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The public sector takes the AI leadAleksi Kopponen18th September, 2019
Finland in the age of artificial intelligence
EFFICIENTPUBLIC SECTOR
Client-centeredpublic services
Healthy, growingeconomy
COMPETITIVEBUSINESSES
FORESIGHTFULSOCIETY
Wellbeing
Wellbeing for citizens and growth and development opportunities for businesses.
VN.FI
Eight key actions for taking Finland towards the age of artificial intelligence: Recommendations by the artificial intelligence working group
1. We will enhance the competitiveness of companies through the use of artificial intelligence
2. We will utilize data in all sectors
3. We will speed up and simplify the adoption of artificial intelligence
4. We will ensure top-level expertise and attract top experts
5. We will make bold decisions and investments
6. We will build the world’s best public services
7. We will establish new cooperation models
8. We will make Finland a trendsetter in the age of artificial intelligence
AI Finland Report 12/2017
In English: https://www.tekoalyaika.fi/en/reports/finlands-age-of-artificial-intelligence/
GOVERNMENT.FI
Source: https://edri.org/von-der-leyen-ambitious-agenda-for-digital-rights/Attribution: Sandro Halank, Wikimedia Commons, CC-BY-SA 3.0
Source: valtioneuvosto.fi
“The goal is to increase human well-being, which necessitates a holistic approach, ensuring that we maximise the benefits of AI, while at the same time minimising its risks”Pekka Ala-Pietilä, Artificial Intelligence High-Level Expert GroupSource: AI HLEG
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Esimerkki: Yksipalstainen tekstikalvo
25.9.2019
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…The technology and digitalisationcapabilities of the public sector will be improved, and cooperation between the public and the private sector will be enhanced
Secure and ethically sustainable development of the AuroraAInetwork will be continued, as permitted by the overall spending limits, in order to make everyday life and business easier.
Programme of Prime Minister Antti Rinne’s Government (6 June 2019)
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Making the most of digitalisation in retirement is our potential for productivity growth / fte in public administration
25.9.2019
The number of employees
Time
Number of retirees between 2020 and 2030: 30,000 people retire from state administration over a decade Nearly 170,000 people retire from municipal sector over ten
years (Keva forecast)
Chatbots
Machine Learning
Virtual reality
Augmented realityData Analytics
Digitalisation of processes
Autonomous decision makingEnabling Smart Services to co-operate for People and Businesses (AuroraAI)
Cognitive Automation
Robotic Process Automation
Token economy
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Artificial Intelligence can create significantly better customer understanding, reducing door-to-door
25.9.2019
The amount of door-to-door
Customer understanding
Lower customerunderstanding
Increased customerunderstanding
23.2.2018 Suomidigi.fi 11
Human-centric and proactive society
Better opportunities to take care of your well-being as well as the well-being of your loved ones during different life events.
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Health
Education
Personal activities
(incl. work)
Political voice and
governanceSocial
connections and
relationships
Environment
Security and insecurity
Material living
standards
Multi-dimensional (360º) well-being
Household net adjusted disposable income per capita
Household net financial wealth per capita
Employment rate
Long-term unemployment rate
Rooms per person
Dwellings without basic facilities
Life expectancy at birth Self-reported
health
Employees working very long hours
Time devoted to leisure and personal care
Employment rate of women with children of compulsory school age
Educational attainment
Literacy
Contact with others
Social network support
Voting turnout
Consultation on rule-making
Air pollution
Intentional homicides
Self-reported victimisation
Life satisfaction
Compendium of OECD well-being indicators and Measurement of Economic Performance and Social Progress (Stiglitz et al)
13
ChildbirthStarting school
Building a family Building a house
Starting daycare
Retiring
Remaining in the labourmarket through life-long
learning
People’s lives are composed of all kinds of life events
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Intelligent ja smart Finland serves people in different life events and stages of life
25.9.2019
Changing jobs without an unemployment
period We care!AuroraAI combines the
services
An anchor organization of the service ecosystem
Personalizing services with the help
of DigitalMe
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Intelligent ja smart Finland serves people in different life events and stages of life
25.9.2019An anchor
organization of the service ecosystem
People-oriented service ecosystems create great potential to tackle complex macroeconomic questions.
We care!AuroraAI combines the
services
Personalizing services with the help
of DigitalMe
Changing jobs without an unemployment
period
Oldergenerations
Generalistic education
00
68
187
2223
3
340
4160
55
89
6
629
77114
Vocationaleducation
Youngergenerations
”People strugglingwith their worries”
”Active (females) in theirsocial relations and careers”
”People in a need for mentalhealth support”
”Active people in working life and society”
”Young people aboutto start theirindependent life”
”Social young peoplesettled in theiruniversity studies”
”Families withchildren”
”Motivated studentsliving modestly”
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AuroraAI service model
25.9.2019
We care!Changing jobs without
an unemployment period!
AuroraAI enables the service ecosystem
“Secure and ethically sustainable development of the AuroraAI network will be continued, as permitted by the overall spending limits, in order to make everyday life and business easier.”
A contract to support the
financial decisions
Anchor organisation
Finnishgovernment 4) Creating situational pictures of people’s
and businesses’ genuine well-being.
Change support team Legislation and data protection Ethical principles Management Strategic situational data Guidelines for the service ecosystem Coaching
Support for the AuroraAI network (PRC) Service architecture Common services Technological support AuroraAI network accession agreements AuroraAI network situational data User support for interoperability
platform
We make it happen!
1) Identifying key life events and business transactions in cooperation with citizens, companies and the 3rd sector.
Funding service ecosystems
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How organizations change their way of working?
25.9.2019
Future practice: Human-centric and proactive society1) Shared situational data and understanding of the welfare of people, organization and
society in the chosen life events or business activities2) Management by information is improved across all organizational levels 3) Actions are developed together as an open ecosystem of actors
Current practice: Efficient administration1) Power, responsibility and resources are distributed between
different organizations 2) Organizations ensure their own efficiency3) Customer-orientation is service/organization specific
State agency
Person themself (only the person knows in which
segment they belong to)
Municipality
3rd sector actor
Ministry
Company
Province
Other actor
State agency
Person themself
Municipality
3rd sector actor
Ministry
Company
Province
Other actor
Segmentation of customerinformation
Actions are not based on the holistic welfare of people, organizations and society
Common situational data and understanding are built case-by-case
Shared understanding is missing
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25.9.2019
DigitalMe
Organization (ie. Company as a client)
Understanding real needs1. Creating a situational awareness of multi-
dimensional welfarea. How are you?b. What do you need?c. Is everything fine?
2. Searching for the reference group and services utilized in it by segmentation / clustering
Services- Special expertise- Activating based on cluster analysis
State of welfare- Human and organisation as a subject- Multi-dimensional well-being
How areyou?
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Digital twins help people to understand their own well-being.
Services Information management Know-how Investments
Digital Trust Leadership Legislation
20
AuroraAI implementation changellenges
25.9.2019
Life event, ie. Engage in working life through lifelong learning
Platforms (digital and physical)
Data interoperability
Intelligent (AI) services empowerspeople to take care of their ownwell-being in different life events.
Prer
equi
site
sEn
able
rsH
uman
-cen
tric
soci
ety
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25.9.2019
VN.FISource: https://ancientanswers.org/2016/02/11/after-a-billion-years/
Further informationAleksi KopponenSpecial advisor, Public Sector ICTMinistry of FinanceTel. +358 50 592 [email protected]
Niko RuostetsaariCoordinator, Public Sector ICTMinistry of FinanceTel. +358 50 359 4094
https://vm.fi/AuroraAI-en
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