7/26/2019 The Questionnaire for Customers

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The Questionnaire for Customers of GrameenPhone

Age ________ Years

Female Male

Please carefully read each descriptive statement, thinking in terms of your opinion

about the provided service quality of !rameenPhone"#!P$% Please circle the number, &hich

most closely responds to your thinking%

' ( ) * +

trongly disagree -isagree .ncertain Agree tronglyAgree

'% -o you get the service &hat you need &hen you go to !rameenPhone center/ ' ( ) * +

(% -oes it take long time to reach 0ustomer Manager in '(' hotline/ ' ( ) * +

)% 1hen you buy a ne& service does it activated quickly/ ' ( ) * +

*% -o you satisfied &ith the net&ork coverage of the provider/ ' ( ) * +

+% -oes your provider fulfill your need &ith the current product and service/ ' ( ) * +

2% 3he 4-!4 service of !rameenPhone is very good/ ' ( ) * +

5% -oes the customer manager behave &ell to you/ ' ( ) * +

6% -oes the customer manager give you right information/ ' ( ) * +

7% -o you get the service quickly/ ' ( ) * +

'8% Price of !rameenPhone9s different package is affordable/ ' ( ) * +