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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. The relationship between customer loyalty and customer satisfaction Bowen, John T;Chen, Shiang-Lih International Journal of Contemporary Hospitality Management; 2001; 13, 4/5; ProQuest Central pg. 213

The Relationship Netween Customer Relationship and Customer Loyalty

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Page 1: The Relationship Netween Customer Relationship and Customer Loyalty

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

The relationship between customer loyalty and customer satisfactionBowen, John T;Chen, Shiang-LihInternational Journal of Contemporary Hospitality Management; 2001; 13, 4/5; ProQuest Centralpg. 213

Page 2: The Relationship Netween Customer Relationship and Customer Loyalty

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 3: The Relationship Netween Customer Relationship and Customer Loyalty

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 4: The Relationship Netween Customer Relationship and Customer Loyalty

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 5: The Relationship Netween Customer Relationship and Customer Loyalty

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.