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The Path of the PC Tech. Chapter 1. Overview. In this chapter, you will learn how to Explain the importance of gaining skill in managing and troubleshooting PCs Explain the importance of CompTIA A+ certification Describe how to become a CompTIA A+ Certified Technician. - PowerPoint PPT Presentation
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© 2010 The McGraw-Hill Companies, Inc. All rights reserved
Mike Meyers’ CompTIA A+® Guide to
Managing and Troubleshooting PCs
Third Edition
The Path of the PC TechChapter 1
© 2010 The McGraw-Hill Companies, Inc. All rights reserved
Mike Meyers’ CompTIA A+® Guide to
Managing and Troubleshooting PCs
Third Edition
Overview
• In this chapter, you will learn how to
– Explain the importance of gaining skill in managing and troubleshooting PCs
– Explain the importance of CompTIA A+ certification
– Describe how to become a CompTIA A+ Certified Technician
© 2010 The McGraw-Hill Companies, Inc. All rights reserved
Mike Meyers’ CompTIA A+® Guide to
Managing and Troubleshooting PCs
Third Edition
Concept of Certifications
• Required in many professions
– Automobile mechanic – ASE
– Accountant – CPA
• Certification shows competency
– Often opens doors
– Helps get your resume noticed
– Helps you land the interview
Certified
© 2010 The McGraw-Hill Companies, Inc. All rights reserved
Mike Meyers’ CompTIA A+® Guide to
Managing and Troubleshooting PCs
Third Edition
Importance of CompTIA A+ Certification
• There is a long history of vendor-specific certifications for techs– HP Certified Professional– Microsoft Certified Systems Engineer (MCSE)
• There was a need for a general certification for PC techs– Validate that the tech can maintain, upgrade, and
repair PCs
• CompTIA A+ is that certification
© 2010 The McGraw-Hill Companies, Inc. All rights reserved
Mike Meyers’ CompTIA A+® Guide to
Managing and Troubleshooting PCs
Third Edition
What Is CompTIA A+ Certification?
• Industry-wide, vendor-neutral
• Sponsored by CompTIA
• Wide recognition in computer industry
• Covers nine months of knowledge
• More than 800,000 CompTIA A+ certified techs worldwide
© 2010 The McGraw-Hill Companies, Inc. All rights reserved
Mike Meyers’ CompTIA A+® Guide to
Managing and Troubleshooting PCs
Third Edition
Who Is CompTIA?
• Nonprofit, industry trade association
• More than 20,000 members in 102 countries
• Virtually every company of consequence in the IT industry is a member
• Offers certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, and more
• See www.comptia.org for details
© 2010 The McGraw-Hill Companies, Inc. All rights reserved
Mike Meyers’ CompTIA A+® Guide to
Managing and Troubleshooting PCs
Third Edition
The Path to Other Certifications
• CompTIA Network+ – Shows competency as a network technician
• Microsoft Certified Professional– Shows competency in Microsoft operating systems
• Cisco– Shows competency in routing and switching
technologies
© 2010 The McGraw-Hill Companies, Inc. All rights reserved
Mike Meyers’ CompTIA A+® Guide to
Managing and Troubleshooting PCs
Third Edition
CompTIA A+ Certification
• How to become CompTIA A+ certified– Pass two computer-based, multiple-choice exams
• Requires that you pay a fee
– CompTIA A+ Essentials (220-701)– CompTIA Practical Application (220-702)
© 2010 The McGraw-Hill Companies, Inc. All rights reserved
Mike Meyers’ CompTIA A+® Guide to
Managing and Troubleshooting PCs
Third Edition
The CompTIA A+ Exams
• Windows Desktop-centric– No Mac, No Linux, No Windows Server, No Windows
Mobile
• Windows 2000• Windows XP• Windows Vista• Windows 7 is not covered on either
exam
© 2010 The McGraw-Hill Companies, Inc. All rights reserved
Mike Meyers’ CompTIA A+® Guide to
Managing and Troubleshooting PCs
Third Edition
Basic Exam Structure
• Multiple choice questions such as
1. A dot-matrix printer is printing blank pages. What should you check first?A. Printer driversB. PlatenC. Print headD. Ribbon
2. Click on the locationof the processorsocket in the picture
© 2010 The McGraw-Hill Companies, Inc. All rights reserved
Mike Meyers’ CompTIA A+® Guide to
Managing and Troubleshooting PCs
Third Edition
Essentials (220-701)
• Domains and percentages for the CompTIA A+ Essentials exam
10%6.0 Operational Procedures8%5.0 Security15%4.0 Networking20%20%27%Percentage
3.0 Operating Systems/Software
1.0 Hardware2.0 Troubleshooting/Repair/Maintenance
Domain
© 2010 The McGraw-Hill Companies, Inc. All rights reserved
Mike Meyers’ CompTIA A+® Guide to
Managing and Troubleshooting PCs
Third Edition
Practical Application (220-702)
13%4.0 Security15%34%38%Percentage
3.0 Networking
1.0 Hardware2.0 Operating Systems
Domain
• Domains and percentages for the CompTIA A+ Practical Application exam
© 2010 The McGraw-Hill Companies, Inc. All rights reserved
Mike Meyers’ CompTIA A+® Guide to
Managing and Troubleshooting PCs
Third Edition
What Chapters Cover Each Exam?
• Objective map in Appendix A– Shows exactly where objectives are covered
• Book focuses on tech skills– Expect the chapter to teach you the material fully.– Each exam tests at different depths:
• 220-701 Identify, install, and configure• 220-702 Maintain and troubleshoot
© 2010 The McGraw-Hill Companies, Inc. All rights reserved
Mike Meyers’ CompTIA A+® Guide to
Managing and Troubleshooting PCs
Third Edition
How to Take the Tests
• Offered by Prometric at testing sites worldwide– 800-776-4276 or www.prometric.com
• Offered by Pearson/VUE at testing sites worldwide– 877-551-PLUS (7587) or www.vue.com
• Cost of the exams– $168 (U.S.) per exam – pass or fail– Discount vouchers widely available
© 2010 The McGraw-Hill Companies, Inc. All rights reserved
Mike Meyers’ CompTIA A+® Guide to
Managing and Troubleshooting PCs
Third Edition
How to Pass the CompTIA A+ Exams
• Set a date as your goal
• Set aside enough time for study and lab
• Use the practice exams on the CD that come with the book
• Use good study strategies– Write down information in your own handwriting – Make flash cards– Set aside a special time for study each day
© 2010 The McGraw-Hill Companies, Inc. All rights reserved
Mike Meyers’ CompTIA A+® Guide to
Managing and Troubleshooting PCs
Third Edition