The OfficeProcedures and Technology

Chapter 14

Working with Others

Copyright 2003 by South-Western, a division of Thomson Learning

Your Personality at Work Character

Ethics Integrity Reliability

Self-acceptance Maturity

Topic 14-1 Personal Qualities at Work Slide 2

Attitudes that Support Quality Performance Work ethic

A system of values in which purposeful activity is of central importance

Tangible rewards Intangible rewards

Tangible: material, having substance to which a value can be attached

Key Term

Participation and cooperation

Topic 14-1 Personal Qualities at Work Slide 3

Learning

Impressions Influence Others Dress

Traditional business attire Business casual attire

Topic 14-1 Personal Qualities at Work Slide 4

Appropriate dress is important for making a good impression on others

Appropriate dress is important for making a good impression on others

Annoying Habits Create a negative impression on others May hinder communications May disrupt the work of others

Basic Work Manners Introductions

Address the person of higher rank or age first Use titles if known Extend your hand to another person when

being introduced

Topic 14-1 Personal Qualities at Work Slide 5

Electronic etiquette Voice mail Cellular phones Speakerphones Fax machines Conference calls

General courtesies at work

Interacting with Supervisors What you can expect from your supervisor

Direction regarding the work for your department or individual job

Schedules and deadlines Feedback regarding your work

What your manager expects from you Dedication to your work without constant

supervision Work completed on time Evaluation of your own work to ensure quality Flexibility Loyalty and honesty

Topic 14-2 Human Relations at Work Slide 6

Interacting with Coworkers Cooperation Confidentiality Avoiding gossip Accepting responsibility for mistakes

Topic 14-2 Human Relations at Work Slide 7

Facing Conflicts at Work Strategies to resolve conflicts

Communicate Analyze the situation Be objective Look inward for causes of the conflict Look for solutions Be diplomatic Compromise

Topic 14-2 Human Relations at Work Slide 8

Conflict with your manager

Discuss the quality of your work with your manager to help avoid conflicts

Discuss the quality of your work with your manager to help avoid conflicts

Conflict related to ethical behavior

Understanding Relevant Laws and Regulations Fair labor standards

Fair Labor Standards Act Equal Pay Act

Freedom from discrimination Title VII of the Civil Rights Act of 1964 Freedom from sexual harassment Title VII of the Civil Rights Act of 1964 Safe and healthy workplace Occupational Safety and Health Act of 1970

The Occupational Safety and Health Administration provides research, education, and training on work safety

The Occupational Safety and Health Administration provides research, education, and training on work safety

Topic 14-2 Human Relations at Work Slide 9

Understanding Relevant Laws and Regulations Unemployment insurance

Programs vary by state Social Security benefits Federal Social Security Act of 1935

Information on full retirement age can be found on the SSA Web site

Information on full retirement age can be found on the SSA Web site

Topic 14-2 Human Relations at Work Slide 10

Focus On …

Work/Life Balance The need workers have to balance work with

other aspects of life Different careers make different demands on

workers Problems with work/life balance create stress

and reduce productivity More companies are making accommodations

for workers’ personal needs

Topic 14-2 Human Relations at Work Slide 11