The Office Procedures and Technology Chapter 2 Office
Competencies Copyright 2007 Thomson/South-Western
Slide 2
Chapter 2 Vocabulary Topic 2-1 Projection Online Global
marketplace Innovation Word Processing HTML Desktop Publishing
Proficiency Speech Recognition Software Data Processing Information
Management General managing Priorities Interactive Initiative
Objectively Slide 2
Slide 3
Slide 3 Employment Overview U.S. Department of Labor employment
projections Total employment for all jobs expected to increase 14.8
percent by 2012 Administrative support positions expected to
increase 6.8 percent by 2012 Topic 2-1 Office Competencies Needed
for Employment
Slide 4
Slide 4 Information Sources The Occupational Outlook Handbook
Monthly Labor Review Topic 2-1 Office Competencies Needed for
Employment The Handbook is available online at the U.S. Dept. of
Labor Web site Source: http://www.bls.gov/oco/
Slide 5
Slide 5 Office Competencies Needed by many types of workers
Doctors, nurses, medical technicians Accountants, brokers,
insurance underwriters Lawyers, architects, engineers Teachers,
authors, computer programmers Managers, executives, office support
personnel Topic 2-1 Office Competencies Needed for Employment
Slide 6
Slide 6 Key Areas Word processing Data processing Information
management and transmission General managing and communicating
Topic 2-1 Office Competencies Needed for Employment
Slide 7
Slide 7 Word Processing Producing written documents using
software and computers Important for creating electronic messages
(e-mail) Closely related to desktop publishing Topic 2-1 Office
Competencies Needed for Employment
Slide 8
Slide 8 Data Processing Organizing, analyzing, and summarizing
data Workers use spreadsheet and database software Ability to
interpret data is important Topic 2-1 Office Competencies Needed
for Employment
Slide 9
Slide 9 Information Management Organizing, maintaining, and
processing data Requires knowledge of records management principles
and procedures Involves communicating with others inside and
outside the organization Topic 2-1 Office Competencies Needed for
Employment
Slide 10
Slide 10 Managing and Communicating Handling work time and
tasks efficiently Creating schedules and meeting deadlines
Communicating with coworkers and customers Creating reports and
presenting information Topic 2-1 Office Competencies Needed for
Employment
Slide 11
DEVELOPING OFFICE COMPETENCIES Topic 2-2 Slide 11
Slide 12
Chapter 2 Vocabulary Topic 2-2 Fortune 500 companies Reliable
Cooperative Total quality management Continuous improvement Code of
Ethics Commerce World Wide Web Diversity E-zine Slide 12
Slide 13
Slide 13 Company Goals Relate to making profits and other
achievements Affect all workers Topic 2-2 Developing Office
Competencies Goals may be posted on a companys Web site
Slide 15 Total Quality Management Establishing and maintaining
high standards in how work is done Involves all company personnel
Topic 2-2 Developing Office Competencies You cant soar like an
eagle when you are working with turkeys!
Slide 16
Slide 16 Continuous Improvement Being alert to ways of working
more productively Involves all company personnel Overlaps the
principles of TQM Topic 2-2 Developing Office Competencies
Slide 17
Slide 17 Customer Satisfaction A key focus in many
organizations Essential for long-term success Often measured with
customer surveys Topic 2-2 Developing Office Competencies
Slide 18
Slide 18 Ethical Standards Require honesty and fairness in
business dealings Often stated in a code of ethics or conduct Topic
2-2 Developing Office Competencies A portion of a companys code of
conduct
Slide 19
Slide 19 Responsible Teamwork Involves combining the efforts of
two or more people to achieve a goal Communication is especially
important for remote teams Topic 2-2 Developing Office
Competencies
Slide 20
Slide 20 Global Marketplace More U.S. companies are selling
goods and services abroad Many companies are expanding through
e-commerce Topic 2-2 Developing Office Competencies E-commerce:
business conducted electronically, often via the World Wide Web Key
Term
Slide 21
Slide 21 Diversity Reflected in a workforce with people from a
wide range of ethnic and cultural backgrounds Topic 2-2 Developing
Office Competencies Employees with diverse backgrounds help a
company achieve its goals
Slide 22
Slide 22 Employer Expectations Employers expect certain basic
qualities in all employees Reliability Productivity Cooperativeness
Independence in learning Topic 2-2 Developing Office
Competencies
Slide 23
Slide 23 Composing and formatting letters and reports Creating
spreadsheets and charts Creating and maintaining databases Creating
and giving presentations Keeping workstation organized Keyboarding
and proofreading accurately Learning software programs Topic 2-2
Developing Office Competencies Competencies for the Office
Slide 24
Slide 24 Focus On Teamwork Set clear goals for the team
Identify responsibilities for each member Determine how success
will be measured Identify obstacles Communicate with all team
members Build on the strength of individuals Recognize
accomplishments of the team Topic 2-2 Developing Office
Competencies
Slide 25
Slide 25 Topic 2-2 Developing Office Competencies Set goals for
developing new competencies Competencies for the Office Listening
and following instructions Maintaining records and files Meeting
deadlines Prioritizing tasks Speaking appropriately by telephone
Using references such as the Internet, databases, and reference
books Working in teams effectively
