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CILIP PPRG Marketing Excellence Awards 2014 - bronze award winner
Citation preview
Conversations with students: raising awareness through social media
Claire Jopson, Communications and Promotions Officer
Debbie Sheehy, Business Support Officer
14th November 2014
Presentation outline
• OU background
• Introduction to the online library
• Project summary
• Objectives
• Tools
• Project impact
• Low cost
• Lessons learned and taking it to the next level
• Any questions
OU students
http://www.open.ac.uk/about/main/strategy/facts-and-figures
Resource
richness474 databases,
90,000 electronic
journals and over
500,000 ebooks
85%surveyed in the 2014
National Student
Survey agree library
resources and
services are good
enough for their needs
2.4
millionvisits to Open Research
Online. The Open
University's open
access repository of
research publications
52,000Unique visitors to
the OU Library
website per month
Award
winningDigital and information
literacy tools for
students
1stUK HE to provide
a 24/7 webchat
service
Project summary
Promotional objectives
Increase student exposure to library content (i.e. videos and educational resources) in social media posts
Improve student engagement and conversation on social media
Move further away from using social media as an informational resource to one that was conversational, and developed relationships with students.
Post content to social media platforms 3-5 times a week
To evaluate the impact of posting regular content on student engagement and return on investment
Tools used
Infographic
#throwbackthursday
Social media trends
Competitions
Impact
Increased engagement with
resources
Increased conversation
Budget
Lessons learned
Moving forward
Any Questions?
www.facebook.com/OULibrary
www.twitter.com/OU_Library
www.open.ac.uk/library