Embed Size (px)
Citation preview
Chicago Metallic - THE BAKEWARE COMPANY
..
http://www.bakingpans.com/8/11/2003 5:53:44 AM
Chicago Metalic Retail / Gourmet Division
PROFESSIONAL™ LINECOMMERCIAL™ LINEUNIQUE ITEMS
BETTY CROCKER® LINE
REQUEST LITERATURE
CONNOISSEUR ® LineGOURMETWARE
Proud Member of
SPECIAL OFFER See bottom of page
NEW! FALL 2002 -- PATENT PENDING!
Now available at all Bloomingdale's Department Stores!
Innovative and unique product design based on ergonomic studies. . . featuring built-in sturdy handles to make handling safer and easier. . . from Oven to Table!
"Euro" styling includes rounded corners for
non-stick release and clean-up. . . even in the
dishwasher.
Each of these seven exciting new pans
features a 10-Year Limited Warranty.
MADE IN U.S.A.!
Chicago Metallic offers a wide range of metal bakeware to meet the needs of all home bakers. . . from occasional holiday baking to serious weekly gourmet scratch-baking. We have
been making quality bakeware for over 50 years. . . for generations and households of
http://www.bakingpans.com/commercial/index.cfm (1 of 4)8/11/2003 5:55:19 AM
Chicago Metalic Retail / Gourmet Division
discriminating bakers. . . including many new shapes and types of pans we first developed for
commercial bakeries and your local restaurants.
QUALITY COIL-COATED NON-STICK METAL BAKEWARE
Chicago Metallic only uses “coil-coating” to bond high quality PTFE ("teflon")
non-stick coatings to the metal. This state-of-the art process, used by most major appliance
manufacturers, means the rolled metal is coated evenly at peak temperatures over 700º F.
Each pan is then formed from a quality-assured coil-coated roll.
Unlike low-temperature sprayed or dipped coatings which are applied after competitors’ pans
are stamped out; coil-coating assures strong, long-lasting adhesion and consistent, even
coverage -- there are no bare spots to rust or stick. High temperature coil-coating also
ensures superior performance in roasting and broiling applications.
THE PROFESSIONAL™ METAL BAKEWARE STORY
In 1996 Chicago Metallic (CM) partnered with The Commercial Aluminum Company, now
known as Calphalon Corporation, to use Chicago Metallic's commercial manufacturing
technologies and non-stick expertise to develop a line of premium quality department store
metal bakeware to market in their Calphalon® Shoppes. CM also began to sell through kitchen
specialty and finer retail stores under our own Chicago Metallic PROFESSIONAL™ Label.
Once you try a PROFESSIONAL Bakeware Pan. . . you will never buy another brand! You will
never need to replace it either!
http://www.bakingpans.com/commercial/index.cfm (2 of 4)8/11/2003 5:55:19 AM
Chicago Metalic Retail / Gourmet Division
GOURMET QUALITY UNCOATED METAL BAKEWARE
To meet the exacting standards
of commercial bakers and those
who prefer the tradition of
baking on uncoated pans. . . we
offer our Aluminized Steel
COMMERCIAL™ Metal Bakeware
Line.
General Mills, Betty Crocker, and Chicago Metallic
In 1995, General Mills and Chicago Metallic introduced a line of popular-
priced pans with a special clear non-stick coating, called Sure-Bake™,
which unlike darker non-stick coatings, would not require a reduction of
baking time or temperature for recipes and packaged Betty Crocker® Cake
and Brownie Mixes. And this coating had to pass the Kitchens of Betty
Crocker's tough dishwasher-safe, as well as non-stick performance tests!
For half a decade, supermarkets and high-volume specialty retailers have
made many of their customers happy with a better, yet affordable non-
stick bakeware brand!
http://www.bakingpans.com/commercial/index.cfm (3 of 4)8/11/2003 5:55:19 AM
Chicago Metalic Retail / Gourmet Division
Cooking Club of America - FREE TRIAL MEMBERSHIPCooking Club of America members get to test and keep high-quality
culinary equipment, they also get the latest recipes, tips and techniques
from today's top cooks, a members-only web site, Free recipe reprints,
Culinary School discounts and many other exclusive member benefits.
SPECIAL FREE TRIAL MEMBERSHIP OFFER - includes Cooking Pleasures
magazine!-Click Here for details.
http://www.bakingpans.com/commercial/index.cfm (4 of 4)8/11/2003 5:55:19 AM
Chicago Metalic Retail / Gourmet Division
PROFESSIONAL™ LINECOMMERCIAL™ LINEUNIQUE ITEMS
BETTY CROCKER® LINE
REQUEST LITERATURE
CONNOISSEUR ® LineGOURMETWARE
Chicago Metallic's 'PROFESSIONAL™ Non-Stick Bakeware' is the Very Best Collection of Metal
Baking Pans for the discriminating home baker. . . combining the best non-stick materials
with top commercial baking technology.
Chicago Metallic uses "coil-coating", a heat-application process, to bond our PROFESSIONAL™
premium-quality non-stick polyfluoromer coating to the metal. This state-of-the art process,
used in manufacturing major appliances, means the rolled metal is coated at peak
temperatures over 700º F. Each pan is then formed from the quality-assured coil-coated roll.
Unlike low-temperature sprayed or dipped coatings which are applied after competitors’ pans
are stamped out; coil-coating assures strong, long-lasting adhesion and consistent, even
coverage -- there are no bare spots to rust or stick. High temperature coil-coating also
ensures superior performance in roasting and broiling applications.
Heavy-Weight Aluminized Steel PROFESSIONAL™ Bakeware is
constructed of Aluminized Steel, which combines the durability, strength,
and superior heat conduction of steel with the corrosion-resistance of an
aluminum-silicone alloy. Each pan features Dishwasher-Safe SilverStone®
No-Stick Finish from DuPont.
http://www.bakingpans.com/commercial/retail_1.cfm (1 of 2)8/11/2003 5:55:48 AM
Chicago Metalic Retail / Gourmet Division
25 Years Limited Warranty
Chicago Metallic warrants each PROFESSIONAL™ Pan to be free of defects in material and
workmanship during normal use, or return pan to Chicago Metallic for replacement.
MADE IN THE USA
http://www.bakingpans.com/commercial/retail_1.cfm (2 of 2)8/11/2003 5:55:48 AM
Chicago Metalic Retail / Gourmet Division
PROFESSIONAL™ LINECOMMERCIAL™ LINEUNIQUE ITEMS
BETTY CROCKER® LINE
REQUEST LITERATURE
CONNOISSEUR ® LineGOURMETWARE
Aluminized Steel Bakeware for the Gourmet Baker
COMMERCIAL™ Bakeware is manufactured to meet the
exacting standards of commercial bakers and those who
prefer traditional baking on uncoated pans.
Each pan is crafted from heavy-weight Aluminized
Steel which combines the durability, strength, and superior
heat conduction of steel with the corrosion-resistance of an
aluminum-silicone alloy.
The uncoated surface offers
good reflectivity for even
dispersion of heat – which
means more consistent, even
baking and gradual browning.
After repeated use, darkening
of the metal will actually
enhance baking performance.
http://www.bakingpans.com/commercial/retail_2.cfm (1 of 2)8/11/2003 5:56:08 AM
Chicago Metalic Retail / Gourmet Division
Precise, proprietary “folding” technology is the key to
our unique construction and strength of the bread
and roasting pans. Steel is folded over at the ends,
which triples the corner thickness and reinforces the
rim.
A wire rod is curled inside the rim for extra strength and
warp-resistance when needed.
25 Years Limited Warranty
Chicago Metallic warrants each COMMERCIAL™ Pan to be free of defects in material and
workmanship during normal use, or return pan to Chicago Metallic for replacement.
MADE IN THE USA
http://www.bakingpans.com/commercial/retail_2.cfm (2 of 2)8/11/2003 5:56:08 AM
Chicago Metalic Retail / Gourmet Division
PROFESSIONAL™ LINECOMMERCIAL™ LINEUNIQUE ITEMS
BETTY CROCKER® LINE
REQUEST LITERATURE
CONNOISSEUR ® LineGOURMETWARE
Over 100 Years of Product Innovation
Since Chicago Metallic was founded in 1898, we have continued the tradition of
developing unique, quality metal bakeware first.
Whether a new, unique muffin shape. . .
Our timeless Checkerboard 4-Pc. Cake Set
A new size of Jelly Roll Pan
http://www.bakingpans.com/commercial/retail_3.cfm (1 of 2)8/11/2003 5:56:31 AM
Chicago Metalic Retail / Gourmet Division
A Healthy Lo-Fat Meatloaf . . . or Broiler Set. . .
Or our top-selling patented
Baked Taco Shell Pan. . .
If it is bakeware made with American-Ingenuity, Expertise, and Quality. . . it's from Chicago Metallic!
http://www.bakingpans.com/commercial/retail_3.cfm (2 of 2)8/11/2003 5:56:31 AM
Chicago Metalic Retail / Gourmet Division
PROFESSIONAL™ LINECOMMERCIAL™ LINEUNIQUE ITEMS
BETTY CROCKER® LINE
REQUEST LITERATURE
CONNOISSEUR ® LineGOURMETWARE
The First Name in Quality Bakeware . . .
Made with Quality to Last!
Here's Why Betty Crocker® Sure-Bake is Better
● With Clear-coat Sure-Bake Finish, there is no need to adjust the baking time or
temperature specified in most recipes . . . unlike darker non-stick finishes.
● The Quality Non-stick Finish is Applied 'Before the Pan is Formed' with a high-tech process
called "coil-coating". Most non-stick products are spray-coated or dipped after they are
formed -- which leaves unprotected, bare areas. . . which can mean rust and sticking!
● DISHWASHER-SAFE! ... Betty Crocker Bakeware can be washed in the dishwasher without
damaging the non-stick properties -- unlike competitive products ( prolonged heat and
humidity in a dishwasher can harm a sprayed-on silicone surface).
● Vegetable Cooking Sprays Can be Used to Coat the Pan, as a recipe might recommend. . .
without a warning that their residue over time will hurt the pan’s non-stick performance.
● We use only Prime Tin-Free Steel, direct from the mill. . . to ensure the highest quality in
each and every pan!
http://www.bakingpans.com/commercial/retail_4.cfm (1 of 2)8/11/2003 5:56:48 AM
Chicago Metalic Retail / Gourmet Division
Plus. . . Betty Crocker Points on every label are good towards
big savings on purchases from the
Betty Crocker "Making a Home" Catalog!
http://www.bakingpans.com/commercial/retail_4.cfm (2 of 2)8/11/2003 5:56:48 AM
Chicago Metalic Commercial / Connoisseur Division
PROFESSIONAL™ LINECOMMERCIAL™ LINEUNIQUE ITEMS
BETTY CROCKER® LINE
REQUEST LITERATURE
CONNOISSEUR ® LineGOURMETWARE
Introducing. . .
A truly unique line of "OVEN TO TABLE
SERVINGWARE"; NOT just baking
pans anymore.
Ergonomic Design
Based on consumer ergonomic studies -- easy to handle in-and-out of the oven safely. . . to
the table.
Euro-Styling
Soft-contours and rounded corners emulate European quality tabletop, ceramic, and silver
serveware.
Extra-Strength
Made from heavy-gauge non-rust-corrosive aluminized steel.
Easy-to-clean
Contoured corners, combined with PTFE hi-temp non-stick coil-coated finish means food is
easily removed. Totally Dishwasher-Safe!
Quality-to-last
Each of these seven exciting new pans features a 10-Year Limited Warranty.
MADE IN U.S.A.!
http://www.bakingpans.com/commercial/connoisseur.cfm (1 of 2)8/11/2003 5:57:21 AM
Chicago Metalic Commercial / Connoisseur Division
AUGUST/SEPTEMBER ISSUE OF COOKING PLEASURES
MAGAZINE -- SPECIAL PRIZE TO WINNERS OF "COOK'S
GIVEAWAY"
NOW AVAILABLE AT JCPENNEY.COM
http://www.bakingpans.com/commercial/connoisseur.cfm (2 of 2)8/11/2003 5:57:21 AM
Chicago Metallic Smallwares / Home Page
EN ESPAÑOLCUSTOMER SERVICEREQUEST INFOFAQ'SUPCOMING EVENTSDOWNLOADSMADE-TO-ORDERWHAT'S NEW?
Chicago Metallic Smallwares Products
Welcome to Chicago Metallic's Smallwares Division. "Smallwares" is the name given to all the
small utensils (wares), other than the major cooking and food preparation equipment, that are
commonly used in the commercial preparation of food, including fresh-baked bakery products.
All of the special pan moulds and shapes used in the world of baking are collectively referred
to as "bakeware".
Chicago Metallic's Smallwares Division, known throughout the world for it's high quality
products, features an in-stock product line of heavy duty commercial bakeware, already
manufactured and ready to ship anywhere in the world.
This selection of in-stock baking pans is specified in detail in our Smallwares Catalog,
Commercial Baking Pans for Retail and Foodservice Bakers, and includes these product
segments: muffin pans, bagel pans, Bakalon pizza pans, sheet pans, perforated baking sheets, bun and roll pans, cake and pie pans, fluted tube cake pans, as well as a large selection
of bread, baguette, pullman, hearth and other specialty baking pan products, in both sets and
single pans.
Chicago Metallic's Smallwares products are sold exclusively through dealers, distributors and
import/export suppliers of commercial foodservice or bakery equipment and supplies. We
invite you to contact your local supplier for prices and local availability of our products. If you
need help obtaining our products please let us know today!
http://www.bakingpans.com/smallwares/index.cfm (1 of 2)8/11/2003 5:57:59 AM
Chicago Metallic Smallwares / Home Page
Click the image above to view or print a copy of the Smallwares Catalog, or click on one of the
Smallwares Web Site's Navigational Short-Cuts to learn more about Chicago Metallic's
Smallwares Products. Thanks for exploring our website!
Chicago Metallic is a proud member of the North American Association of Food Equipment
Manufacturers (NAFEM) organization. Click below to open the NAFEM Web Site and be linked
to the worlds of other NAFEM Equipment and Supply Manufacturer Members.
http://www.bakingpans.com/smallwares/index.cfm (2 of 2)8/11/2003 5:57:59 AM
Chicago Metallic Smallwares / FAQ's
EN ESPAÑOLCUSTOMER SERVICEREQUEST INFOFAQ'SUPCOMING EVENTSDOWNLOADSMADE-TO-ORDERWHAT'S NEW?
FREQUENTLY ASKED QUESTIONS
If you cannot find the answer to your question here, please contact Kelly Garfield at the
factory Monday through Friday from 08:00 to 17:00, Central [Daylight] Standard Time, at:
[email protected] , Kelly's e-mail address
+1-847-438-2175, Kelly's fax number
+1-847-726-5270, Kelly's direct and international telephone number
1-800-323-3966, extension 270, Kelly's North American toll-free number
Or, you can write to her at this address:
Chicago Metallic - THE BAKEWARE COMPANY
Smallwares Customer Service: Kelly Garfield
800 Ela Road
Lake Zurich, Illinois 60047-2390 U.S.A.
Thanks for exploring our Web Site!
William Z. McCoy
Sales Manager - Smallwares Products
Chicago Metallic
Q: What is the price?
A: Your net price is determined by your local Chicago Metallic Dealer, Distributor or Import/
Export Supplier and not by us. Your Chicago Metallic Supplier receives a substantial discount
from the factory-published list prices, then adds the costs of freight, duty, tax, tariff, handling
and any other costs associated with getting the product to your local market place, before
quoting you a net price. Chicago Metallic Smallwares are sold only through recognized
Foodservice and Bakery Dealer, Distributor or Import/Export Suppliers.
Q: Do you have these in stock and how soon can I get them?
A: Small to medium orders ship within three to five days. Large or unusually high order
quantities can ship any time between three days and four weeks, depending upon when our
inventory replenishment order was placed and how many you ordered. We can confirm our
available inventory and your lead time when you place your order. Call ahead if the quantity is
unusually large. Click here to Contact Smallwares Customer Service.
Q: Do you have something close to these specifications of this certain pan?
http://www.bakingpans.com/smallwares/faq.cfm (1 of 3)8/11/2003 5:58:47 AM
Chicago Metallic Smallwares / FAQ's
A: Any of our Sales Representatives can help you identify the specifications of your pan and
compare them to our stock pan that might be closest to the specification of your pan. If that
stock pan is not close enough, we can make it for you on a custom-produced made-to-your-
specification basis. For more information on ordering made-to-order baking pans, click on View
Made-To-Order Information.
Q: Can I get a catalog?
A: Yes, here are several sources of our Smallwares Catalog: from our website; from the
Smallwares Customer Service Department as an attachment to an e-mail; from your Sales
Representative at your local Chicago Metallic Supplier; from your local Chicago Metallic
Manufacturer's Sales Representative or Import/Export Sales Representative; from Chicago
Metallic's Exhibit Booth at any of the world's Trade Show/Expositions/Exhibitions listed on our
Upcoming Event Calendar (click on View Upcoming Events to view or print Chicago Metallic's
Trade Show Calendar); or, from Chicago Metallic by mail. Click Request Literature Now to
request a catalog from Chicago Metallic.
Q: How can I get a sample?
A: By requesting a sample from your local Chicago Metallic Sales Representative.
Q: Who is my Local Chicago Metallic Sales Representative?
A: First, ask your favorite supplier if he or she sells Chicago Metallic's Smallwares Products. If
not, ask another supplier, or click here to Locate the Chicago Metallic Contact in Your Area of
the World. You can also click here to E-Mail Smallwares Customer Service and request the
name of the authorized Chicago Metallic Supplier that is closest to you.
Q: How long does the silicon glaze coating (Sure Bake and Glaze, or SB&G) last?
A: Sure Bake and Glaze usually lasts between 300 and 500 bake cycles. The actual number
depends upon several factors: the formulation of the baked product, the type and amount of
pan oil used, the baking temperature and the way the pan is cleaned and handled. To learn
more about how to extend the useful life of glazed baking pans, click on View Cleaning/
Handling Guidelines For Glazed Bakeware.
Q: What is Sure Bake and Glaze?
A: Sure Bake and Glaze (SB&G) is a FDA-approved silicon bakery release coating designed to
enable the baked product to easily release from the baking pan with very little sticking, even
on the very first bake. Over time the glaze will wear off, but by that time the oils have built up
and will provide you with the same easy release. For more information, click on View Sure
Bake and Glaze.
Q: How do I specify the Chicago Metallic pan that I want?
http://www.bakingpans.com/smallwares/faq.cfm (2 of 3)8/11/2003 5:58:47 AM
Chicago Metallic Smallwares / FAQ's
A: The easiest way is to use the 5-digit Item Number listed in the Smallwares catalog. Other
ways to specify pans include: reading the "stock" or "model" number that was stamped into
the existing pan - note that the stock number is not the same as the 5-digit Item Number, but
it is referenced in our Smallwares Catalog; measuring the top inside dimension of each
individual mould size (i.e. the diameter at the top of the mould, if it's round - the length and
width at the top of the mould, if it's square or rectangular) - most baking pans are commonly
referred to by the top inside dimensions of the individual mould (a 2-3/4" Muffin Pan or a 4-
1/2" by 8-1/2" Bread Pan, for example). You may also specify pans by: noting the
arrangement of the moulds (i.e. three rows of four); identifying the type of metal used (steel
or aluminum, for example); measuring the distance between the centers of each mould - both
through the length and through the width - technically known as the distance on-center
through the length and width; or, simply, by finding the invoice that the pan came in on the
last time it was ordered and using the same 5-digit item number!
Q: I want to purchase a pan I once bought from Ekco/Glaco.
A: In 1996, Chicago Metallic purchased the Ekco/Glaco factory in Humboldt, Tennessee, USA.
To view (or print) a list of Chicago Metallic Item Numbers referenced to Ekco/Glaco Item
Numbers, click on View Item Number Conversion Chart.
Q: What is Sure Bake & Glaze?
A: Sure Bake and Glaze (SB&G) is a FDA-approved silicon bakery release coating designed to
enable the baked product to easily release from the baking pan with very little sticking, even
on the very first bake. Over time the glaze will wear off, but by that time the oils have built up
and will provide you with the same easy release. For more information, click on View Sure
Bake and Glaze.
Q: Are you an Exhibitor at the Trade Show [Exhibition] that is scheduled to be in my area
soon?
A: Click on Upcoming Events for an up-to-date listing of Chicago Metallic Smallwares'
scheduled Trade Show/Exhibitions. If you would like information about obtaining an
admissions badge to any of the Trade Shows listed on the Upcoming Event Calendar, click here
to Contact your Smallwares Customer Service Representative.
Q: I ordered the wrong thing, how can I return it?
A: By requesting a Return Authorization (R/A) Number from your local Chicago Metallic Sales
Representative or from Chicago Metallic's Smallwares Customer Service Department. Only
stock pans purchased within the last twelve months may be returned. Authorized return
shipment freight must be prepaid and the R/A number must be clearly marked on each carton
label. Returned items are to be repackaged adequately for safe transportation and must be
received in sellable condition to receive a credit for the amount of the purchase price less our
20% Restocking Fee.
http://www.bakingpans.com/smallwares/faq.cfm (3 of 3)8/11/2003 5:58:47 AM
Chicago Metallic Smallwares / International
EN ESPAÑOLCUSTOMER SERVICEREQUEST INFOFAQ'SUPCOMING EVENTSDOWNLOADSMADE-TO-ORDERWHAT'S NEW?
EN ESPAÑOL
Para obtener información en Español, sírvase comunicarse con Kelly Garfield quien le atenderá
de Lunes a Viernes de las 8:00 a.m. a las 5:00 p.m., hora estándar de la Región Central, usando:
el correo electrónico de Kelly Garfield: [email protected]
o, su Fax, No. (00)1-847-438-2175
o, su línea directa telefónica internacional No. (00)1-847-726-5270
o, en Norte América, su línea telefónica libre de cargo
No. 1-800-323-3966, extensión 270
O, le puede escribir a esta dirección:
Chicago Metallic - THE BAKEWARE COMPANY
Servicio al Cliente de Smallwares: Kelly Garfield
800 Ela Road
Lake Zurich, Illinois 60047-2390 U.S.A.
¡Le agradecemos su visita a nuestro Sitio de Internet!
William Z. McCoy
Gerente de Ventas - Productos Smallwares
Chicago Metallic
http://www.bakingpans.com/smallwares/international.cfm8/11/2003 5:59:18 AM
Chicago Metalic Custom Pans Division
Welcome to the Chicago Metallic - Custom Products DivisionWe produce Custom made Bakeware for the World's
commercial bakeries and industrial baking plants.
Click on our Groovy Custom Pan Buying Guide to see highlights of our
product lines.
Click on our Bun & Roll Pan-A-Log for highlights of our Hamburger, Hot Dog,
and other Roll pan products.
We're listed on BakingBusiness.com.
http://www.bakingpans.com/custom_pans/index.html8/11/2003 5:59:41 AM
Chicago Metallic - Custom Pans Buying Guide
From here you can find information about some of the pans we can produce for you.
Such as:
● Bread Sets ● Pullman/Sandwich ● Hearth Bread Sets ● Round Bread/Crimped Loaf Pans and Covers ● Cupcake and Muffin Frames ● Snack Cake and Cupcake Frames ● Cake Pans - Round Layer ● Seamless Angel Food Pans ● Tubed Cake Pan Sets ● Brown and Serve Roll Pans ● Pan Rolls ● Pizza, Pie, and Patty Pans ● Pan Care and Use Tips ● Silicon Glaze Care and Cleaning Guidelines ● Bakalon Nonstick ● How to Measure a Pan
http://www.bakingpans.com/custom_pans/BuyingGuide/BuyingGuide.html8/11/2003 6:00:19 AM
Chicago Metallic - Custom Bun & Roll Pan-A-Log
From here you can find information about some of the bun & roll pans we can produce for you.
Such as:
Hamburger & Hot Dog Pan Standard Features
Individual Hamburger Buns
Individual Double Decker Buns
Individual Kaiser Buns
Individual 5" Hamburger Buns
Cluster Hamburger Buns
Individual Hot Dog Rolls
Cluster Hot Dog Rolls
Specialty Pans
Pan Care & Use Tips
Silicon Glaze Care & Cleaning Guidelines
Bakalon Nonstick
How to Measure a Hot Dog Roll or Hamburger Bun Pan
http://www.bakingpans.com/custom_pans/PanALog/PanALog.html8/11/2003 6:00:47 AM
Chicago Metallic - FAQ
Frequently Asked Questions
Q. What is the minimum order requirement for a custom production run?
A. Our minimum is 200 sets or pieces. The 200 set quantity pertains to the number of sets produced, not the number of pans per set. For example a 200 minimum order for a 4-on (strap) bread set is 200 sets. Not 50 sets of 4-on = 200. Custom order for loose pans or covers are 200 pieces. Quantity minimum for special & logo'd pie plates is 10 gross.
Q. What are the quantity breaks for Custom orders? A. Quantity breaks are 200, 500, 1000, 1500, 2000, and so on. Some items have a quantity break at 750.
Q. What are the lead times for a Custom made order? A. Typical lead times run 6 to 8 weeks after receipt of order. If new tooling is required, tooling lead time can add another 4 to 6 weeks.
Q. What is the over / under policy on Custom orders? A. All custom made order shipping quantities vary 5% over / under the actual quantity ordered. For further information on this consult our terms and conditions section on the order acknowledgement or invoice.
Q. I have an old pan or pans that I need more of. I'm not sure who made it or when. Can you make this?
A. Yes, most likely. Chicago Metallic has been making baking pans since 1898. We purchased another bakeware manufacturer several years ago that had been in business since 1888. With these combined manufacturing assets we have an almost unlimited amount of tooling to produce various shapes and sizes for baking. Contact us and we can walk you through the process of buying match in pans. (We do a lot of this.)
Q. I have one of your stock pans but I need it configured differently to work on my ovens, depositors, or conveyors. Can you do this?
A. We generally do not reconfigure used pans. We can produce Custom made pans similar to the stock pans but designed to work with your exact specifications.
Q. Can I / We buy direct? A. The Custom Products division sells direct to wholesale and commercial bakeries. We also sell direct to original equipment manufactures (OEM accounts) and equipment dealers and distributors.
Q. Do you have sales representatives? A. The Custom Products division has a network of sales
http://www.bakingpans.com/custom_pans/FAQ.html (1 of 3)8/11/2003 6:01:07 AM
Chicago Metallic - FAQ
representatives and agent throughout the world. Contact us and we can put a sales professional in touch with you.
Q. Why are some products made of aluminized steel and some of aluminum?
A. Aluminum is a fine conductor of heat. It's ability to heat and cool quickly makes it a preferred material by some bakers. Aluminized steel is steel that has an aluminum coating. Aluminized steel is preferred by some bakers because it can withstand the daily wear and tear of commercial baking.
Q. I have a object that kind of looks like a baking pan, but we use it for other purposes. Can you custom make more of these for me?
A. Usually Yes. Chicago Metallic will custom fabricate many different types of metal parts and objects. We have a custom fab business unit that produces parts and / or components for many different industries such as, industrial adhesive moulds, parts containers, paint cups, drip pans, wax moulds, frames chassis's for telecommunications, and military type boxes. For more information on custom made metal parts or components click on www.chicagometallic.net.
Q. What is Sure Bake and Glaze? A. Please see the section on Sure Bake and Glaze in our Custom Pan Buying Guide or Bun & Roll Pan-A-Log.
Q. How long does Sure Bake and Glaze last? A. A typical glaze lasts 300 to 500 cycles. Glaze can be attacked in a matter of minutes by steam, sugar, or acidic dough. Please be sure to follow the care and use instructions for Sure Bake and Glaze.
Q. Can Sure Bake and Glaze pans be recoated? A. Yes. Commercial businesses specializing in reglazing pans are located throughout the USA, Canada, and in some other countries. Contact us for a listing of commercial reglazing facilities to find the one located nearest you.
Q. What is Bakalon Non-Stick? A. Please see the section on Bakalon Non-Stick in our Custom Pan Buying Guide or Bun & Roll Pan-A-Log.
Q. How long does Bakalon Non-Stick last? A. Bakalon Non-Stick can give a commercial baker thousands of releases without the use of pan oil. Results may vary due to products baked and the care taken.
Q. What is the proper care for Bakalon Non-stick? A. You must protect the coating from scratches, abuse, byproduct buildup, nesting interference, and burning. Key details :
● careful stacking and unstacking ● no abusive top indexing ● no pans with missed cavities baked in oven ● recommend 5/8” band in rim for nest clearance ● seeds, onions, raisins, crumb, and flour must be blown or
carefully removed from the baking surface ● coating cannot be exposed to oven jams or excessive heat
http://www.bakingpans.com/custom_pans/FAQ.html (2 of 3)8/11/2003 6:01:07 AM
Chicago Metallic - FAQ
● using a cornmeal coating on buns will cause non-stick coating abrasion and greatly reduce it’s life-span.
Q. Are pans with Bakalon Non-Stick coated all over? A. No. Only the top baking surface is coated. The bottoms are left uncoated.
Q. What happens if scratches occur on pans or pan rims coated with Bakalon Non-Stick?
A. Usually nothing. Bakalon Non-stick is a four coat system that can handle a chip or two and still release properly.
Q. Will the pans need to be washed? A. No. The pans are ready for baking when they arrive at the bakery. But all byproduct must be blown off or carefully removed from the baking surface. Be careful when using a brushing system. Some brushes are very abrasive to coatings. See also our care and use tips.
Q. Will the pans need to be straightened? A. Yes. Periodic pan straightening is recommended to increase the life of the pans. Pans that stack poorly cause nesting interference which could harm the coatings. See also our care and use tips.
Q. Can Bakalon Non-Stick be recoated? A. Yes. Recoating takes two to three weeks plus shipping. Recoating may require a second or spare set of pans. You can check out www.bakewarecoating.com or www.dupont.com/teflon/bakeware/.
Q. What is the price comparison of Sure Bake and Glaze Vs. Bakalon Non-Stick?
A. Bakalon Non-Stick is more expensive but it can last up to 10 times longer than silicone glaze. For a general price comparison click on http://www.dupont.com/teflon/bakeware/calculat.html
http://www.bakingpans.com/custom_pans/FAQ.html (3 of 3)8/11/2003 6:01:07 AM
