ISAHTHE NUMBER-ONE BUSINESS SOFTWARE FOR THE MANUFACTURING INDUSTRY

THE NUMBER SOFT WARE FOR THE MAKE-TO-ORDER MANUFACTURING INDUSTRY.

Contents1 Dedicated to manufacturing 4

2 Isah: integrated solution for manufacturing companies 6 2.1 ERP 6 2.2 Engineering 6 2.3 Service 6 2.4 Project Management 6 2.5 Finance 6

3 Isah ERP 8 3.1 Integrated system ensures efficiency 8 3.2 Transparency provides room for innovation 8 3.3 Direct access leads to fast service 8 3.4 Control over your planning and scheduling processes 8 3.5 Management information for an effective business 9

A Isapp CRM 10 Never miss an opportunity 10 Convenience comes first 11 All customer data at your fingertips 11

B Shop Floor Control 12 Working more efficiently 12 Everything up-to-date 12 Registering and managing 12 Always customized 12 Convenient color code for order status 13 All digital 13 Never lose anything again 13 Easy time registration 13 All details about progress 13 Confirmed timesheet 13 Google Glass 13

4 Isah Engineering 14 4.1 Genuine integration 14 4.2 From engineering to production 14 4.3 Standard parts 14 4.4 Engineer-to-order 15

5 Isah Service 16 5.1 Optimizing service levels 16 5.2 Something for every business 16 5.3 Customer-focused services 16 5.4 Flexible response 16 5.5 “Anywhere, anytime” access to your data 16 5.6 Traceability: for the highest quality 16 5.7 Detailed management information 16

2 Isah. The number-one business software for the manufacturing industry

6 Isah Project Management 18 6.1 Always full access to information 18 6.2 Getting started with projects 18 6.3 Schedules 19 6.4 Finances 19 6.5 Financial analysis 19 6.6 Playing with data 19 6.7 Provisional result 19 6.8 Variety of applications 19

7 Technology 20 7.1 MS SQL Server database 20 7.2 Integrations 20 7.3 MS SharePoint 20 7.4 Isah Integration Server 21 7.5 .NET platform 21

8 Usability 22 8.1 User-friendly and flexible 22 8.2 Extensive list functions 22 8.3 Your own custom tabs and fields 22

9 Communication and information management 24 9.1 Highest level of discipline 24 9.2 Keeping everyone informed 24 9.3 Immediate access to valuable information 24 9.4 From report to action 25 9.5 Communication of external documents 25 9.6 Digitization 26 9.7 Archiving documents 26 9.8 MS Outlook add-in 26

10 Reporting and analysis 28 10.1 Presets and overview screens 28 10.2 FastReport 29 10.3 Pivot tables and graphs on any screen 29 10.4 Using KPIs for company management 29

11 Using Isah 30 Implementation 30 Use 30 ICT roadmap 31 Product Support 31

3Isah. The number-one business software for the manufacturing industry

We closely monitor trends and developments in the various industries (metal, wood, plastics, electronics, and so on). But that’s not all: we also make a point of getting to know the markets in which our clients operate, ranging from aerospace and agro to medical and onshore and offshore. This enables us to anticipate the information provision required within the supply chain, both domestically and internationally.

Isah Partners

In addition to our own sales and implementation activities, we also work with a number of partners. What we share in common with these Isah-Certified Partners is that we all have a strong focus on quality and continuity. With their extensive expertise, our partners know your industry and provide you with the solution you need to optimize your business processes.

Global operations

Many of our clients maintain international branches in order to be able to sell, produce and/or provide services in a variety of local markets. Isah operates worldwide with its own branches and certified partners through which we provide our customers with the local support they need. At the same time, we also maintain partnerships in the majority of countries with groups dedicated to serving the interests of the manufacturing industry. Examples of such organizations include FME and Metaalunie in the Netherlands, VDMA in Germany, SME in Canada and DTI in South Africa.

MAPTM

Our Manufacturing Accelerator Program (MAPTM) was created out of our worldwide commitment. This is a unique, integrated approach we developed ourselves and through which manufacturing companies can permanently improve their productivity and profitability in just three years’ time. Together with local partners, we aim to keep production processes in the country itself in order to boost the local economy.

In choosing Isah, you choose a company backed by years of practical experience in manufacturing. This experience remains our foundation today. You’ll notice this both when using our software application and in our day-to-day procedures and corporate culture. We combine our in-depth knowledge of manufacturing with years of experience in this industry – this is why our business software application is perfectly adapted to your processes and requirements.

SECTORS MARKETS

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Dedicated to manufacturing

• Bodywork Manufacturing• Concrete Industry• Construction Supply• Electronics• Electrotechnical Industry• Equipment• Furniture Industry• Greenhouse Construction• Instruments• (Internal) Logistics Systems• Machine and Equipment

Manufacturing• Maritime and Offshore Industry• Metal Industry• Molds and Tools• Packaging Industry• Plastics Industry• Service Companies• Sheltered Accommodation• Steel Manufacturing• Supply and Delivery

• Aerospace• Agro• Automotive• Chemicals• Construction• Energy• Food• Food Service• Horticulture• Infrastructure• Medical• Oil & Gas• Onshore and Offshore• Ports• Retail• Semiconductor

Industry• Transport & Logistics

4 Isah. The number-one business software for the manufacturing industry

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Smart Industry

The world has been transformed beyond recognition since the start of the IT age, with a growing number of new products (software, hardware and services) steadily expanding the number of opportunities for a growing group of end users. These changes have been occurring at an even faster pace over the past decade. One great advantage of this progress is that the sum total of these developments is resulting in the creation of highly practical and useful applications, including the smartphone.

One trend we have noted is that, while companies used to base their ideas on applications already available within the company, they now have a habit of combining the right technologies, devices and specific functionality in order to create specific applications.

We are seeing this trend throughout the corporate sector: Information is shared not only among company employees, but also between people and machines, components, end products, suppliers, clients, and so on. We refer to this as “The Internet of Things.” The digital age is a full-blown revolution that is occurring across the supply chain. The fourth industrial revolution is known in the Netherlands as “Smart Industry” and is sometimes also referred to as “Industry 4.0.”

As a Smart Industry ambassador, Isah fully embraces “Smart Industry” and provides its clients with specific practical software for the manufacturing industry.

The industry has been changing at a breakneck speed in recent years, but one thing that hasn’t changed is Isah and its people. They are all dedicated to the manufacturing industry and take a special interest in this sector.

This publication provides details on the functionality offered by Isah, followed by a description of the support we provide in using Isah. Isah has several hundreds of clients worldwide, with whom we have been working closely for several decades. This collaboration ensures that they can achieve and maintain success.

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5Isah. The number-one business software for the manufacturing industry

2.1 ERP Isah ERP constitutes the core of this functionality, providing managers with an up-to-date overview of all business processes and enabling your customer-order-driven manufacturing company to adjust your schedule, capacity and costs when needed. Isah ERP organizes all your internal processes, enabling you to meet the requirements Smart Industry imposes on the supply chain.

Your employees will learn what areas to focus on in their roles, so that they can act proactively in order to prevent any bottlenecks in the process and learn immediately what the potential impact will be of any contingencies.

2.2 Engineering

Integration is the key word when it comes to the engineering process. The CAD and PDM applications form an integrated part of the overall business process. Isah Engineering enables you to benefit from interactive data exchange between the CAD and PDM application and the functions in the ERP application. One of the unique features of Isah’s engineering solution is our Engineering Bill of Materials. This way you have insight in the “as engineered” and “as built” of your products.

2.3 Service

Isah Service is fully integrated into Isah. This gives the service department immediate access to all relevant information, including the number of products supplied to each client, engineering drawings, available stock and service contracts. This makes it easier to schedule service and maintenance and perform it more efficiently. Isah Service shows you exactly what parts are at risk of technical breakdown. By performing preventive maintenance, you can prevent incidents and increase customer satisfaction. In addition, you no longer lose any revenue from service work, as you know exactly what to calculate for each service job.

2.4 Project Management

Large, one-off projects may vary widely from budgets in terms of scheduling and costs. Isah Project Management enables you to manage the complex structures of sale and production for all projects, giving you reliable progress updates and details on costs in addition to the original estimates. This allows you to make adjustments to both your schedule and the costs as needed. You will immediately notice the impact of this on your revenues. Isah Project Management facilitates a unique integration between data of the Engineering, Purchasing, Production and Finance departments and your project management. 2.5 Finance

Isah has been providing a strong financial solution for many years through integration with third-party products. Isah’s state-of-the-art technological platform ensures seamless integration with the financial software application of your choice.

Isah: integrated solution for manufacturing companies

Isah Business Software is the key to all business processes in your manufacturing company: our solution ensures more efficient processes, lower costs and higher returns. Being fully scalable, our business software is perfect for businesses of all sizes. Our integrated solution spans the entire product lifecycle and contains all the functionality a manufacturing company needs.

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6 Isah. The number-one business software for the manufacturing industry

7Isah. The number-one business software for the manufacturing industry

3.1 Integrated system ensures efficiency Isah ERP drives the automation of your business operations, supporting all your purchasing and sale processes and your logistics and financial administration. If required, these functions can be extended with engineering and document management solutions (Isah Engineering) and service functionality (Isah Service). Isah ERP is an integrated information system. Data is stored centrally and can be accessed at any time by all authorized employees. For example, the Finance department can immediately see the financial implications of a specific logistics transactions. Isah ERP enables businesses to significantly increase efficiency and flexibility within their organization.

3.2 Transparency provides room for innovation

The use of Isah ERP prevents double entries and ensures consistent information provision within your organization. Isah ERP can be used by one or more subsidiaries of a company, with each location being able to access its own business details as integrated data. This will enable you to substantially improve your organization’s efficiency, while communication and collaboration between the various departments and subsidiaries will increase at the same time. You will also gain greater control over your business processes and see your organization become more flexible and transparent. As a result, you will have more opportunity to innovate your products and processes.

3.3 Direct access leads to fast service

Isah ERP enables you to improve customer focus within your organization. Isah ERP streamlines your business processes, resulting in shorter lead times and allowing you to deliver your products sooner. In addition, Isah ERP also allows you to store and manage documents such as contracts and emails in the system for each customer. Since all customer and product details are fully integrated into Isah ERP, you can quickly answer specific questions from customers, meet their needs and provide them with the service they deserve.

3.4 Control over your planning and scheduling processes

Isah ERP supports you in planning and scheduling your projects, processes, employees and other items. You’re able to easily schedule one or several projects and monitor their progress,

Product configurator;Configure-to-order

Do you market and manufacture products that might vary each occasion/order, but which are all based on a standard product? The product configurator enables you to optimize your sales process. You direct your customer from customer-specific to standard product and, in the process, avoid unnecessary engineering work. Isah enables you to assign features and options to individual specific parts, including the color, material, dimensions and accessories. These features are then adjusted as needed based on the specific quotation or order. Needless to say, you can always check the validity of the options to be selected as required, so as to avoid products being offered that are unfeasible from a practical point of view. Based on results (configuration), the sales price and/or calculation can be automatically calculated and structured. This ensures you will not forget any essential parts, while you are able to immediately view the cost price of this specific product.

Scheduling boards at all levels

The Scheduling module includes a large number of graphic overviews of which you can personally adjust the colors, shapes and patterns that you can use in different types of situations. The Gantt diagram, for example, enables you to track the status progress, so you can instantly see the stage of a particular operation: “unscheduled”, “scheduled”, “in progress”, or “completed.” There are three different ways of viewing the overview on the scheduling board: through the operations per production file, for each capacity group or through staff planning/scheduling. The system also provides a capacity overview in which all capacity groups/employees are included, so you can see immediately what is going on elsewhere when the scheduling of a specific operation is adjusted. You can personally adjust the load rate of the various capacity groups/employees using colors, so you know immediately how busy a specific department is/how busy specific employees are.

Isah ERP

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8 Isah. The number-one business software for the manufacturing industry

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