THE PRIORITIES OF PUBLIC ADMINISTRATION REFORM THE PRIORITIES OF PUBLIC ADMINISTRATION REFORM

IN THE MIDDLE EASTIN THE MIDDLE EAST 1.1. Decentralization and Participation Decentralization and Participation

2.2. Procedures simplification and effective Procedures simplification and effective service deliveryservice delivery

3.3. Information technologyInformation technology

4.4. Human Resources development, training Human Resources development, training and researchand research

5.5. Transparency and accountabilityTransparency and accountability

6.6. Enabling Environment for the private Enabling Environment for the private sectorsector

UNDESA

Consultative Meeting on Priorities in Innovating Governance and P.A. in the Euro-Mediterranean Region – Naples, 17 – 20 may 2004

Centro di Formazione Studi

Decentralization and Decentralization and participationparticipation• Promoting elections at all levelsPromoting elections at all levels• Enhancing the capabilities of local Enhancing the capabilities of local

government to raise fundsgovernment to raise funds• Ensuring the redistributive role of central Ensuring the redistributive role of central

governmentgovernment• Transfer of Power (authority) within legal Transfer of Power (authority) within legal

frameworkframework• Citizens involvement in policy makingCitizens involvement in policy making

UNDESA

Consultative Meeting on Priorities in Innovating Governance and P.A. in the Euro-Mediterranean Region – Naples, 17 – 20 may 2004

Centro di Formazione Studi

Human Resources Human Resources Development, Training Development, Training and Research and Research

• Recruitment procedure and pubic salary scale based on Recruitment procedure and pubic salary scale based on competency and meritcompetency and merit

• Career developmentCareer development• Leadership TrainingLeadership Training• Mind-set change:service orientation and Mind-set change:service orientation and learning organization learning organization

cultureculture• Training of staff at different levels of governmentTraining of staff at different levels of government• Facilitating an enabling environment for trainingFacilitating an enabling environment for training• Strategy for vocational TrainingStrategy for vocational Training• Training of TrainersTraining of Trainers• Increase publicity and transparency in order to improve public Increase publicity and transparency in order to improve public

perception of civil service career to attract a fair share of the perception of civil service career to attract a fair share of the best talentsbest talents

  

Consultative Meeting on Priorities in Innovating Governance and P.A. in the Euro-Mediterranean Region – Naples, 17 – 20 may 2004

Centro di Formazione Studi

UNDESA

Information TechnologyInformation Technology

• IT networking in public administration and creation of IT IT networking in public administration and creation of IT infrastructureinfrastructure

• Development of Intranet in government institutions;Development of Intranet in government institutions;

• Launching of web sites of the Government and most key Launching of web sites of the Government and most key ministries;ministries;

• Organisation of training courses for civil servants;Organisation of training courses for civil servants;

• Purchase of IT equipmentPurchase of IT equipment

• Improved information sharing through IT within departments;Improved information sharing through IT within departments;

• Improve the provision of basic information (Free access to Improve the provision of basic information (Free access to information) / services to clients online in the national information) / services to clients online in the national languageslanguages

• Changing traditional working methods and cultureChanging traditional working methods and culture

Consultative Meeting on Priorities in Innovating Governance and P.A. in the Euro-Mediterranean Region – Naples, 17 – 20 may 2004

Centro di Formazione Studi

UNDESA

Transparency and Transparency and accountabilityaccountability• Legislative and administrative framework to facilitate Legislative and administrative framework to facilitate

transparency and accountabilitytransparency and accountability

• Increase the awareness among the general public regarding their Increase the awareness among the general public regarding their rights;rights;

• Improve access to information through applying modern IT and Improve access to information through applying modern IT and Internet technology;Internet technology;

• Improve access by citizens to official rules and regulationsImprove access by citizens to official rules and regulations

• A greater focus on service provision and quality through A greater focus on service provision and quality through assessments of citizens needs and surveys;assessments of citizens needs and surveys;

• Mechanisms to monitor the outcome and impact of governement Mechanisms to monitor the outcome and impact of governement reforms by Citizens, NGOs and media reforms by Citizens, NGOs and media

• Code of Ethics for public servantsCode of Ethics for public servants  

Consultative Meeting on Priorities in Innovating Governance and P.A. in the Euro-Mediterranean Region – Naples, 17 – 20 may 2004

Centro di Formazione Studi

UNDESA

Procedures simplification and service Procedures simplification and service deliverydelivery

• Revision of legislation in this field;Revision of legislation in this field;

• Focus on service provision and quality, with a mechanism for Focus on service provision and quality, with a mechanism for reflecting user concerns within the management process and reflecting user concerns within the management process and promotion of participation and accountability;promotion of participation and accountability;

• Simplification of administrative procedures to ensure the respect Simplification of administrative procedures to ensure the respect of citizens rights;of citizens rights;

• Implementation of the policy of the “one stop shop”Implementation of the policy of the “one stop shop”

• Cutting down red tapeCutting down red tape

• Introducing smart cardsIntroducing smart cards

• Continuous research for evaluation and assessment of Continuous research for evaluation and assessment of administrative simplification.administrative simplification.

Consultative Meeting on Priorities in Innovating Governance and P.A. in the Euro-Mediterranean Region – Naples, 17 – 20 may 2004

Centro di Formazione Studi

UNDESA

Enabling Environment for private Enabling Environment for private sector developmentsector development

Consultative Meeting on Priorities in Innovating Governance and P.A. in the Euro-Mediterranean Region – Naples, 17 – 20 may 2004

Centro di Formazione Studi

UNDESA

        Preparing legislative framework for privatizationPreparing legislative framework for privatization

            Involvment of private sector in policy makingInvolvment of private sector in policy making

            Implementing different business promotion Implementing different business promotion centerscenters

    Simplifying the procedures for setting up Simplifying the procedures for setting up businesses and promoting a comprehensive businesses and promoting a comprehensive investment legal frameworkinvestment legal framework