The Office Manual of New Flyer

Submitted by Adekoya O. Falola

Robertson College, Winnipeg Manitoba

May, 2015

Office ManualNew Flyer Company Winnipeg, Manitoba

Table of ContentsInformation page..................................................................................................................................4

Mission Statement................................................................................................................................5

Vision...................................................................................................................................................6

Core Values..........................................................................................................................................7

Background Information......................................................................................................................8

Our Philosophy.....................................................................................................................................9

Our Departments................................................................................................................................10

Our Product........................................................................................................................................11

Our locations......................................................................................................................................12

New Flyer Subsidiaries.......................................................................................................................15

New Flyer Institute.........................................................................................................................15

Mobile Learning and Transit Academy..........................................................................................15

Health and Safety...............................................................................................................................16

Safety First......................................................................................................................................16

Emergency contact.........................................................................................................................16

Fire Safety Plan..............................................................................................................................16

Evacuation diagram........................................................................................................................16

Evacuation procedure.................................................................................................................17

Medical/ Health related emergency................................................................................................18

Vandalism, Theft or Robbery.........................................................................................................18

First aid kit......................................................................................................................................18

Company Leadership..........................................................................................................................20

Organizational Policies and Procedures.............................................................................................24

New Employee...............................................................................................................................24

Entry Requirement..........................................................................................................................24

Probation Period.............................................................................................................................24

Orientation......................................................................................................................................24

Dress Code......................................................................................................................................24

Code of Conduct.............................................................................................................................25

Employee Evaluation......................................................................................................................26

Company’s Consulting Firm......................................................................................................26

Vacations........................................................................................................................................27

Vacation and Public Holidays....................................................................................................27

Vacation and Leaves of Absence................................................................................................27

Vacation and when employment ends........................................................................................27

Blackout periods.............................................................................................................................28

Retirement..........................................................................................................................................29

Termination of employment...............................................................................................................29

Daily Office Procedures.....................................................................................................................30

Opening and Closing of office.......................................................................................................30

Electrical appliances.......................................................................................................................30

Parking lot......................................................................................................................................30

Visitors...........................................................................................................................................30

Handling of Mails...............................................................................................................................31

Courier/ Incoming mail..................................................................................................................31

Outgoing mail.................................................................................................................................31

Scheduling of Meeting/ Appointment................................................................................................32

Company’s statutory meetings.......................................................................................................32

Business Travels.................................................................................................................................33

International Travel........................................................................................................................33

Flight Type.................................................................................................................................33

Airline.........................................................................................................................................33

Travel Agency............................................................................................................................33

Hotel Reservation and Transportation........................................................................................34

Local Travel....................................................................................................................................34

Workplace basic tools.........................................................................................................................35

Computer and Software..................................................................................................................35

Repairs, services and replacement..............................................................................................35

Internet Service Provider................................................................................................................35

Reprographics.................................................................................................................................36

Photocopy procedures....................................................................................................................36

Officer-in-charge........................................................................................................................36

Replacement of Toner................................................................................................................36

Portable Device..............................................................................................................................37

Officer-in-charge........................................................................................................................38

Battery Charging........................................................................................................................38

Petty Cash Fund Management............................................................................................................39

Company’s Benefits...........................................................................................................................40

Awards and recognition......................................................................................................................41

Specimen of company’s business forms.............................................................................................42

Information pageFor Supplies and business proposals:

Investor Relations

711 Kernaghan Avenue,

Winnipeg, Manitoba

R2C 3T4 Canada.

Tel: 2042246672

Fax: 2042246652

Email: [email protected]

For employment information:

Human Resources & Customer Services

711 Kernaghan Avenue

Winnipeg, Manitoba

R2C 3T4 Canada.

Tel: 2042246672

Fax: 2042246652


Source:

Operation Hours

Days Time Remarks

Monday-

Friday

8.00am to 5.00pm Full time employment

Monday-

Friday

4.00am to

12.00am

Part-time employment

Weekends 8.00am to

11.00pm

Part time and Casual

employees only

Public Closed All employees

Holidays

Mission Statement

To secure strong position by

providing reliable transportation

solutions that meet the needs of

today while anticipating the needs

of tomorrow.

Vision

To be a leading manufacturer of

Heavy - duty buses in the U.S and Canada

offering the broadest line of transit

vehicles that maximizes digital creativity,

sharing, and innovation in a transport

industry

Core Values

Growth

New Flyer has grown to an international organization of over 2,200

highly-skilled people dedicated to planning, producing and servicing

the industry’s most reliable heavy-duty transit vehicles since 1930.

Facilities

To ensure consistent and dependable delivery of our industry-

leading products and services.

Sustainability

New Flyer continues to lead by example as we strive for a better

product, a better workplace and a better world.

Customer experience

We believe that manufacturing products that are built to last means

forming solid and enduring customer relationships. This is evident

every step of the way from our first discussions about the unique

needs of a prospective buyer; to quality assurance with our

customers during production; to aftermarket support.

Source: http://www.newflyer.com/index/overview_new

Background Information

The Office Manual of New Flyer Company is prepared by the

Department of Human Resources and Customer Services for the use

of new and existing employee of the Company. It informs the

employees of the policies, procedures, benefits and working

conditions of the Company.

The Company will make every effort to notify employee when an

official change in the policy or procedure has been made, but

employee is responsible for his/her own up-to-date knowledge about

manual.

http://www.newflyer.com/index/overview_new

Our Philosophy

New Flyer is the leading manufacturer of heavy-duty transit buses

in the US and Canada of diesel-electric hybrid vehicles to address

ever-growing emission and resource conservation concerns.

The Company was established in 1930, with its Headquarters in

Winnipeg, Manitoba, Canada and other locations in Canada and

United States of America.

The Company offers the broadest product line in the industry,

including drive systems powered by clean diesel, LNG, CNG and

electricity (trolley).

New Flyer's Customer Services Organization, which includes Parts,

Service, Training, Publications and Service Centers, is recognized as

the leading parts and service network in the industry.

Our Departments

Sales and Marketing

Parts

Human Resources and Customer Services

Supply Management

Customer Programs

Legal

Investor Relations

Our Product

New Flyer offers the industry’s broadest selection of heavy-duty

transit vehicles, all of which incorporate clean technologies.

The company has produced 60’ articulated buses that move more

people than a standard 40’ bus and were Hybrid-electric

configurations in both diesel and gasoline get superior fuel mileage.

New Flyer has also improved components on its buses so that they

are more sustainable.

The newest model, Xcelsior®, is setting fuel economy records,

therefore relying less on fossil fuels with electric components, which

further reduces fuel usage.

Our LED headlights, which are the first in the industry, are designed

for a 12-year life, whereas traditional headlights require replacing

often throughout each year.

Source: http://www.newflyer.com/index/better-product

Our locations

Corporate Headquarters/Winnipeg Facility711 Kernaghan AvenueWinnipeg, ManitobaR2C 3T4 CANADAPhone: 204-224-1251Fax: 204-224-4214

Source- https://www.google.ca/?gws_rd=cr&ei=2ZxyUvvxOdPI4w#q=711+kernaghan+avenue

Other Manufacturing locationsSt. Cloud Facility6200 Glenn Carlson DriveSt. Cloud, Minnesota56301 USAPhone: 320-203-0576Fax: 320-203-0584

Crookston Facility214 5th Avenue SWCrookston, Minnesota56716 USAPhone: 218-277-7100Fax: 218-281-5672

Anniston Facility106 National DriveAnniston, Alabama36207 USA

Phone: 256-831-4296

TCB Enterprises, LLC4600 Wyland DriveElkhart, Indiana46516, USA

Aftermarket and Canadian Parts Distribution Center630 Kernaghan Avenue, Door 76Winnipeg, ManitobaR2C 5G1 CANADAPhone: 1-800-665-2637

Midwest Parts Distribution Center2300 Progress DriveHebron, Kentucky41048

Southwestern Parts Distribution Center3181 South Willow Avenue Suite 102Fresno, California93725 USA

Eastern Parts Distribution Center420 Deerhurst DriveBrampton, OntarioL6T 5H9 CANADANew Product Development locations630 Kernaghan Avenue, Door 76Winnipeg, ManitobaR2C 5G1 CANADAPhone: 204-224-1251

Service CentersArnprior Service Center480A Hartney StreetArnprior, Ontario

K7S 0B8 CANADAPhone: 613-622-7949

Phone: California Service Center2880 Jurupa StreetOntario, California91761 USA

New Flyer Subsidiaries

New Flyer InstituteEstablished for New Flyer to train its employees, but has now

changed into a world-class training institute for our numerous

customers.

Mobile Learning and Transit AcademyTransit Academy is a web-based video library available exclusively

from New Flyer and features video tutorials and computer

animations on topics for transit maintenance and operations

personnel.

As the bulk of what we learn is gained informally, “on the job”, we

added Transit Academy to the New Flyer Institute to provide a truly

blended learning experience. As Transit Academy includes

members from numerous transit properties, and leading transit

suppliers, you get access to a network of Mobile Learning and

Transit Academy professionals that can help you solve any

challenge you have - from maintenance and safety questions, to

leadership and safe driving principles.

Source: http://www.newflyer.com/index/new-flyer-institute

Health and SafetySafety FirstThe company supports and enhances employee healthy lifestyle

choices with wellness initiatives, fitness events and health clinics.

With reduced risk of illness or injury, the employees are more

engaged and productive.

Emergency contactFire/ Explosion emergency - 9-1-1 (Police)

Workplace hazard - 204-321-34567

Medical emergency - 204-321-34568

Fire outbreak emergency - 204-321-34569

Fire Safety PlanA fire safety plan is a document showing procedures for

preparedness and response to fire emergencies, protects, increases

safety and reduce liability and casualty.

Evacuation diagramEvacuation diagram is designed to show a clear direction of travel

when needed to choose an appropriate escape route during

emergency, such as fires, explosions, toxic material releases, civil

disturbances and workplace violence.

Diagram source: http://www.google.ca/?gws_rd=cr&ei=2ZxyUvvxOdPI4AOIIG4Dw#q=evacuation

Evacuation procedureEmployee must follow the green arrow to get to the exit route.

All heavy duty machine/ equipment should be shut down especially

gas, which could cause additional hazard to emergency situation,

such as releasing hazardous materials.

Fire outbreak Respond to any fire outbreak quickly and calmly.

Sound the fire alarm and evacuate the spot immediately.

If you have to escape through smoke, crawl on your hands and

knees to the nearest escape route.

Well trained employee that is confident may use any of the

Fire extinguishers for Class “A” fire ONLY.

Call the fire department and emergency numbers immediately

Medical/ Health related emergency If an employee or customer appears to be having an attack of

any kind or is suffering a severe injury; DO NOT attempt to

help as you may do more harm than good.

Remain calm and call medical emergency and explain the

situation to the emergency personnel of their arrival.

Call your Supervisor

Vandalism, Theft or Robbery• If an employee arrive the office and discover an opening,

which appears to have been vandalized, robbed or burglarized,

leave the scene immediately and:

i. Call your supervisor

ii. Call 911 with the consent of your supervisor.

iii. Leave the building and wait for your supervisor or the

Police outside.

iv. Call your Supervisor or Manager and inform them what

has happened

First aid kitFirst aid kits are made available in all departments.

Instant ice packs, Disposable non-latex gloves,

Antiseptic wipes or soap, Pencil and pad, Emergency

blanket, Canadian Red Cross first aid manual

Roller and triangular bandages to hold dressings in

place or to make an arm sling, Adhesive bandages in

assorted sizes, Scissors, Thermometer, Adhesive

tape

Sterile gauze pads (dressings) in small and large

squares to place over wound

Diagram source: http://www.redcross.ca/what-we-do/first-aid-and-cpr/first-aid-at-home/first-aid-tips/kit

Emergency Precaution All employees must stop whatever they were are doing and

follow the green arrow immediately to locate the nearest exit

route.

Employee must ensure that no customer is left behind in the

building during emergency or emergency alarm.

Use the stairs and not the elevator because you could become

trapped if it stops working.

After escaping to the safe side, call your supervisor and

emergency line 9-1-1

Employee or Customer must not re- enter the building until

otherwise advice by the emergency personnel

Company Leadership

S/n

Name Title Phone no Email address

Board members

1 Hon. Brian Tobin

Chairman 2044000010 [email protected]

2 V. James Sardo Director 2044000011 [email protected]

3 Wayne M.E. McLeod

Director 2044000012 [email protected]

4 Larry Edwards Director 2044000013 [email protected]

5 Patricia Jacobsen

Director 2044000014 [email protected]

6 John Marinucci Director 2044000015 [email protected]

7 Adam Gray Director 2044000016 [email protected]

8 William Millar Director 2044000017 [email protected]

9 Paul Soubry Director 2044000018 [email protected]

Executive Leadership Team

1 Paul Soubry President and Chief Executive Officer of New Flyer

2044000018

[email protected]

2 Wayne Joseph Executive Vice President, Bus Business

2044000018 [email protected]

3 Paul Smith Executive Vice President, Sales & Marketing


4 David White Executive Vice President, Supply Management


mailto:[email protected]












5 Ian Smart Executive Vice President, After Market Business


6 Colin Pewarchuk

Executive Vice President, General Counsel& Corporate Secretary


7 Glenn Asham Chief Financial Officer


8 Chris Stoddart Vice President, Engineering Services


9 Kevin Wood Vice President, Manufacturing


10 Janice Harper Vice President, Human Resources& Customer Services


11 Margaret Lewis Vice President, Quality Assurance


12 Shannor Young Vice President& General Manager NABI Parts


13 Brian Dewsnup Vice President& General Manager NABI


Departmental Heads

1 Mike Shawin Director, Human Resources& Customer Services


2 Dorcas Hills Director, Sales & Marketing


3 Dora Marcus Director, Parts 2044000032 [email protected]

4 Michael Darwin Director, Supply Management















5 Gerry Harper Director, Customer Programs


6 Beth John Director, Legal Services


7 Lisa Salem- Johnson

Director, Investor Relations


Supervisors

1 Kate Henshaw Human Resources, Personnel


2 Johnson Sirleaf Human Resources, Administration


3 Emmanuel Langan

Human Resources, Employment


4 James Jackie Human Resources, Welfare Services


5 Mary Ellen Guffey

Human Resources, Health & Safety


6 Williams Scoury

Corporate Sales 2044560028 [email protected]

7 Paul Baston Ga Government Sales


8 Richard White Internal Marketing


9 Adams Williams

External Marketing


10 Mary Hansaw Corporate Marketing


11 Gascoine Schole

Local Parts 2044570537 [email protected]

12 Joddy Mulle International Parts


13 Jennifer R. Mick Purchasing 2045900451 [email protected]

14 James Sardene Supplies 2040982167 [email protected]

15 Wayne Leod Inventory 2049009021 [email protected]

16 Larry Eddy Transportation 2045008214 [email protected]




















17 Patricia Jacos Supply Chain 2047609043 [email protected]

18 John M. Black Customer Programs


19 Adam O. White Legal Services 2046530076 [email protected]

20 Williams Alex Investment 2043090029 [email protected]

21 Alexander O. Desmond

Investor Relations


21 Felix O. Gabby Information Technology


22 Susan Amanda Internet Services 2048072866 [email protected]








Organizational Policies and Procedures

New EmployeeThe Company hires new employee on timely basis and as the need

arises into all facilities in Canada and United States of America.

Entry RequirementThe entry level requirement for new employee is College diploma,

except in Sales Department, where specialized skill/ training in

engineering field are acceptable.

Probation PeriodThe probation period is the first 90 days of employment. During this

time, new employee will be accessed if working for the company

meets the performance standards and goals of the company.

OrientationNew employee will receive four weeks full time training during

probation period and regular feedback to help enhance better

performance and develop good workplace culture.

Dress Code All employees must be corporately dressed during the office

hours except on Fridays.

The employee enjoys business casual dress on Fridays “Jean

Fridays” at all our locations.

All factory employees must put their aprons on duty and other

safety materials.

Code of Conduct Employees represent the company and the customers in a

positive, respectful, professional and courteous manner both

within and outside the company.

Employees maintain confidentiality, observe and report

activities affecting the customers and business with integrity,

timeliness, and accuracy.

Employees must ensure a safe, discrimination and harassment

free work environment.

As the only bus manufacturer, certified to the OHSAS 18001

safety management system, the company’s efforts to reduce

workplace risk have resulted in a low workplace accident over

the past ten years.

Employee Evaluation Employee evaluation is done annually. This annual

performance review is a key component of measuring

employee’s development, and is intended to be a fair and

balanced assessment of an employee’s performance in a year.

The Company has contracted the exercise to a consulting firm,

who carries out this exercise through administering of

questionnaire to all employees every first week of January.

The objective of the annual review is to provide all regular

employees, supervisors, as well as the management team an

opportunity to:

i. Discuss job performance.

ii. Set goals for professional development in the New

Year.

iii. Establish objectives for contributing to the

company’s mission, vision and core values.

iv. Discuss expectations and accomplishments.

Company’s Consulting FirmHR Consulting Firm

1100 Queen Street,

Winnipeg, Manitoba R3J 3V5

Phone: 204 345 3456

Fax: 204 345 3457

[email protected]

VacationsEmployee is entitled to two weeks annual vacations for employment

of two years or more and three days for less than two years.

Vacation and Public Holidays The Company observes all national public holidays in Canada

and United States of America.

An employee still enjoys his/her public holiday if it falls in the

vacation. The employee may get its pay or take a day off work

after his/her vacation, depending on the employee’s choice,

but he/she must notify the supervisor in writing.

Vacation and Leaves of Absence An employee is entitled to leave of absence whether he/she

has gone on annual vacation or not, depending on the reason

for the absence from work.

The Company only pay for a week absence from work except

the leave of absence is on health related issues sustain from

workplace injury.

Vacation and when employment ends When employment ends, whether by retirement, termination

or employee quits, he/she is entitled to be paid the earned

vacation pay that has not yet been paid out, in addition with

the severance pay.

Blackout periods This is a temporary period in which an employee is permitted

to apply for any benefit or entitlement in the Company and

usually, is 60 working days prior to the commencement of the

employee’s requisition, except on emergency health condition.

Employee is not allowed to make any alteration to their

retirement or investment plans during this period.

Retirement The retirement age is 67 years of age or 35 years of

employment.

If the employee retire at which years comes earlier. the

employee’s entitlement will be paid on the date of retiring

from the Company.

Termination of employment Probation period

Either the employee or the employer may end employment

without notice.

Under two years of employment.

A week notice is required for termination of employment.

Two years and above of employment.

Two weeks’ notice is required.

Daily Office Procedures

Opening and Closing of officeEmployee is expected to open and close his/her office with the

access code provided on completion of the probation period.

Electrical appliancesAll employees are expected to switch off all electrical appliances in

their office after close of work and unplug all cable connected plugs

from the electrical source.

Parking lotAll employees and the customers are allowed to use the Company’s

parking lot and are controlled by the security personnel at the main

entrance to the business premises.

Visitors Employee below the Management level is not allowed to

entertain any private/ personal visitor during the working

hours except in the course of doing business with the

Company.

Handling of Mails

Courier/ Incoming mail All mails are received by the receptionist and sent to central

mailroom for sorting according to departments or addressee.

Mails are delivered to their recipients in the morning and later

in the afternoon on daily basis by the Administrative

Professional.

Outgoing mail Administrative Professional is designated to prepare, collate

the outgoing mail and send it to the mailroom for processing

and onward dispatch to their recipients.

Scheduling of Meeting/ Appointment

Administrative Professional schedule company’s statutory

meetings regularly and also book an appointment with

relevant stakeholder or customers as approved by the Board of

Directors.

Company’s statutory meetings

Type of meeting Meeting day/period Meeting time

General staff

meeting

Every last working day

of the month

9.30am to 11.30am

Customer/Client Every last Wednesday 2.00pm to 3.00pm

of the month

Board of

Directors

Every first working day

of the month

10.00am to

11.00am

Project Team Date to be fixed when

Project is on-going

3.00pm to 4.00pm

Management

Committee

Every Tuesday 8.00am to 9.00am

Annual General

Meeting

Bi-monthly Fridays 11.00am to

12.00pm

Departmental

Meeting

Bi-weekly Thursdays 1.00pm to 2.00pm

Business TravelsThe Board of Directors/ Executives travels on business trip for

Conferences, Seminars, Workshops or business meetings across the

World. Administrative Professional is assigned the role of arranging

any business trip in the Company.

International TravelThis is travelling between two or more Countries

Flight TypeThe Company uses Business- class accommodation for its entire

business trip across the World.

Airline The Company uses Air Canada for all its International for travelling

across Europe and Turkish Airline for traveling to Asian, African and

Caribbean Countries.

Travel Agency Company’s Agent

Flight Centre

1001 Portage Avenue, Winnipeg, MB R3J 3V5 Canada

Phone: 204 678 7890, Fax: 204 678 7800


Hotel Reservation and TransportationFirst Class Hotels are reserved for any business trip, and local cab

are hired to transport the Company’s representative to their various

destination throughout the period.

Local TravelThis is travelling within the Province. The Company makes use of

the Company’s official Car for any local travel.


Workplace basic toolsComputer and Software

The Company has 69 HP Spectre x360 - 13-4003dx Laptop and

155 HP ENVY - 23xt Beats Special Edition All-in-One PC

Desktop computers.

These computers are specifically assigned to Board members,

Directors, unit supervisors, Administrative Assistants, Project

officers and information technology unit.

Repairs, services and replacement Information technology unit is responsible for any repairs,

services and replacement of the official computers of the

company.

Internet Service Provider MTS provides internet coverage in all the facilities in Canada


The Company’s contact person at MTS is

Angelina Bob

Phone: 204 234 5678

Fax: 204 234 5677


Reprographics This is the process of making copies from a piece of equipment

that makes copies of an original.


Photocopy procedures The Company has 50 HP Laserjet 9050 Mono multifunction MFP

A3 Photocopier printers.

Three are located in the office of the Chairman of the Board of

Directors, office the President/ Chief Executive Officer and

office of the Chief Financial Officer

Others were spread in all the departments.

Officer-in-charge Only Administrative Professional deployed from department of

Human Resources and Customer Services were authorized to

operate the Company’s Photocopier machine in their

respective offices.

Replacement of Toner Administrative Professional notifies the Director, Human

Resources and Customer Services of the need for replacement

of Toner and replaces when it is supplied.

Special Instructions Ensure all power cables are connected correctly.

Unplug all connector cable from the electric source after the

close of work daily.

Only officers assigned to the machine were allowed to handle

it to avoid unnecessary down time and repair costs.

High tech equipment Toners or inks replacement are

manufacturers’ supplied consumables and not cheap

substitutes, and thus should be carefully handled.

Fan the paper stacks before inserting stacks of paper, to avoid

paper jam or other paper related problems.

Check ink, the screen will display an error if the cartridges

need to be replaced.

Open and shut all doors in the printer. This will allow any

printer jams or similar problems to be addressed and fixed.

Portable DeviceThe Company’s hand-held or wearable device is called portable

device. The Toll free phones, the walkie-talkie used by the

Engineers in the factory, Customer service lines are all portable

devices in the Company.

Officer-in-chargeEach device is assigned to an officer for the purpose of effective

communication within the business premise.

Battery Charging The assigned officer ensures that the battery is fully charged

on the start of work daily.

Information Unit is responsible for the charging of the extra

battery of the devices.

PLEASE NOTE The charging of the devices such as Laptops, Tablets and

Smartphones are solely vested on the officers or department

assigned the devices to.

Petty Cash Fund Management

Petty cash is a small amount of cash used for purchases of

small incidental items required by the office in the normal

course of conducting business.

Administrative Professionals in the department of Human

Resources and Customer Service are designated for this

assignment.

When the fund gets low, the custodian requests a top up and

submits the vouchers for reimbursement from the Chief

Financial Officer.

As expenditures are made, the custodian will receive a petty

cash voucher with a receipt/invoice attached in return from the

employee that incurs the expenses.

At any given time, the total of cash in hand plus received

vouchers must equal to the original fund.

Company’s Benefits

The company offers:

i. Tuition subsidies for courses related to employees’

position and support future career/ skills development.

ii. Subsidies for professional accreditation, in-house

apprenticeship and skilled trade internships.

iii. Variety of in-house and external training programs.

iv. Comprehensive and extended Health benefits and or

major medical coverage, Prescription coverage, Vision

care

v. Dental benefits, Travel health care and Good pension plan

vi. Short term and long term disability benefits

vii. Employee’s basic insurance with optional life insurance

for the employee, spouse and child.

viii. Wellness and Health Risk Assessment programming

including Flu Shots, Back Safe programming and

biometric testing.

Source: http://www.newflyer.com/index/benefits

Awards and recognition

The Company had won several awards and recognition to its credit.

It ranges from Excellence, Workplace awards, Community,

Environment, Performance, Safety and Quality awards in Canada


Specimen of Company’s Business Forms

Employment application form

Evaluation form

Vacation request form

Employee medical history

Maintenance request form

Customer satisfaction evaluation form

Petty cash fund management fund

711 Kernaghan Avenue, Winnipeg, Manitoba, Canada R2C 3T4Phone: 204 224 6672, Fax: 204 224 [email protected]

Employment Application form

i. Which position are you applying for?

_____________________________________________________________

ii. Are you willing to relocate out of:

Winnipeg Yes or No Canada Yes or No

iii. When can you start? * MM / DD / YYYY

_________________________________________________________________

iv. Salary Requirements $

__________________________________________________________________

v. Your Contact Information

___________________________________________________________

_____________________________________________________________

vi. Email Address

__________________________________________________________________


vii. Phone

________________________________________________________________

viii. Highest level of education attained

__________________________________________________________________

ix. Employment history:

Employer:

_______________________________________________________________

___________________________________________________________

Address & Phone #:

_______________________________________________________________

___________________________________________________________

Date:

Employer:

_______________________________________________________________

__________________________________________________________

Address & Phone #:

_______________________________________________________________

__________________________________________________________

Date:

_____________________________________________________________

x. May we contact your employer? Yes or No

xi. Is your resume attached? Yes or No


Evaluation form

Employee’s name: …………………… Employee’s no: ……

Section I: Job Knowledge Poor Average Good Excellent Outstanding

i. Understands job requirements and responsibilities ii. Possesses required skills and knowledge for the job iii. Keeps abreast of current developments pertaining to the job

Section II: Planning and Problem Solving Poor Average Good Excellent Outstanding

i. Works in an organized manner ii. Requires minimal supervision iii. Can identify problems iv. Reacts to problems in appropriate time

Section III: Productivity Poor Average Good Excellent Outstanding

i. Achieves established goals ii. Can multi-task between several projects iii. Meets productivity standards

Section IV: Communication Skills Poor Average Good Excellent Outstanding

i. Articulates ideas effectively ii. Participates in meetings iii. Listens carefully

Section V: Team Work Poor Average Good Excellent Outstanding

i. Is an effective team player ii. Offers assistance to team members iii. Works well with different personality types iv. Participates in team discussions


Section VI: Management Skills Poor Average Good Excellent Outstanding

i. Clearly identifies goals to all working in the managed area ii. Holds herself/himself accountable to goals and objectives iii. Reports success towards reaching goals to all in managed area iv. Demonstrates effective leadership talent and skills v. Positively motivates others to achieve goals and gain skills

Please provide an overall evaluation of the employee (candidate). i. In your opinion, what are the main strengths of the employee (candidate)? Maximum Allowed: 200 words.

ii. In your opinion, what are the main areas of improvement that the employee (candidate) should concentrate on?

Maximum Allowed: 200 words.

iii. Is the employee (candidate) better suited for another job within the company? Yes or No

If Yes, what type of job? Please specify job function area: Customer Service General Administration Marketing Operations Professional Services Sales Systems Engineering


VACATION REQUEST FORM

I,________________________________Employee______________________, would like to request for my year………. vacation as follows:Date (s): ________________________ Hours: ________________

Total Hours Requested: ______Total Hours Available from Record/ Bank: ______

Total Hours Remaining: ______

During my absence, my back-up(s) will be:

Name____________________________________________________________(Signature of back-up) (Date)

Name: _________________________________________________________(Signature of back-up) (Date)

This person will ensure that enquiries concerning my area of responsibility and any urgent work request related to my job are dealt with effectively.

……………………………………………………………..(Name and signature of employee) (Date)

…………………………………………………………….(Name and signature of supervisor) (Date)

CC completed copy to:

Director,


Human Resources and Customer Services


Employee Medical History

i. Name: _____________________________Employee #_____________

ii. Date:______________________________________MM / DD / YYYY

iii.Circle all that apply to you or your immediate family (parents, siblings, grandparents) Asthma Lung Problems Cancer Cardiac Disease Diabetes History of Back Pain Hypertension Psychiatric Disorders Seizure Disorder Stroke

iv. Check all symptoms you are currently experiencing Allergy Cardiovascular Chest Pain Connective Tissue Disease Diabetes Mellitus Eating Disorder Ear / Nose / Throat Eye Fever Gastrointestinal Genitourinary


Hematological Lymphatic Musculoskeletal Pain Neurological Psychiatric Respiratory Skin Weight Gain Weight Loss

v. Please list any medication allergies that you may have:

vi. Please list any medications you are currently taking (and dosage if known):

vii. If you are a woman, are you currently pregnant, or is there a possibility that you are pregnant? Yes or No

viii. Are you currently using or do you have a history of tobacco use? Yes or No

ix. Are you currently using or do you have a history of illegal drug use? Yes or No

x. Do you feel you are at risk for falls or falling injuries? Yes or No

xi. Please describe your alcohol consumption:

Daily Weekly Monthly Occasionally Rarely Never


Maintenance Request Form

i. Name:_________________________Employee ________________

ii. Department_______________________________________________

iii. Phone Number: _________________________________________

iv. Please enter details of work and/or description of problem. (Attach a proof (if any)_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

…………………………… ………………….Officer-in-charge Supervisor



Customer Satisfaction Evaluation Form

We sincerely hope that you enjoyed doing business with our

company. Please take a moment to share your thoughts on how we

served you.

i. Which product did you purchase?

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ii. What was your primary reason for purchasing the product?

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iii. How satisfied are you with the following aspects of the

product?

Very Unsatisfied Un-satisfied Neutral Satisfied Very Satisfied

Durability

Responsiveness

Brightness

Overall Satisfaction

Iv. How satisfied were you with the following aspects of the

company?

Very Unsatisfied Un-satisfied Neutral Satisfied Very Satisfied

Timeliness

Friendliness


Knowledgeability

Overall Satisfaction

v. How can we improve our products?

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vi. Would you patronise us in the future?

Yes OR No

vii. Give your identity (optional)

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Petty Cash Fund Management Form

Date Description of expenses

Invoice No Amount ($) Remark(s)

Total ExpensesCash on hand

Reimbursement for

----------------Name, Designation, Signature & Date

Endorsed by:


--------------------Name, Designation, Signature & Date

Documents

The Office Manual of New Flyer