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The Nature of Leadership
Dr. Edward A. MerrittCalifornia State University (Cal Poly
Pomona)For more information: www.EdwardAMerritt.com
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Learning Objectives
At the end of this session you will be able to—
1. Define differences between subjective and objective measures
2. Choose and apply effectiveness measures at the club
3. Understand and decide among various problem-solving techniques
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Consider
Implementing an action plan when you return--
• Take-home points• Points for action at your club• People with whom to communicate
the value of this knowledge
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What Have You Done For Me Lately?
Mable & Angus Fricket
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Leadership is:
• Influencing people• Making sense• Engendering commitment• Innovating• Inspecting what you expect
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Members
Service Providers
Managers
GMEffective leaders turn the traditional hierarchy upside down…
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Leadership vs. Management
Leader• Can lead without
managing• Innovator• Does the right
things• Managerial
Manager• Can manage
without leading• Stable• Does things
right• Leader mode
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Effectiveness Measures
• Objective• Subjective
• Ratios• Counts• Times• “We did 212 covers”• “It takes 57 seconds to greet members”
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Effectiveness Measures
• Objective• Subjective
• Vague• Imprecise• “You did okay”• “The members lost confidence”• “You need to find another job”
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Effectiveness Measures
Ensure objective• Attains/exceeds goals• Perceptions by membership
•Measured 2x per year•Compared to prior
• Attitudes of staff• Perceptions by outsiders
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Effectiveness Measures
• Pos correlation •Expansion = satisfaction
• Neg correlation •Good or bad•Higher output = Lower quality•Fewer rounds = Better
conditioning
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Problem Solving
• Working with your staff• 4 elements: ID, analyze, strategize,
implement
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1. ID Symptoms
2. List symptoms
3. Change benefit4. Measure
1. ID Problem
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2. Analyze
2. Categorize
3. ID Causes
4. What is missing?
5. ID Barriers
1. Diagnose
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3. Strategize
2. Historical
3. Brainstorm
4. Narrow
5. Decide
1. Theoretical
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4. Implement
2. Who will do what?
3. Timeframe4. Measures
1. Plan steps
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Club Decision Making
• Decisions on future are historically based
• Decisions not always in club’s best interest
• Board members’ risk tolerance differs
• Politics strong in club decisions
• People make mistakes
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Adopting a Commitment
•Our member is the reason the club exists•Our members pay our salaries •Our members are royalty•We are not providing quality service unless our members believe that we are
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Your Leadership IQ
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Leadership IQ• Are you welcome at appropriate
meetings?• Has the Board determined its
direction?• Is there agreement?
• Do you know the Club’s strategy?• Do your managers share the same
vision?
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Leadership IQ
• Is the strategy sufficiently clear so your managers can agree upon services to include and exclude?• Chevy, Volvo, BMW, Rolls-Royce?
• Does the club future determine proposals, budgets, and implementation?
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Leadership IQ
• Is the overall performance of the Club reviewed on both goal achievement and operating results?
• Are goal achievement and operating results rewarded on the basis of objective measures?
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Leadership Realities
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Activity Patterns
Understanding realities helps reduce stress• Decisions often disorderly and political • Activities reactive vs. proactive• Interactions involve staff and members• Interactions unannounced• Hectic pace
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Content -- Job Descriptions
• Supervising• Planning and
Organizing• Decision making• Monitoring• Controlling --
scheduling, analyzing
• Representing• Coordinating• Consulting• Administering
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Handling the Workload
• Understand demands and constraints• Determine what you want to accomplish• Analyze how you use your time• Plan daily & weekly activities
• Use electronic BEOs and highlight updates• Use PDA/Outlook/Smart phone• Use pencil only if manual
More…
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Get it Done
• A, B, C list• Season versus shoulder
• Do not procrastinate• Touch things one time• Open door versus screen door• Plan and Reflect before implementing
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Advice to Young Managers
• What advice would you offer to help up-and-coming managers to understand the realities of the workplace?
• Examples:• Dos• Don’ts
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Action Plan
• What are some take-home points?• What are some points for action at
your club?• How and to whom will you
communicate the value of this knowledge?
