PRESS KIT

May 13, 2013

THE NEW RENAULT KANGOO LINE-UP NOW EVEN MORE PURPOSEFUL Renault, the European market’s number one LCV manufacturer, has renewed its Kangoo range for private motorists and business users. The model’s new front end features Renault’s new styling identity, although a certain number of detail differences distinguish between the passenger car, van and Z.E. versions.

New Kangoo’s robust stance mirrors the work that has been accomplished in the realm of perceived quality, while technology upgrades include the availability of the connected Renault R-Link multimedia system.

Business customers can now benefit from three front seats for each one of the different length options, and Kangoo Compact is the only van with a capacity of less than 2.8m3 to be available with this arrangement. Two new leisure activity vehicle versions have also been introduced, namely Kangoo Extrem, which sports an adventurer look, and Kangoo Business which is ideally suited to intensive fleet use.

In addition to the all-electric Z.E. version which emits no emissions during road use, the Renault Kangoo range features a comprehensive selection of energy-efficient engines, including three which top their class in terms of low fuel consumption, starting from 4.3 litres/100km.

Order books have been open in France since February, and New Kangoo is due to appear in showrooms across Europe from June 2013.

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ASSERTIVE, CONFIDENT STYLING

A WIDE RANGE, FOR ALL PURPOSES

THE MOST ECONOMICAL CAR IN ITS CLASS: JUST 4.3 LITRES/100KM

TECHNOLOGY TO PROMOTE ECO-DRIVING

RAISING THE QUALITY LEVEL

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ASSERTIVE, CONFIDENT STYLING New Kangoo’s design has come of age. Taut lines and clear forms bestow it with a robust, reassuring look, while the front end incorporates Renault’s new design identity, with a bold logo contrasted against a black grille, along with more expressive, more tapered head lights. The leisure activity, van and Z.E. versions of the model are now more clearly differentiated in terms of their style. Meanwhile, to respond more closely still to customer demand, the leisure activity vehicle line-up has been joined by two new versions: Kangoo Extrem, a leisure activity vehicle with adventurer styling, and Kangoo Business, designed for intensive use by fleets.

A new face and modern appointments New Kangoo is more powerful and more confident in its

design, with taut, muscular lines instead of the former

rounded wings, while the front end adopts Renault’s new

styling identity. The Renault logo is more prominent and

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contrasts with the black grille behind it. The new almond-shaped, eyelid-capped head lights produce a

more high-tech, higher quality feel.

The front bumper, bonnet and front wings have been reshaped to provide a more robust and reassuring

impression. The large, rounded bumper projects forward of the bonnet for a rugged look, and the slots

for the Renault logo helps to lighten the design of the front.

Distinctive cues for the leisure activity, the van and the electric versions Styling differences between the van, leisure activity and Z.E. versions are much more pronounced than

on the outgoing generation.

The leisure activity vehicle version features twin chrome strips either side of the central Renault logo,

which is also finished in chrome and contrasts with the gloss black finish. The air intake has a rounded

bottom edge and is set into a body-coloured bumper (depending on version), while black headlamp

masks underline the fact that is a vehicle for private motorists. The rear light extensions are red on this

version.

The van version is equipped with a black textured front bumper that is

more resistant to the small scrapes that are part and parcel of the high-

intensity use for which this vehicle was designed. The rear light

extensions are also black. The chrome logo stands out against the

grained black finish.

For a more dynamic look, a Style Pack comprising the following

features is available:

Dark Metal bib,

Black head light masks,

Body-colour sliding side door rail cover,

Body-colour rear bumper extensions

Fog lights.

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New Kangoo Z.E.’s electric vehicle credentials are signalled by the blue finish applied to the Renault

logo, to the two chrome strips either side of it and to the rear light extensions. The inside of the rear light

clusters is also finished in blue-tinted chrome. This model combines the front bumper of the van version

and the black headlamp masks of the leisure activity version and, taking a leaf from the ZOE’s book, its

battery charging socket is now located behind the logo on the front grille. This is where the driver can

connect the cable, supplied as standard with the vehicle, enabling recharging at home from a Wall Box

in between six and nine hours or at a roadside charging station.

Renault Kangoo, a vehicle with a devoted following The loyalty of Kangoo customers has traditionally been strong. Loyalty to the van version continued to rise between 2007 and 2011 to reach 66 percent. More than half of all Kangoo buyers do not even consider another model during the purchase process. Kangoo’s image, as well as customer experience with the vehicle and with the Renault network are cited as the chief reasons for purchase. Source : Annual market research realized by an external institut

The electric version is no different. Some 95 percent of Kangoo Z.E. customers declare themselves to be very satisfied with their vehicle. Here are some quotes from Kangoo Z.E. drivers: “It conveys a very different image for my company. It shows a certain interest – that’s to say a company that is keen to go in the right direction when it comes to the environment.” “It’s a highly satisfying vehicle to own. I was surprised to find that the batteries encroached so little: it’s a real Kangoo.” Source : Market research realized by Maxiphone institut in 2012

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Modern interior styling Changes to the latest version extend to the interior, as well. The passenger compartment is equipped

with a new, more modern centre console which forms a gloss black ‘totem’ similar to the design chosen

for New Clio. Captur and ZOE. This console houses the air conditioning and radio controls. The

connected Renault R-Link multimedia system is now listed in the catalogue and allows all multimedia

functions (navigation, radio, Bluetooth® telephony, connectivity for portable devices, etc.) to be

controlled using the large touch screen display.

The design of the instrument cluster is different for each version. On the van and leisure activity versions,

the three instrument bezels are black with a white surround, while the specific instruments of the Z.E.

version include an econometer, a battery-charge indicator and the speedometer, all of which are blue-

hued.

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Kangoo Extrem goes off the beaten track A new leisure activity variant of Kangoo is an ‘adventurer’ version labelled Extrem, equipped with SUV-

style features such as roof rails, side protective mouldings and a rear bumper with a black grained finish.

The front bib and door mirror housings are picked out in Dark Metal.

Kangoo Extrem also has modern, coloured side graphics, a gloss black finish around the head lights,

extra-tinted rear glass and 15-inch Dark Metal aluminium alloy wheels. ‘Extrem’ badging is visible on the

flanks and tailgate.

Kangoo Business, a leisure activity vehicle for fleet use In its Kangoo Business form, the MPV version features the grain-finished black protective elements of

the van version designed to cope with a tough working life. These elements are the wraparound front

bumper which reaches up to the grille and to the top of the wheel arches, the rear bumper which extends

upwards to the rear lights, protective mouldings for the top of the back swing doors, the side protective

mouldings, the exterior door handles and the door mirror housings.

Inside, features geared towards intensive use include Titane black upholstery that shows less dirt and a

black plastic trim for the armrest of the central stowage console, while the door panels are made of a

particularly resistant material to cope with intensive use.

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A WIDE RANGE, FOR ALL PURPOSES Since its launch in 1997 the Kangoo family has been expanding step by step to meet the needs of private motorists and exacting business customers alike ever more closely. With the arrival of the very latest versions with three seats at the front, the full range has been expanded to boast no fewer than 15 versions. The Kangoo range’s versatility has been further enhanced by such innovative functions as a flat floor and sliding rear roof flap which make life even easier for users.

A comprehensive range spanning 15 versions (lengths/seating arrangements) The Kangoo family consists of 15 versions: 12 vans (including the Z.E. variant) and 3 leisure activity

vehicles for individuals. The Kangoo van range offers a cargo volume from 2.3 and 4.6m3. The list

includes the very latest offering of three seats at the front which can be specified for each of the three

length options (Compact, Express and Maxi). It is not available for the Z.E., 5-Seat Maxi or Crew Cab

versions, however. Renault Kangoo Compact is the only van of a capacity of less than 2.8m3 than can

be ordered with three front seats.

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With regard to the leisure activity versions, Kangoo, 5-Seat Grand Kangoo and 7-Seat Grand Kangoo

boast a carrying capacity behind the rear seats of between 660 and 930 litres.

Kangoo Compact 2 and 3 seats

Kangoo Maxi 2 and 3 seats Kangoo Maxi 5 seats and extended cab

Kangoo Express 2 and 3 seats

Kangoo Z.E. 2 seats

Kangoo Maxi Z.E. 2 seats Kangoo Maxi Z.E. 5 seats and extended cab

Kangoo 5 seats Grand Kangoo 5 seats et 7 seats

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Growth of the Kangoo van range 2008: Kangoo Express Compact 2010: Kangoo Maxi and Crew Cab 2011: Kangoo Z.E. 2013: Three front seats

Three up front The two-person bench seat is separate from the

driver’s seat and allows an extra passenger to be

carried.

The versatility of this bench seat allows it to be

used in a number of ways:

The backrests of the two passenger seats can be

tipped forward individually to increase carrying capacity. This allows loads of up to 2.88m to be carried in

the case of Kangoo Maxi.

When tipped forward in this way, the middle seat can serve as an armrest or desk.

The cushions of the bench seat can be lifted to access 15 litres of stowage space.

To improve the comfort of front passengers, the thickness of the passenger-side door trim has been

reduced. This has increased the distance between the driver’s and passenger’s armrests by 36mm, to

1,353mm. On these versions, the aviation-style handbrake has been replaced by a conventional lever to

free up space for the centre passenger’s legs; a footrest has been added for still greater comfort.

Versions with three front seats are compatible with tubular and full-height steel or glazed bulkheads.

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New Kangoo Z.E. for environmentally aware business customers Like its predecessor, an all-electric version of New Kangoo is available with no detriment to carrying

capacity.

Thanks to the central location of the battery, below the floor, Kangoo Z.E. features the same dimensions

and carrying capacity as the internal combustion-engined model. The load volume ranges from 3 à 3.5

m3 while payload is 650 Kg. The flat floor permits a maximum load length of 2.5m (with passenger seat

folded flat) which is identical to that boasted by the internal combustion-engined version. The width

between the wheel arches is 1.21m, which

enables a euro pallet to be loaded. The

asymmetric rear doors, plus the sliding side

door, enable easy access to the load area.

New Kangoo Z.E. is also available in two-

and five- seats “Maxi” form :

Maxi 2-seats version: carrying capacity

up to 4.6 m3 and loading length up to

2.9m.

Maxi 5-seats version (including extended

cab version): boot volume from 2.4 m3 to

3.6 m3 (with the rear bench folded flat).

A new feature is the ‘Z.E. Voice’ sound which warns pedestrians of the vehicle’s approach to ensure

stress-free motoring in built-up areas. This system functions at speeds of between 1 and 30kph and

switches off when the vehicle is at a standstill.

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Flashback to the original Kangoo Z.E., the first-ever electric van and the European market leader It was on October 28, 2011, that the very first Kangoo Z.E.s went on sale at Renault dealerships. The launch of the zero-emission small van marked the official beginning of Renault’s electric vehicle offensive. It was widely acclaimed by the media and soon won a long list of awards, including the highly-coveted International Van of the Year prize, a first for an electric vehicle. The jury notably hailed the newcomer’s carrying capacity and driving enjoyment. In October 2011, Kangoo Z.E. won a tender to supply more than 15,000 vehicles over a period of four years to 19 major businesses and administrative bodies in France. Kangoo Z.E. is Europe’s best-selling electric van, with registrations totalling almost 8,200 vehicles, including approximately 4,700 in France. Of these, 1,800 were ordered by France’s postal service, La Poste. On April 9, 2013, the 10,000th Kangoo Z.E. rolled off the line at Maubeuge.

7-Seat Grand Kangoo

Benefiting from a high-up position,

the two individual third row seats

provide maximum comfort even on

long journeys. Slotting into rails, they

can slide fore and aft according to

the needs of occupants. Maximum

knee room (145mm) figures among

the best on the market. Access to

the third-row seats is simplified

thanks to the 60/40-split second-row

bench seat which can be folded in a

single movement to form a flat floor.

The resulting opening (636mm) is among the widest on the market. Side and forward visibility from the

third row is the best in the segment, with a sightline of 3.2 degrees above the horizon. In seven-seater

mode, the boot holds 400 litres. The third row seats can be tipped forward, doubled folded or completely

removed.

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Innovative features for even greater carrying capacity Flat floor helps with extra-long loads (Available for Kangoo, Grand Kangoo, Kangoo

Maxi 5-Seat and Crew Cab)

The rear bench seat and front passenger seat

feature a novel modular folding system able to

provide a flat floor – highly useful when loading

long objects of up to 2.50 metres in length

(2.88m in the case of Kangoo, Maxi 5-Seat and

Crew Cab). The 40/60-split rear bench can be

folded in a single easy movement using a

handle mounted at the top of the seatback

which tips the backrest forward. A bridging

piece at the bottom of the backrest ensures

continuity between the boot floor and the seat backrest in the folded position. The front passenger seat

incorporates the same function (depending on version). This modular design permits numerous different

arrangements to cover practically every type of load carrying requirement. The mechanism enables the

seat to be returned to its original position with minimal effort.

Sliding rear roof flap for tall loads (Passenger and LCV versions)

Operating much like a sunroof, the new roof

flap opens up a larger area of the roof than

the traditional rear roof flap, enabling tall and

bulky items to be carried. The aperture is

100cm wide and 46cm from front to back.

Multipurpose roof rails to fit a roof box (Passenger versions only)

The longitudinal roof rails can be transformed without tools into a roof rack capable of supporting loads

of up to 80kg. For maximum safety, visual and audible tell-tales confirm that the bars have been properly

secured. Fitting a roof box or transporting a bulky object has never been so easy.

Unchanged: huge potential for upgrading and conversions Renault proposes a wide selection of accessories and interior fittings:

A range of options for all types of use: wood linings, security bars, etc.

A wide choice of accessories: roof rack, towing equipment, seat covers, mats, etc.

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Renault has developed a wide range of conversions for business users in association with

approved coachbuilders: fridge vans, workshops, ambulances, transport for people with reduced

mobility (TPRM), etc.

The same conversions are available for New Kangoo Z.E., with the exception of the TPRM

version.

The livery of vehicles can also be personalised at the factory.

Renault PRO + network

The first Pro+ centres were inaugurated in 2009 with a view to improving sales and after-sales quality for business users.

The network is based on the ‘one-stop shop’ principle to provide practical answers to the needs of business customers under a single roof.

Some 400 PRO+ are currently operational in 30 European countries.

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THE MOST ECONOMICAL VEHICLE IN ITS CLASS – AT JUST 4.3 LITRES/100KM New Kangoo is the most economical vehicle in its segment. In addition to the all-electric version which is emissions-free at point of use, the model is available with a range of engines that are strong on performance and economical on fuel: three of these engines are Energy units which post record efficiency in their respective classes:

Energy dCi 75 and 90: 4.3 litres/100km1 and 112g of CO2/km1.

Energy dCi 110 : 4.4 litres/100km1 and 115g of CO2/km1

Energy TCe 115: 140g of CO2/km (available from September 2013, emissions performance pending homologation).

Energy engines incorporate Stop&Start and a deceleration energy recovery system.

1 Fuel consumptions and emissions homologated according to prevailing regulation

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Energy dCi 75 and 90: leaders in fuel economy, at 4.3 litres/100km Thanks to the Energy dCi 75 and 90 engines,

New Kangoo is the most economical vehicle in its

segment. Its combined-cycle consumption of 4.3

litres/100km and CO2 emissions of 112g/km1 are

even lower than the same figures for the

previous-generation Kangoo.

Fitted with Stop&Start and a fixed-geometry turbo,

this engine produces torque of 180Nm (dCi 75)

or 200Nm (dCi 90) from 1,750 rpm upwards,

providing a refined driving experience and strong

flexibility in the lower rpm ranges.

The Energy dCi family joined by a 110hp version After first appearing in the Mégane catalogue, the

Energy dCi 110 engine is now available for New

Kangoo, too. It posts fuel consumption of 4.54

litres/100km1 on the NEDC combined cycle,

equivalent to CO2 emissions of 115g/km1. With

torque of 240Nm available from 1,750rpm and

improved acceleration response compared with

the previous version of the dCi 110, driving

refinement and pleasure have been enhanced.

These improvements are the result of close

attention to the intake and combustion systems as

well as to the adoption of an innovative

architecture for the turbo.

Three specific technologies:

The architecture of the turbo manifold minimises load losses. The path taken by the inlet air is

simplified, improving turbo efficiency for better performance with no change to fuel consumption.

Low-inertia variable geometry turbo: for rapid acceleration response, the turbo’s spool-up time

at low speeds is improved thanks to optimisation of the turbine’s size.

1 Fuel consumptions and emissions homologated according to prevailing regulation

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Injector nozzles with individualised spray angles: the more accurately

targeted spray pattern produces a very

significant improvement in combustion

(15 percent less unburned fuel) with a

direct benefit to fuel consumption and

CO2 emissions. Individualised injection

spray angle technology compensates for

the off-centre positioning of the fuel

injector inherent in eight-valve engines (asymmetry between the inlet and exhaust valves). This

technology uses seven-hole piezo-electric injectors.

As on other Energy dCi units, the dCi 110 incorporates low-pressure EGR, plus a thermal

management system which further optimises engine efficiency. Other developments include the use

of low-friction coatings, derived from F1

technology (DLC for the cam followers, graphite

for the piston skirts) and the introduction of a

variable-rate oil pump. These features have

resulted in a significant reduction in friction,

again to the direct benefit of fuel consumption,

which drops by 15 percent compared with the

1.6 16V engine.

These engines are also available without Stop&Start. The service interval for all new-generation dCi

engines is every two years or 40,000km.

New in the Kangoo petrol engine line-up: the Energy TCe 1151 As the first Renault petrol engine to feature both direct

injection and turbocharging, the Renault Energy TCe 115

combines performance and economy. Available since

2012 for Mégane, this 1,197cc aluminium block produces

115hp and peak torque of 190Nm – figures comparable

with a normally aspirated two-litre engine. With 90

percent of torque on tap at 1,500rpm and the full value available between 2,000 and 4,000rpm, this

engine is acclaimed for its flexibility and response at low revs which are comparable with those of a

diesel.

The top-performing 1.2-litre petrol engine on the market, the Renault Energy TCe 115, also shines when

it comes to economy, returning combined cycle fuel consumption of 6.0 litres/100 km – an improvement

of almost 1.7 litres/100km compared with the 1.6 16V. At 140g/km1, it also emits 40g/km less CO2.

1 Engine available from September 2013, fuel consumption and emissions to be confirmed after homologation

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These low fuel consumption figures can help to reduce

running costs significantly in other ways. For example,

lower CO2 emissions allow owners to benefit from

subsidies or tax concessions, depending on country.

The presence of a maintenance-free timing chain also

contributes to reducing running costs.

This engine features:

Direct fuel injection and turbocharging

Combined with the turbocharger incorporated in the

intake manifold and the cam-phasing VVT at both

intake and exhaust, direct fuel injection allows the

engine to produce its maximum torque at low revs and

across a broad rpm range. Fuel is injected directly into

the combustion chamber for optimum efficiency as a

function of the way the engine is being used. The

resulting improved combustion is beneficial to fuel

consumption and CO2 emissions.

Stop&Start with ultra-rapid restart:

The system determines the exact position of the pistons and injects fuel into the cylinder that is best

placed to restart the engine instantaneously. The ‘free’ energy recovered under braking and stored by

the system is used to charge the battery and restart the engine.

The service interval is every two years or 30,000 km

Improved acoustic performance Versions of New Kangoo powered by the latest engines benefit from improvements to the injection

system, turbo and exhaust system aimed at reducing combustion noise. The design of the engine

mounts has also been revised to minimise vibrations.

Acoustic performance enhancements for New Kangoo

Enhanced soundproofing thanks to: better positioning of sound-absorbing foams in the roof, improved location of mastics, insulating of the water tank.

Less wind noise thanks to:

‘Acoustic’ windscreen, already seen on the previous-generation Kangoo, New, more profiled door mirror housings.

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TECHNOLOGY TO PROMOTE ECO-DRIVING On-board technologies enable drivers to save fuel and reduce their carbon emissions in an internal combustion-engined car or, in the case of an electric vehicle, to optimise its range. The intelligence embedded in Renault R-Link enables features which help to reduce energy consumption. For an even firmer grip on running costs, New Kangoo has a gearshift indicator light as standard. The Eco Mode also allows fuel consumption to be reduced by up to 10 percent (depending on engine) or results in a range increase of up to 10 percent in the case of the Z.E. version.

Together, this whole suite of eco driving features can reduce fuel consumption and CO2 emissions by as much as 25 percent.

Renault R-Link Already available for New Clio, ZOE and Captur, Renault’s connected R-Link multimedia system can

now be specified as an option for New Kangoo, with prices starting from €590, depending on model and

market.

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Renault R-Link packs together all the car’s multimedia

functions, from the navigation system and radio, to

Bluetooth® telephony and audio streaming, connectivity

for portable devices and vehicle-related services, plus

an extensive catalogue of applications that can be

downloaded directly to the vehicle. These functions are

shown on a large, intuitive, user-friendly seven-inch (18

cm) touchscreen display and controlled using the rotary

control on the radio’s fascia or by using the voice

command function.

Thanks to intuitive logic, Renault R-Link is easy to use.

Control of all functions using the steering wheel-

mounted controls (audio and telephone) or the

rotary control on the radio’s fascia.

Voice commands (nine languages* available): using

simple spoken commands, the user can activate functions such as ‘call’ (followed by a telephone

number or a name from the address book), ‘go to’ (followed by a destination), ‘display my

applications’ and then ‘email’, for example.

*French, English, German, Spanish, Portuguese (Portugal only), Dutch, Italian, Russian and Turkish

In parallel, the Text To Speech (TTS) function automatically reads out text messages and RSS feeds in

certain applications once the vehicle is in motion.

An enhanced range of radios All radios are fitted with USB ports and incorporate Bluetooth® telephony and audio streaming. The microphone has been repositioned and the signal processing has been refined in order to improve the sound quality of conversations. The range of radios comprises three possibilities: 1. A radio with a USB port and Bluetooth® connectivity, 2. the same arrangement plus a CD player, 3. A third radio, incorporating a CD player and coupled to the Renault R-Link

system which includes a voice command function.

TomTom LIVE navigation This system selects the most economical route in energy terms.

Driving eco² for economical, ecological driving

The Trip Report function uses data to analyse the driver’s eco-driving performance.

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The Eco Coaching function provides drivers with personalised tips on how to improve their eco

driving technique.

The My Preferred Trips function helps the driver to choose the most efficient route by comparing

different journeys.

Connected services for route optimisation and shorter journey times

These services provide real-time information on traffic conditions, allowing drivers to reduce their

journey times.

TomTom® LIVE services help the driver to select the best route,

HD Traffic®: the market’s best real-time traffic information service allows users to avoid

delays, save fuel and benefit from an estimated arrival time at destination.

Hazard warnings: traffic safety warnings provided in real time by road safety bodies.

TomTom Places: the most extensive real-time points of interest database

Five-day weather forecasts.

Coyote Series driving assistance: advanced warning of hazards and slow moving traffic.

R-Link, the electric co-driver When fitted to an electric vehicle, R-Link takes on an additional role – that of co-driver – by providing drivers with the information they need to optimise their route, range and battery charge.

The TomTom® Z.E. LIVE navigation system provides a graphic display of how far the

vehicle can travel as a function of its remaining range. When a destination is keyed in, it tells the driver whether there is enough battery capacity to reach it. If that is not the case, the system can guide the driver to a nearby charging station. It can also recommend the route that is the most economical in terms of energy (eco-route) or display charging stations listed by TomTom® on a map (as a function of the vehicle’s actual location or at destination).

Thanks to the ‘My Z.E. Connect’ services pack, drivers, wherever they might be, can use their smartphone or computer to check pre-journey information such as battery charge level, estimated remaining range, charging status, time remaining to full charge, location of charging stations in each town, etc.

Drivers who have the ‘My Z.E. Inter@ctive’ pack can interact remotely with the vehicle while it is on charge: they can pre-condition the cabin temperature, control battery charging, programme the weekly charging schedule to take account of electricity costs and the CO2 emissions associated with electricity generation.

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Other eco-driving assistance tools In addition to R-Link, other features provide drivers with information on their performance and encourage

them to adopt the correct techniques for eco driving.

ECO button (available on new-generation engines) With the simple push of a button, this feature reduces the fuel consumption of internal combustion-

engined versions of New Kangoo by up to 10 percent. In the case of Kangoo Z.E., it increases the

driving range, again by up to 10 percent. It works by reducing engine (or motor) torque, altering the

throttle pedal mapping and triggering the gearshift indicator earlier (New Kangoo petrol and diesel only).

Gearshift indicator A small arrow alongside the speedometer indicates the ideal moment to shift to the next gear in order to

minimise fuel consumption.

ECO zone The ECO zone marked on the rev counter allows the driver to keep to a fuel-efficient engine speed.

Aids to optimise the range of New Kangoo Z.E. In addition to the Eco-mode function, New Kangoo Z.E.’s range can be optimised in a variety of other ways: Pre-conditioning:

This function can be used to programme the activation of the heater or fan while the battery is being charged. It enables the driver to get a good temperature for when he or she returns to the vehicle, but without detracting from its range. The system’s efficiency is boosted by the presence of a full bulkhead between the cabin and the cargo area.

Deceleration energy recovery: The recovery of braking energy allows the motor to function as a generator. When the driver lifts his or her foot from the accelerator pedal, kinetic energy produced while slowing is converted into electricity to charge the battery.

Econometer The econometer on the dashboard shows whether the vehicle is consuming or recovering energy.

New Kangoo Z.E. is featuring low rolling resistance tyres enabling to gain some more kilometres.

An optional additional heater The system, which runs on B30 biodiesel, ensures the thermal comfort of occupants without diminishing the vehicle’s range, a saving which can amount to several dozen kilometres in cold weather.

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Driver-aid technology The new ESC system, combined with Hill Start Assist and Extended Grip, is available in conjunction with

all the new-generation engines.

Extended Grip is programmed to improve traction on

difficult terrain (loose ground, mud, snow, sand, etc.).

This advanced traction control system is activated using

a button on the left-hand side of the steering wheel and

automatically modifies torque and braking to allow the

front wheels to spin more freely in search of additional

grip.

The Hill Start Assist function is also linked to the ESC and facilitates pulling away on slopes. The system

holds the vehicle stationary for a few seconds – enough time for the driver to gently release the brake

and press the accelerator.

To make parking easier, a reversing camera is now also

available. The image is displayed on a screen

incorporated in the driver’s side sun visor.

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RAISING THE QUALITY LEVEL New Renault Kangoo uses the same running gear as Scénic which has long been acclaimed for its reliability and strength. Meanwhile, careful attention has been paid to the impression of quality exuded by New Renault Kangoo, with work notably focusing on the quality of welds, the application of body sealants, body colour matches and fit-and-finish. Corrective action was dialled in at the car’s different development phases, from design to production.

Solid foundations Renault Kangoo is a robust and reliable vehicle. With regard to both these criteria, the brief for Kangoo

was every bit as demanding as it is for a premium brand vehicle. Renault has now built on these solid

foundations to take its efforts a step further in order to enhance New Kangoo’s perceived quality.

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MCA (Maubeuge Construction Automobile), a factory at the heart of the partnerships On April 7, 2010, having worked in association with Opel/Vauxhall and Nissan in the production of vans for many years, Renault signed a new partnership deal covering its small van programme with the German group Daimler AG. This agreement covered the joint development and production of New Renault Kangoo and the Mercedes-Benz Citan at Renault’s manufacturing plant in Maubeuge, France. The factory has the capacity to build quality vehicles at controlled costs, while successfully coordinating a wide variety of versions. In 2012, 74,666 Kangoo and 14,263 Citan have been produced. The agreement with Daimler led to the creation of working groups led by engineers from both companies. The resulting thousands of hours of constructive dialogue saw both parties challenge the other’s processes to their mutual advantage, which made a proactive contribution to the improved perceived quality of New Kangoo. This progress will also be beneficial to all the other models that make up Renault’s LCV range.

Enhanced perceived quality – a process that continues to gain momentum Work to enhance the perceived quality of Kangoo’s previous versions has been an ongoing process

which dates back several years. These efforts have led notably to a more consistent application of

mastics, better fit-and-finish quality and the elimination of visible screws. This process continued during

the development of New Kangoo and was even taken a step further thanks to a pooling of procedures

with Daimler.

The impression of vehicle quality is perceived by the senses:

Sight: colour, sheen, texture.

Touch: materials, flush fitment of panels, etc.,

Hearing: the sound made by doors, the engine, etc.,

Smell: materials, etc.

The sense of touch has gained importance as an influence on the way a vehicle’s quality is perceived,

as well as on the corrective measures that are introduced. For example, more robust mountings have

been added, while the pull handle of the sliding side and the interior hooks at the top of the doors –

which were formerly clipped into place – are now screw-fitted in order to enhance the impression of

solidity when they are used.

Another area in which progress has been achieved is the fact that the overall harmony of the finished

product has taken on more importance in the evaluation of fit-and-finish. In addition to the conformity of

individual parts as a function of their original drawings, consistency and symmetry are also monitored to

ensure a more robust, higher quality overall feel.

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Perceived quality dialled in at the design stage When Renault’s engineers design a car, they anticipate the adjustments that may be necessary during

the assembly process at the factory and seek to eliminate them. The aim is to save production time and

costs, while at the same time ensuring the highest possible standard of quality.

For example, the design of Kangoo’s front end featuring the brand’s new styling identity allowed the

elimination of certain adjustments that formerly had to be carried out on the production line.

Quality, a priority for the MCA plant Everybody at the factory understands the importance of quality. Indeed, operator responsibility and skills

played a key role.

Since 2012, 400 men and women at MCA have received training in the notion of perceived quality. A

workshop during the course gets them to measure the difference in perceived quality between a Renault

Kangoo and benchmark rival models and to explore ways in which progress can be achieved.

The work stations in the factory have been improved to favour the

detection of quality-related flaws and to permit them to be corrected

directly by the operators. The aim is to ensure that no flaw or fault is

passed onto the following station.

For an employee awareness campaign, the slogan ‘Quality: at the

heart of our performance” was chosen for the poster that was

displayed across the premises to highlight the importance of getting

production right ‘first time’.

Accurate matching of body colours Maubeuge is equipped with a light booth (outlay: €300,000 in

2012) in which experts are able to differentiate between very

similar shades and verify the colour match of different body parts.

The booth’s walls are of a neutral colour (grey) to minimise visual

pollution and reflections. The intensity and angle of the light are

standardised to ensure consistent results and every colour used

on the line is tested at least once a week.

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Once the body has been painted, operators check

the absence of orange peel and runs, etc.

following a pre-defined path with their eyes and

hands. To improve the detection of possible flaws,

the bay uses specific three-position neon lighting.

Improved perceived quality of spot welds Each body incorporates more than 4,000 welds.

The way weld quality is evaluated has evolved. In addition to the ‘visible’/’not visible’ approach,

Renault has added the notion of harmony. A weld must be rounded, consistent and smooth to exude an

impression of quality, durability and robustness. By changing the form of the electrode tips, weld slag

and splatter have been reduced significantly.

The resistance of welds is thoroughly inspected in compliance with a strict plan. The welds of selected

parts are inspected using a laptop computer equipped with ultrasonic sensors. The sensor is moved

across the weld to obtain an electronic spectrum which must match the spectrum on file before it can be

signed off. If it doesn’t match, the weld is done again and the cause is investigated in order for corrective

action to be taken. Maubeuge’s plant has used this equipment since 2007.

All stamped parts inspected by operators All stamped parts are inspected by the operators.

However, to be sure of conformity, three from

each lot are inspected by the metrology

department. Each day, a dozen parts are

inspected to the nearest hundredth of a

millimetre. Depending on the size and complexity

of the part, there can up to 70 measurement

points across the surface.

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Management of diversity during assembly

With three different versions (van, leisure activity

vehicle and Z.E. made on the same line), the MCA

factory has to cope with a very wide diversity. More

than 500 different body types are made at the plant

and, for each one, the operator must assemble a

package of specific parts which are brought to him

or her beside the assembly line just as the vehicle

passes.

The process calls for perfect timing. Parts

packages are prepared elsewhere in the factory

as a function of the vehicles in the process of

being assembled on the line. A visual anti-error

system assists operators. Once validated,

packages are delivered by an automated chariot

to the assembly line to the nearest minute. This

process is a pledge of quality since it provides

operators only with those parts that are required

for the model being assembled.

Full technical specifications for New Renault Kangoo can be found at www.media.renault.com www.media.renault.com > Renault > Product > Electric Vehicles > New Kangoo Z.E. > Passenger Cars > New Kangoo > Light Commercial Vehicles > New Kangoo Express High-resolution photos and videos of New Renault Kangoo can be downloaded from www.media.renault.com > Media Library

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