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The Pacific Village OnlineThe Pacific Village Online: : Lessons Learned Lessons Learned
and and Implications for the AVO InitiativeImplications for the AVO Initiative
bybyProf. Pak YoongProf. Pak Yoong
Victoria Victoria UniversityUniversity of Wellington of WellingtonNew ZealandNew Zealand
[email protected]@vuw.ac.nz
11
Agenda Agenda
Part 1: Learning from the Pacific Part 1: Learning from the Pacific Village OnlineVillage Online
Part 2: Implications for AVOPart 2: Implications for AVO Questions?Questions?
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Structure of the Pacific Village Online Structure of the Pacific Village Online (PVO)(PVO)
The PVO was originally designed for The PVO was originally designed for regionally based Pacific HR managersregionally based Pacific HR managers
Extended to Extended to Other professional groups (e.g. Heads of Other professional groups (e.g. Heads of
Public Service, CEOs and PS, etc)Public Service, CEOs and PS, etc) In-country communities In-country communities
What is the structure of the Pacific Village What is the structure of the Pacific Village Online portal?Online portal?
Community structure Community structure Website structureWebsite structure
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Community Structure
Pan-Pacific Communities
In-CountryCommunities
HRM Online
Pacific Points of Contact (PoC)
Community
Pacific Public Service
Commissioners’
Solomon IslandsCommunities
Vanuatu Communities
and so on
Regional Trainers Community
Outer Islands Administrators’
Group
HR Managers
Trainers’ Group
and so on
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Structure of theCommunity Website
KnowledgeBase
Online Interactions
Hub
Policy documents
TrainingManuals
Templates
DiscussionForum
OnlineChat
Best practicecases
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Case Study: Case Study: The HR Core GroupThe HR Core Group
The PPSC conference The PPSC conference similar to a similar to a ‘board of directors’ meeting for Pacific ‘board of directors’ meeting for Pacific public servicepublic service
Challenge Challenge Converting ‘words’ into Converting ‘words’ into ‘actions’‘actions’
Mechanism Mechanism a mediating group of a mediating group of senior officials from different countries senior officials from different countries that can translate those ‘action points’ that can translate those ‘action points’ into ‘potential policy statements’into ‘potential policy statements’
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Pacific HR Core GroupPacific HR Core Group
The PPSC conference at Cook Islands, The PPSC conference at Cook Islands, 20082008
Theme Theme Managing and Sustaining the Managing and Sustaining the Pacific Public Service WorkforcePacific Public Service Workforce
Relevant topics:Relevant topics: Good records managementGood records management Alignment between traditional values and Alignment between traditional values and
professionalism in public servicesprofessionalism in public services Strategies for recruiting and retainingStrategies for recruiting and retaining Data collection and service reportingData collection and service reporting Strategies for talent managementStrategies for talent management
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The regionalconference
Mediating Group
Statements of intent Translating Mechanism Potential Policy Statements
Pacific HR Group
In-country HR policy
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The mediating group The mediating group The Pacific HR The Pacific HR Core GroupCore Group
Sponsored by the Australian Public Sponsored by the Australian Public Service Commission (APSC)Service Commission (APSC)
Key facilitator: Ms Helen Woittiez, Key facilitator: Ms Helen Woittiez, Assistant Director, International Division, Assistant Director, International Division, APSCAPSC
Members: Senior HR Managers from each Members: Senior HR Managers from each Pacific PSCPacific PSC
Show HR Core Group siteShow HR Core Group site
Pacific HR Core GroupPacific HR Core Group
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HR Core Group remains the most active HR Core Group remains the most active groupgroup
Lessons learned:Lessons learned: Mutually agreed mission/goalMutually agreed mission/goal Relevant and updated contentRelevant and updated content Blended interactions – website, f2f workshops, Blended interactions – website, f2f workshops,
telephone conferencing, online chats, e-list, telephone conferencing, online chats, e-list, etcetc
Variety of technology platforms (e.g. audio-Variety of technology platforms (e.g. audio-conferencing, listserv, online discussion tools, conferencing, listserv, online discussion tools, etc)etc)
Identified leaders and championsIdentified leaders and champions Key person – The online facilitator whose Key person – The online facilitator whose
responsibility for facilitating this group is part responsibility for facilitating this group is part of her overall annual work planof her overall annual work plan
Pacific HR Core GroupPacific HR Core Group
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Role of Online FacilitatorsRole of Online Facilitators
Online facilitators:Online facilitators: Create and sustain an online environment Create and sustain an online environment
where formal/informal learning, including where formal/informal learning, including knowledge sharing, takes placeknowledge sharing, takes place
Five key roles:Five key roles: Content ManagerContent Manager Moderator of online discussionModerator of online discussion Knowledge brokerKnowledge broker Technical administratorTechnical administrator Implementation leaderImplementation leader
These roles can be delegated to:These roles can be delegated to: IndividualIndividual Team of specialistsTeam of specialists
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Implications for AVOImplications for AVO
Assume internet broadband will be more Assume internet broadband will be more accessible in the future for most public accessible in the future for most public service organisations in the regionservice organisations in the region
Reliable and efficient technology platform Reliable and efficient technology platform and web hosting facilityand web hosting facility
Use other multi-media platforms to Use other multi-media platforms to complement the Moodle-based AVO websitecomplement the Moodle-based AVO website
Seek long term funding (say 3 to 5 years) for Seek long term funding (say 3 to 5 years) for a full time regional AVO a full time regional AVO co-ordinator/facilitatorco-ordinator/facilitator
For the pilot period:For the pilot period: Identify one target group (e.g. MDIs) Identify one target group (e.g. MDIs) Identify one professional practice (e.g. Identify one professional practice (e.g.
performance management)performance management)1515
Implications for AVOImplications for AVO
Allocate one sub-topic to each participating Allocate one sub-topic to each participating MDIMDI
Appoint a local facilitator for each MDI who is Appoint a local facilitator for each MDI who is responsible for facilitating online interactions responsible for facilitating online interactions and the development of the online resources and the development of the online resources relating to the allocated sub-topic. relating to the allocated sub-topic.
This workload is part of that person’s annual This workload is part of that person’s annual work plan (a key requirement)work plan (a key requirement)
Plan for a dedicated facilitators’ workshopPlan for a dedicated facilitators’ workshop Moodle skills and knowledgeMoodle skills and knowledge Advanced online facilitation skillsAdvanced online facilitation skills
Set up a facilitators’ community within AVOSet up a facilitators’ community within AVO Any other implications?Any other implications?
1616