistent with budget and policy requirements.

22. Operate within RCR’s range of policies including, but not limited to, data protection policy and within the appropriate schemes of delegation.

23. Maintain and manage records in accordance with the RCR’s records and information policies.

24. Maintain documentation on all activities carried out.

25. Undertake such other duties appropriate to the level of the postholder’s qualifications and experience as may be required by the RCR from time to time.

Key working relationships

Internal working relationships � Senior Leadership Team – to ensure alignment with Strategic Priorities, work programmes and achieving

leadership buy-in

� IS Team – working together to provide an excellent customer experience.

� Business and Resources team – working collaboratively to enhance service users experience

� RCR staff.

� Project Management Office (if/when created) – to collaborate on delivering small change projects and to provide technical insight into business programmes.

� The elected Officers and committee stakeholders – provide project updates, arrange training on new systems, provide guidance and IS support for their work in support of the RCR.

External working relationships � External platform and infrastructure support providers – manage the business relationship and act as an

escalation point to resolve any issues or disputes.

� Use networks of external contacts (eg the Royal Colleges’ IT Managers group) to supplement own professional advice and knowledge relevant to the RCR, professional bodies or other related health charities.

Candidate pack 8

Scope and limits of authorityDecision making level � Business as usual – decide how to delegate and spend

approved budget to deliver agreed outcomes.

� Project and programme work – propose complete solutions to Senior Management, PMO or project/programme boards to approve.

Financial resources � Manage budgets (and contracts) in line with the scheme of Financial, Contractual and HR delegation.

Other resources � IS infrastructure including contracted services

� All hardware in use at the RCR

� All software and applications

� Communications systems inc Video Conferencing systems

� College CRM system

� Websites (technical advice)

� Payment gateway providers (technical advice)People management � Two full-time direct reportsLegal, regulatory and compliance responsibility

� Ensure activities are compliant with GDPR, PCI and relevant data/web security standards.

Candidate pack

The person

Essential (E) or desirable (D)Knowledge, qualifications and experience

Relevant degree and/or relevant professional qualifications. ESkilled manager of people, able to bring together, motivate, co-ordinate and develop a team.

E

Experience of establishing networks of staff to develop and share programmes of work.

D

Ability to set and agree objectives for personal development plans, conduct productive appraisal meetings and deliver constructive feedback.

E

Experience of managing an IS function for a similar sized organisation. EExperience of setting, agreeing and implementing a strategic plan for a similar sized organisation.

E

Experience of budget setting and budget management. E

Excellent knowledge of the options to configure and manage networks, applications and data services and how to apply those options in different circumstances.

D

Experience of managing communication systems. E

Experience of procuring and managing third party services to benefit the organisation.

E

Knowledge and experience of project management theories and systems. DRecognised IS or project management qualification. DSkills and abilities

Accurate use and understanding of English. EHigh level oral and written English communication skills including presentation skills. EDemonstrably effective leadership skills, ideally in the context of a business partnership.

E

Effective interpersonal skills, and ability to negotiate with and influence colleagues across the RCR.

E

Ability to explain complex issues clearly in writing and orally and ability to adapt style to different audiences.

E

Strong strategic analytical and evaluative skills, including ability to understand and analyse complex issues and problems and use information to further RCR interests as defined in the strategy and working plans.

E

Ability to work effectively within the team and collaboratively across the RCR to deliver tasks and projects.

E

Self-starter confident to initiate work, knowing when to consult or involve others. E

Candidate pack 10

Essential (E) or desirable (D)Ability to plan and prioritise a substantial programme of work, and handle competing demands.

E

High level of accuracy and attention to detail. EOther qualities and requirements

Commitment to equality and valuing diversity and understanding of how this applies to delivery of own area of work.

E

Commitment to the aims and charitable objectives of the RCR. EEnthusiasm for learning and development and taking on new tasks. ECommitted to own continuing professional development. ESelf awareness. EDemonstrable commitment to providing a professional customer service to colleagues, members and stakeholders.

E

Ability to maintain confidentiality and information security in line with our data protection policy and guidance.

E

The RCR welcomes talented people ... who will enjoy working with and for talented professionals.

Candidate pack

Our values

People focus We treat everyone fairly and with respect, actively listening and responding appropriately, while recognising individual differences.

IntegrityWe are open, honest and transparent. We strive to reflect and learn from experience in every area of our work to deliver the right outcome.

Making a differenceWe strive for excellence. We make a difference by setting standards and empowering our membership and our staff through personal development and lifelong learning.

We recognise that patients’ best interests underpin everything we do.

Candidate pack 12

Behavioural competenciesThe RCR’s Competency Framework defines the behavioural competencies required from all staff to contribute effectively in their role and within the wider organisational team.

Communicating effectively

The success of the College depends on how it communicates with its membership and other stakeholders. Employees need to know their audience(s) and communicate with them in a way which meets stakeholder needs and expectations as far as possible.Working together

The College’s effectiveness and reputation depends on efficient and collaborative working, both within and beyond the team. This includes all employee colleagues, Officers, other Fellows and members and often others outside the College.Personal effectiveness

The College is most effective when employees take ownership of their work, understand the context of that work, deliver effectively to achieve required results and demonstrate a positive attitude to taking on additional responsibilities or learning new skills.Customer focus

We should all provide excellent services to all customers but notably to the membership and staff colleagues. Focusing on those and other customers, and understanding and responding appropriately to their needs, is key to the success and sustainability of the College.Embracing change

We must all play a part in ensuring that the offer the College makes continues to be effective and relevant in meeting customer needs. This will involve changes to what we do and how we do it. We all need to play our part in embracing change.

Candidate pack

How we value our people

We recognise that our people are central to our ability to deliver high-quality and professional services. We offer a welcoming working environment, and a commitment to good people management, including our performance and development review process.

Learning and developmentWe are committed to supporting all employees’ learning and development. Ensuring every employee has a learning and development plan is part of our annual performance development process.

Working environmentWe are a friendly team, located in a quiet and attractive square in central London, close to transport links, in a well-resourced, light and airy building.

Wellbeing supportWe provide a range of benefits to support staff wellbeing: employee assistance programme, assistance with eye test costs and lenses if related to the role, and flexible working hours for staff after completion of their initial period, including the possibility of some working from home. We also provide staff with free tea, coffee and fruit juice while in the office.

Pension and life assurance provisionAll employees are eligible for the statutory provision, and additionally we provide a good pension scheme with 15% employer contributions (employee contribution is 5%) no later than three months after the start of employment.

The RCR has a life assurance and personal accident policy covering all current employees.

Other benefits � Generous holidays starting at 25 days per annum, and increasing with service.

� Closure days between Christmas and New Year.

� Interest-free season ticket loan.

I find the work I’m given interesting, varied and challenging. I’m given lots of opportunities to develop in my role.

Candidate pack 14

How to apply

Please submit a CV and a covering letter, together with a completed Diversity Monitoring Form.

It is important that your covering letter includes a clear statement in support of your application, which demonstrates how you meet the criteria described above, in the section entitled ‘the person’.

Applications should be emailed to jobs@rcr.ac.uk

If you have not heard further from the RCR within a fortnight of applying, you should assume that you have not been shortlisted for interview on this occasion.

If you consider yourself to have a disability and require a hard copy pack or a different format, for example large print, please contact the HR team at jobs@rcr.ac.uk

Equality and diversity statement

The RCR is committed to equality and diversity in its role as an employer, valuing the benefit a diverse workforce brings. It is our intention not to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation (Equality and Diversity Policy: www.rcr.ac.uk/equality-diversity-policy).

My colleagues and peers are great fun to work with and I enjoy working alongside lots of different people to deliver my job.

The Royal College of Radiologists

63 Lincoln’s Inn Fields

London WC2A 3JW

+44 (0)20 7405 1282

enquiries@rcr.ac.uk

www.rcr.ac.uk

@RCRadiologists

A Charity registered with the Charity Commission No. 211540

© The Royal College of Radiologists, February 2018.