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Introduction
Is critical to a successful transfer of knowledge to the student
Agenda• Training Options• Engaging Learners
– Techniques & Practice
• Technology– Learning Systems
• Instructional Systems Design (ISD)– Adult Learning Theory
• Quality Systems
Training Options
Instructor-Led Training• ILT is still our primary business • 96% of training conducted is this type• Industry preferred training method• Allows for hands-on and special
technique training• High level of interactivity between
students and instructor
Synchronous Training• Live distance learning• Effective for short sessions (2-3
hours)– Recurring or follow-up training
– Training to address an immediate issue
Training Options
On-line Training• Self-taught computer-based
distance learning• Advantages
– Availability
– Flexibility
– Consistency
– Accuracy
Blended Learning• Combination of training types• Effective in bringing all students
to the same level of understanding prior to ILT
• Supports both pre and post ILT activities
– Pre – Location, identification, etc.
– Post – Ready reference utility, refresher tool, etc.
Engaging Learners Techniques
SmartBoards• Brings classroom to shop area• Reinforces theory during practical
exercises
3D Animations• Enhances comprehension
– mimics hands-on experience
– allows viewing of internal workings, flows, etc.
Engaging Learners Practice
Shop• Hands-on activities for student
learning• Shop environment designed for a real
world learning experience– Engines mounted to simulate
height on wing– Toolboxes, equipment,
consumables same as on-the-job
TechnologyLearning Systems
Learning Management System (LMS)• Foundation to a world-class learning organization• Managing training throughout the value stream
– Student self-serve registrations – Training records– Reporting– e-Learning
TechnologyLearning Systems
Learning Analytics• Measuring the complete learning experience from the student’s
perspective
Transactional & Periodic Results
Benchmarking& Ranking
Learning Levels
ComparativeAnalysis
QualityDIVE Triggers
LearnerComments
Surveys
Kirkpatrick Learning Levels• Measuring the complete learning experience from the student’s
perspective• Achieved through class student evaluations and follow-up (60
days after) evaluations to students and managers
Level1
Did they like it?
Level2
Did they learn it?
Level3
Did they use it?
Level4
What were the results?
Needed by managers
Instructional Systems Design (ISD)Adult Learning Theory
Did they like it?
Did they learn it?
Did they use it?
What were the results?
IndustryBenchmark
Instructional Systems Design (ISD)Kirkpatrick Example
Quality Systems
• UTC/P&W quality operating system
Achieving Competitive Excellence (ACE)
• EASA• Transport Canada
Regulatory Authorities
ISO 9001
Quality SystemsContinuous Improvement Example
Trending Business Process
ISO• 9000
Instructional Delivery
Monitoring key processes to promptly action a negative trend.
Company Vision
History• Recently celebrated 75 years
Facility• World-class• Next Generation Technology
Center
Accessibility• Training Credits (tuition free)
allocated at engine purchase• Pre-scheduled class offerings
and on-demand
Strong supportive culture to product training