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“The price of greatness is responsibility.” Sir Winston Churchill. OBJECTIVES. Define a team and its function Identify the characteristics of team players Describe the elements of successful presentations and meetings Describe what motivates team players - PowerPoint PPT Presentation
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Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
TEAMWORK, MOTIVATION,
AND LEADERSHIP
Chapter 11
2Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]
Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
“The price of greatness is
responsibility.”Sir Winston Churchill
3Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]
Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
OBJECTIVES• Define a team and its function• Identify the characteristics of team players• Describe the elements of successful
presentations and meetings• Describe what motivates team players• Identify the characteristics of effective
leadership• Identify leadership styles• Describe ways to develop leadership skills
4Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]
Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
TEAMS AND PERFORMANCE• Group—one leader with two or more
people who share a common goal• Teams—two or more people, all lead
and share a common goal– In a team setting, every member has a
sense of ownership and responsibility
5Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]
Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
TEAMS AND PERFORMANCE Types of Teams
• Formal teams: developed within the formal organizational structure– Functional (e.g., within a department)– Cross-functional (e.g., from different
departments)• Informal teams: individuals who get
together outside the formal structure to accomplish a goal
6Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]
Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
TEAMS AND PERFORMANCE Stages of Team Development
FORMING
STORMING
NORMINGPERFORMING
ADJOURNING
7Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]
Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
TEAMS AND PERFORMANCEStages of Team Development
• Forming stage: getting to know and form initial opinions about team members
• Storming stage: some team members begin to have conflict with each other
• Norming stage: team members accept each other and overcome the conflict
• Performing stage: team works on task• Adjourning stage: team completes task
and brings closure to the project
8Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]
Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
CHARACTERISTICS OF A TEAM MEMBER
• Know team goals and objectives• Every activity should contribute to
team goals and objectives• Team member characteristics:
– Trustworthy– Performer– Efficient– Communicator
9Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]
Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
CHARACTERISTICS OF A TEAM MEMBER
• Synergy: the extra excitement that occurs when people are truly working together as a team
• Brainstorming: a problem-solving method that involves identifying alternatives that allow members to freely add ideas while other members withhold comments on the alternatives
10Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]
Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
CHARACTERISTICS OF A GOOD TEAM MEMBER - Teams & Conflict• Do not make assumptions• If you disagree with the team, voice your
opinion and state why• If the team decides to go in a direction
other than what you wanted, respect and support the team’s decision
11Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]
Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
CHARACTERISTICS OF A TEAM MEMBER - The Problem Member
• Trust as a foundation• Do not dump work on others• Work around a lazy team member• Team will eventually dismiss a poor
performer• Address performance issues in a
respectful and diplomatic manner
12Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]
Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
MEETINGS• A meeting is a common form of team
interaction and workplace communication
• Types of meetings:– Informational– Discussion driven– Decisional– Combination
• Formal or informal
13Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]
Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
MEETINGS• Meeting agenda: an outline of major topics
and activities that are scheduled to be addressed during a meeting– Normally distributed to all attendees prior to the
meeting– Read agenda prior to meeting– Notify person in charge of meeting if you would
like item placed on agenda– If you are presenting, plan ahead and prepare
handouts for each attendee if necessary
14Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]
Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
MEETINGS• Face-to-face meetings
– Most common– Arrive early– Do not sit at head of table unless invited
• Meeting Chair: individual in charge of meeting
• Roberts Rules of Order: a guide to running meetings (also called Parliamentary Procedure)
15Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]
Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
TEAM PRESENATIONS• Steps to successful team presentations:
– Agree on the presentation goal– Create a presentation outline– Discuss and agree upon verbal, visual, and support
content• Each member needs to take responsibility and
be accountable to each other• Each member must communicate, share
duties, and behave in a respectful and professional manner
16Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]
Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
MOTIVATION• Motivation: an internal drive that
causes people to behave in a certain way to meet a need
• Team members must be motivated to achieve success
• Motivation comes from within
17Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]
Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
MOTIVATIONMaslow in the Workplace
Physiological—Basic Wages
Safety—Job Security/Environment
Social—Informal Groups
Esteem—Recognition/Respect
Self-actualization—Expand Skills
18Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]
Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
TALK IT OUT
Where is the majority of the class currently on Maslow’s hierarchy?
19Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]
Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
LEADERSHIP
• Leadership: the process of one person guiding (influencing) one or more individuals toward a specific goal
• We are all leaders• Leaders are not just managers and
supervisors• Not all bosses are leaders
20Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]
Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
LEADERSHIP• Primary leadership styles:
– Autocratic leaders: authoritarian, they make decisions on their own without input from others
– Democratic leaders: make decisions based upon input from others
– Laissez-faire leaders: allow team members to make their own decisions without input from the leader
21Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]
Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
LEADERSHIP• Guide and motivate others by
relationships• Relationships are built on:
– Trust– Professionalism– Mutual respect
• Leaders help others succeed
22Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]
Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
TALK IT OUTWhat leadership style is most
appropriate: • For a football team?• For a gaming designer?• For rearranging office space?
Explain your answers
23Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]
Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
BECOMING A LEADER• Begin acting like a leader today• Continuously develop leadership skills• Observe others, and learn from their
successes and failures• Display leadership characteristics:
– Excellent communication skills– Ability to work with and earn the trust of others– Consistently ethical– Have focus and vision