The Positives Behind Negative Attention

Minimizing Power Struggles, Maximizing Potential

Jamie Remsberg, Co-Founding Owner

• Discovered bt Taibi Kahler, Ph.D. in 1972• The process of communication is observable,

sequential, and measurable.• Productive communication and unproductive

miscommunication can be distinguished, second by second, by observing words, tones, postures, gestures, and facial expressions.

• Communication is the key to connection, motivation, and respect.

The Process Communication Model®

When humans don’t get their core psychological needs met positively, they will attempt to get those very same needs met negatively, with or without awareness.

Distress behavior is observable, predictable, habitual, and sequential

Identifying and offering the unmet need is the

most effective strategy to stop the negative behavior

and invite more positive contribution.

The Positives Behind Negative AttentionKahler’s Discovery

Most unproductive behavior is a symptom of miscommunication and

unmet psychological needs.

George W. Carver

The THINKER

Over controlling

“Great job on that project.”“I appreciate your hard work.”“Your plan helped us gain efficiencies.”“Great idea.”Your time is important.”Be on time. End on time.

positive interventionRecognition of Work & Time Structure

Micromanages others, critical of their thinking and work, obsessive around issues of fairness, order, time & money

LogicalResponsibleOrganized

Posi

tive

Gift

s!

The PERSISTER

Sherlock Holmes

Pushes Beliefs

“Your opinion matters.”“I respect your conviction.”“You role model company values.”“I know you will follow through on your promises.”“You are so dedicated.”

positive intervention Recognition of Work & Conviction

Crusades around own beliefs, black & white thinking, suspicious of others who don’t share beliefs

ConscientiousDedicatedObservant

Posi

tive

Gift

s!

The HARMONIZER

Rod Tidwell-Jerry McGuire

Bones McCoy

Makes Mistakes

“You are a special part of this team.”“We care about you.”“Your feelings matter.”“You look nice today.”“I baked you cookies for your birthday.”

positive interventionRecognition of Person & Sensory

Loses confidence, makes silly

mistakes, invites criticism, puts self

down

CompassionateSensitiveWarm

Posi

tive

Gift

s!

The Rebel

Adrian Cronauer

Hawkeye

Blaming

“Hey man, this is gonna be fun!”“I know it sucks, and the deadline is still Friday!”“How about some hoops over lunch before we get back to work?”“Hey lets walk and talk for our meeting!”

positive intervention Contact (upbeat & lively)

Blames others, avoids responsibility,

acts blameless, whines and complains

SpontaneousCreativePlayful

Posi

tive

Gift

s!

Albert Einstein

Clark Kent

The IMAGINER

Lydia Deckert

Withdrawal

“Make a list of priorities, and do the first one today.”“Organize your inbox and report back at lunch.”“Take time to yourself over lunch.”“Check in with me every Tuesday.”

positive intervention Solitude (with direction)

Isolates, starts projects but doesn’t finish them, doesn’t

ask for direction, avoids people

ReflectiveImaginativeCalm

Posi

tive

Gift

s!

The PROMOTER

Manipulating

“Bet you can’t get that project done before Thursday.”

“Make sure everyone is on board and you can take the afternoon off.”

“I’ve got a special project for you.”“Make me a deal.”

positive intervention Incidence

Manipulates others, breaks or re-defines rules, starts negative

drama, sets up unhealthy

competition

AdaptableCharmingPersuasive

Posi

tive

Gift

s!

Yes, there’s an app for that!

“PocketPCM”, available for free on Apple and Android

Thank you!

Jamie Remsberg Co-Founding Owner 316-283-4200 jamie@next-element.com Twitter: @nextremsberg Facebook: @NextElement Linkedin: jamieremsberg