The New Collaboration Experiencemicrositios.cinvestav.mx/portals/clatics/SiteDocs/2011/Hernandez_j.… · © 2011 Cisco and/or its affiliates. All rights reserved. 1Cisco Confidential

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 Cisco Confidential © 2011 Cisco and/or its affiliates. All rights reserved. 1

The New Collaboration Experience

Account Manager – Higher Education

[email protected]

Sep, 2011

Jorge Hernandez

mailto:[email protected]


“57% of enterprise workers use

social media in their jobs, but >15%

of them are using a consumer tool”

“20% of professional PC’s will

be managed under a hosted

virtual desktop model by

2013”

“By 2013, over 90% of

network data traffic will

be Video”

“People spend more time on

Facebook than any other website”

“Android is the #1 OS for

mobile platforms with over

350,000 new activations per

day”

“Sales of Smartphones and

Tablets are now greater than

all PCs including notebooks”

“60% of server workloads will

be virtualized by 2013”

“One third of corporations

say they are using video at

least once per week”

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

PC & MAC Android & iOS Tablets Smart Phones

IT needs to support user choice and experience while maintaining security


But need to balance personal productivity with enterprise-class control

Employee Collaboration Customer Collaboration


Any Time and Place

But poor experiences can result from incompatible systems and poor media handling

Across all Devices


Thin Clients Cloud Based Applications

Challenging to provide rich media and consistent experience across hosting models


New Capabilities needed for Efficiency and Competitiveness

Mobile Secure access to information and people from any device, anywhere

Virtual Agility and scale on demand,

Rich media with VDI economics,

Social Expertise & Information location,

Proactive customer interaction

Visual High quality interaction from anywhere, realtime and offline


PC World Post-PC World

Client OS

Server

Architecture

Applications

Devices

New choices at every layer of the Traditional Stack


Wide Variety of Collaboration Needs

Wide Variety of Collaboration Technologies

Mobile, Office, Home,

Inter-Company Smartphones, Tablets,

Laptops, Thin Clients

Video, Voice, Web,

Social, Business Apps

Cloud On-Premises


ANY CONTENT ANYWHERE ANY DEVICE INTEGRATED COLLABORATION EXPERIENCE

Wide Variety of Collaboration Technologies

Video handled as Easily

as Voice, Data

Flexible Access

from All Clients

Richest Experience

in Any Location

Secure

Mobility

Wide Variety of Collaboration Needs


Mobile, Social, Visual, Virtual


This core is accessed by any combination of end-user clients, devices and applications from Cisco or third parties

Anywhere, Any Content, on Any Device

Network Services

Medianet Services

Collaboration Services

Client Services

Collaboration Applications

Devices


Network Services

Medianet Services

Collaboration Services

Client Services

Collaboration Applications

Devices

Transport Signaling QoS

Auto-Discovery

Transcoding

Auto-Configuration

Transrating

Resource Control

Transcribing

Workflow

Scheduling and Calendaring

Session Mgmt

Presence / Location

Recording/Playback

Authoring

Real-time Data Sharing

Real-time Messaging

Search

Semantic Processing

Social Graphing

Metadata Tagging

COMMUNICATION

CONTENT

Client Services Framework

Medianet Services Interface

Lightweight APIs

Messaging

Enterprise Social Software

Conferencing

Telepresence

IP Communications

Customer Care

Desktop Mobile In-Room

Secu

rity

Serv

ices

Id

entity

P

olic

y A

AA

E

ncry

ption

Federa

tion

Pro

vis

ionin

g

Main

tenance

Adm

inis

tration

Opera

tions

Man

ag

em

en

t S

erv

ices


Secure

Mobility Flexible

Consumption Models

Enterprise

Social Software Pervasive Video

Interoperable,

Open Architecture

Integrated Experience


IP COMMUNICATIONS

MOBILE APPLICATIONS

CONFERENCING CUSTOMER CARE

MESSAGING

ENTERPRISE SOCIAL SOFTWARE

TELEPRESENCE


With Cisco IP Communications

Intelligent Contact

Routing

Virtual Meetings

IP COMMUNICATIONS

Virtual Teams with

Click to Call

Intercompany Supplier Collaboration

High Fidelity On- Premises Conferencing

Streamlined Workflows

MOBILE

APPLICATIONS Office Communications

on the Go

CUSTOMER CARE CONFERENCING

ENTERPRISE SOCIAL SOFTWARE TELEPRESENCE

MESSAGING


Lobby Ambassador

Expert On Demand

Virtual Meetings

IP COMMUNICATIONS

Active Collaboration Room

One Button integration TELEPRESENCE

HD Recording Studio

Classroom of The Future

Financial Expert

CUSTOMER CARE CONFERENCING

With Cisco TelePresence

ENTERPRISE SOCIAL SOFTWARE


Operational

ROI

Productivity

ROI Strategic

ROI

Cost Avoidance Process Optimization Business Transformation Procter & Gamble TP created “Supply Chain of Ideas”; saved millions in travel

Biesse Webex-enabled customer support, $5K/day savings

Molina Healthcare Pooled customer service, handled 20% more calls

Coca-Cola UC-enabled warehouse app, 10% productivity increase

Government of Canada: Web 2.0 knowledge sharing

Duke University: Guest Lecturers via TP

Comcast: Social software-enhanced Customer Collaboration


Cisco TelePresence


Cisco TelePresence Redefining How People Communicate






Cisco TelePresence Resolution & Traffic Characteristics

2,073,600 pixels per frame

x 3 colors per pixel

x 1 Byte (8 bits) per color

x 30 frames per second

= 1.5 Gbps per screen uncompressed ! 1920 lines of Vertical Resolution (Widescreen Aspect Ratio is 16:9)

1080 lines of Horizontal Resolution

Compressed to 4 Mbps per screen

> 99% compression ratio!


Moore School of Business’ TelePresence Classroom

All classrooms are equal – there are no local “haves” and remote “have nots”

Both the curriculum and the course materials are tailored to take advantage to the technology creating a much richer teaching environment for students and teaching environment for faculty

Electronic

Smartboard

Cisco

TelePresence

CTS-1300

Power Point

Transmitted via

TelePresence


Cisco Active Collaboration Room

• Multiple remote users can share and annotate content on the SMART Board, project it

within the room and share it via WebEx and TelePresence

• The camera on the strategically placed CTS 1300 captures the entire room with audio-

based camera switching with excellent audio quality due to in-ceiling microphones.

• Multiple data display sharing (SMART board, in-ceiling projector, TelePresence)

capability, enabled via "PUCK" controls on the Mediascape table, allow multiple

presenters to share different data simultaneously.

• Cisco WebEx combined with Cisco TelePresence provides maximum participation from

globally dispersed teams.


Duke University's Fuqua School of Business Cisco TelePresence Lecture Hall

The custom-built lecture facility includes three 103-inch plasma displays, six 1080p cameras for both panoramic and lifesize immersive video experiences, an instructor's podium with two document cameras for sharing class materials, three remote student displays for the instructor to view remote classrooms from the podium, and 66 custom push-to-talk microphones for interactive discussions.

“We are now realizing the future classroom that can support education with the global foundation

that students need today and in the future. This TelePresence lecture hall will facilitate an immersion into the classroom experience from points around the country and around the world for embedded and connected learning and collaboration."

- Blair Sheppard, Dean, Duke University


US NREN Support for TelePresence

CUBE-SP

(Cisco Unified

Border Element)

TelePresence

Multi-point Switch

Internet2/NLR Cisco

TelePresence Exchange

Kansas City, MO

Campus

Network

Campus

Network

Campus

Network

Regional

Network

Regional

Network

Regional

Network

UCM

7816

UCM

7816

UCM

7816

NLR

PacketNet

Internet2

CUBE-ENT

2921

CUBE-ENT

2921

CUBE-ENT

2921

Tsndberg

VCS


The NREN TelePresence Community

• Universities worldwide are using NRENs to enable TelePresence

• The Internet2/NLR Cisco TelePresence Exchange supports more than 160 TelePresence systems in 16 countries!

• Internet2 and NLR plan to work together to further develop this exchange to expand its capabilities

“As more people and institutions are on the TelePresence

network, the more valuable it becomes for all members of

the community.”

- Grover Browning

NLR Director of Engineering and Operations


Global NREN TelePresence Community California State University System

CENIC (California State R&E Network) NOC

O'Bryant High School (Boston)

Cambridge Rindge & Latin School (Boston)

Cisco Center for Excellence

Cornell University

Duke University

Florida International University

Fresno, CA Unified School District

Fryberg Academy (Maine)

Garden Grove, CA Unified School District

George Mason University

Georgia Tech University

Harvard University

Inver hills Community College (Minnesota)

Indiana University

Johns Hopkins University

Lawrence Livermore National Laboratory

Long Beach, CA Unified School District

Madison Area Technical College

Massachusetts Institute of Technology (MIT)

National Lambda Rail

New York University (NYU)

North Carolina State University

Oakland, CA Unified School District

Otrero Junior College

Paradise Valley Unified School District

Pennsylvania State University

Pittsburgh Supercomputing Center

Purdue University

RENCI (North Carolina)

Rice University

Smithsonian Institution

Stanford University

Towson University

Texas A&M University

University of California, Berkeley

University of California, Irvine

University of California, Los Angeles

University of California, San Diego

University of Chicago

University Of Colorado

University of Denver

University of Illinois Chicago

University of North Carolina Chapel Hill

University of Michigan

University of Missouri

University of South Carolina

University of South Florida

University of Southern California (USC)

University of Texas

University of Oklahoma

University of West Virginia

University of Wisconsin

US National Science Foundation

Virginia Tech (Riverstone Energy)

Wake Forest University

Washington University - Saint Louis

Central Queensland University (Australia)

Monash University (Australia)

Parkes Observatory (Australia)

Swinburne University (Australia)

University of Melbourne (Australia)

Victoria University (Australia)

Vienna University of Economics (Austria)

Universidade Candido Mendes (Brazil)

Brandon University (Canada)

University College of the North (Canada)

University of Winnipeg (Canada)

Peking University (China)

People's University (China)

Zhongshan University (China)

Bibliotheca Alexandrina (Egypt)

Fraunhofer Institute (Germany)

Waag Society (Netherlands)

NATO C3 Agency (Netherlands)

Stenden University (Netherlands)

Museu do Design e da Moda (Portugal)

National University Singapore (Singapore)

Technical University of Kosice (Slovakia)

Slovak University of Technology (Slovakia)

Thailand-Uninet (Thai NREN)

American University of Dubai (UAE)

University of Warwick (United Kingdom)

Connectivity to 1000+ TelePresence rooms at Cisco

via TATA and AT&T

+ TATA TelePresence Customers & Public Rooms

+ some connectivity to AT&T Customers & Public Rooms

Most universities and university systems listed above have multiple TelePresence units


TelePresence in Education

Singapore

> 160 TelePresence Systems at Universities in 16 Countries


UAM

Supercomputing

Cluster

10GE DWDM

DWDM 40

(up to 400Gbps)

UNAM

CINVESTAV

• UNAM, UAM and CINVESTAV

generate more than 50% of

new patents and Whitepapers

in Mexico.

• This project create the First

Mexican Supercomputing Grid

for Research and Education

• The Delta will allow other

collaborative applications

such as Telepresence between

institutions

Supercomputing

Cluster

Supercomputing

Cluster

NLR

Global

NRENs


34

Use Collaboration as a Competitive Differentiator

Develop a Collaboration Strategy using an Architectural approach

Design your user experience for Mobile, Social, Visual and Virtual

Collaboration is a Journey, not a Project


Documents

The New Collaboration Experiencemicrositios.cinvestav.mx/portals/clatics/SiteDocs/2011/Hernandez_j.… · © 2011 Cisco and/or its affiliates. All rights reserved. 1Cisco Confidential