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TheOfficialNewsletterofthe
TECBServingthefirst,firstresponders.
MoneyMattersFiscalDirectorJimBarnestalksaboutavoidingfundinglossinCHaaSorhostedcontrolleroptionsinthismonth'sMoneyMatters.
NextBoardMeetingMay2ndat9:30AM
500JamesRobertsonParkway
Nashville,TN37243
1stFloorConferenceRoom
LocalLight:TECBmemberBobMcNeillTECBmemberBobMcNeillisretiringfromtheWashingtonCountyECD.However,BobwillcontinuetoserveasaTECBmember.AmberMcDonaldspoketoBobabouthis31yearcareerin911.
TECBBoardMemberBobMcNeill
Q.Whathasbeenthemostmemorablemomentforyouduringyourcareer?
A:ItwasthenightbeforeChristmasin1989andwehadbeenonlineasa911consolidateddispatchcenterforoneyearwhenwereceivedseveralcallsfromalocalretirementcenteraboutafire.Theretirementcenterwasanoldtenstoryhotelconvertedintoaretirementcenterwith125occupants.Afterallwassaidanddonewehad19EMSprovidersrespondingtothefire,thecityfiredepartmentandseveralvolunteerfiredepartments.Freezingtemperaturescausedicyconditionsonsidewalksandroads.Aftertheincident,therewere16residentswhodiedandroughly40takentolocalhospitals.ThatChristmasEveisforeveringrainedinmymind.
Q:Whatmadeyouwantajobin911?
A:Honestlyitwastimeforachange.Ihadworked5differentplacesinthepast10yearsandwasreadytomakeanotherchange.911wasnewinJohnsonCityandIhadbeenworkingwithMotorolaasasalesconsultantforthepast3years.IhadworkedcloselywithallofthepublicsafetydepartmentsprovidingradiosystemsandfeltlikeIhadtheknowledgetoputtogetheragoodcommunicationscenter.IneverdreamedIwouldstayforalmost31years,butthechallengesandenjoymentmakeitallworthwhile.
Q:Whatareyoulookingforwardtoinyournextchapteroflife?
A:Ihavebeenblessedwithawonderfulfamily,3grownsonsand5grandchildren.Iplantotakeafewmonthstocatchuponthingsathomethathavebeenneglectedforyears.Ilookforwardtospendingmoretimewithmygrandchildrenandotherhobbiesincludingflyfishingandmetaldetecting.IalsohaveopportunitiestoservewithdifferentministriesthatIaminvolvedwith.Ilookforwardtonotbeingtiedtomycellphone24hours7daysaweek.ParttimeworkwhereIamnotresponsibleforanyoneelseisinmyfuture.
Q:AreyoustayingontheTECBafterretirement?
A:IlookforwardtoservingontheTECBuntilmytermexpiresJune30,2019.Ialsohopetoserveonanother911districtboardiftheopportunityisavailable.
Q:Whatwouldyouliketosaytothe911community?
A:Ihavehadmanyopportunitiestoserveinvariouscapacitieswith911inthestate.Ihavemademanyfriendsandenjoyedworkingwithmanypeople.Iwillmissworkingwiththemandtheirfriendship.Ihavelearnedovermycareerthatyouneedtosurroundyourselfwithintelligentpeoplewhocareaboutthedistrictasmuchasyoudo.IcansaythatIworkwithmanyindividualsthatknowmorethanIdoandmakeourdistrictlookgoodandrunsmoothly.Igivecredittoouremployeesindispatchwhoalwaysdoagreatjobandtheofficestaffwhoprovidethemuchneededsupporttokeepthisteamrunningsmoothly.IfeelthatWashingtonCounty911isoneofthebestconsolidateddispatchcentersinthestatebecausededicatedindividualslovetheircareersandcaredeeplyfortherespondersandthepublic'ssafety.Ithinkthisiswhyourdistricthasbeensosuccessfulinwhatwedo.
ECDBobMcNeillatWashingtonCounty911
TelecommunicatorWeekApril8th-14thwasTelecommunicatorWeek!TheTECBwouldliketothankour911professionalsforalloftheirhardworkthattheydoeachandeveryday!
TECB'sAmberMcDonaldHostsandSpeaksabout911atBehavioralHealthDay
TheTECB'sAmberMcDonaldemceed"BehavioralHealthDayontheHill"onMarch7thatWarMemorialAuditorium.Inadditiontohostingtheevent,Amberspokeabouttheupcomingtext-to-911servicesthatcanbenefitindividualsfacingabehavioralhealthcrisisinthemidstofalifethreateningemergency.
HouseSpeakerandgubernatorialcandidateBethHarwell,TennesseeDepartmentofMentalHealthandSubstanceAbuseServices(TDMHSAS)CommissionerMarieWilliamsandSenatorRichardBriggswerealsohighlightedspeakers.
TECB'sAmberMcDonaldspeaksabout911inTennessee.
HouseSpeakerBethHarwell
SenatorRichardBriggs
TDMHSASCommissionerMarieWilliams
IndustryNewsTheannualNENAconferenceandexpoheadstoNashvillefromJune16th-21st.Forinformationandregistration,clickonthelogobelow.
DistrictResourcePageTheTECBprovidesinformationandresourcesusefulforthemanagementandoperationoflocalemergencycommunicationsdistricts.Clickbelow,thenlookforthesubjectmatterlinksontheleftsideofthepage.
DistrictResourcePage
Havea911Story?Orwantyourlocaldistrictfeaturedinournewsletter?EmailAmberMcDonaldwithyourrequests.Amber.McDonald@tn.gov
TECBActivities:911DayontheHill"911DayontheHill"washeldonMarch13thatCordellHull.911professionalsfromacrossthestateparticipatedandwereintroducedintheSenateFinanceWaysandMeansCommittee,HouseStateGovernmentSubcommitteeandSenateStateandLocalCommittee.Individualsalsometwiththeirlegislatorsthroughouttheday.DirectorofGovernmentandExternalAffairsAmberMcDonaldhandedoutpromotionalandeducationalmaterialsonbehalfof911andtheDepartmentofCommerceandInsurance.
ExecutiveDirectorCurtisSuttonandDIrectorofGovernmentandExternalAffairsAmberMcDonald
posewithsomeofthe911professionalswhoparticipated.
911professionalsRobertHowellandDanaWalkerviewabrochureabout
911.
TheTECB'sAmberMcDonaldtalksabout911
servicestocitizens.
LegislativeVisitsDuringthemonthofMarchtheTECB'sAmberMcDonaldvisitedwithRepresentativesGaryHicks,MikeSparksandBobRamseytodiscussthefunctionandresponsibilitiesoftheTECB.Thankyoutoeachofthelegislatorswhotookthetimeoutoftheirbusyscheduletolearnmoreaboutour911systeminTennessee.Readmoreaboutthembyclickingthelinksbelow.
Representative
GaryHicks
Representative
MikeSparks
Representative
BobRamsey
Rep.GaryHicks
Rep.MikeSparks
Rep.BobRamsey
TechTip:NextGenUpdateCyberSecurityinthePSAP
DirectorofTechnology,EddieBurchell
Inmostgovernmentagenciesandbusinessenterprises,cybersecurityissuesarenottheresultofhackingintoserversbutgainingaccesstodesktopsandlaptopsfromenduseraccounts.Thismaybetheresultofphishing(fraudulentlygaininginformationthatcanbeusedagainstyou)oravirusthatcanrecordthekeystrokesonaPCtomalicioussoftwarethatcandestroyanetwork’sabilitytofunction.Mostthreatsenterthenetworkviapooroperatorpractices.Usinganofficeworkstation,orlaptop,toaccessshoppingsitesorsocialmediacouldallowvirusestosneakin.Onceinside,theyareoftenfreetotravelaboutand,inthecaseofransomware,couldlockyououtofyoursystemscompletely.ThishasalreadyoccurredinTennessee,andoncelockeditisgenerallyimpossibletoregainaccesstoasystemwithoutpayingtheransom.
Someofthesimplestpracticesarethemosteffective:DonotuseanofficePCorlaptoptoaccessshopping,socialmediaoranycommercialwebsites.Onlyusee-mailaccountsapprovedbyyourITsupport.Ensurevirusprotectionsoftwareiskeptuptodateandthatscansarecompletedregularly.Aboveall,neveruseathumb-drive,orUSBdrive,CD/DVDsoranyothermediathatyouhavebroughtfromhomeonyourofficemachines.Changeyourpasswordsregularlyandnevergiveoutyourpassword.Donotusesimplepasswordslikenameandbirthyear,children’snames,etc.,andalwaysensureyoudonotwriteyourpasswordwhereitcanbefoundeasily.Ifyoumustleaveyourworkstation,alwayslogofforlockthecomputer,evenifitisforabrieftime.IfyouhaveanyquestionsaboutcybersecurityinyourPSAP,pleasecontactus.
-Eddie
STS-GISServicesSTS-GISServicesiscontinuingtoofferproductsandservicesatnocosttotheECDsthroughtheircontractwiththeTECB.Mapbooksareanotherpopularrequest,astheyareagreatadditiontoanyECDenvironment.Thesecanbecreatedinmanyvariationstomeetyourspecifications.ReachouttoRyanand/orKevintodiscussthemanyoptionsavailable.Ifyouwantmoredetailsorhaveinterestinanyoftheproducts,pleasecontactKevinWilliams(East)orRyanPittenger(West).
[email protected]:865-594-9424Cell:865-712-6377
[email protected]:731-421-6819Cell:731-267-0807
QA/QIProgramTrainingHeldTheDeniseAmberLeeFoundationwasthedrivingforcebehindtherecentlyreleased,firstever,ANSIStandardfortheEstablishmentofaQualityAssuranceandQualityImprovement(QA/QI)ProgramforPSAPs.Overthecourseoftwodays,sixty911professionalsfromtwenty-fourjurisdictionsusedtheANSIStandardasatooltoimprovethequalityofservicetocitizensinTennessee.Duringthecourse,attendeeslearned:
1.ThenecessarycomponentsoftheQA/QIprogramandhowtoobjectivelyevaluatetheperformanceofpublicsafetycommunicationspersonnel.
2.WhyaconsistentandeffectiveQA/QIprocessisvital(legallyandprofessionally)toyourPSAP.
3.HowtoinitiallycreateandimplementaQA/QIprogramtoinsureitssuccess.
4.HowaQA/QIprogramcanreduceemployeeturnoverandraisemorale.
TheprogramwasheldinDicksononMarch21standinLenoirCityonMarch23rd.Thankyoutoallofthe911professionalswhoparticipated.
RyanChambers,oftheDeniseAmberLeeFoundation,discussestheimportanceofQuality
Assuranceinthe9-1-1Center.
TECB'sVirtualTrainingAcademyLaunchedDuringtheTECBmeetinginFebruary,TrainingCoordinatorJamisonPeevyhouseannouncedthattheTECB’sVirtualAcademyportalwasofficiallyLIVE.TheTECBanticipatedregistering500professionalsbytheendofthefirstyear,butwithinthefirstmonth,thesitereceived525requestsfrom27jurisdictionsforregistrations,exceedingtheentirefirstyear’sprojections.
Eachregistrantwascategorizedintooneoffivegroups:Telecommunicator,TrainingOfficer,Supervisor,Administrative,orGeographicInformationSpecialist.Thisstructureensuresthateachstudentreceivesappropriatetraininginatimelymanner.
Aftertheinitialdeployment,theV-Academyteamwillcontinuetodevelopnewcontentfocusedonthe911profession.Inaddition,localadministratorswillbegiventrainingontheadvancedfunctionalityofthelearningmanagementsystem.Thiswillallowlocaljurisdictionstheabilitytoauthorlocalcontentspecifictolocaloperations,therebyenhancingthesystem’svaluetoall911professionals.Formoreinformation,[email protected]
TECB'sVirtualAcademy
DidYouKnow?AsofDecember2017,theUnitedStateshas5,783primaryandsecondaryPSAPsand3,135counties,whichincludeparishes,independentcities,boroughs,andCensusareas.
Source:(NENA)NationalEmergencyNumberAssociation.
AbouttheTennesseeDepartmentofCommerceandInsurance:TDCIischargedwithprotectingtheinterestsofconsumerswhileprovidingfair,efficientoversightandalevelfieldofcompetitionforabroadarrayofindustriesandprofessionalsdoingbusinessinTennessee.OurdivisionsincludetheAthleticCommission,ConsumerAffairs,
TennesseeCorrectionsInstitute,EmergencyCommunicationsBoard,FirePrevention,Insurance,TennesseeLawEnforcementTrainingAcademy,PeaceOfficersStandardsandTraining,RegulatoryBoards,Securities,and
TennCareOversight
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