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Need Tech Support?

Enlist some students!

Assembling a Student Tech Crew

Mary Klauk, Library Media Specialistklaukm@district279.org

Three Big Ideas

•Assess needs•Find quality candidates•Secure increased computer & network rights

Osseo Area Schools-District 279

5th largest district in MN. – NW Mpls.

•22,000 students K-12•17 elementary schools•4 junior high schools•3 high schools + 1 ALC

•1,700 students 10-12•81 teachers•6 counselors•60 ESPs*•15 Cooks, Custodians•5 Administrators

*Educational Support Professional

Technology at MGSH

•Computers •700 Windows 7•35 Macs

•Projectors•90 mounted

• Multimedia Equipment• Video & still cameras

• 40 Document Cameras• Speakers• Wireless Keyboards &

Mice• Printers

Spaces with Technology• Forum Room –

Multimedia Equipment• Auditorium – use &

partially maintain

Staffing• Library Media Specialist (LMS)•Media ESP - 7 hours • Tech ESP - 6 hours• Tech Support Specialist from District –

8-10 hours/week & by phone• HelpDesk 7AM-4PM• Student Tech Crew

History• 1996 - Started by Media Specialist Mike

Buck• Tech support – very limited• 4 students – Homeroom & tech aides•Set up & imaged computers• Installed software•Did extensive troubleshooting•Misc.

My Tenure• 1998 – .5 MGSH• 2000 – 6-hour Tech ESP*, Mike Buck retired & I became 1.0• 2001 – 2 Tech Support Specialists weekly & by phone• 2003 – increased Tech ESP to 8 hours• Student Tech Crew Continued

*Educational Support Professional

Tasks•Whatever is needed•Whatever they are capable of doing & learning to do•Whatever they have rights to do

Tasks

Tasks, continued

Benefits to students•Real-world experience•Résumé-worthy role•Letters of recommendation & job references from LMS, Tech ESP•Comfortable learning environment•Training from Tech, Tech ESP & LMS

Benefits to students• Interaction with staff & students• Increased responsibility•Problem-solving opportunities•Greater self-confidence•Recognition Night

Benefits to MGSH•Media Center – customer-service oriented• Increases size of staff•During homeroom time – 25 minutes, 3x/week• Tech Aide – 1 or 2 students, 1 hour/day• Summer tech crew• Students volunteer during August workshops

•Staff learns from students • I learn from students!

Tech Aide – Course Description

Assembling a Student Tech Crew

Admin Support

Timeline for New Members

•Process•Start search in January•4 seniors (2013)•4 sophomores (2015)•Work in pairs for 3rd trimester

Assess Needs•4 students•1 – Auditorium Tech•1 – Webmaster for Media Center page •1 – Video production•1- Engineering Classes – Robotics Club

Recruit Candidates• Auditorium – Current Student Tech & Technical Director of Musical•Webmaster – Web Design Class• Video Production – Art of Film, Computer Art, AP Computer Science• Engineering & Robotics – Club Advisor, AP Computer Science

Vet Candidates•References•Email or in person•Only Teachers – current (10th) & last year (9th)• Yes/No Questions• Optional Comments

• Check transcript• Require an email from student with tech

interests

Question - Integrity

Do you characterize _______ (last trimester, 6th hour, Chemistry) as responsible, ethical, honest & trustworthy?

Question: Confidentiality

Do you think _______ can be trusted to keep passwords confidential?

Question: Learning Quotient

Do you think _______ has the attitude & aptitude to learn & teach?

Comments - Optional

Is there anything else I should consider about this student before making the decision to invite them to join the Student Tech Crew?

Expectations• Behave with the utmost integrity,

honesty, respect – teachers report this• Share technology “transgressions”• Contribute to community• Demonstrate being a life-long learner• Help in class when tech needs arise• Sign agreement & parents sign• Use powers for good & not evil

Acceptance•Orientation •Introductions to Media Staff & seniors•Tour of Media Office & Head-end Room•The “I know where you live” talk•Take the “I will use my powers for good and not evil” oath

Notify Staff• I email teachers of the new Tech Crew members letting them know it’s OK to request tech support from these students. • I email the staff that new members have be brought into the fold & that the seniors will be orienting & training the sophomores.

Secure Rights• Increased local rights•Right click on desktop•Download & install software•Most staff cannot install software

•Add printers

To-do List System•Develop a system•Have tasks ready when students arrive•Visit labs to see if all is well

Finally…

Connection the Media staff &

students make