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The New wiADVISOR Technical Service Portal

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On September 8, the new wiADVISOR Technical Service Portal will launch.

It will provide functionality similar to the

current wiTECH Technical Service Portal, but will be specific to wiADVISOR

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Accessing the wiADVISOR Technical Service Portal

• On September 8, when you go to www.witechsystem.com, you will have the option of accessing the wiTECH or wiADVISOR Technical Service Portal

• Click on the wiADVISOR “Go” arrow to open the wiADVISOR portal login screen

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Logging In

• To log in, use the same credentials you would for the wiTECH Technical Service Portal

– Your username is your Dealer Code

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The Homepage

• In addition to the main navigation menu, the homepage provides a great deal of information and useful links such as: • A wiADVISOR

overview

• wiADVISOR benefits

• Testimonials from wiADVISOR users

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The Homepage

(Continued)

• wiADVISOR newsletter

• A pre-installation checklist to help you prepare for wiADVISOR

• Support and external information links

• Several useful webinars for wiADVISOR training

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“My wiADVISOR” Features

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Dealer Information

• Your dealership’s basic Dealer Information is automatically imported from DealerCONNECT

• If you notice an error, it must be corrected in DealerCONNECT

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Manage Assets

• “Manage Assets” lists all wiADVISOR microPod II tools registered to your dealership – microPods are identified by their serial numbers

• You can also assign Service Advisors to microPods here – Click Edit Users in the row of the microPod you want to assign

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Assigning Service Advisors

• After selecting Edit Users, select the Advisor’s name from the dropdown list, and select Map User

• Use the Delete button to unassign an Advisor from a microPod

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Contacts

• Enter the contact information for your Service Manager, IT Administrator, and Installation POC by selecting Edit

• It is important that this information is kept up-to-date to ensure faster service from wiADVISOR Support

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Profile

• In your Profile, you can enter/update your dealership’s physical and shipping addresses, record your Tax ID Number (TIN), and change your password

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“Install Docs” Features

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Activation and DMS Integration

• If you have not yet enrolled in wiADVISOR, you will have to fill out the form at the bottom of this page and follow the on-screen instructions

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Activation and DMS Integration

• After finishing the activation process, you will be prompted to continue for DMS Integration

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Activation and DMS Integration

• You will receive instructions to select your DMS provider and add users to complete the process

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Setup Wizard

• The Setup Wizard allows you to customize the menu, price calculator, recommended services, and other wiADVISOR interface features

• Recommended settings have already been selected, but you may change any of them

• Select Submit at the bottom of the page after you have entered your preferences

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Gold Support Training Request

• Gold Support Training is a free 4-day, on-site wiADVISOR training program

• If you would like to register, review the requirements, then fill out the form at the bottom of the page and select Submit

• After submitting the form, you will be contacted by the wiADVISOR Gold Support Team to schedule your dealership training

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Site Survey

• You must complete a Site Survey prior to installing wiADVISOR at your location

• Answer all of the questions, then select Submit at the bottom of the page

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Photos

• You must also upload the required photos of your dealership prior to an installation

• Open the Location dropdown menu to see all photos required

• To upload a photo, select the Location, click Choose File, locate the picture on your computer, and select Upload

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Installation Review Document (IRD)

• After a wiADVISOR installation, you will be asked to fill out an IRD

• The IRD collects feedback about your installation experience, and confirms that you have everything you need to use wiADVISOR successfully

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Shop

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Shop

• From the Shop page, you can shop for wiADVISOR microPods, accessories, and optional wiADVISOR components

• If your shipping address is incorrect, update it under My wiADVISOR > Profile

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Support

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Contact Us

• The wiADVISOR Help Desk hours of operation and contact information is available on this page

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Knowledgebase

• From this page you can access the Mopar Technical Service Knowledgebase, which contains a variety of articles about both wiADVISOR and wiTECH

• You will be automatically logged into the Knowledgebase when you click Login

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Report Issue

• Use the “Report an Issue” form to inform the wiADVISOR Support Team of any application or wiADVISOR Portal problems you encounter

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If you have any other questions or require additional support, contact the wiADVISOR Help Desk at: • 1-855-wiADVISOR (942-3847) • support@wiadvisor.com