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The realities of a Project-Specific PMO. Microsoft Project User Group Quarterly Meeting September 22 nd 2004 Celine Gullace, PMP. The Project. The client is a large university, with over 40,000 students. - PowerPoint PPT Presentation
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MPUG 9/22/04 Presentation 1Pcubed
The realities of a Project-Specific PMO
Microsoft Project User Group Quarterly Meeting
September 22nd 2004
Celine Gullace, PMP
MPUG 9/22/04 Presentation 2Pcubed
The Project
• The client is a large university, with over 40,000 students.
• The project is a PeopleSoft Financials integration/implementation for the University, the Medical Center, and the Research Foundation (2,000 end users). The project will cost about $30M, and will span about 2.5 years.
• The Project Team has 270 team members (about 200 at one time).
MPUG 9/22/04 Presentation 3Pcubed
The Project (cont.)
MPUG 9/22/04 Presentation 4Pcubed
What kind of Project Office (POF)?
• Clerical or strategic? – Directors struggled with the POF mandate.– PM goals, tool (MS Project 2000/Project Central),
some basic methodology. – Immediate needs for assistance with technical
support, planning, and plan maintenance.
• Pre-conceptions & different skills.
MPUG 9/22/04 Presentation 5Pcubed
• The “Big 5” type? – Manager assistant/delegate– Knows & participate in day to day business. – Minimal PM tool work.
• …Or… The “Tool Type” – More clerical/junior– Minimal business interaction– Makes beautiful plans!
What kind of POF? (cont.)
MPUG 9/22/04 Presentation 6Pcubed
• Getting buy-in from the managers – Balancing management and project management– Showing added value– Go the extra mile
• …and respect! – Being a MS Project Guru doesn’t mean you’re
useless at everything else– Importance of hiring properly
What kind of POF? (cont.)
MPUG 9/22/04 Presentation 7Pcubed
• An ultimate wish: Communication Czar – Lessons learned from Project Director– Be able to fill-in for the manager you are paired with– Know the business inside out– Maintain good plans (good knowledge of the tool)– Report good data– Be the main information repository for the project
What kind of POF? (cont.)
MPUG 9/22/04 Presentation 8Pcubed
What kind of POF? (cont.)
• POF Staff duties:– Pair up with a manager (e.g. GL/Budgets) and assist with
planning in MS Project– Maintain the plan when the phase is underway (track actuals,
push/delete un-used work, re-level weekly)– Issues analysis: anticipate delays, over-allocations, propose
solutions– Reporting on late tasks, actual vs. baseline work, budget
tracking– Keep the technical architecture and the methodology sound and
consistent– Write users manuals, train new users
MPUG 9/22/04 Presentation 9Pcubed
Technical Architecture for the Plans
• Plan shells for every team:– For each team, one plan per phase– Standard sub-phases: Plan, Execute, Control, Close– Track tasks and “buckets” (e.g. meetings)
• Sharing data using a database
Resource
Project Plans MS Project
Project Office
Web Access
MPUG 9/22/04 Presentation 10Pcubed
Technical Architecture (cont.)
• Consistency across plans:– To report on the same type of data across all plans– Each task has to be “tagged” with codes.
ID ProgramPhase
ProjectCode
Lif e Cycle Give/Get GGPairing
STExecBudget KeyMilestone
Name
109 TST GR EX Sy stem Test-VolumePerformance Test
No Record and test Scripts (perf ormance test)
159 TST GR EX MTPs-Apps ProdReadiness Support
No MTP3 Clean-up and Data Validation
161 TST GR EX MTPs-Apps ProdReadiness Support
No Support Dress Rehearsal
182 TST GR EX Get G859 Yes Get f rom Ops: Security in FS8MTP
197 TST GR EX Get G869 Yes Get f rom AI: Batch QA testing complete (FS8SQA)
MPUG 9/22/04 Presentation 11Pcubed
Technical Architecture (cont.)• Weekly EAC variance by work category
• Phase statusTask Name % Wk Cp Baseline Wk Work (EAC) Actual Work Rem. Wk (ETC)
5-SysTestMTP 41% 115,879.72 h 137,293.32 h 56,680.6 h 80,612.72 h
01-General Ledger/Budgets 36% 15,228.87 h 19,391.92 h 7,076.15 h 12,315.77 h
02-Grants 46% 21,349.92 h 24,716.52 h 11,441 h 13,275.52 h
03-Procurement 36% 20,048.87 h 23,489.02 h 8,511 h 14,978.02 h
04-Application Infrastructure 41% 5,404.27 h 8,798.12 h 3,639.05 h 5,159.07 h
06-Conversion 50% 3,368.02 h 3,942.65 h 1,974.25 h 1,968.4 h
08-Operations 38% 16,515.98 h 20,117.48 h 7,785.85 h 12,331.63 h
09-Partnership Management 46% 15,390.4 h 16,873.88 h 7,787.5 h 9,086.38 h
10-Management 43% 15,223.4 h 15,281.45 h 6,605.8 h 8,675.65 h
11-HR 39% 3,350 h 4,682.28 h 1,860 h 2,822.28 h
Q1
MPUG 9/22/04 Presentation 12Pcubed
New team, new skills
• Minimal MS Project training• No formal Project Management training (e.g.
PMI) except for a few directors• Relies exclusively on Excel• Distrust of MS Project• Very little time for sound planning and
scheduling• Hired for their technical expertise, asked to
make room for sound project management
MPUG 9/22/04 Presentation 13Pcubed
Learning from experience
• Level of detail– In the beginning, very detailed + low tool maturity
= discontent (back to Excel? Buckets?)– Eventually reached a balance
• Interdependencies– Eventually a balance was reached: critical links
remained, the rest of the tasks were Start-constrained
• Planning for the next phase– To be completed under pressure while trying to close
the current phase on time – a real challenge.
MPUG 9/22/04 Presentation 14Pcubed
Learning from experience• Meta plan: a more high-level view, focused on critical
interdependencies. • Tracking “Give/Gets” between plans.
ID Due Plan Pair Name Status Finish B Finish Key MilestoneVar
190 GR G854 Get f rom Ops: Finish application of f ix bundles to FS8QA 1/13/04 1/13/04 Yes 0 d
171 PR G854 Get f rom Ops: Finish application of f ix bundles to FS8QA 1/6/04 1/6/04 Yes 0 d
237 GB G854 Get f rom Ops: Finish application of f ix bundles to FS8QA 1/13/04 1/6/04 Yes 5 d
42 OP G854 Give to Apps: Finish application of f ix bundles to FS8QA 1/15/04 1/15/04 Yes 0 d
10 CPG G854 Finish application of f ix bundles to FS8SQA 1/13/04 1/6/04 Yes 5 d
191 GR G857 Get f rom Ops: Finish ref resh FS8TST (from FS8QA) = FS8MTPST av ailable2/27/04 2/27/04 Yes 0 d
172 PR G857 Get f rom Ops: Finish ref resh FS8TST (from FS8QA) = FS8MTPST av ailable2/27/04 1/22/04 Yes 25 d
238 GB G857 Get f rom Ops: Finish ref resh FS8TST (from FS8QA) = FS8MTPST av ailable2/27/04 1/22/04 Yes 26 d
106 OP G857 Give to Applications: FS8TST Env ironment f or Integration Testing 2/23/04 3/11/04 Yes -13 d
MPUG 9/22/04 Presentation 15Pcubed
Learning from experience
• “The tool broke my plan”• “My Excel spreadsheet tells me I’m OK”• Reporting: too much or too little?• QA of data: too much or too little?
MPUG 9/22/04 Presentation 16Pcubed
Anticipating issues
– Using the project plan…(The work is planned for the next couple weeks only)
– …and by being the eyes and ears of the Manager• Know the business• Attend meetings• Understand the issues
Details
W orkA ct. W ork
2/15 2/22 2/29 3/7 3/14 3/21 3/28 4/4 4/11 4/18 4/25 5/2 5/9 5/16 5/23 5/30February 2004 March 2004 A pril 2004 May 2004
1,007h 941.5h 938.25h 827.75h 950.92h 810.42h 849.2h 769.02h 769.82h 717.63h 721.83h 640.57h 477.7h 446.68h 429.4h1,007h 941.5h 938.25h 817.5h
HighLow
MPUG 9/22/04 Presentation 17Pcubed
Lessons Learned• Be prepared for the POF role to evolve• Support of the Project Management tools, while
asking all parties to reach common ground.• Anticipate staffing issues, bottlenecks and
critical dependencies with strong plans• The team acquires Project Management skills
for a lifetime (and think they had them all along)• Strong sponsorship & flexibility are critical• Get buy-in for good plan maintenance• Conduct Lessons Learned after each phase
(also a good way for the POF be recognized)
MPUG 9/22/04 Presentation 18Pcubed
Distribution of Work by Phase
Design24%
Development21%
System Test33%
Fit Gap14%
Project Planning2%
Production Support / Stabilization
6%
MPUG 9/22/04 Presentation 19Pcubed
Total Work by Team
POF/Mgmt12.3%
Partn.11.8%
GL12.1%
GR16.4%
PR16.5%
HR2.7%
OPS11.8%
AI10.1%
RP6.2%
MPUG 9/22/04 Presentation 20Pcubed
Questions?
Thank you