The perfect way to take care of minor damage. Alphera Care and Cosmetic Cover Plan.

Type of cover page/s

Terms and conditions 03

Definitions 04

Benefitspayableintermsofthispolicy 06-07

Generalconditions 07-08

General exclusions 09

Complaint resolution process 11

General disclosures 11

Variations 11

Contact details 12

Page 2 of 12

Table of contents.

ALPHERA Financial Services is a division of BMW Financial Services (South Africa) (Pty) Ltd., an Authorised Financial Services and Registered Credit ProviderNCRCP2341.

This document contains the ALPHERA Financial Services Care and Cosmetic Cover Policy wording. The details ofthisPolicydocumenthavebeensetoutforYourinformation.ThisPolicyisunderwrittenbyGuardriskInsuranceCompanyLimited(LicenceNo.75),hereafterreferredtoas(Guardrisk)andAdministeredbyPinnAfrica Insurance Underwriting Managers (Pty) Ltd. (FSB No. 39123), hereafter referred to as (PinnAfrica) which are Authorised Financial Services Providers.

ThisPolicyhasspecificallybeendesignedtoenabletheInsuredtoaffordablyrepairandrestoretheInteriorand/or Exterior of their Vehicle in the event of minor damage,causedbydaytodaymotoring.Thismotoringconcept will ensure The Vehicle remains in perfect showroom condition, free from chips, minor dents and light scratches.

Intheeventofanyconflictbetweentheprovisionsofthis Policy and that of any other document as mentioned herein, the provisions of this Policy shall prevail.

In return for the Insured paying the Premium and continuing to meet all the conditions for cover, Guardrisk will provide insurance cover under the ALPHERA FinancialServicesCareandCosmeticPolicyasdescribedin this document.

Guardrisk agrees and undertakes in favour of the Insured’s named in the Schedule of Insurance to pay the benefitsdescribedinthePolicysubjectto:

• theactualreceiptbyGuardriskatitsheadofficeofthecorrectandsufficientPremiumorPremiums;

• the truth and accuracy of the information given in theInsured’sScheduleofInsurance;

• the Terms and Conditions contained herein or endorsed hereon.

Page 3 of 12

Terms and conditions.

“Approved Repair Centre”ApprovedRepairCentresaccreditedbytheRMI(RetailMotorIndustryOrganisation).

“Appointed Representative”ReferstothepersonwhoisauthorisedbyPinnAfricaInsuranceUnderwritingManagers to carry out regulated activities concerning the Policy.

“Date of Occurrence”The date, within the Period of Insurance, on which the Insured Event happens.

“Days”OrdinaryDays,includingweekendsandpublicholidays.ADayshallalsomean acontinuous24(TwentyFour)hourPeriod.

“Event”TheEventwhichgaverisetoYourclaim.

“His / Her”For “His” and “He” read “Her” and “She” where the Insured is female.

“Insured” An Insured shall mean a person or legal entity who has successfully applied for this Policy Schedule of Insurance and paid for it in full.

“Insurer”ShallmeanGuardriskInsuranceCompanyLimitedLicenceNo.75.

“Maximum Indemnity”• OurMaximumIndemnityforExteriorCoverclaimsisequaltoR7000

(SevenThousandRand)perclaimuptoamaximumofR28000 (Twenty-EightThousandRand)overthetermofthePolicy.

• OurMaximumIndemnityforInteriorCoverclaimsisequaltoR3000 (Three Thousand Rand) per claim up to a maximum of R12 000 (Twelve Thousand Rand) over the term of the Policy.

• OurMaximumIndemnityfortheInsideOutCoverexteriorclaimsisequal toR7000(SevenThousandRand)perclaimuptoamaximumofR28000(Twenty-EightThousandRand)overthetermofthePolicyandinterior claimsisequaltoR3000(ThreeThousandRand)perclaimuptoamaximumofR6000(SixThousandRand)overthetermofthePolicy.Thetotalamountallowedperpolicy,isanamountofbutnotexceedingR34000(ThirtyFourThousand Rand).

“Misrepresentation”Conscious decision to change the facts as they are, to mislead an interested party. This shall also mean the failure to disclose material information at the date of applicationthathadtheInsurerbeenawareofwouldhaveresultedinthePolicynotbeingissued.

“Period of Insurance”As stated in the Schedule of Insurance issued in terms of this Policy.

“PinnAfrica Insurance Underwriting Manager”The Underwriting Manager is PinnAfrica Insurance Underwriting Managers (“PinnAfrica”)whoismandatedbyGuardrisktounderwriteandadministerthePolicy. PinnAfrica is an authorised Financial Services Provider (FSP No. 39123).

“Policy”The Schedule of Insurance.

“Premium”ThemonthlyortermamountpayableasstatedintheScheduleofInsuranceoranyendorsement issued in terms of this Policy.

“Pre-existing Damage”Damage that existed prior to the inception of this Policy as well as any damage that was not claimed on prior claims.

“Premium Due Date”ThePremiumpaymentdateonorbeforethedateappearingontheSchedule of Insurance.

“Schedule of Insurance”TheSchedulecontainingYourdetailsandthedetailsofTheVehicle,PeriodofInsurance,Premiumpayable,bankdetailsandaddress.

“Term Cover”WherethefullPremiumforthePeriodofthecoverhasbeenreceivedinadvance.

“The Vehicle”TheVehicledescribedintheScheduleofInsuranceandwhichmaybeanyofthefollowing:lightmotorvehicles,minibuses(maximum16(sixteen)seater),caravans,light delivery vehicles and panel vans all with a gross vehicle mass of not more than 3500kg,andtrailerswithacarryingcapacityofnotmorethan750kg.

“Underlying Comprehensive Insurance Policy”ThefullyComprehensiveenforceableVehicleInsurancePolicyenteredintobyYouwithany registered domestic Insurance Company (The Underlying Comprehensive Insurer), whichcoversTheVehicleagainst,andobligestheUnderlyingComprehensiveInsurertopay,forallpossibleVehiclerisks(IncludingTheftandHijacking)occurringatleastinthewholeoftheRepublicofSouthAfrica.TheVehicleanditsaccessoriesandextrasmustbecorrectlyInsuredintermsofTransUnionDealersGuideforatleastitsfullMarket Value or new list price at Date of Loss.

“We, Us, Our”Guardrisk Insurance Company Limited (“Guardrisk”). An authorised Financial ServicesProvider,FSPNo.26/10/75.

“You, Your”ThepersonorentitynamedastheInsuredintheScheduleofInsurance.Youmustbe18(Eighteen)yearsofageandbeapermanentresidentofSouthAfricaand/or permanently residing in South Africa or a properly constituted and registered Company or trust.

Page4of12

Definitions.

Page5of12Page5of10

Plan Details.

The Alphera Care and Cosmetic Cover Policy has an option of 3 products namely:

1. Exterior Cover2. Interior Cover3. Inside Out Cover

Alphera Care and Cosmetic Cover Plan.

1. The Alphera Exterior Cover Policy covers Your Vehicle for the following benefits:

Windscreen and Glass Repair

Wewillberesponsibleforthecostoftherepairorrestorationforanareanotexceeding 10cm (Ten Centimetres) in diameter and not deeper than 3mm (Three Millimetres).WhereYourVehicle’swindscreenisdamagedbyimpactresultingina chip on the surface of the windscreen, impairing the drivers view only in terms ofdrivervisibilityandroadworthiness,andsuchdamageisrepairable,Wewillberesponsibleforthecostofthemaintenanceorrestoration,uptothemaximumlimit. In the event that the windscreen cracks during the repair process, the replacementcostofthewindscreenwillbeforYourownaccount.Thisbenefitincludesrepairabledamagetoheadlampsandrelatedcomponents. Hail Damage Repair

WewillrepairYourVehicleifdamagedresultingfromhailstonesandorhailstormsandcanbesuccessfullyrepairedbyanApprovedRepairer.

Wheels and Alloy Rims Repair

WewillpayfortherepairstothedamagewhereYourVehiclewheelrimsoralloyrimsaredamagedandrepairable,uptothemaximumlimit,andpurelybasedoncosmetic repairs. The outer edge of a wheel, holding the tyre. It makes up the outer circular design of the wheel on which the inside edge of the tyre is mounted.

Minor Dent Repair

Wewillprovidecovertoanareanotexceeding15cm(FifteenCentimetres)inlength and diameter, not deeper than 3mm (Three Millimetres). Where any part ofthebodypanelandorplastic/vinyl/hardenedrubbertrimparthasbeenripped ortornthedamageshallnotbedefinedasa“MinorDent”andshallnotberepairedor restored under this Policy.

Light Scratch Repair

Wewillprovidecovertoanareanotexceeding15cm(FifteenCentimetres)inlength. For the purpose of this Policy, repair of a Scratch does not include the polish of The Vehicle.

Chips Repair

WewillprovideCoverwhereastonechipstheexteriorofthebodyworkofTheVehicletoanareanotexceeding1.5mm(OneandaHalfMillimetres)indiameter.

Tar Removal

WewillpayfortherepairswhereYourVehiclehasbeendamagedbytar,uptothemaximum limit.

MaximumAmountpayableundertheExteriorCoverPolicyforRepairorRestoration;• Youareabletoselectthedamagetobeclaimed.Anydamagenotselected willbeconsideredpre-existingandcannotbeclaimedinfuture.

• WewillpayforthedamagenotexceedingR7000(SevenThousandRand)inclusiveofVATPerclaimforuptoamaximumofR28000(Twenty-EightThousand Rand) over the term of the policy.

• AnyclaimthatexceedsthemaximumamountofR7000(SevenThousandRand)willnotbeconsideredtobe“minor”andwillnotbecoveredintermsofthisPolicyYoumustclaimfromYourUnderlyingComprehensiveInsurancePolicy.

• Theaccumulativecostofrepairsbetweenallbenefitsshallnotexceed R7000(SevenThousandRand)inclusiveofVAT.Wewilltakealldamageintoconsideration and the total amount for repairs must fall within the maximum R7000(SevenThousandRand)allowedperclaim.

2. The Alphera Interior Cover Policy covers Your Vehicle for the following benefits:

Centre Console Repair

Wewillrepairscratches,scuffsandpeelingoffofrubberonTheVehicle centre console.

Door Handle Repair

Wewillre-spray(Plasticonly)doorgrabhandlesthatarescratchedorscuffed.

Plastic Panel Door Repair

Wewillrepairorre-sprayscratchesorscuffs.

Door Plastic Kick Panel Repair

Wewillrepairorre-spraytheplasticpanelsonthesillbelowthedoors;any metalfinishersonthesillsareexcluded.

Hand Brake Boot Repair

Wewillrepairorreplacethedamagedpanelincludingthegrabhandlesand window winder. The auto window mechanism or switch is excluded.

Centre Armrest Repair

Wewillre-coverthetornorrippedcentrearmrest.

Head Rest Repair

Wewillrepairtornfabric/leatherordamagetotheheadrestmould.Iftheexact fabricisnotavailableasuitablereplacementwillbeused.Guides,framesandrailsare excluded.

Front seat Backboard and Pocket Repair

Wewillrepairtheplasticbackboardonthedriverandpassengerfrontseats,as wellastothepocketsonbothdriverandpassengerseats.

Interior Boot Carpet Repair

Wewillre-coverthecarpetonthebaseoftheboot.Clipsandsidewalls are excluded.

Seat Panel Repair

Wewillreplaceaseatpanelthatistorn.Intheeventoftheexactfabricnot beingavailable,asuitablereplacementwillbeused.Thisincludesthepanel baseandback.

Seat Stitching Repair

Wewillrepairloosestitching,tornseamsandburns,Intheeventoftheexactfabric/leathernotbeingavailable,thenanextraseamwillbeputintheseatandmatched to the passenger seat.

Steering Wheel Re-Spray

Wewillpayforare-sprayofanyleathersteeringwheel.Wewillnotpayfor a replacement.

Rubber Carpet Inserts

Wewillonlyrecovertherubberheelmatonthedriver’sside.Willincludeheelmat on loose lay carpet on driver’s side only.

Gear Lever Re-spray

Wewillre-sprayfadedpaintwork.

Sun Visor Repair

Wewillrecoverthesunvisorbyreplacingtheclips.

MaximumAmountpayableundertheInteriorCoverPolicyforRepairorRestoration;• Youareabletoselectthedamagetobeclaimed.Anydamagenotselectedwillbeconsideredpre-existingandcannotbeclaimedinfuture.

• We will pay for the damage not exceeding R3 000 (Three Thousand Rand) inclusive of VAT per claim for up to a maximum of R12 000 (Twelve Thousand Rand) over the term of the policy.

• Any claim that exceeds the maximum amount of R3 000 (Three Thousand Rand) willnotbeconsideredtobe“minor”andwillnotbecoveredintermsofthisPolicyYoumustclaimfromYourUnderlyingComprehensiveInsurancePolicy.

• Theaccumulativecostofrepairsbetweenallbenefitsshallnotexceed R3 000 (Three Thousand Rand) inclusive of VAT. We will take all damage into consideration and the total amount for repairs must fall within the maximum R3 000 (Three Thousand Rand) allowed per claim.

Page6of10

Benefitspayableintermsofthispolicy.

3. The Alphera Inside Out Cover Policy covers Your Vehicle for the following benefits:

Windscreen and Glass Repair

Wewillberesponsibleforthecostoftherepairorrestorationforanareanotexceeding 10cm (Ten Centimetres) in diameter and not deeper than 3mm (Three Millimetres).WhereYourVehicle’swindscreenisdamagedbyimpactresultingina chip on the surface of the windscreen, impairing the drivers view only in terms ofdrivervisibilityandroadworthiness,andsuchdamageisrepairable,Wewillberesponsibleforthecostofthemaintenanceorrestoration,uptothemaximumlimit. In the event that the windscreen cracks during the repair process, the replacementcostofthewindscreenwillbeforYourownaccount.Thisbenefitincludesrepairabledamagetoheadlampsandrelatedcomponents.

Hail Damage Repair

WewillrepairYourVehicleifdamagedresultingfromhailstonesandor hailstormsandcanbesuccessfullyrepairedbyanApprovedRepairer.

Wheels and Alloy Rims Repair

WewillpayfortherepairstothedamagewhereYourVehiclewheelrimsoralloyrimsaredamagedandrepairable,uptothemaximumlimit,andpurelybasedoncosmetic repairs. The outer edge of a wheel, holding the tyre. It makes up the outer circular design of the wheel on which the inside edge of the tyre is mounted.

Minor Dent Repair

Wewillprovidecovertoanareanotexceeding15cm(FifteenCentimetres)inlength and diameter, not deeper than 3mm (Three Millimetres). Where any part of thebodypanelandorplastic/vinyl/hardenedrubbertrimparthasbeenrippedortornthedamageshallnotbedefinedasa“MinorDent”andshallnotberepairedorrestored under this Policy.

Light Scratch Repair

Wewillprovidecovertoanareanotexceeding15cm(FifteenCentimetres)inlength. For the purpose of this Policy, repair of a Scratch does not include the polish of The Vehicle.

Chips Repair

WewillprovideCoverwhereastonechipstheexteriorofthebodyworkofTheVehicletoanareanotexceeding1.5mm(OneandaHalfMillimetres)indiameter.

Tar Removal

WewillpayfortherepairswhereYourVehiclehasbeendamagedbytar,uptothemaximum limit.

Centre Console Repair

Wewillrepairscratches,scuffsandpeelingoffofrubberonTheVehicle centre console.

Door Handle Repair

Wewillre-spray(Plasticonly)doorgrabhandlesthatarescratchedorscuffed.

Plastic Panel Door Repair

Wewillrepairorre-sprayscratchesorscuffs.

Door Plastic Kick Panel Repair

Wewillrepairorre-spraytheplasticpanelsonthesillbelowthedoors;any metalfinishersonthesillsareexcluded.

Hand Brake Boot Repair

Wewillrepairorreplacethedamagedpanelincludingthegrabhandlesandwindowwinder. The auto window mechanism or switch is excluded.

Centre Armrest Repair

Wewillre-coverthetornorrippedcentrearmrest.

Head Rest Repair

Wewillrepairtornfabric/leatherordamagetotheheadrestmould.Iftheexact fabricisnotavailableasuitablereplacementwillbeused.Guides,framesand rails are excluded.

Front seat Backboard and Pocket Repair

Wewillrepairtheplasticbackboardonthedriverandpassengerfrontseats,as wellastothepocketsonbothdriverandpassengerseats.

Interior Boot Carpet Repair

Wewillre-coverthecarpetonthebaseoftheboot.Clipsandsidewalls are excluded.

Seat Panel Repair

Wewillreplaceaseatpanelthatistorn.Intheeventoftheexactfabricnot beingavailable,asuitablereplacementwillbeused.Thisincludesthepanel baseandback.

Seat Stitching Repair

Wewillrepairloosestitching,tornseamsandburns,Intheeventoftheexactfabric/leathernotbeingavailable,thenanextraseamwillbeputintheseatandmatched to the passenger seat.

Steering Wheel Re-Spray

Wewillpayforare-sprayofanyleathersteeringwheel.Wewillnotpayforareplacement.

Rubber Carpet Inserts Repair

Wewillonlyrecovertherubberheelmatonthedriver’sside.Willincludeheelmaton loose lay carpet on driver’s side only.

Gear Lever Re-spray

Wewillre-sprayfadedpaintwork.

Sun Visor Repair

Wewillrecoverthesunvisorbyreplacingtheclips.

MaximumAmountpayableundertheInsideOutCoverPolicyforRepair orRestoration;

• Youareabletoselectthedamagetobeclaimed.Anydamagenotselectedwill beconsideredpre-existingandcannotbeclaimedinfuture.

• WewillPayforexteriordamagenotexceedingR7000(SevenThousandRand)inclusiveofVATPerclaimforuptoamaximumofR28000(Twenty-EightThousandRand)overthetermofthepolicyanduptobutnotexceeding R3 000 (Three Thousand Rand) inclusive of VAT per Interior claim for up toamaximumofR6000(SixThousandRand)overthetermofthepolicy. Thetotalamountallowedperpolicy,isanamountofbutnotexceeding R34000(ThirtyFourThousandRand).

• Anyclaimthatexceedsthemaximumamountallowedperclaimasspecifiedabove,willnotbeconsideredtobe“minor”andwillnotbecoveredinterms ofthisPolicyandYoumustclaimfromYourUnderlyingComprehensiveInsurance Policy.

• Theaccumulativecostofrepairsbetweenallbenefitsshallnotexceed R7000(SevenThousandRand)inclusiveofVAT.Forexteriorclaimsand R3 000 (Three Thousand Rand) inclusive of VAT. For Interior claims. We will take all damage into consideration and the total amount for repairs must fall within the maximum amount allowed per claim.

GENERAL CONDITIONSThefollowingconditionsareapplicabletoallsectionsofthisPolicy.

1. Conditions Precedent to Liability

WeshallhavenoliabilityunderthisPolicyandYoushallnotbeentitledtobeindemnifiedunderthisPolicyunless:

1.1 subjecttoCondition14(Fourteen)underGeneralConditions,thePremiumhas beenreceivedbyUsbythePremiumDueDate;

1.2 YoucomplywiththeClaimsProceduressetoutunderCondition9(Nine)under GeneralConditions;

1.3 YoucomplywiththeClaimsProceduresetoutunderCondition4(Four)under General Conditions.

2. Arbitration

ShouldanydisputearisebetweenYouandUsastotheamountofanyclaimunderthisPolicy,liabilityhavingalreadybeenadmittedbyUsfortheclaiminprinciple,Youmayrefersuchdisputetoarbitrationwithin90(Ninety)DaysofthedisputearisinginaccordancewiththeArbitrationAct42of1965(AsAmended).

3. Rejection of Claim and Time Bar

IntheeventofaclaimbeingrejectedorYoudisputethequantumofthebenefitpaidbyUs,YouareentitledtomakerepresentationstoUsinrespectofOurdecisiontorejecttheclaimorastothemannerinwhichthequantumofthebenefitwascalculatedforaPeriod180(OneHundredAndEighty)Daysfromthedateofreceiptoftheletterofrejectionorthedateoftheclaimpayment.

Representation must be submitted in writing to: PinnAfrica Insurance Underwriting Managers, POBox98758,SloanePark,2052FaxNumber:0866488744

Where You are not satisfied with the response from the Insurer You are entitled to make further representation to:

TheOmbudforShort-TermInsurancePOBox32334,Braamfontein,2017TelNumber:0117268900,FaxNumber:0117265501

Page7of10

IntermsofSection15oftheFinancialServicesOmbudSchemesActNo.37of2004thatonthereceiptoftheofficialreferraltotheaforementionedOmbud,anyapplicabletimebarringclauseintermsofthisPolicyortherunningofprescriptionintermsofthePrescriptionActNo68of1969,fromthedateofreferraltothedateofwithdrawalofthereferralordeterminationofthereferralbytheOmbudshallbestayed. If the dispute is not satisfactorily resolved in this manner, legal action may beinstitutedagainsttheInsurerfortheenforcementoftheclaimbywayoftheserviceofsummonsagainsttheInsurer.SummonsmustbeservedontheInsurerwithin6(Six)monthsfromthedateYoureceivetheoutcomeinrespectoftherepresentationsYouhavemadefailingwhichallbenefitsinrespectofsuchclaimshallbeforfeitedandnoliabilitycanariseintermsofsuchclaim.

4. Misrepresentation

If any claim under this Policy is in any way misrepresented or if any fraudulent means areusedbyYouoranyoneactingonYourbehalftoobtainanybenefitunderthisPolicy,orifanyoftheEventsInsuredagainstareoccasionedbyYourintentionalact,orwithYourconnivance,allbenefitsunderandthePremiumspaidintermsofthisPolicyshallbeforfeited,andthePolicywillbevoidableatOuroption.

5. Jurisdiction

ThisPolicyissubjecttoSouthAfricanlawandtothejurisdictionofacompetent South African court.

6. Termination of this Policy

Theenddatewillbetheearliestof: 6.1 thedateattheendofthePeriodofInsurance; 6.2 thedateonwhichTheVehicleissoldbyYou; 6.3 whenWedonotreceiveYourPremium,subjecttoCondition15(Fifteen)

underGeneralConditionsandPremiumunderDefinitions; 6.4 wheneitherYouorWecancelthePolicy,subjecttoCondition8(Eight)

underGeneralConditions; 6.5 thedateuponwhichthemaximumclaimshavebeenreached.

7. Cancellation and Refund of Premiums

ThisPolicymaybecancelledbyYouorUsatanytimeon30(Thirty)Dayswrittennoticetothelastknownaddress.InthecaseofTermPoliciesYourPremiumwillberefundedonascaledeterminedbyOuractuarybasedonOurcalculationfortheunexpiredportionoftheTermPolicy,providedthatnoclaimwassubmitted,inwhicheventnoPremiumshallberefunded.NoPremiumwillberefundedinthecase of monthly Premiums or in the case where the refund due is less than R200 (Two Hundred Rand).

8. Theft or Destruction of The Vehicle

IfTheVehiclecoveredunderthisPolicyisstolen,hijackedordamagedbeyondrepairduringthePeriodofInsurance,thePolicyshallbedeemedtohaveterminatedontheDateofsuchOccurrence.

9. Claims Procedures

OnthehappeningofanEventwhichmayresultinaclaimunderthisPolicy,YoushallatYourownexpense,inthecaseof:

TheInterior,Exteriorand/orInsideOutoptions: 9.1 NotifyUswithin60(Sixty)DaysofthehappeningofanyEventresulting

inaclaimbeingmadeagainstthisPolicybymeansofaclaimform; 9.2 ProvideUswithsuchproofandinformationasWemayrequiretoprocess

theclaim; 9.3 UponlodgingYour1st(First)claim,YouaretoProvideUswithaclear

photograph of the full Vehicle, front, left side, right side, and/or rear, taken at the Approved Repair Centre at claim stage.

9.4 Photosofthedamagedareawillberequiredforclaim2(Two),3(Three) and4(Four).

9.5 WhereYoumakeuseofaAlpheraApprovedRepairerYouonlyneedtosubmitonequoteforapproval,inthecaseofYoumakinguseofanRMI(RetailMotorIndustryOrganisation)RepairCentreYouarerequiredtosubmittwoquotesforapproval.Quotesfrommobilerepairerswillbeaccepted only if they are RMI approved.

9.6 Intheeventofaclaimbeingrejected,theInsuredisentitledtoreliefthroughacourtaction,theOmbudforShortTermInsuranceandthecomplaints process as detailed.

10. Contract

The application for this Policy, the Schedule of Insurance, this Policy and any endorsementsoramendmentstogethercomprisesYourPolicywithUs.This Policyismadeupofnumerousbenefits,eachbenefitmustbeindividually appliedforandtheappropriatePremiummustbepaidfortheappropriate benefitorbenefitsselected.

11. Reasonable Precautions

YoushalltakeallreasonableprecautionstomaintainthebodyworkofYour Vehicleandtominimiseanydamage,failingwhichWeshallhavenoliability under this Policy.

12. Territorial Limits

CoverislimitedtoEventsoccurringintheterritoriallimitsasspecifiedin YourUnderlyingComprehensiveInsurancePolicy.

13. Repatriation Costs

IfTheVehicleisdamagedoutsidetheRepublicofSouthAfrica,thecost ofrepatriationwillbebornebyYou.

14. Period of Grace for Premium Payment

YoushallbeentitledtoaPeriodof15(Fifteen)DaysfromthePremiumDueDateinwhichtopayYourPremium.InthecaseofmonthlyPolicies,thisPeriodofGraceonly applies from the second month of the currency of the Policy.

15. Roadworthy Condition

YoushallmaintainTheVehicleinaroadworthyconditionincompliancewiththeNationalRoadTrafficAct93of1996(AsAmendedOrSubstituted)andtheRegulationspromulgatedthereunder.WewillnotacceptliabilityforanylossordamageiftheconditionofTheVehiclecontributedtoorcausedtheEvent.

16. Amendments or Endorsements

WemayamendorendorsethisPolicyatanytimebygivingYou30(Thirty)DaysnoticeinwritingatYourlastknownaddress.

17. Vehicle Substitution

WhereTheVehicleissubstituted,YoumustadvisePinnAfricaimmediatelyofsuchachange, and within 30 (Thirty) Days supply PinnAfrica with the new Vehicle details. TheGeneralConditionsasindicatedatinceptionofthePolicywillbeapplicable.

18. Hold Cover

Wewillprovidecoverforthefirst30(Thirty)Daysfromtheinceptiondateof the Policy.

19. Repair or Restoration

YoumustobtainauthorisationfromPinnAfricapriortothecommencementof repairs or restoration.

20. Repair Co-Operation

Youshall,onreportingdamage,atOurrequestorthatofOurdulyAppointedRepresentative, ensure that The Vehicle is taken to an Approved Repair Centre. Allselecteddamagewillbetakenintoaccountwhencalculatingthecostforrepairsorrestorationandthetotalcostmaynotexceedthemaximumlimitperclaim.Youmayselecttohaverepairsorrestorationdoneoncertainareasofdamage,butanydamagewhichisnotselectedwillthenbenotedandexcludedfromanyfutureclaims.

21. Damage

We,orOurdulyAppointedRepresentative,shallbethesolepartytoauthoriseorrejectclaims.YoushallallowUs,orOurdulyAppointedRepresentative,accesstoinspectTheVehiclethatisthesubjectoftherepair.

Page8of10

GENERAL EXCLUSIONS

ThefollowingexceptionsareapplicabletoallsectionsofthisPolicyexceptas theymaybevariedbyspecificexceptionsunderaparticularsection.

Weshallnotbeliablefor:1. IfTheVehicleisdamagedasaresultof;vandalism,abuseor

maliciousdamage;2. Liabilitytoanypassengerorthirdpartywhatsoever,includingthirdparty

vehicles,forloss,damageorpersonalinjury;3. Anylossordamagecaused,sustainedorincurredwhilstTheVehicleisbeing

drivenbyYouorbyanotherpersonwithYourconsent,unlessdulyandfullylicensedtodriveTheVehicleintermsofanyapplicablelegislation,orwhilsttheconcentrationofalcoholhowsoevermeasured,inYourorsuchperson’sbloodorrespiratorysystemexceedsthestatutorylimitinforceatsuchtime,orwhilstYouorsuchpersonisundertheinfluenceofalcoholoradrughavinganarcoticeffect;

4. Anyclaimwhichisnotsubmittedwithin60(Sixty)calendarDaysfromDate ofOccurrence;

5. Anyclaimarisingoutofanycontractualliability;6. Damagecausedbyaroadtrafficaccidentorfire;7. AnybenefitcoveredasstandardunderaUnderlyingComprehensive

InsurancePolicy;8. Consequentiallossofanynaturewhatsoever,depreciation,wearandtear,

mechanicalorelectricalbreakdown,failuresbreakage;9. Lossordamagerelatedtoorcausedbycivilcommotion,labourdisturbances,

riot,strike,lock-outorpublicdisorder,war,invasion,actsofforeignenemy,hostilitiesorwarlikeoperations,oranyriskwhichiscoveredbythePolicyissuedbySASRIALimited(FormerlyTheSouthAfricanSpecialRisksInsuranceAssociation).IfWeallegethatthelossordamageiscoveredbytheSASRIALimitedPolicytheburdenofprovingthecontraryshallrestonYou;

10. Lossordamagecauseddirectlyorindirectlybyorthroughorinconsequenceoforcontributedtobynuclearweaponsmaterialorbyionisingradiationsorcontaminationbyradioactivityorbyanynuclearfuelorwaste;

11. AnyclaimintermsofthisPolicy,unlessYouhavecompliedwithallthe Policytermsandconditions;

12. AnydamageexceedingthemaximumrepairlimitasperthisPolicy;13. Anydamageresultinginthereplacementofanybodypanelorpartthereof;14. Anydepreciationinvaluearisingfromrepairsorrestoration;15. AnylossorclaimarisingwherethereisMisrepresentation,non-disclosure

ormisdescriptionofanyfactorcircumstance,whetherinconnectionwith: 15.1 ThisPolicy;or 15.2 YourclaimintermsofthisPolicy.16. AnyclaimwhereYouresideoutsidetheRepublicofSouthAfrica,in

whichcasethisPolicyshallbedeemedtobevoidfrominceptionand thePremiumrefunded;

17. LossordamageifTheVehicleisusedatanytimeduringthePeriodofInsurance asataxiortotransportpassengersforrewardorishiredoutforreward;

18. Loss,damage,consequentiallossoranylegalliabilityarisingfromthefailureormalfunctionofanycomputer,dataprocessingequipmentormediamicrochip, integrated circuit or similar device or any computer software (“The ComputerEquipment”);

19. Wherethelossordamageorliabilityisattributabletomorethanoneproximate cause, this exception will not apply if any other such cause is an Insuredevent;

20. IntheEventofthemechanicalbreakdownofanymachinery,equipmentorvehicle.WewillnotpayforthereplacementorrepairormodificationofanypartofthecomputerequipmentcausingtheEventbutWewillpayforanyresultantloss,damageorliabilitycoveredunderthisPolicy;

21. DamagetoTheVehiclewhichexistedpriortotheEvent(Pre-ExistingDamage),orloss,includingrusting,damageorliabilityarisingfromanyotherEventunrelatedtoaparticularclaim,unlesssuchEventissubjectofavalidclaim registered separately and in accordance with the terms and conditions of thisPolicy;

22. IfTheVehicleisbeingusedforracing,rallies,speedandothercontestsorwhilstTheVehicleisbeingusedforanypurposeinconnectionwiththemotortrade other than for the purpose of overhaul, upkeep or repair of The Vehicle.

23. Anegligent,wilfulorcriminalactbytheYou;24. LackofmaintenancetoTheVehicle,particularlyrelatingtothebrakesor

suspension system. 25. AnymodificationofTheVehicleorifTheVehicleisbeingusedfor,pace-

making, or any other competitive Event, or it is used as a military vehicle, courier/delivery vehicle or for the haulage/transportation of goods, any emergency or response vehicle, or for any use not covered under the UnderlyingComprehensiveInsurancePolicy;

26. LossordamagesifTheVehicleisolderthan10(Ten)years;27. SpecificallyexcludingcommercialVehicles,taxis/Vehiclesusedtotransport

fare paying passengers, tow trucks, and motor homes. 28. Anydamagethatisnotdefinedunder“Benefits”;29. Anydamagetobeadingormoulding,damageinvolvingaccessories,door

mouldings,plastic/vinyl/hardenedrubbertrimparts,windowmoulding,lamps ofanysortoranywindowpanel;

30. Anydamagecausedbyortostickersordecals;31. NobenefitsarepayableunderthissectioniftheapplicablePremiumforthis

sectionhasnotbeenpaidtoUsbythePremiumDueDate.

Page 9 of 10

Page 10 of 12

GENERAL DISCLOSURES.

AllcomplaintsareforwardedtotheComplianceOfficerwhowillforwardthemattertotheresponsibledepartmentforinvestigation.Oncethematterisresolved,theoutcomeiscommunicatedtothecomplainant.Ifthecomplainantissatisfiedwiththeresponse,thematterisconcluded.Shouldthecomplainantbedissatisfiedwiththeresponse,theOmbudforShort-TermInsurancemaybecontacted.

COMPLAINT RESOLUTION PROCESS.

InsuranceproductsdevelopedbyPinnAfricaaresold,onlicence,undertheIndependentIntermediariesbrandforwhichtheintermediaryisappropriately compensated.

CONFLICT OF INTEREST POLICY.It is generally accepted practice within our industry that “entertainment” and “gifts and incentives” collectively referred to as an immaterial financialinterestintheConflictofInterestregulations,areoftenprovidedbytheproductproviderandtheiragentstovariousintermediary,independentintermediariesandbrokers(allofwhommustberegisteredasFinancialServicesProvider)andviceversaandalsopotentiallyfromand to various other Financial Service Providers in the supply chain.

TheRandvalueofsuchinterestsarelimited,bylegislation,percalendaryear,toR1000(OneThousandRand)inrespectofanyoneindividualbetheytheprovideroforbeneficiaryofsuchimmaterialfinancialinterest.SuchlimitationsaredealtwithandmanagedbyourConflictofInterestManagementPolicy.AfullcopyofouroverallConflictofInterestManagementPolicycanbeobtainedfromwww.pinnafrica.co.zaorourofficesuponwrittenrequesttothePinnAfricaComplianceOfficer.

TREATMENT OF VAT.Youare,intermsofaSARSrulingissuedintermsofsection20(7)oftheVATAct,abletoclaiminputtaxonlyifYouareinpossessionofapolicydocument and proof of payment.

TREATING THE CUSTOMER FAIRLY.Wehavecreatedasuperiorsolution–encompassingproducts,processingandservice–tailoredtoeachofourcustomers’requirements.Wewilldeliverasuperiorcustomerexperience,simplifyingandimprovingbothourclientsandtheircustomers’lives.Wewillachievethisthroughamotivatedteamofskilledpeople,absolutefairnessinourtreatmentofourclientsandpartnersandcomplyingwiththe6TreatYourCustomerFairlyOutcomes,theseare;

• YouareconfidentthatYourfairtreatmentiskeytoourculture• ProductsandservicesaredesignedtomeetYourneeds,asOurtargetedclient• We will communicate clearly, appropriately and on time• WeprovideadvicewhichissuitabletoYourneedsandcircumstances• Ourproductsandservicesmeetyourstandardsandareofanacceptablelevel• Therearenobarrierstoaccessforourservicesortolodgeanycomplaints

VARIATIONS.NovariationtothisPolicyshallbebindingontheInsurerunlessmadeinwritingandsignedbyaDirectororPublicOfficeroftheInsurerandconfirmedthereafterbypaymentoftheInsuredofthepremiumwhethervariedornot.

Thispolicyisissuedonthebasisthatthestatementsandinformationmadeandsetforthintheapplicationandalldeclarationsmadeinrespectthereof are true and correct and constitute a full disclosure of all facts and circumstances likely to materially affect the assessment of the risk at the time of the issue of this Policy.

TheCompanyreservestherighttoamend,addorchangetheTermsandConditionsofthispolicybygivingonemonth’swrittennoticeofitsintentiontodoso.AnyvariationsandorchangeswillbebindingonboththeInsurerandtheInsuredandcanbeappliedatanytimetotheexistingTermsandConditionsafterwrittencommunicationofthesechangeshasbeensenttotheInsured’slastknownaddressasitappearsinour records at that time.

Page 11 of 12

ALPHERAFinancialServicesisadivisionofBMWFinancialServices(SouthAfrica)(Pty)Ltd,anAuthorisedFinancialServicesandRegisteredCreditProviderNCRCP2341.InsuranceisunderwrittenbyGuardriskInsuranceCompanyLtd,anAuthorisedFinancialServicesProvider,LicenceNo.75.TermsandConditionsapply.

FSPLicenseNumber–26/10/75VATNumber:42501380722nd Floor,102 Rivonia RoadSandton2196POBOX786015Sandton 2146Tel.0116691000Fax.0116691931

The Compliance OfficerGuardrisk Insurance Company LimitedPOBox786015,Sandton, 2146

Tel.0116691039Fax.0116692792Email:complaints@guardrisk.co.za

Underwritten by Guardrisk Insurance Company Limited an authorised Financial Services Provider.

FSPLicenceNumber–39123Block A, 1st Floor TheAmbridgeOfficePark 1 Vrede Avenue, Epsom Downs Douglasdale2021

POBox98758Sloane Park2152

The Compliance OfficerPinnAfrica Insurance Underwriting Managers (Pty) LtdPOBox98758Sloane Park2152

Tel.0100070069or0861800855Fax.0866488744Email:compliance@pinnafrica.co.za

Administrated By PinnAfrica Insurance Underwriting Managers (Pty) Ltd an authorised Financial Services Provider.

The Ombud Short-Term InsurancePOBox32334Braamfontein 2017

Tel.0117268900or0860726890Fax.0117265501Email:info@osti.co.za

The FAIS OmbudPOBox74571Lynnwood Ridge0040

Tel.0124709090or0860324766Fax.0123483447Email:info@faisombud.co.za

PinnAfrica Insurance Underwriting Managers (Pty) Ltd holds Professional Indemnity and Fidelity Guarantee insurance cover.

ALPHERA Financial Services (South Africa) (Pty) Ltd.1 Bavaria AvenueRandjesparkExt.17Midrand1685

Tel.0860100269Email.VAPS.Alphera@Alpherafinance.co.za

Page 12 of 12706749