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The Robert Jones and Agnes Hunt OrthopaedicHospital NHS Foundation Trust
2019 NHS Staff Survey
Summary Benchmark Report
Organisation details
Organisation details
Completed questionnaires 950
2019 response rate 62%
Survey details
Survey mode Mixed
Sample type Census
2019 NHS Staff Survey
This organisation is benchmarked against:
2019 benchmarking group details
Organisations in group:
Median response rate:
No. of completed questionnaires:
The Robert Jones and AgnesHunt Orthopaedic Hospital NHSFoundation Trust
See response rate trend for the last 5 years
Acute Specialist Trusts
14
58%
17,175
2
Using the report
Key features
Question number and text(or the theme) specifiedat the top of each slide
Question-level results are alwaysreported as percentages; the meaningof the value is outlined along the axis.
Themes are always on a 0-10pt scalewhere 10 is the best score attainable
Colour coding highlights best / worstresults, making it easy to spot questions
where a lower percentage is better – in suchinstances ‘Best’ is the bottom line in the table
Number of responsesfor the organisation
for the given question
Full details on how the scores are calculated are provided in the TechnicalDocument, under the Supporting Documents section of our results page
‘Best’, ‘Average’, and ‘Worst’ refer to thebenchmarking group’s best, average and worst results
Keep an eye out!
3
https://www.nhsstaffsurveyresults.com/
Theme results
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS FoundationTrust
2019 NHS Staff Survey Results
2019 NHS Staff Survey Results > Theme results > Overview
Equality,diversity &inclusion
Health &wellbeing
Immediatemanagers
Morale Quality ofappraisals
Qualityof care
Safeenvironment- Bullying &harassment
Safeenvironment
- Violence
Safety culture Staffengagement
Teamworking
Scor
e (0
-10)
0
1
2
3
4
5
6
7
8
9
10
Best 9.5 6.6 7.4 6.6 6.5 8.1 8.7 9.9 7.5 7.7 7.1
Your org 9.4 6.6 7.0 6.6 5.6 8.0 8.4 9.9 7.0 7.5 6.9
Average 9.2 6.3 7.1 6.4 5.8 7.9 8.3 9.8 7.0 7.5 6.9
Worst 8.6 5.8 6.7 5.8 5.2 7.4 7.8 9.2 6.9 7.1 6.5
Responses 935 944 942 932 809 803 936 937 935 948 9285
Theme results – Trends
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS FoundationTrust
2019 NHS Staff Survey Results
2019 NHS Staff Survey Results > Theme results > Trends > Equality, diversity & inclusion
2015 2016 2017 2018 2019
Scor
e (0
-10)
0
1
2
3
4
5
6
7
8
9
10
Best 9.5 9.6 9.5 9.5 9.5
Your org 9.4 9.3 9.4 9.3 9.4
Average 9.3 9.3 9.3 9.3 9.2
Worst 8.9 8.8 8.8 8.6 8.6
Responses 595 549 570 645 935
7
2019 NHS Staff Survey Results > Theme results > Trends > Health & wellbeing
2015 2016 2017 2018 2019
Scor
e (0
-10)
0
1
2
3
4
5
6
7
8
9
10
Best 6.8 6.8 6.6 6.6 6.6
Your org 6.5 6.5 6.5 6.5 6.6
Average 6.4 6.3 6.3 6.3 6.3
Worst 5.8 5.7 6.0 5.7 5.8
Responses 606 554 575 649 944
8
2019 NHS Staff Survey Results > Theme results > Trends > Immediate managers
2015 2016 2017 2018 2019
Scor
e (0
-10)
0
1
2
3
4
5
6
7
8
9
10
Best 7.3 7.2 7.3 7.3 7.4
Your org 6.7 6.5 6.7 6.9 7.0
Average 6.9 6.9 7.0 7.0 7.1
Worst 6.4 6.3 6.6 6.7 6.7
Responses 597 547 573 653 942
9
2019 NHS Staff Survey Results > Theme results > Trends > Morale
2018 2019
Scor
e (0
-10)
0
1
2
3
4
5
6
7
8
9
10
Best 6.7 6.6
Your org 6.7 6.6
Average 6.3 6.4
Worst 5.8 5.8
Responses 646 932
10
2019 NHS Staff Survey Results > Theme results > Trends > Quality of appraisals
2015 2016 2017 2018 2019
Scor
e (0
-10)
0
1
2
3
4
5
6
7
8
9
10
Best 6.0 6.2 6.3 6.4 6.5
Your org 4.8 4.7 5.2 5.7 5.6
Average 5.5 5.5 5.5 5.7 5.8
Worst 4.8 4.7 5.0 5.2 5.2
Responses 498 474 474 551 809
11
2019 NHS Staff Survey Results > Theme results > Trends > Quality of care
2015 2016 2017 2018 2019
Scor
e (0
-10)
0
1
2
3
4
5
6
7
8
9
10
Best 8.2 8.3 8.2 8.1 8.1
Your org 7.8 7.7 7.8 7.9 8.0
Average 8.0 7.8 7.8 7.9 7.9
Worst 7.4 7.2 7.4 7.4 7.4
Responses 491 449 469 547 803
12
2019 NHS Staff Survey Results > Theme results > Trends > Safe environment - Bullying & harassment
2015 2016 2017 2018 2019
Scor
e (0
-10)
0
1
2
3
4
5
6
7
8
9
10
Best 8.8 8.9 8.9 8.8 8.7
Your org 8.3 8.3 8.4 8.1 8.4
Average 8.3 8.3 8.4 8.2 8.3
Worst 7.9 7.8 7.9 7.9 7.8
Responses 594 548 570 647 936
13
2019 NHS Staff Survey Results > Theme results > Trends > Safe environment - Violence
2015 2016 2017 2018 2019
Scor
e (0
-10)
0
1
2
3
4
5
6
7
8
9
10
Best 9.9 9.9 9.9 9.9 9.9
Your org 9.6 9.7 9.8 9.7 9.9
Average 9.7 9.7 9.7 9.8 9.8
Worst 9.1 9.2 9.2 9.2 9.2
Responses 597 547 567 647 937
14
2019 NHS Staff Survey Results > Theme results > Trends > Safety culture
2015 2016 2017 2018 2019
Scor
e (0
-10)
0
1
2
3
4
5
6
7
8
9
10
Best 7.3 7.4 7.4 7.6 7.5
Your org 6.6 6.5 6.8 7.0 7.0
Average 7.0 6.9 6.9 6.9 7.0
Worst 6.4 6.4 6.6 6.7 6.9
Responses 595 548 566 648 935
15
2019 NHS Staff Survey Results > Theme results > Trends > Staff engagement
2015 2016 2017 2018 2019
Scor
e (0
-10)
0
1
2
3
4
5
6
7
8
9
10
Best 7.6 7.6 7.7 7.7 7.7
Your org 7.2 7.2 7.4 7.6 7.5
Average 7.5 7.5 7.4 7.4 7.5
Worst 7.0 6.8 7.0 7.0 7.1
Responses 603 554 575 657 948
16
2019 NHS Staff Survey Results > Theme results > Trends > Team working
2015 2016 2017 2018 2019
Scor
e (0
-10)
0
1
2
3
4
5
6
7
8
9
10
Best 7.0 6.9 7.1 7.3 7.1
Your org 6.7 6.4 6.8 6.9 6.9
Average 6.8 6.7 6.8 6.9 6.9
Worst 6.4 6.3 6.4 6.5 6.5
Responses 598 549 572 653 928
17
Theme results – Detailed information
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS FoundationTrust
2019 NHS Staff Survey Results
2019 NHS Staff Survey Results > Theme results > Detailed information > Equality, diversity & inclusion 1/2
Q14Does your organisation act fairly
with regard to career progression /promotion, regardless of ethnicbackground, gender, religion,
sexual orientation, disability or age?
Q15aIn the last 12 months have you personally
experienced discrimination at workfrom patients / service users, their
relatives or other members of the public?
Q15bIn the last 12 months have you
personally experienced discriminationat work from manager / teamleader or other colleagues?
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'Y
es'
75
80
85
90
95
100
Best 95.3% 94.2% 90.7% 91.2% 91.4%
Your org 89.5% 85.9% 90.7% 88.8% 86.5%
Average 88.3% 86.5% 88.0% 86.9% 86.2%
Worst 80.6% 81.7% 79.6% 77.7% 75.9%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'Y
es'
0
5
10
15
Worst 8.2% 8.2% 9.6% 11.8% 11.9%
Your org 2.3% 2.3% 3.3% 2.2% 2.3%
Average 4.0% 4.1% 4.2% 4.2% 4.4%
Best 2.0% 1.9% 1.8% 1.5% 2.3%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'Y
es'
0
5
10
15
Worst 11.4% 10.0% 12.4% 11.1% 10.9%
Your org 5.9% 7.0% 6.7% 7.5% 4.8%
Average 6.3% 7.0% 6.8% 7.2% 7.3%
Best 4.6% 4.7% 4.9% 4.4% 4.3%19
2019 NHS Staff Survey Results > Theme results > Detailed information > Equality, diversity & inclusion 2/2
Q28bHas your employer made adequate adjustment(s)
to enable you to carry out your work?
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'Y
es'
55
60
65
70
75
80
85
90
Best 89.9% 88.7% 82.3% 79.8% 86.7%
Your org 79.4% 63.9% 74.7% 76.0% 74.0%
Average 77.3% 76.4% 74.1% 75.4% 76.6%
Worst 68.9% 61.1% 55.2% 65.7% 64.6%
20
2019 NHS Staff Survey Results > Theme results > Detailed information > Health & wellbeing 1/2
Q5hThe opportunities for
flexible working patterns
Q11aDoes your organisation take positive
action on health and well-being?
Q11bIn the last 12 months have you
experienced musculoskeletal problems(MSK) as a result of work activities?
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'S
atis
fied'
/'Ver
y Sa
tisfie
d'
45
50
55
60
65
70
Best 61.4% 59.3% 60.7% 66.6% 63.3%
Your org 54.2% 52.1% 47.8% 56.2% 58.0%
Average 53.2% 54.7% 54.1% 55.5% 55.8%
Worst 48.6% 48.4% 47.1% 49.5% 51.3%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'Y
es, d
efini
tely
'
20
25
30
35
40
45
50
55
60
65
Best 60.8% 56.7% 58.8% 48.7% 50.0%
Your org 37.4% 36.2% 42.1% 34.2% 37.7%
Average 37.4% 36.2% 37.8% 34.6% 35.0%
Worst 24.5% 23.6% 25.4% 21.1% 22.0%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'Y
es'
15
20
25
30
35
Worst 28.6% 29.8% 30.4% 30.5% 30.4%
Your org 20.3% 21.5% 20.5% 20.6% 21.7%
Average 20.9% 22.1% 22.2% 24.6% 25.3%
Best 17.3% 15.2% 15.8% 19.8% 19.8%
21
2019 NHS Staff Survey Results > Theme results > Detailed information > Health & wellbeing 2/2
Q11cDuring the last 12 months have you feltunwell as a result of work related stress?
Q11dIn the last three months have you ever come to work
despite not feeling well enough to perform your duties?
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'Y
es'
25
30
35
40
45
Worst 36.9% 39.9% 38.3% 42.8% 43.6%
Your org 28.3% 28.7% 28.3% 31.7% 32.7%
Average 32.2% 32.9% 34.9% 34.7% 36.6%
Best 27.6% 26.7% 28.3% 30.4% 29.1%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'Y
es'
45
50
55
60
65
Worst 59.6% 62.5% 58.6% 58.2% 57.2%
Your org 51.2% 50.2% 50.3% 49.2% 45.7%
Average 51.8% 51.7% 53.3% 51.4% 52.9%
Best 46.7% 48.0% 49.1% 47.3% 45.7%
22
2019 NHS Staff Survey Results > Theme results > Detailed information > Immediate managers 1/2
Q5bThe support I get frommy immediate manager
Q8cMy immediate manager gives
me clear feedback on my work
Q8dMy immediate manager asksfor my opinion before makingdecisions that affect my work
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'S
atis
fied'
/'Ver
y Sa
tisfie
d'
60
65
70
75
80
Best 75.3% 73.3% 76.1% 76.7% 78.6%
Your org 66.1% 61.8% 66.7% 71.5% 72.5%
Average 69.8% 70.2% 71.8% 73.0% 73.5%
Worst 62.5% 61.8% 66.5% 67.4% 66.3%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
50
55
60
65
70
75
Best 68.1% 68.3% 70.5% 71.4% 70.5%
Your org 60.0% 53.8% 57.8% 63.2% 64.0%
Average 61.1% 63.2% 64.6% 64.4% 65.0%
Worst 57.1% 53.8% 57.0% 56.7% 61.2%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
45
50
55
60
65
70
Best 63.2% 63.1% 64.0% 63.7% 65.9%
Your org 53.2% 51.4% 51.0% 56.1% 59.4%
Average 55.7% 57.9% 58.7% 60.0% 60.0%
Worst 50.2% 47.2% 51.0% 52.9% 55.0%
23
2019 NHS Staff Survey Results > Theme results > Detailed information > Immediate managers 2/2
Q8fMy immediate manager takes a positive
interest in my health and well-being
Q8gMy immediate manager values my work
Q19gMy manager supported me to receivethis training, learning or development
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
55
60
65
70
75
80
Best 75.3% 73.7% 74.0% 77.6% 75.7%
Your org 65.5% 64.5% 65.7% 71.3% 70.7%
Average 68.6% 69.7% 69.3% 72.3% 72.4%
Worst 60.2% 59.2% 64.2% 65.3% 66.9%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
60
65
70
75
80
85
Best 78.6% 77.7% 77.2% 80.1% 78.4%
Your org 69.0% 66.6% 70.3% 73.1% 75.0%
Average 72.6% 73.3% 73.1% 75.4% 75.1%
Worst 65.0% 64.8% 69.0% 69.8% 70.8%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'Y
es, d
efini
tely
'
45
50
55
60
65
Best 64.4% 63.6% 61.2% 64.8% 64.7%
Your org 48.6% 46.2% 56.8% 56.6% 51.4%
Average 57.6% 54.4% 55.5% 56.7% 60.7%
Worst 45.5% 45.6% 47.9% 50.5% 48.0%
24
2019 NHS Staff Survey Results > Theme results > Detailed information > Morale 1/3
Q4cI am involved in deciding on
changes introduced that affect mywork area / team / department
Q4jI receive the respect I deservefrom my colleagues at work
Q6aI have unrealistic time pressures
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
45
50
55
60
65
70
Best 61.7% 65.9% 64.5% 62.0% 62.5%
Your org 54.4% 51.8% 51.3% 58.6% 54.7%
Average 56.6% 55.6% 56.2% 57.7% 57.3%
Worst 50.4% 47.7% 50.2% 49.5% 50.0%
2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
65
70
75
80
Best 77.8% 76.3%
Your org 70.8% 73.4%
Average 73.5% 73.5%
Worst 69.5% 69.3%
2018 2019
% o
f st
aff
sele
ctin
g 'N
ever
'/'Ra
rely
'
15
20
25
30
35
Best 31.1% 31.7%
Your org 29.8% 31.4%
Average 25.3% 26.5%
Worst 19.5% 20.5%
25
2019 NHS Staff Survey Results > Theme results > Detailed information > Morale 2/3
Q6bI have a choice in deciding
how to do my work
Q6cRelationships at work are strained
Q8aMy immediate managerencourages me at work
2018 2019
% o
f st
aff
sele
ctin
g 'O
ften
'/'A
lway
s'
45
50
55
60
65
Best 63.6% 62.2%
Your org 56.8% 58.1%
Average 57.1% 58.2%
Worst 51.7% 49.6%
2018 2019
% o
f st
aff
sele
ctin
g 'N
ever
'/'Ra
rely
'
35
40
45
50
55
60
Best 54.8% 55.3%
Your org 49.0% 48.2%
Average 49.0% 48.3%
Worst 39.8% 39.6%
2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
65
70
75
80
Best 78.4% 77.2%
Your org 69.8% 74.9%
Average 71.6% 72.4%
Worst 67.2% 70.8%
26
2019 NHS Staff Survey Results > Theme results > Detailed information > Morale 3/3
Q23aI often think about
leaving this organisation
Q23bI will probably look for a job at a neworganisation in the next 12 months
Q23cAs soon as I can find another
job, I will leave this organisation
2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
15
20
25
30
35
40
Worst 35.1% 35.5%
Your org 18.5% 20.0%
Average 24.6% 25.1%
Best 18.5% 20.0%
2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
10
15
20
25
30
35
Worst 31.3% 30.1%
Your org 11.6% 13.8%
Average 22.0% 22.0%
Best 11.6% 13.8%
2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
5
10
15
20
25
Worst 20.8% 20.1%
Your org 8.9% 8.2%
Average 15.5% 14.4%
Best 8.9% 8.2%
27
2019 NHS Staff Survey Results > Theme results > Detailed information > Quality of appraisals 1/2
Q19bIt helped me to improve how I do my job
Q19cIt helped me agree clearobjectives for my work
Q19dIt left me feeling that my workis valued by my organisation
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'Y
es, d
efini
tely
'
10
15
20
25
30
35
Best 34.8% 32.1% 33.9% 34.7% 34.5%
Your org 13.3% 12.7% 18.1% 22.2% 19.9%
Average 23.2% 22.9% 22.2% 25.5% 25.0%
Worst 13.3% 12.7% 15.8% 18.2% 18.6%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'Y
es, d
efini
tely
'
20
25
30
35
40
45
50
Best 46.3% 45.8% 43.2% 48.1% 47.0%
Your org 29.5% 24.8% 33.4% 36.2% 34.6%
Average 37.1% 38.2% 37.5% 38.1% 39.4%
Worst 28.3% 24.8% 30.2% 31.3% 32.2%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'Y
es, d
efini
tely
'
20
25
30
35
40
45
Best 42.9% 41.0% 40.1% 40.9% 43.7%
Your org 26.1% 22.3% 27.7% 35.7% 32.5%
Average 33.0% 33.1% 32.2% 36.5% 37.0%
Worst 22.7% 22.3% 24.5% 25.9% 28.1%
28
2019 NHS Staff Survey Results > Theme results > Detailed information > Quality of appraisals 2/2
Q19eThe values of my organisation were
discussed as part of the appraisal process
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'Y
es, d
efini
tely
'
20
25
30
35
40
45
50
55
Best 46.6% 46.4% 46.1% 52.1% 53.6%
Your org 29.5% 28.9% 34.6% 42.8% 39.5%
Average 31.0% 33.1% 34.6% 40.4% 42.5%
Worst 24.6% 25.2% 26.9% 23.5% 29.3%
29
2019 NHS Staff Survey Results > Theme results > Detailed information > Quality of care
Q7aI am satisfied with the quality of
care I give to patients / service users
Q7bI feel that my role makes a
difference to patients / service users
Q7cI am able to deliver the care I aspire to
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
75
80
85
90
95
Best 91.7% 93.0% 92.9% 91.4% 91.4%
Your org 87.5% 86.7% 88.3% 89.2% 91.4%
Average 88.4% 87.2% 87.7% 88.2% 88.2%
Worst 79.5% 75.0% 80.9% 82.7% 80.9%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
85
90
95
Best 94.2% 95.0% 94.7% 94.5% 93.6%
Your org 91.0% 89.7% 90.0% 91.4% 93.4%
Average 92.0% 91.8% 90.9% 91.7% 91.9%
Worst 89.1% 87.9% 89.1% 88.5% 87.6%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
60
65
70
75
80
85
90
Best 84.1% 86.6% 83.3% 83.3% 82.4%
Your org 74.2% 74.2% 76.3% 78.7% 79.8%
Average 78.5% 75.1% 74.2% 77.8% 77.4%
Worst 65.1% 61.6% 68.0% 67.8% 67.4%
30
2019 NHS Staff Survey Results > Theme results > Detailedinformation > Safe environment - Bullying & harassment
Q13aIn the last 12 months how many
times have you personally experiencedharassment, bullying or abuse at work
from patients / service users, theirrelatives or other members of the public?
Q13bIn the last 12 months how
many times have you personallyexperienced harassment, bullyingor abuse at work from managers?
Q13cIn the last 12 months how many
times have you personally experiencedharassment, bullying or abuse
at work from other colleagues?
2015 2016 2017 2018 2019
% o
f st
aff
sayi
ng t
hey
expe
rienc
ed a
t le
ast
one
inci
dent
of
bully
ing,
har
assm
ent
or a
buse
10
15
20
25
30
Worst 25.1% 29.4% 25.0% 25.9% 26.1%
Your org 20.5% 15.8% 16.4% 19.0% 15.2%
Average 20.1% 20.0% 20.1% 20.4% 19.1%
Best 12.8% 12.3% 12.7% 11.6% 14.6%
2015 2016 2017 2018 2019
% o
f st
aff
sayi
ng t
hey
expe
rienc
ed a
t le
ast
one
inci
dent
of
bully
ing,
har
assm
ent
or a
buse
5
10
15
20
Worst 15.6% 15.7% 17.0% 17.2% 16.3%
Your org 12.0% 15.7% 13.0% 13.1% 12.1%
Average 10.8% 13.3% 13.5% 12.5% 11.6%
Best 7.8% 7.9% 7.9% 8.4% 7.2%
2015 2016 2017 2018 2019
% o
f st
aff
sayi
ng t
hey
expe
rienc
ed a
t le
ast
one
inci
dent
of
bully
ing,
har
assm
ent
or a
buse
10
15
20
25
Worst 23.4% 23.0% 23.9% 24.5% 24.4%
Your org 18.1% 20.2% 19.3% 23.5% 20.4%
Average 17.2% 18.2% 17.1% 19.0% 18.7%
Best 11.7% 11.7% 13.4% 13.8% 13.9%31
2019 NHS Staff Survey Results > Theme results > Detailed information > Safe environment - Violence
Q12aIn the last 12 months how many
times have you personally experiencedphysical violence at work from
patients / service users, their relativesor other members of the public?
Q12bIn the last 12 months how many times
have you personally experienced physicalviolence at work from managers?
Q12cIn the last 12 months how many times
have you personally experienced physicalviolence at work from other colleagues?
2015 2016 2017 2018 2019
% o
f st
aff
sayi
ng t
hey
expe
rienc
ed a
t le
ast
one
inci
dent
of
viol
ence
0
5
10
15
20
25
Worst 22.9% 21.3% 19.6% 22.3% 20.3%
Your org 10.0% 7.8% 6.2% 8.2% 2.2%
Average 5.8% 6.0% 6.4% 5.7% 4.1%
Best 2.9% 2.5% 2.6% 1.8% 1.6%
2015 2016 2017 2018 2019
% o
f st
aff
sayi
ng t
hey
expe
rienc
ed a
t le
ast
one
inci
dent
of
viol
ence
0
1
2
Worst 1.2% 1.3% 1.1% 1.4% 0.9%
Your org 0.7% 0.3% 0.1% 0.5% 0.1%
Average 0.5% 0.7% 0.3% 0.5% 0.3%
Best 0.0% 0.2% 0.1% 0.0% 0.1%
2015 2016 2017 2018 2019
% o
f st
aff
sayi
ng t
hey
expe
rienc
ed a
t le
ast
one
inci
dent
of
viol
ence
0
1
2
3
Worst 2.9% 2.8% 2.6% 2.1% 2.7%
Your org 1.3% 1.3% 0.7% 1.0% 0.5%
Average 1.3% 1.6% 1.0% 1.0% 1.2%
Best 0.4% 0.3% 0.7% 0.3% 0.2%32
2019 NHS Staff Survey Results > Theme results > Detailed information > Safety culture 1/2
Q17aMy organisation treats staffwho are involved in an error,near miss or incident fairly
Q17cWhen errors, near misses or incidents arereported, my organisation takes action
to ensure that they do not happen again
Q17dWe are given feedback about changes
made in response to reportederrors, near misses and incidents
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
40
45
50
55
60
65
70
75
Best 68.0% 69.3% 71.7% 74.5% 72.9%
Your org 50.0% 48.1% 55.5% 64.6% 64.6%
Average 59.1% 57.4% 60.7% 63.3% 64.8%
Worst 42.7% 47.0% 49.0% 50.5% 58.5%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
60
65
70
75
80
85
90
Best 79.0% 82.2% 83.2% 86.2% 85.6%
Your org 68.4% 63.5% 71.9% 77.3% 75.2%
Average 76.3% 73.6% 73.9% 76.9% 75.4%
Worst 64.7% 63.5% 65.3% 68.2% 72.3%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
45
50
55
60
65
70
75
80
Best 67.6% 71.7% 72.8% 76.0% 74.8%
Your org 49.4% 47.8% 58.4% 62.7% 63.4%
Average 60.0% 61.1% 61.2% 63.5% 66.0%
Worst 49.2% 47.5% 49.8% 53.5% 54.8%
33
2019 NHS Staff Survey Results > Theme results > Detailed information > Safety culture 2/2
Q18bI would feel secure raising concerns
about unsafe clinical practice
Q18cI am confident that my organisation
would address my concern
Q21bMy organisation acts on concernsraised by patients / service users
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
60
65
70
75
80
85
Best 76.8% 79.0% 80.0% 80.1% 78.5%
Your org 66.8% 63.5% 66.3% 71.5% 73.4%
Average 70.2% 71.7% 71.9% 73.3% 74.0%
Worst 63.3% 63.5% 66.3% 69.1% 71.6%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
50
55
60
65
70
75
80
Best 70.9% 74.0% 72.5% 77.3% 76.6%
Your org 55.2% 55.6% 59.3% 62.6% 65.5%
Average 62.4% 61.9% 63.1% 64.9% 65.8%
Worst 54.8% 52.5% 54.1% 57.9% 61.3%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
70
75
80
85
90
95
Best 86.1% 88.9% 89.6% 90.6% 88.2%
Your org 76.8% 74.3% 82.0% 85.1% 83.1%
Average 82.4% 80.7% 82.0% 82.2% 82.6%
Worst 76.0% 73.4% 75.2% 73.2% 77.5%
34
2019 NHS Staff Survey Results > Theme results > Detailed information > Staff engagement – Motivation
Q2aI look forward to going to work
Q2bI am enthusiastic about my job
Q2cTime passes quickly when I am working
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'O
ften
'/'A
lway
s'
50
55
60
65
70
75
Best 69.4% 67.3% 66.9% 72.7% 70.7%
Your org 59.7% 57.4% 60.2% 64.4% 65.1%
Average 61.8% 60.0% 59.5% 62.9% 60.7%
Worst 55.0% 50.6% 53.6% 54.6% 55.6%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'O
ften
'/'A
lway
s'
65
70
75
80
85
Best 81.9% 80.2% 80.1% 81.1% 80.0%
Your org 75.9% 74.5% 72.6% 78.6% 79.4%
Average 77.2% 76.8% 75.6% 77.6% 77.5%
Worst 75.1% 69.3% 68.5% 74.0% 71.0%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'O
ften
'/'A
lway
s'
70
75
80
85
Best 84.7% 81.9% 83.5% 82.3% 81.7%
Your org 77.8% 78.3% 79.4% 81.3% 79.8%
Average 80.6% 79.9% 79.2% 77.7% 79.6%
Worst 72.1% 74.5% 75.8% 73.6% 75.8%
35
2019 NHS Staff Survey Results > Theme results > Detailedinformation > Staff engagement – Ability to contribute to improvements
Q4aThere are frequent opportunities
for me to show initiative in my role
Q4bI am able to make suggestions
to improve the work ofmy team / department
Q4dI am able to make improvements
happen in my area of work
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
65
70
75
80
85
Best 78.7% 79.7% 79.6% 80.7% 78.5%
Your org 73.4% 71.4% 70.0% 73.9% 73.1%
Average 77.5% 75.0% 76.1% 75.7% 75.8%
Worst 72.3% 67.8% 69.4% 69.9% 70.0%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
65
70
75
80
85
Best 84.8% 81.6% 82.3% 80.0% 80.8%
Your org 76.6% 76.2% 76.5% 78.6% 77.1%
Average 76.9% 77.4% 77.6% 78.4% 77.5%
Worst 73.3% 72.1% 72.4% 68.6% 70.1%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
45
50
55
60
65
70
Best 66.4% 66.5% 66.0% 67.1% 67.1%
Your org 55.4% 50.2% 55.1% 63.1% 59.3%
Average 61.0% 61.1% 61.1% 62.7% 61.4%
Worst 52.6% 48.7% 52.5% 51.8% 52.7%
36
2019 NHS Staff Survey Results > Theme results > Detailed information > Staffengagement – Recommendation of the organisation as a place to work/receive treatment
Q21aCare of patients / service usersis my organisation's top priority
Q21cI would recommend my
organisation as a place to work
Q21dIf a friend or relative needed treatment
I would be happy with the standardof care provided by this organisation
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
65
70
75
80
85
90
95
Best 89.0% 92.2% 91.0% 92.6% 91.9%
Your org 77.4% 77.8% 86.8% 87.8% 85.3%
Average 87.0% 86.0% 86.6% 86.9% 87.3%
Worst 73.9% 68.2% 77.2% 76.9% 82.9%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
50
55
60
65
70
75
80
85
Best 78.5% 78.0% 76.2% 79.6% 80.9%
Your org 68.9% 71.3% 75.8% 79.6% 78.0%
Average 71.9% 72.9% 73.2% 72.6% 73.9%
Worst 61.4% 54.7% 57.7% 59.6% 62.7%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
75
80
85
90
95
Best 93.7% 95.0% 93.0% 94.8% 94.8%
Your org 91.9% 92.2% 93.0% 94.6% 94.8%
Average 90.9% 90.5% 89.8% 90.1% 90.0%
Worst 79.7% 76.3% 79.8% 77.5% 80.9%
37
2019 NHS Staff Survey Results > Theme results > Detailed information > Team working
Q4hThe team I work in has a set of shared objectives
Q4iThe team I work in often meets to discuss the team's effectiveness
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
65
70
75
80
85
Best 82.4% 79.2% 79.4% 83.6% 78.8%
Your org 75.0% 71.4% 76.9% 79.5% 77.3%
Average 75.4% 74.1% 74.3% 74.9% 75.9%
Worst 69.7% 69.4% 68.5% 70.8% 67.5%
2015 2016 2017 2018 2019
% o
f st
aff
sele
ctin
g 'A
gree
'/'St
rong
ly A
gree
'
50
55
60
65
70
75
Best 71.1% 67.6% 70.2% 72.1% 69.5%
Your org 62.1% 53.8% 59.7% 64.7% 63.2%
Average 63.1% 63.4% 63.3% 63.7% 64.0%
Worst 55.0% 53.8% 56.1% 58.9% 58.6%
38
Workforce Equality Standards
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS FoundationTrust
2019 NHS Staff Survey Results
Workforce Equality Standards
Workforce Race Equality Standard (WRES)
Workforce Disability Equality Standard (WDES)
This section contains data required for the NHS Staff Survey indicators used in the Workforce Race Equality Standard (WRES) and Workforce DisabilityEquality Standard (WDES). Data presented in this section are unweighted.
Full details of how the data are calculated are included in the Technical Document, available to download from our results website.
This contains data for each organisation required for the NHS Staff Survey indicators used in the Workforce Race Equality Standard (WRES).It includes the 2017, 2018 and 2019 trust/CCG and benchmarking group median results for q13a, q13b&c combined, q14, and q15b splitby ethnicity (by white / BME staff).
This contains data for each organisation required for the NHS Staff Survey indicators used in the Workforce Disability Equality Standard(WDES). It includes the 2018 and 2019 trust/CCG and benchmarking group median results for q5f, q11e, q13, and q14 split by disabledstaff compared to non-disabled staff. It also shows results for q28b (for disabled staff only), and the staff engagement score for disabledstaff, compared to non-disabled staff and the overall engagement score for the organisation.
40
http://www.nhsstaffsurveyresults.com/
Workforce Race Equality Standard (WRES)
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS FoundationTrust
2019 NHS Staff Survey Results
2019 NHS Staff Survey Results > WRES > Percentage of staff experiencingharassment, bullying or abuse from patients, relatives or the public in last 12 months
2017 2018 2019
Perc
enta
ge o
f st
aff
expe
rienc
ing
hara
ssm
ent,
bully
ing
or a
buse
fro
m p
atie
nts,
rel
ativ
es o
r th
epu
blic
in la
st 1
2 m
onth
s
0
10
20
30
40
50
60
70
80
90
100
White: Your org 17.0% 18.6% 15.3%
BME: Your org 5.6% 13.6% 17.1%
White: Average 22.1% 22.1% 21.0%
BME: Average 15.6% 18.5% 20.2%
White: Responses 546 614 875BME: Responses 18 22 41
Average calculated as the median for the benchmark group
42
2019 NHS Staff Survey Results > WRES > Percentage of staffexperiencing harassment, bullying or abuse from staff in last 12 months
2017 2018 2019
Perc
enta
ge o
f st
aff
expe
rienc
ing
hara
ssm
ent,
bully
ing
or a
buse
fro
m s
taff
in la
st 1
2 m
onth
s
0
10
20
30
40
50
60
70
80
90
100
White: Your org 25.4% 25.6% 23.6%
BME: Your org 22.2% 22.7% 36.6%
White: Average 22.5% 25.1% 23.2%
BME: Average 25.3% 27.3% 29.4%
White: Responses 547 613 876BME: Responses 18 22 41
Average calculated as the median for the benchmark group
43
2019 NHS Staff Survey Results > WRES > Percentage of staff believing thatthe organisation provides equal opportunities for career progression or promotion
2017 2018 2019
Perc
enta
ge o
f st
aff
belie
ving
tha
t th
eor
gani
satio
n pr
ovid
es e
qual
opp
ortu
nitie
s fo
rca
reer
pro
gres
sion
or
prom
otio
n
0
10
20
30
40
50
60
70
80
90
100
White: Your org 90.9% 88.6% 87.6%
BME: Your org 81.8% 92.9% 69.2%
White: Average 89.1% 88.5% 88.4%
BME: Average 76.0% 76.1% 75.6%
White: Responses 363 428 582BME: Responses 11 14 26
Average calculated as the median for the benchmark group
44
2019 NHS Staff Survey Results > WRES > Percentage of staff experienceddiscrimination at work from manager / team leader or other colleagues in last 12 months
2017 2018 2019
Perc
enta
ge o
f st
aff
expe
rienc
ed d
iscr
imin
atio
nat
wor
k fr
om m
anag
er /
team
lead
er o
r ot
her
colle
ague
s in
last
12
mon
ths
0
10
20
30
40
50
60
70
80
90
100
White: Your org 6.4% 6.7% 4.1%
BME: Your org 22.2% 18.2% 15.0%
White: Average 5.9% 6.2% 5.5%
BME: Average 14.6% 13.2% 13.0%
White: Responses 543 611 869BME: Responses 18 22 40
Average calculated as the median for the benchmark group
45
Workforce Disability Equality Standard(WDES)
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS FoundationTrust
2019 NHS Staff Survey Results
2019 NHS Staff Survey Results > WDES > Percentage of staff experiencingharassment, bullying or abuse from patients, relatives or the public in last 12 months
2018 2019
Perc
enta
ge o
f st
aff
expe
rienc
ing
hara
ssm
ent,
bul
lyin
g or
abu
sefr
om p
atie
nts,
rel
ativ
es o
r th
epu
blic
in la
st 1
2 m
onth
s
0
10
20
30
40
50
60
70
80
90
100
Disabled staff: Your org 26.0% 20.4%
Non-disabled staff: Your org 16.9% 14.4%
Disabled staff: Average 25.4% 27.8%
Non-disabled staff: Average 20.0% 19.0%
Disabled staff: Responses 96 152Non-disabled staff: Responses 545 770
Average calculated as the median for the benchmark group
47
2019 NHS Staff Survey Results > WDES > Percentage of staffexperiencing harassment, bullying or abuse from manager in last 12 months
2018 2019
Perc
enta
ge o
f st
aff
expe
rienc
ing
hara
ssm
ent,
bul
lyin
g or
abu
sefr
om m
anag
er in
last
12
mon
ths
0
10
20
30
40
50
60
70
80
90
100
Disabled staff: Your org 21.1% 18.0%
Non-disabled staff: Your org 11.1% 11.0%
Disabled staff: Average 22.1% 15.1%
Non-disabled staff: Average 11.0% 10.0%
Disabled staff: Responses 95 150Non-disabled staff: Responses 540 763
Average calculated as the median for the benchmark group
48
2019 NHS Staff Survey Results > WDES > Percentage of staff experiencingharassment, bullying or abuse from other colleagues in last 12 months
2018 2019
Perc
enta
ge o
f st
aff
expe
rienc
ing
hara
ssm
ent,
bul
lyin
g or
abu
sefr
om o
ther
col
leag
ues
in la
st 1
2m
onth
s
0
10
20
30
40
50
60
70
80
90
100
Disabled staff: Your org 30.5% 27.0%
Non-disabled staff: Your org 20.3% 18.6%
Disabled staff: Average 30.5% 27.3%
Non-disabled staff: Average 16.4% 16.6%
Disabled staff: Responses 95 148Non-disabled staff: Responses 542 758
Average calculated as the median for the benchmark group
49
2019 NHS Staff Survey Results > WDES > Percentage of staff saying that the last timethey experienced harassment, bullying or abuse at work, they or a colleague reported it
2018 2019
Perc
enta
ge o
f st
aff
sayi
ng t
hat
the
last
tim
e th
ey e
xper
ienc
edha
rass
men
t, b
ully
ing
or a
buse
at
wor
k, t
hey
or a
col
leag
ue r
epor
ted
it
0
10
20
30
40
50
60
70
80
90
100
Disabled staff: Your org 53.7% 54.2%
Non-disabled staff: Your org 46.2% 44.6%
Disabled staff: Average 54.8% 53.5%
Non-disabled staff: Average 46.8% 47.3%
Disabled staff: Responses 41 59Non-disabled staff: Responses 143 204
Average calculated as the median for the benchmark group
50
2019 NHS Staff Survey Results > WDES > Percentage of staff who believe thattheir organisation provides equal opportunities for career progression or promotion
2018 2019
Perc
enta
ge o
f st
aff
who
bel
ieve
that
the
ir or
gani
satio
n pr
ovid
eseq
ual o
ppor
tuni
ties
for
care
erpr
ogre
ssio
n or
pro
mot
ion
0
10
20
30
40
50
60
70
80
90
100
Disabled staff: Your org 84.1% 78.2%
Non-disabled staff: Your org 89.5% 88.4%
Disabled staff: Average 80.4% 80.5%
Non-disabled staff: Average 87.4% 87.5%
Disabled staff: Responses 63 101Non-disabled staff: Responses 380 507
Average calculated as the median for the benchmark group
51
2019 NHS Staff Survey Results > WDES > Percentage of staff who have felt pressure fromtheir manager to come to work, despite not feeling well enough to perform their duties
2018 2019
Perc
enta
ge o
f st
aff
who
hav
e fe
ltpr
essu
re f
rom
the
ir m
anag
er t
oco
me
to w
ork,
des
pite
not
fee
ling
wel
l eno
ugh
to p
erfo
rm t
heir
dutie
s
0
10
20
30
40
50
60
70
80
90
100
Disabled staff: Your org 33.9% 16.2%
Non-disabled staff: Your org 18.8% 21.9%
Disabled staff: Average 30.8% 26.7%
Non-disabled staff: Average 21.7% 20.6%
Disabled staff: Responses 62 105Non-disabled staff: Responses 240 320
Average calculated as the median for the benchmark group
52
2019 NHS Staff Survey Results > WDES > Percentage of staffsatisfied with the extent to which their organisation values their work
2018 2019
Perc
enta
ge o
f st
aff
satis
fied
with
the
exte
nt t
o w
hich
the
iror
gani
satio
n va
lues
the
ir w
ork
0
10
20
30
40
50
60
70
80
90
100
Disabled staff: Your org 43.2% 39.3%
Non-disabled staff: Your org 58.0% 55.4%
Disabled staff: Average 45.8% 44.3%
Non-disabled staff: Average 56.3% 56.1%
Disabled staff: Responses 95 150Non-disabled staff: Responses 545 767
Average calculated as the median for the benchmark group
53
2019 NHS Staff Survey Results > WDES > Percentage of disabled staff saying theiremployer has made adequate adjustment(s) to enable them to carry out their work
2018 2019
Perc
enta
ge o
f di
sabl
ed s
taff
say
ing
thei
rem
ploy
er h
as m
ade
adeq
uate
adju
stm
ent(
s) t
o en
able
the
m t
o ca
rry
out
thei
r w
ork
0
10
20
30
40
50
60
70
80
90
100
Disabled staff: Your org 75.4% 75.3%
Disabled staff: Average 75.2% 76.5%
Disabled staff: Responses 61 93Average calculated as the median for the benchmark group
54
2019 NHS Staff Survey Results > WDES > Staff engagement score (0-10)
2018 2019
Staf
f en
gage
men
t sc
ore
(0-1
0)
0
1
2
3
4
5
6
7
8
9
10
Organisation average 7.6 7.5
Disabled staff: Your org 7.2 7.2
Non-disabled staff: Your org 7.7 7.6
Disabled staff: Average 7.2 7.2
Non-disabled staff: Average 7.5 7.6
Organisation Responses 657 948Disabled staff: Responses 97 152Non-disabled staff: Responses 548 774
Average calculated as the median for the benchmark group
55
Appendices
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS FoundationTrust
2019 NHS Staff Survey Results
Appendix A: Response rate
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS FoundationTrust
2019 NHS Staff Survey Results
2019 NHS Staff Survey Results > Appendices > Response rate
2015 2016 2017 2018 2019
% o
f st
aff
resp
ondi
ng
30
35
40
45
50
55
60
65
70
Best 64.3% 69.1% 62.0% 63.2% 69.6%
Your org 46.9% 41.5% 41.5% 44.9% 61.6%
Median 49.6% 49.7% 52.8% 52.8% 58.1%
Worst 31.8% 39.2% 38.0% 40.5% 46.3%
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Appendix B: Signicance testing- 2018 v 2019 theme results
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS FoundationTrust
2019 NHS Staff Survey Results
2019 NHS Staff Survey Results > Appendices > Significance testing – 2018 v 2019 theme results
The table below presents the results of significance testing conducted on this year’s theme scores and those from last year*. It details the organisation’s theme scores forboth years and the number of responses each of these are based on.
The final column contains the outcome of the significance testing: indicates that the 2019 score is significantly higher than last year’s, whereas indicates that the2019 score is significantly lower. If there is no statistically significant difference, you will see ‘Not significant’. When there is no comparable data from the past survey year,you will see ‘N/A’.
Theme 2018 score2018
respondents2019 score
2019respondents
Statisticallysignicant change?
Equality, diversity & inclusion 9.3 645 9.4 935 Not significant
Health & wellbeing 6.5 649 6.6 944 Not significant
Immediate managers 6.9 653 7.0 942 Not significant
Morale 6.7 646 6.6 932 Not significant
Quality of appraisals 5.7 551 5.6 809 Not significant
Quality of care 7.9 547 8.0 803 Not significant
Safe environment - Bullying & harassment 8.1 647 8.4 936
Safe environment - Violence 9.7 647 9.9 937
Safety culture 7.0 648 7.0 935 Not significant
Staff engagement 7.6 657 7.5 948 Not significant
Team working 6.9 653 6.9 928 Not significant
* Statistical significance is tested using a two-tailed t-test with a 95% level of confidence.
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Organisation detailsUsing the reportTheme resultsOverviewTrendsEquality, diversity & inclusionHealth & wellbeingImmediate managersMoraleQuality of appraisalsQuality of careSafe environment - Bullying & harassmentSafe environment - ViolenceSafety cultureStaff engagementTeam working
Detailed informationEquality, diversity & inclusionHealth & wellbeingImmediate managersMoraleQuality of appraisalsQuality of careSafe environment - Bullying & harassmentSafe environment - ViolenceSafety cultureStaff engagementTeam working
Workforce Equality StandardsWorkforce Race Equality Standard (WRES)Workforce Disability Equality Standard (WDES)
AppendicesA – Response rateB – Significance testing - 2018 v 2019 theme results