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The Regulatory Challenge
Richard Sorensen
Tenant Services Coordinator
0161 242 5965
Why regulate?
Imperfect Market
• Shortage of supply means little consumer choice
• Market not driven by the consumer
Protecting public money
Accountability
• Not to tenants
• Not to the electorate
• Not to shareholders
Housing associations are only truly accountable to the regulator
Housing Corporation focused on
• Governance
• Viability
Smoke and mirrors
Housing Corporation powers:
• Statutory enquiry
• Appointment of board members
The regulation of housing associations is a delicate balance based on:
• trust
• consensus
Tenant Services Authority
Ultimately domain based
• Housing associations
• Private sector
• Local authorities
• ALMOs
Consumer focused
• Services to tenants and communities• Improving choice
A tenant centred approach to regulation
Our Purpose
We are here to raise the standard of services for tenants:
to champion the needs and aspirations of tenants, both those within and those as yet unable to access
affordable housing
to challenge providers of affordable housing services to meet or exceed the highest standards of
organisational effectiveness and service delivery
to shape the affordable housing landscape by introducing choice for tenants and providers
And in so doing, act as a catalyst for change to
improve the lives of ten million people
Why we are different
1. In everything we do, we think ‘what does this mean’ for tenants and potential tenants
2. We are a Regulator and not an Investor3. We are independent 4. We have clear strategic objectives that
set out our responsibilities in law5. We have a new, more flexible, set of
intervention tools 6. We will regulate homes owned by both
housing associations and local authorities
Key features of TSA
Stronger role for the regulator to protect tenantsMore flexible regulation, with reduced burdensCo-regulatory approach backed by swift, targeted powersEnabling clause for introduction of regulation of local authorities and ALMOs
Every Tenant Matters
Whoever the landlord is:Clarity for tenants about the standards of service they should receiveAssurance that their views on standards and service quality are central to their landlord’s business managementInformation available to TSA and tenants that allow clear assessment of performanceConfidence for tenants that if performance is not good that the failure will be put right
Tenants should…..
•be involved in setting targets for key services•be involved in monitoring performance including the ability to trigger action by the regulator•Have access to information performance, benchmarked to similar landlords for comparison•Be able to network and share ideas about their experiences•Tenant involvement should be an integral part of landlord performance
The Timeline
October-November 2008 set-up phaseOutline TSA missionOperational Readiness – Day 1Recruit ‘top’ posts and agree interim structures
December 2008-March 2009 phase 1aLaunch of national consultation with tenants through meetings, workshops, focus groups, vox pop, websites, written materials.
Commence TSA Restructure
April–July 2009 phase 1bWider consultation with sector on standards andour regulatory approach. Complete restructureand recruitment
The Timeline(part 2)
August–November 2009 phase 1c
Statutory consultation on standards throughout domain. New website and information sharing tools. Fees policy and funding for domain
agreed.
December 2009 (or earlier) phase 2
New standard framework launched, 2008 Act regulatory powers ‘switched on’ for RSLs and Register of housing providers opened up
April 2010 phase 3
entry of local authorities into regulatory regime
The future is in your hands…..
Any questions…..